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Find a Location

Auto Direct of Miami has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Direct of Miami

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3.03/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Auto Direct Of Miami

    Business Details

    Location of This Business
    18900 NW 2nd Ave, Miami Gardens, FL 33169-4009
    BBB File Opened:
    9/25/2014
    Years in Business:
    13
    Business Started:
    5/25/2011
    Business Started Locally:
    5/25/2011
    Business Incorporated:
    4/19/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV9906471 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    Type of Entity:
    Corporation
    Alternate Business Name
    • C & F Auto Sales Inc
    Hours of Operation

    Primary

    M:
    10:00 AM - 8:00 PM
    T:
    10:00 AM - 8:00 PM
    W:
    10:00 AM - 8:00 PM
    Th:
    10:00 AM - 8:00 PM
    F:
    10:00 AM - 8:00 PM
    Sa:
    10:00 AM - 8:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Jairo P. Capaccio, President
    • Ms. Mellisa Boodoo, Customer Service Manager
    Contact Information

    Principal

    • Mr. Jairo P. Capaccio, President

    Customer Contact

    • Ms. Mellisa Boodoo, Customer Service Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    03/10/2024 Me and my step father went to the dealership looking to get a truck at this dealership ( auto direct of Miami) went through the whole process. Told the sales men I want to finance the truck through my brothers name. ( I had his permission to go ahead and do it) but the dealership never messaged my brother agreeing to run his credit or even finance the truck, which by law they have to. I signed every paper with my own legal name even though my brothers name is on the contract. So basically the contract is not valid. They are trying to keep my 4k down payment. I went to the dealership on 03/15/2024. They told me well the bank doesnt want to finance the truck anymore and I basically lost my 4 grand and want me to find someone else with credit to finance the truck or theyll take it away from me. How is that even possible if they said Im approved and let me go home with the truck and everything. Its a very common thing they are doing. Letting a customer put money down and let them take the car home and later on saying the bank doesnt approved of the loan. It doesnt work like that. First they are supposed to see if they can get you approved and then let you go with the car they did the opposite just so they can keep the down payment. They take the car and your down payment. Im clearly not the first one they tired this on from what Im seeing on the reviews. Ill be seeing them in court soon or Ill just bring the bbb inspector. I just want my money back.

    Customer Reviews

    29 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carolina D

    1 star

    04/04/2024

    SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM La peor desicion, comparamos el 8 ******** una **** 2020- Para probar los autos siempre estan SIN GASOLINA, no te permite probarlo mucho, solo apenas-entregue U$3,000 de down payment -** sabado enciende la ************ de check engine, se lo llevo a ***********, quien me dice que era un cilindro el cual estaba recien cambiado(NUEVO) que habia que abrir el motor para ver de donde venia el problema exctamente- esto le llevaba un tiempo estimado minimo 10 *****Lunes devuelvo el carro, porque si ya me mintieron desde el inicio ===>>> el "vendedor ******", el "financista *****" el "manager MANY' ( que se hacia el bobo) ellos querian NEGOCIAR darnos otro carro-Me dicen que GRACIAS A NOSOTROS DESCUBREN UN PROBLEMA QUE NO SABIAN Y QUE EL TRUCK TENIA GARANTIA PARA DEVOLVER Y el miercoles de la misma semana llaman a *********** si el queria realizar el trabajo porque su mecanico no podia/sabia-Llamamos al banco que nos dio el credito y resulta que el banco nunca recibio nada- ** cual nos dicen que ellos sabian el problema y que mas que seguro devolveriamo el truck- entonces ellos se quedan con el down payment-NO LO RECOMIENTO SON UN OS ESTAFADORES !!!!

    Local BBB

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