Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 26 calls from multiple phone numbers within 2 hours after using this company to look at insurance options. I have answered and said to stop calling and have even blocked a few numbers and they are still able to get through to my phone.

  

  Business Response

  Date: 12/18/2023

  Dear **********************,
  
  We appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we want to assure you that we have taken immediate action in response to your review. A Do-Not-Call (DNC) directive has been issued to all our partners.
  
  Our company collaborates with third parties who adhere to their own internal practices when reaching out to consumers. It is our firm expectation that DNC requests are handled promptly to prevent unwanted calls to consumers. Any violations of this policy are addressed swiftly.
  
  Continuous improvement of our internal processes is a key focus to ensure that all our partners contribute to a positive consumer experience.
  
  Should you have any further inquiries, please don't hesitate to contact us at **************************************

• Initial Complaint

  Date:12/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 14, 2023 $923 ****** care insurance coverage for **** Site appears to be misleading as I have been bombarded with tele-marketing calls since initial encounter.Attempted to send request to delete all of my information but they came back with additional requests that I am skeptical about.Confirmation # is OIA **** **************** number ************ I was attempting to shop for health insurance coverage on a sponsored government site accesshealthCT .com however, the website affordablehealthplans.org popped up which is a private non-government site and thru my own stupidity I continued to provide personal information. Everything except the "url" appeared legit and I continued with the process. Not until after I disconnected with them did it **** on me that I was scammed. When something appears to be too good to be true it is was my thought and I have taken the necessary action steps to hopefully ensure we do not become victims of identity theft.

  

  Business Response

  Date: 12/18/2023

  Dear ***********************,
  
  Thank you for bringing your concerns to our attention. We understand the importance of your health insurance coverage, and we sincerely apologize for any inconvenience you've experienced.
  
  First and foremost, I want to assure you that AffordableHealthPlans.org does not sell insurance products directly. Our platform serves as a connection point between consumers like you and licensed insurance agents. These agents are equipped to provide assistance and guidance on a variety of insurance options, including both private and public alternatives.
  
  Regarding your attempt to request the deletion of your information, we apologize for any skepticism you may have encountered. Rest assured, we are actively looking into this matter and will take the necessary actions to address your concerns.
  
  Your feedback is invaluable, and we appreciate your vigilance in taking steps to protect your personal information. If you have any further questions or concerns, please don't hesitate to contact us directly at *************************************.
  
  Thank you for bringing this to our attention, and we look forward to resolving these issues promptly.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2023 I filled out an information card so that I could use their compare rate calculator online.The following morning I received over 40 phone calls from the same call center using a different number each time. I was harassed, hung up on and told I was a dumb #ss for filing out the information online. I cannot use my phone as I receive a call every 10 minutes from them. I cannot block the number, when I ask what company they represent, they hang up. I do not know how this company expects to do business with anyone like this. It is straight up harassment. I have tried to block the numbers yet it is one number different each time. They call from a fake number that does not look up online. I need this to stop. This website is a fraud and they just sell your information to harassing call centers. BBB needs to step up and handle this, I see I am one of MANY with the same story. If this is not resolved I will take it up with the department of consumer protection and the ******* attorney general. This company needs to see what type of call centers they sell your information to. They swear, hang up on you and harass you even after asking not to be contacted. I am on the *** list as well. Help please....

  

  Business Response

  Date: 11/20/2023

  Dear ***************************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at ************************************* 
  
  

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Although the response to my complaint was word for word the exact response that was given to the last 6 identical complaints to mine.  If I receive another marketing call, I will refile this complaint. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email claiming I could get healthcare quotes for the upcoming year, but in reality, I received no relevant information and my information was immediately sold. I was unable to submit requests for removing my personal information from their site, and unable to submit a request to not sell my information. My phone is now ringing off the hook non-stop with spammers and solicitors and there is no REAL option on their sites allowing the removal of personal information. The entire situation from the first email was essentially a phishing scheme to get my contact information and I'm livid! What a terribly immoral company, they should have their website removed for unethical behavior.

  

  Business Response

  Date: 11/10/2023

  Dear *********************************,
  
  We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners as of 11/10/2023.
  
  Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.
  
  If you have any additional questions, please feel free to email us at ************************************* . 

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is minimally satisfactory. Once personal information goes out online, it is practically impossible to retrieve it, and I will be sorting through spam emails and phone calls for the foreseeable future. A better resolution would be to require this business to change it's predatory tactics- more people will be taken advantage of, and addressing one complaint does absolutely nothing to solve the larger issue at hand. This company is using fraudulent tactics to elicit contact information from people requesting health insurance quotes and immediately selling that information, in addition to never providing health insurance quotes as promised. Do better.

• Initial Complaint

  Date:10/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 10/23/2023 I went to quotesmatch.com and then received multiple calls for insurance and I wish to be taken off of the call list and email list. I clicked their "Do Not Sell My Info." tab and was taken to multiple options which then had me verify my decision via email. I tried calling them using their home insurance number and was then mocked by the person who answered after I requested to be taken off the call list. My information was sent out to places that I did not want it to be sent to. Please help me resolve this stressful situation.

  

  Business Response

  Date: 10/24/2023

  Dear ***********************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at ************************************* 

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 I was looking for competitive rates for insurance and wanted to compare. The website didnt actually compare insurance rates, it just wanted more information from me so they could harass me by selling my information off to thousands of providers. It is extremely misleading! People want to compare rates but all they do is sell off your information. The BBB needs to step up and take action against these people. The marketing emails dont even have a legitimate method of contacting Excel, you have to reverse look up the address and try to call them, in which no one answers the phone. I also submitted a request to stop receiving emails but it doesnt work, you only stop receiving emails from 1 of the thousands of companies they sold your information to. BBB, please help me! And please look into this companies intrusive tactics and experience what they are doing to people. I receive marketing emails non-stop and the company does nothing about it!

  

  Business Response

  Date: 10/02/2023

  Dear *************************,
  
  We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners as of 10/2/2023.
  
  Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.
  
  If you have any additional questions, please feel free to email us at ************************************* . 

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/2023 I made the mistake of giving my phone and email address to this company on one of their health insurance sites. In less than 24 hours I have recieved almost a hundred spam calls at all hours and times from different numbers so they are impossible to block. I have attached an example of receiving 7 calls in 7 minutes which is completely and utterly unacceptable. This reeks of irresponsible selling of data and when you request to not be called and have your account info deleted through their privacy portal you will still be contacted anyways so it is essentially a useless feature. I should not have to change my phone number to escape these calls if it is within your ability to stop them from calling.

  

  Business Response

  Date: 08/29/2023

  Dear *********************,
  

  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at ************************************* 
  
  

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regretfully submitted my contact information and have been non-stop harassed by callers and people sending me text messages. I have no respect for this type of business. Come on.. there is no way that this approach is that successful. My phone number is on the Do Not Call list already. I asked several of the people to stop contacting me and to ask HealthPlanRate.com to remove me. I even called HPR to ask them to remove me from their list and they just hung up on me. Beware, everyone. Interestingly, if you look at their website call number, the number changes every time you refresh the page. I think they should be shut down and removed from the internet....

  

  Business Response

  Date: 05/31/2023

  Dear *******************************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email ** at ************************************* 
  
  

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/23 I requested health insurance quotes. I have been bombarded with phone calls every few minutes for 2 days. This is terrible!! I finally turned my phone off. Looking at prior complaints, this issue has been continuing for several years with other people and nothing is done. Someone needs to fine them big time or close them down!!

  

  Business Response

  Date: 04/28/2023

  Dear Mr./*************************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at ************************************* 
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After entering information to obtain health insurance cost my phone has been repeatedly called every few minutes. I have told them to remove me from the list and put on a do not call but I still receive multiple calls.

  

  Business Response

  Date: 04/21/2023

  Dear *****************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at *************************************