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Business Profile

Online Retailer

Cordless Magic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order confirmed 5/7/25: Cordless Magic Antenna x2 (two pack)Total $134.46 Standard USA Shipping (2 to 3 business days)Cordless Magic shipped single antenna only. This order was for a 2 p**** have gone round and round with the company starting 5/11. The responses given make no sense and it appears they are trying to pull the old ************* routine.Order was confirmed but the company never provided shipping information until I reached out first on 5/12.5/12 I asked for status on shipment; company said it was dispatched 5/13 Tracking information provided ***** **************************); I notified that incorrect item was received; Company responds that it was shipped.5/15 Company responds that packaging was outdated. Doesn't acknowledge wrong item shipped; I sent pic of item with packaging; unacceptable refund % offered and told to ship at my cost for full refund; Restated again that the wrong item shipped to me.5/16 - 5/20 company responds with % refund which is unacceptable. 30% refund does not bring the price down to what is advertised. Company instructs me to return and pay for my own shipping even though it's their mistake. 5/20 company asks me to provide measurements of the package. This is ************* at it's finest.For all of the nonsense I should be getting a full refund at this point. I have proved they sent the wrong item and they clearly don't want to refund 50% to address their mistake. First they tell me to ship at my cost, then offer 25% refund, then 30% refund which doesn't bring the price down to the advertised price. This is ******************: **************************************************************************

  • Initial Complaint

    Date:04/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot get a refund.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an antenna 3/16 from Cordless Magic and it was no better than the sm cheap indoor antennas we bought from ****** so we decided to return for a refund. We repacked it immediately and received a return authorization from Cordless Magic auth #RMA #J9J97AEN. In the return I put a copy of the email with the return auth # in bold and highlighted. On 3/25 I inquired and got a we are checking into this canned message. On April 14 th I realized that I still had not gotten a refund and a ***** responds that they cant do anything without the tracking number. At this point Im like wait, do you mean if I cant find the tracking number from a month ago you arent going to refund me? This is dispite having my info and return authorization in the box. Dont they log it back on return. Now Im ****** but I was able to go to *** and get DETAILED tracking on #1Z2X32370384898946 . This tracking number shows I dropped off the the return on 4/18 and it was received by Cordless Magic and signed for by ****** on 4/20 ay 2:47 pm showing I did in fact return the item and they took possession of it and have still not issued me a refund. I see from other BBB complaints that they have a track record of authorizing return - then keeping the antenna and the money. I would like to receive my refund. At this point I feel the company has robbed me. Beware! Do not buy from Cordless Magic. They will keep your money, the product and there is no way to contact them by phone!

  • Initial Complaint

    Date:02/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 13, 2925 I ordered 2 anntenas. I was told the would be delivered in a week. When they didn't arrive i contacted the company and they assured me they would arrive on the 22nd. Contacted them again to say it was 2 antennas I paid for not one. They never arrived. Contacted them again for refund. No answer.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tv antennas totaling $89.64 on February 4, 2025. It is now February 18 I have not received them. I have tried the tracking number but it states it would be delivered February 11. I have contacted the company via email numerous times not no response and there is no phone number listed.

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Cordless Magic Antenna does not work on my *********** I can't get ahold of anyone to return it to so I can get a refund. I've had it for 3 weeks trying to see if I could get it to work someway, but I can't. They say no returns after 30 days, but I've only had it for 3 weeks. I don't make much money and was just trying to find a cheaper solution. Please help me get my refund back. My Order #****** for the Antenna

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a tv outside antenna it was not the one that i order i order a 860 mime range got a 350 mile range it did not work as good as the old one.bought it oct021st2024 returned nov4 2024 it was delivered according to post office they was going to refund ****** nov 4th 2024 this is dec19th can not get ahold of them have tried e-male them several times they will not answer me it been 42 days and no sign of my money thank you anything you can do maby it will help

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cordless Magic would not refund my Money. I sent there product back to them in one work. It did not work like they said it would. Sent it back to them well before 30 days. 30 day return is their policy. Now I dont have ****** dollar or the merchandise. This is stealing. Will not answer my emails. Going to be in the ***** area soon. Might just stop by. ******

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On, or about, Oct. 12, 2024 I ordered the SuperOmni Antenna/860 mile range & a 4 port splitter. I received the splitter but not the antenna, which was $199.99. I contacted ***** and supplied the tracking # (************). They replied "it was not deliverable and to contact the seller." I sent several emails to them but have not received any reply.

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and received an antenna on 8/25/2023 and returned within the required 30 day window. The return was received at stated address on 9/9/2023. Order # ******, RMA# CYZFOOKK, **** tracking # **********************. I am still waiting for reimbursement to my account.

    Customer Answer

    Date: 10/23/2023

    I finally received a refund from this company for my returned purchase. Thank you. 

Cordless Magic is NOT a BBB Accredited Business.

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