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Business Profile

Online Retailer

Cordless Magic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5, 2023 I ordered a antenna online for $199.99 because the advertised it was a 2023 model, but when I received it the box said 2020 design via **** tracking #********************** which arrived on August 12, 2023. I hooked it up to my existing coax cable and the channels came in, but the antenna wouldn't hook to my antenna pole so I submitted a request to return within their 30 day return policy and it was approved with a RMA# V3DZ79SS on 8-17-23. So on 8-22-23 I sent it back via **** tracking #********************** and they received it on 8-25-23. Their refund policy states that the refund will be refunded within 7 to 10 days. I emailed their support team and I was told they'd have to inspect the return package, which everything was just like they sent it to me, but I never heard back from them. Now I'm out $199.99 plus the antenna and the return shipping of *****.

    Customer Answer

    Date: 10/10/2023

    Supposedly they have refunded me, but I've yet to receive the refund via the finance company Affirm. 

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About three weeks ago I received an antenna that was not what I ordered, was missing parts, and the motor did not work Hello,I have a problem with the antenna that was purchased on order # ******.First off, I did not receive the splitter, or the pole that I paid extra for.Next, I ordered a 2023 antenna advertised to reach a 900 mile range, but the box for the antenna that I received states it is a 2020 version with a 200 mile range:Lastly, the remote control does not work.I tried two separate new sets of batteries out of the box, and then a set of batteries out of something that does work.The remote does not workit does not light up, and the antenna will not turn. There is a light on the motor, so that is not the problem.What is your company going to do to give me the antenna that I ordered, and a remote that works.I have emailed the company 6 times. They responded once over a week ago that they will look into it.I would like the antenna that I ordered--that works, and the parts that were missing.

  • Initial Complaint

    Date:08/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a good Digital Antenna and came across Cordless Magic which claims to have a 900 mile range and has all kinds of good reviews. (90 percent of them are 5 stars!) I placed an order on line with the company on July 24th 2023, it was shipped on July 26th 2023 and I received it on July 28th or 29th 2023. I'm not sure as I wasn't at the ship address those days. I am less than 70 miles north of ********* **. ********* is at 620' above Sea Level and ******** ** is around ****'. My house is on a high point with not obstructions. I was able to finally get around to trying the antenna out last weekend, I hooked up the antenna as instructed, I already have another digital antenna that works OK. The Cordless Magic didn't have any signal at all. I played around with it for several hours, ******* a product with so many great reviews with a 900 mile range should be able to pick up TV within 70 miles. It didn't work so I repackaged it and went to do a return. Their return policy is 30 days, I attempted to do the return on August 29th. That's 30 days maybe 31, in either case they refuse to do a return. I can understand if I waited months later but to be on the day or with in 1 day of the time frame isn't right to not do a return. Their web site won't let me post a review of the product. Funny so do they only let good review get posted? I'm sure if I am in a city this probably does work, but there is no way it works as they claim which is why I bought it to begin with.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2023 900 mile range TV antenna for ******this company sent me a 2020 antenna you can buy for ********************************************************************************************************************************* to spend my own money and ship back the antenna and then Id get a refund and after responded I shouldnt have to pay for the shipping for your mistake. I got no response. This is a scam website. Do not order from this website. My order number is ******. They still have not contacted me. Im going to dispute this charge with my bank.

  • Initial Complaint

    Date:08/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/4/23 ordered a 900 mile 2023 TVAntenna I received a 200 mile 2020 antenna I have sent 4 emails and 3 phone calls to attempt to resolve this issue. All I receive is automated response.I believe the company to be fraudulent

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a coodless antenna for ***** Received a food wrapper instead. Bait and switch. Company does acknowledge error. Tracking no belongs to food wrapper no antenna sent.

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the new 860 mile antenna Received a 200 mile antenna now I cant even get a response back!!!Paid $149 an got a $89 antenna

  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This month I ordered a Omni directional 2023 antenna 860 mile range. When we got the package the box said 2020 series. So my husband and I decided to try it. But I did email them about it and I got back a message saying that they would get back to me as soon as possible. We didn't get any more channels than we already have. So I decided to send it back. So I carried the package back to the post office and it costed me $14.85. in a couple of days I tracked it and I was told it was delivered in the front lobby to the receptionist. I yet to see my money back of $149.00 or an email

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 4/26 for omni-directional antenna with 450 mile range. Paid $109.99 by credit card. Was delivered 5/1. We tried and tried to get it to work. 5/16 asked company to for customer service. Received reply promptly that they would "response" to me asap; that email included some links which we tried but didn't answer our questions or concerns. Requests by email for support gave the exact same automated response. Beginning of June, I gave up and tried to return item. Was informed it could not be returned (wasn't told why but my best guess is that it was now past their 30-day return policy). I just want to return item and get refund. Order # ****** Thank you.

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product in March 23, 2023 from cordless magic which did not work. I received approval to return the product on April 3 and returned it on April 5. Returned product was delivered to cordless magic and signed for on April 11, 2023. It has been over 30 days and I still have not been refunded. I have made several inquiries with no response. Thank you!

Cordless Magic is NOT a BBB Accredited Business.

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