Complaints

This profile includes complaints for Inyo Pool Products Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Inyo Pool Products Inc.

  PO Box 522730 Longwood, FL 32752-2730

  
• 

  Inyo Pool Products Inc.

  1200 W State Road 434 Longwood, FL 32750-4986

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/2022 I purchased a ECM16CU, V-Green 1.65 HP Round Flange 56J Variable Speed Motor, GOKIT3SALT, salt water tune up kit and a PL2672 impeller. The problem I had is with the ECM16CU, I installed the motor and new parts on May 26, 2022.
  on August 1st I received a message that the motor had Stopped working. I followed the instructions from the motor manufacturer trouble shooting the equipment. After several recommended resets the motor would only run for two to three minutes and quit and eventually not restarting.
  I called the manufacturer, Century/A Regal brand, and discussed my problem with their customer support. After a couple more tries to restart the motor on the phone with Century Tech support, they advised me that the problem was in the motor controller, and I needed to contact my vendor for warranty issues.
  On August 3rd I chatted online with a representative about a warranty replacement and I was advised on how to go about it. The following day I had all my ducks in a row pertaining to the requirements for a warranty replacement, which included photos of the front end of the motor, the serial number and model. I also included a photo of the controller, the particular fault that continued to be inactive after the recommended reset procedure. As a result on 8/04/2022 support ticket ******, following this video on their website. https://www.inyopools.com/blog/pool-pump-motor-warranty-process/
  In the video they state that they would reply to the support ticket 24 to 48 hours for warranty review.
  On 8/09 I hadn't heard any response so I added a message to the effect of my installation date of May 26.
  August 10, I spoke with a man who didnt give me his name, but said they were busy, he pulled up my ticket and said that it would be processed. At 9:43 August 16, I spoke with c/s The man again pulled up my ticket, said that there was only two of them to answer 500+ emails, to which the support information we sent and said it would be processed soon.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 9, 2022/09/09) */
  To Whom It May Concern:
  
  We apologize for the delay in handling of the warranty of the motor. A replacement of the motor was placed on 8/23/22 Order *******. The replacement motor was delivered via**** 8/26/2022
  
  Inyo Pools
  
  
  Consumer Response /* (2000, 10, 2022/09/07) */
  Inyo pools responded positively to the complaint. Thank you.************

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two CMP 1.5" MIP, 2" Socket Union - 21063-160-000 for a total cost of $47.99. The items were still in the processing stage, and I had reached out to INYO Pools to cancel the order, but they claimed it was impossible. MY CC firm disputed the charge on 05/25/22, then the credit was reversed in favor of INYO Pools on 05/25/22. I received an email for an RMA return #********, returned the unused items to them on 06/23/22. Their system indicates that they accepted the returm as of 06/30/22 and credited my account. However, my CC firm has no record of the $47.99 credit.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/08/15) */
  To whom it may concern: We were notified on 06/15/2022 of a chargeback associated with this order. We were not advised of any issues on the order, however, the chargeback was successful. The customer will need to contact his bank in regards to the reversal of funds.
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  INYO Pools - Megan claims that a refund was issued on 08/11/22, but this refund has NOT showed up as a tenative refund from INYO Pools. The activity that took place on 05/25/22, was relating to the original order where:
  
  1. Order placed: $47.99
  2. Citi acct***** issued a conditional credit: -$47.99 to my acct.
  3. Reversal in favor of INYO Pools: $47.99 (Cancelling out the conditional credit)
  
  The product has been returned to INYP Pools under their Retrun #********
  
  They accepted the returned material, placed back into inventory, and supposedly issued a credit to my CC***** acct. My search of all 47.99 amounts only returns the items that I listed for 05/25/22.
  
  INYO Pools has NOT honored their part as vendor for returned material. I want my refund reflected into my CC***** account immediately; it has been almost two months now.
  
  
  Business Response /* (4000, 11, 2022/09/02) */
  To whom it may concern,
  This customer was advised via email on 08/11/2022 and 08/16/2022 (by a CSR) that he was in fact refunded by us. Attached is the transaction information.