Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bmg money loan $200 a month through allotment. First payment they took $200 from my allotment and also took $200 from my checking account. We have called them 7 times and emailed them 5 times to correct this. They keep saying they will get back to us but no call backs or email. .

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used BMG money when I was an employee at the local ******* and saw the loan as a way to pay for classes. I conitnue to make payments but I have receive texts phone calls, and emails about missed payments and I know those communication are false. I even show records of my bank transactions that showed my money going to bmg money. I told them I havent missed payments. I feel like they wont you to pay extra or fail to keep up with customers payment history. I need it to stop.

  

  Business Response

  Date: 04/25/2025

  To whom it may concern, customer has been provided with copy of promissory note, payment history on their account and a letter confirming their current account status as of 4/25/2025.

  Best regards,

   BMG Money

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23207934
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  The complaint was the constant phone calls and messages about the monthly payment. I didnt realize about the communication was about a past due balance. I will pay it.

  

  Business Response

  Date: 04/29/2025

  To whom it may concern, we have added the customer to our Do Not Contact list as of 4/29/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others on here my complaint is the constant changing terms, I strived to make sure I made 24 consecutive payments on time because that was the terms set forth for me to be eligible to refinance and then right as Im at the last payment they changed the terms and are now saying I have to make another 38 consecutive payments before Im eligible. I was supposed to be eligible in may 2025 and now not till September 2026, which is ridiculous that they can just change the terms once youve met them.

  

  Business Response

  Date: 04/17/2025

  To whom it may concern, we spoke with the customer on 4/17/2025 and informed them of updates to the refinancing eligibility requirements.

  Best regards,

   BMG Money

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially I was in communication with ****. **** informed me of a settlement over the account. During this time I was calling not getting representatives leaving messages. I was notified via Credit Karma, BMG Money reported a false amount of collection in the amount of 2035$ which was not a true report. After speaking with ***** Shihoster who informed me BMG Money did an audit and this is where the reporting came in at however he confirmed the amount between he and Representative *** ******* $916. A big difference between that amount and 2035$ falsely reported to the three credit bureaus. This dropped my credit score 36pts. I called to seek resolution but what I was met with was agitation and a manager who rather provide his title role ***** ******* who stated he would send a message to ****** who he stated was over him. However Mr. ******* was more furious that ***** informed me BMG Money conducted an audit and he would go back and listen to the call and deal with Mr. *********** Mr. ******* offered a settlement amount of $6939.64 and told me it would be my final offer bc at this point I wanted to resolve the whole account and depart from BMG Money especially with our work status unknown at this time under the current administration. I informed Mr ******* this is not the settlement offer **** offered and ***** told me thats he would not honor what was presented to me before. I was finally able to connect with Ms ****** after leaving numerous message via Link In portal. ****** another representative spoke to me about my account and apologized he stated it was BMG Money era and he felt my payroll was due to the timing of payments; however according to payroll they cannot guarantee dates as pay dates differ each calendar year the deductions go to BMG Money every two weeks they are paid along with my other deductions/ taxes. I ask that BMG Money allow the offer of settlement which I told ****** was $3,000.00 something. I can pay it -we can depart ways. Thank you

  

  Business Response

  Date: 04/17/2025

  To whom it may concern, we attempted to contact the customer on 4/17/2025. No response was received, and a voicemail message has been left. A written response regarding the customers inquiry has been provided.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/17/2025

  I was at work when the call came through for me from ***. I called back and spoke with another representative who reached out to the Management ****** as she was who I was speaking to previously about following up with me on a settlement offer. As of 4:55pm I have called and left several messages for Ms. ****** as in our last conversation she advised me to contact and file the complaint with BBB on BMG MONEY regarding the settlement issues as it was previously offered from **** who ***** ******* (Manager) stated no longer worked there. I received an email at 10:38 informing me of a settlement offer on the past due amount that has accumulated with interest back from 2023 that was not informed on until BMG MONEY submitted late payment amount in the amount of ******* to all three credit bureaus which was a falsely claimed amount-it was actually ****** but that is not what was reported which caused my credit score to drop 36pts. Ive reached on 3/31/25, 4/2/25.4/7/25 and 4/9/25 all calls reaching back out to Ms ****** as she informed me it was her as to whom I should ask for. Not only should the false report back in February be updated . They (management) also be held accountable for their words to me as customer. Mr ***** ******* was unpleasant and unprofessional but I was in high hopes Ms ****** would follow through on her words. If a person especially a person who represents a company cannot uphold their word what does that make them and the business you represent. I really want resolution. The reporting cited corrected and the follow through on the settlement offer discussed in December with **** and the follow through with Ms ******

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23176686
  
  I was at work when the call came through for me from ***. I called back and spoke with another representative who reached out to the Management ****** as she was who I was speaking to previously about following up with me on a settlement offer. As of 4:55pm I have called and left several messages for Ms. ****** as in our last conversation she advised me to contact and file the complaint with BBB on BMG MONEY regarding the settlement issues as it was previously offered from **** who ***** ******* (Manager) stated no longer worked there. I received an email at 10:38 informing me of a settlement offer on the past due amount that has accumulated with interest back from 2023 that was not informed on until BMG MONEY submitted late payment amount in the amount of ******* to all three credit bureaus which was a falsely claimed amount-it was actually ****** but that is not what was reported which caused my credit score to drop 36pts. Ive reached on 3/31/25, 4/2/25.4/7/25 and 4/9/25 all calls reaching back out to Ms ****** as she informed me it was her as to whom I should ask for. Not only should the false report back in February be updated . They (management) also be held accountable for their words to me as customer. Mr ***** ******* was unpleasant and unprofessional but I was in high hopes Ms ****** would follow through on her words. If a person especially a person who represents a company cannot uphold their word what does that make them and the business you represent. I really want resolution. The reporting cited corrected and the follow through on the settlement offer discussed in December with **** and the follow through with Ms ******
  
  Sincerely,
  
  ***** *******-*****

  

  Business Response

  Date: 04/21/2025

  To whom it may concern, written response has been provided to the customer advising them of current settlement availability.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/21/2025

  Please see both attachments. I was not able to convey all correspondence 

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23176686
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******-*****

  Customer Answer

  Date: 04/21/2025

  Please see photo

  

  Business Response

  Date: 04/22/2025

  To whom it may concern, written response has been provided to the customer advising them of current settlement availability.
  

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23176686
  
  Good Afternoon:

  Please be advised I wasnt able to upload my response. Today I spoke to ***** B, a representative with BMG Money. I informed him I had been waiting for Ms. ****** to return my phone call as of April 9, 2025. Yet to receive a call back from her. He apologized for the inconvenience. And confirmed the request was made for her to reach out to me. 

  
  

  I am going to attach my response as well as the emails I continue to receive on settlement amount of what they are saying is a past due amount, which by the amount an amount that was reported to the credit bureau falsely. I didnt owe $2035.00 it was $915.00 as Mgr. ***** ******* agreed to during a phone call he was brought on the line for back in February 2025 when I was speaking with Representatives ***** Shihoster and *** ******* (theres a big difference between $2035.00 and $915.00). They are yet to rectify this issue.

  
  

  Secondly, Ms. ****** conveyed the settlements would be justly over the past due amount along with the amount **** previously disclosed which was $3,000.00 something.  They send these emails every day but yet they dont want to honor the first settlement offered nor the overall settlement amount.

  
  

  Please open the file attached and look at the email correspondence I received yesterday and another one this morning. 

  
  

  Please let me know if you received this correspondence as it is necessary for me to convey the run around I continue to get from BMG Money while my interest continues to accrue daily and theyre able to seek more money from me. 

  
  

  Sincerely 

  ***** *******-*****

  
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BMG Money *** has sent information to al of the credit bureaus saying that I am behind on my payments which is not true, on all of the credit bureaus it showing that my payment started in April which not true, I got my loan in April and my payments didn't start until May of 2024. They are also showing that I didnt make a payment in June of 2024 in which I did. I dont know if this is about it not automatically coming out of my check but life happens but I have still been making payments with my debt card. Hurricane ***** did come thru South Caroling last year and we was without power, work was closed to, I did make one payment in September but manage to make four payments the next month because of the situation. On the credit bureau its saying that I am 320 behind but on their website its saying that I am 182 behind, their information is wrong since they are reporting two different numbers I will like this to be resolved and my credit score to be returned to what it was.

  

  Business Response

  Date: 04/04/2025

  To whom it may concern, on 4/4/2025 we provided the customer with written confirmation of their past due status as well as a copy of their promissory note and payment history.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23159786
  
  I am rejecting this response because:see attachments
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/07/2025

  To whom it may concern, on 4/7/2025 we contacted the customer and informed them what additional information we would need from them if they believe there is incorrect information on their credit report.

  Best regards,

  BMG Money

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is stating I owe money that I dont

  

  Business Response

  Date: 04/11/2025

  To whom it may concern, we spoke with the customer on 4/9/2025 and informed them that the matter regarding their account is pending review and we will contact them again once we have an update.

  Best regards,

  BMG Money

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not accountable for the debt associated with BMG MONEY. There is no contract between me and BMG MONEY, and they have not provided the original agreement as requested.

  

  Business Response

  Date: 04/03/2025

  To whom it may concern, we have provided the customer with a copy of their signed promissory note as of 4/3/2025.

  Best regards,

  BMG Money

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously, I have had loans with this company with problems. More recently, in May 2024, I entered a loan and the company set up automatic monthly payments through my bank as with previous loans. Things were going ok until the February 1, 2025 payment I was charged interest for a late payment. I spoke with the company and asked why I'm charged a interest at $5.50 per day. It was the middle of the month when I realized their action so I was told I owed approx. $51.00 which I angrily paid. The following month the same occurred. At which time I had to pay them approx. $78.00. I requested/demanded to speak to a supervisor and was told they would schedule one to call me in a few days. The clock was still incurring interest fees. By the time the supervisor called, I owed an additional approx. $71.00 all the while my automatic monthly payments were still paying as agreed. The supervisor said that as of January 2025, due to a company audit, they are now charging customers for interest when the 1st of the month falls on a Saturday or Sunday. They are closed on weekends with no help desk options. Customers were never notified of this policy change. I told him I thought it was not fair that they are expecting me to make 2 payments in one month. I told them I had no alternative but to discontinue my automatic payments since they are charging me interest. On April 1, I attempted to make a payment online but was unable to. I called and was told I could not use my bank card because it was blocked. I called my bank and there was no block. I feel the company was playing games. The company referred to my April 1 payments as a late payment. They said it was considered late since I've paid 2 interest fees. I want my loan back in good standing and all interest fees I've paid refunded.

  

  Business Response

  Date: 04/11/2025

  To whom it may concern, on 4/11/2025 we informed the customer we are currently reviewing this matter and will follow up with an update.

  Best regards,

  BMG Money

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business to check on the status of my account as my online account showed that I was 313 dollars behind in payments. The customer representative I spoke with provided misinformation about the status of my payments, indicating a payment had not been made since May of 2024; this was incorrect. When I informed the customer representative of this, they indicated that I had not paid during the summer and subsequent fall months. This was also incorrect. I asked the call be escalated to a supervisor. The representative continued to try to speak with me and give me "advice." I indicated over and over to be escalated to a supervisor. The representative disregarded my request and sent me emails and texts while we were on the phone, indicating that my account was in collections and that my credit report would be impacted. I asked the representative if they sent those notifications as we spoke, and they did not answer directly. I asked them directly if they had escalated the call to a supervisor. They would not respond with a yes or no. I then indicated they were not providing appropriate customer services. The representative stated they were not in customer service. They were collections. I tried calling back several times to speak with a different agent. Each time, the call was directed to the rude representative, ****** *******. I then asked ****** to transfer me to a different agent. ****** would not directly respond to my request. I am submitting this complaint for incorrect account information and the refusal to correct the misinformation.

  

  Business Response

  Date: 04/11/2025

  To whom it may concern, we provided the customer with an update on their account status on 4/11/2025 including with a record of their payment history.

  Best regards,

   BMG Money

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against BMG Money for incorrectly reporting a 30-day late delinquency on my credit reports (TransUnion, Equifax, and Experian). My account is current, and all payments are up to date, yet this error is severely damaging my credit score and affecting my ability to secure housing for my twin daughters and me.On March 10, 2025, a BMG Money representative confirmed my account was in good standing and assured me that the correction would be made. However, as of April 2025, no update has been made, and my reported balance is incorrect. The correct balance on my account is $3,203.38, not $3,778. It is now well past January, and my account is current, not 30 days past due on my credit reports.Despite multiple follow-ups, I have received no resolution or response from BMG Money.I request immediate action to:1.Correct my account status to reflect that it is current.2.Update my reported balance to the accurate amount of $3,203.38.3.Provide written confirmation once the corrections are made.If this issue is not resolved promptly, I will escalate the matter to the ************************************ (****) and pursue legal action. I expect a swift response.Sincerely,Calyce *****

  

  Business Response

  Date: 04/01/2025

  To whom it may concern, on 4/1/2025 we informed customer to allow for monthly credit reporting to be submitted and once submitted to the applicable credit bureaus it may take up to ********************************* their credit report.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23142711
  
  I am rejecting this response because:I am formally requesting that my account status be updated to reflect current on all credit reports. I was informed that this update would be submitted around April 5th, yet as of April 11th, my reports still reflect an inaccurate past due status.
  
  
  My account has been current since January 31, 2025, and my current balance is $3,155.66. This delay in accurate reporting is unacceptable and is negatively impacting my credit standing.
  
  
  I expect this matter to be addressed promptly and the necessary corrections to be made with all applicable credit bureaus. 
  
  
  
  Sincerely,
  
  Calyce *****

  Customer Answer

  Date: 04/18/2025

  Dear BBB,

  To BMG Money, As of today, it has been over two weeks since your message on April 1st, in which you stated that monthly credit reporting would be submitted and may take up to 14 days to reflect. However, I have not seen any updates reflected on my credit report.
  
  Additionally, your message did not specify the exact date the information was submitted to the credit bureaus. For clarity and tracking purposes, I am requesting confirmation of the exact submission date, along with any relevant documentation or reference numbers related to the update.
  
  
  Please address this matter promptly, as the delay is directly impacting my credit-related goals. I appreciate your immediate attention.

  
  Calyce 
  
  

  Customer Answer

  Date: 04/21/2025

  Whom it may concern:

  Despite multiple attempts to obtain a clear answer, I have still not been provided with the date *** submitted updated information to the credit bureaus to reflect my loan status as current.
  
  This issue is severely affecting me, as my credit report continues to show a past due balance of $3,778, even though my account is current. With the end of the month approaching, I find it unacceptable that I have not received confirmation of when this crucial update was submitted.
  
  While I understand that it may take time for the credit bureaus to process updates, I need to know when *** sent the information so I can appropriately monitor my credit.
  
  
  All I am asking for is a simple answer: the exact date *** reported my account as current. I respectfully urge that this matter be taken seriously and addressed with urgency.
  
  
  Sincerely,
  Calyce *****
  
  

  
  

  

  Business Response

  Date: 04/21/2025

  To whom it may concern, customer was provided written response on 4/9/2025 advising them that most recently furnished information to the credit bureaus was confirmed as accurate.

  Best regards,

  BMG Money

  Customer Answer

  Date: 05/09/2025

   
  Complaint: ********
  
  

  To Whom It May Concern,
  
  
  I am rejecting the response to Complaint #******** because my ********** credit report still inaccurately shows a past due balance of $511
  
  
  I was previously informed that all months would be reported as current, but ********** has not yet received the corrected information. Although I understand that these processes take time, I am simply requesting that BMG Money send the updated and accurate information to **********, reflecting that my account is current and not past due.
  
  
  This has been a stressful experience, and I am just trying to ensure that my credit report reflects the truth. I would appreciate your help in resolving this matter as soon as possible.
  
  
  Sincerely,
  Calyce