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Business Profile

Moving Companies

Nationwide Movers System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Nationwide Movers System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nationwide Movers System has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Nationwide Movers @ *************************************************************************************************** to move us from Long Island to ***********, **. From the very beginning, I was led to believe that the movers that picked up the items would be the same movers delivering the property. They were to send a specific truck with a lift as we were adding a motorcycle that could not be driven on to the truck. They did not. We waited 7 hours for them to return with the proper truck which still could not load the motorcycle. We were told that the truck that picked up our property would be the same truck that would be driven down to *******. it was not. Our property was off-loaded and re-loaded several times resulting in severe damages. Thank God we opted to remove the motorcycle and ship it with another company. When our furniture arrived, it was crammed into a 50 ft truck with no regard for the condition. The legs were torn off our grill, a vinyl hottub was torn, two adirondack chairs were destroyed (arms broken off), a steel bakers rack was bent, a box spring was torn, a office fixture was severely scratched and the movers destroyed my ceramic doorway tile by dragging a hand truck over it. I had to go to my cc company to get reimbursed for the "motorcycle" deposit as the "executive relocation consultant" ***** refused to refund me even though they could not load the bike. Now I"m chasing after an "insurance" company that has yet to respond to my initial claim. This is the worst kind of FRAUD there is. To entrust your property to a company who treats it with such disregard and a "what are you going to do about it" attitude.... is sinful. I would like resolution on the damaged property. I've had to replace the Grill already, and purchase adirondack chairs.

    • Initial Complaint

      Date:09/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to move me from **************** to ********. They picked up my belongings on May 22nd, 2022. This company never delivered my belongings as promised and every time I call to inquire about them, I am given a runaround and different answers. They told me that *** Relocation is the company that has my belongings someplace in ******** ********. This is unacceptable. I entrusted them and they have stolen my belongings.

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/16/22 I received an estimate for my move from **********, ** to *************, ** to take place on 7/28/22 for the total amount of $3,135.75. On 4/9/22 I paid the deposit of $1,034.75 and signed all the documents virtually. On 6/28/22 I received a text from ***************) a person that went by the name *****, this is what it said: "Hi! This is Suany. I have to apologize for this last minute message but we have to cancel your move. Our company partner who we had a contract with, has forced us to lie to our customers. We are a broker, not a carrier. We will be issuing you a refund for your deposit. My sincerest apologies." I have yet to receive my refund of $1,034.75. I have tried multiple times to contact that number, with no response. When I did get to talk to someone, they claim that it shows that the move did happen and to submit a bill of lading, I can't because the move by them didn't happen. They would not provide an email address for me to send my documents (the initial estimate, signed contract, and receipts of payment to process the deposit. I ended up having to find another company moving company and paying twice as much as this estimate due to the short notice. I would like a refund of my initial deposit of $1,034.75

    Nationwide Movers System is NOT a BBB Accredited Business.

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