Complaints
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Sunday April 16 2023 I entered my phone number and email to this website: ************************************************** told that in order to explore health insurance options I needed to provide this information. Since yesterday I have received over 100 calls and am unable to use my phone due to the high call volume.I called the company at this number ************** to ask them to remove my phone number from their list so that I will stop being harassed.The first person who answered, after I said "please remove me from your call list" immediately hung up the phone. The second time I called and said the same thing the person on the phone mocked me, repeating what I said in a silly voice and then hung up the phone. The third person laughed at me and told me there is nothing they will do.
Business Response
Date: 04/18/2023
Dear *******************************,
Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience.
If you have any additional questions, please feel free to email us at *************************************Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a health quote and now recieve over 40 calls per day. I have gone to the website and specifically selected within the privacy portal the following: "Do not Call' "Delete my Data" Do not Sell my Data" and "Do not Email." I am then (each time) prompted to input my address/email/number/name/legal signature to confirm that it is me, and then have to confirm again via email to process my request. I have not received any email from them as promised to confirm my identity and process the request, and continue to be contacted. All I wish is to stop being contacted.Business Response
Date: 04/06/2023
Dear ***********************,
Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience.
If you have any additional questions, please feel free to email us at *************************************Customer Answer
Date: 04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Tirthana *******Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was just trying to get some numbers for health insurance and I guess I should have done a bit more research on the site as Excel Impact LLC will BLAST your phone within seconds. I have gone through their privacy/unsubscribe form twice and now I am worried that's just a way to collect more info. I unsubscribed and it said an email will be sent to confirm, have not received an email yet. I then went through the "lose my data" request and they said a text would be sent, still no text. In checking their website it says it can take up to 45 days to for this to process. Sorry, I don't have 45 days when I receive a call every 3 minutes. I truly hope they can understand the awfulness of it and delete my data promptly, as most sites can. I guess I will call their DPO every time I get a spam call.Business Response
Date: 03/30/2023
Dear ***************************,
Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience.
If you have any additional questions, please feel free to email us at *************************************Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since 9am this morning I have been bombarded with 26 phone calls from solicitors soliciting health care service for me while I am at work. This is a form of harassment that is raising my blood pressure, making me vulnerable to seizures, heart attacks and hyper ventilation. I repeated ask to know where they got my number and they hang up or tell me I need to get health insurance to stop getting calls. I have ********* I tell them and they do nothing but lecture me about this being my fault. I did not consent to receive ANY phone calls and if they secretly type that into some fine print that I might of accepted, that in my mind is a breach of privacy and LAWS NEED TO CHANGE NOW. I feel at risk for my safety because every one of these insurance callers knows my address, first and last name, email and some have used scare tactics or intimidation on me which is NOT ok. For you to read this and do nothing is a great insult to our forefathers who founded this country. This is not the America I was born into and these unwanted soliciting call centers whether health insurance or ANY other industry needs to be written into law as a CRIME!!! My mental health is getting worse by these HEALTH SALESMEN TRYING TO SELL ME HEALTH INSURANCE!!!! DOES THAT MAKE ANY SENSE AT ALL?!?! IT IS SERIOUSLY TIME FOR UNIVERSAL HEALTH INSURANCE STOP HARRASSING THE PEOPLE AND GET YOUR ACT TOGETHER!Business Response
Date: 05/02/2023
Dear *******************************,
Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience.
If you have any additional questions, please feel free to email ** at *************************************Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Excel Impact is issuing spam emails to my address. The emails to market insurance products. The emails are unsolicited and offensive to me. When calling their customer complaints number, nobody actually answers the phone.Business Response
Date: 12/15/2022
Dear *************************,
We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners as of 12/15/2022.
Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.
If you have any additional questions, please feel free to email us at ************************************* .Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Excel is Insurance spammer, no way to opt out once they have your contact info.Business Response
Date: 11/23/2022
Dear *****************************,
We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners.
Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.
If you have any additional questions, please feel free to email us at ************************************* .
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.