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Business Profile

Auto Rentals and Leasing

Stride Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Stride Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stride Rent A Car has 6 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged security deposit of $300 by car rental insurance but was not given automatic refund upon return of vehicle and verified good condition by agent at car place

      Business Response

      Date: 09/15/2025

      Greetings,

      As shown on the photos you attached to the complaint. You rented from a company named "Sonic" that is not us. This BBB profile is for Stride Rent A Car. 

      Please withdraw the compaint as you filed a complaint with the wrong rental car company. We have no association with Sonic.

       

       

      Customer Answer

      Date: 09/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Spirit airline tickets online for trip to ***************. Total price included rental car for 3 days advertised as $15/day through Routes rent-a-car. Had a car ready for pickup scheduled for 12:30pm 7/16. Arrived at Routes at 11:30 am, but did not get car until3:00pm due to 30 others also renting a car. Had to pay additional fee of $121. as out auto insurance was not with the seven companies on their wall (huge surprise!). Returned the car on 7/18 in same condition and gas level as when we picked it up. Was told $250 security deposit would be returned in five business days. As of today 8/18 I still do not have it!!

      Business Response

      Date: 09/02/2025

      Greetings,

       

      This BBB profile is for Routes Tampa, please withdraw this dispute as we do not have the same ownership.

      This complaint is filed for the wrong location.

       

      Customer Answer

      Date: 09/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Got the security deposit back on 9/13.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this company used bait and switch. They claimed a low price and emailed estimate invoice, then upon arriving it was impossible to get that pricing. After waiting 30 minutes for their shuttle to take you to their off site location, then only option is pay 3x the amount they originally quoted. I am seeking a refund for the over charge.

      Business Response

      Date: 09/02/2025

      Greetings,

      This is in response to your complaint about being charged for our **** Insurance. The product that was purchased through us was ******'s ******************************* Which is full coverage liability insurance that covers you in case you damage some else's property or vehicle.

      The reason you were asked to purchase this is because your personal insurance policy with ******************** is not on our list of accepted insurance companies. It is also displayed in the booking reservation that you attached to the complaint.

       

      Customer Answer

      Date: 09/03/2025

       
      Complaint: 23607794

      I am rejecting this response because:  I spoke to another customer who returned his car the same day and said he just kept arguing until the coverage he had (which he was told was not on "the list") was approved.  This whole transaction is obviously a bait and switch where people spend 30 minutes getting out to your off site location, then are told that their insurance is "not on the list".  That is ridiculous, you either do or do not have the necessary coverage.  Your "list" is totally deceitful and it certainly is not mentioned anywhere visible when reserving the car.  The rate I ended up paying would have covered any car at the airport.  The fact I wasted time getting to and from your lot for a "deal" is again dishonest.

      Sincerely,

      ***** ********

      Business Response

      Date: 09/12/2025

      Greetings,

      As mentioned in the initial response on the booking reservation there are rules and restrictions listed. Your insurance company is not listed as one of the accepted ones. The screenshot will be provided once again.

    Stride Rent A Car is NOT a BBB Accredited Business.

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