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Find a Location

Kustom US, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKustom US, Inc.

    General Contractor
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers disaster recovery and restoration including emergency roofing services, fire recovery, structural cleaning, environmental remediation and general contracting services.

    Business Details

    This is a multi-location business.

    Find a Location

    Kustom US, Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      640 E State Rd 434, Suite 1000, Longwood, FL 32750-7567
      BBB File Opened:
      11/22/2010
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Started Locally:
      10/7/2004
      Business Incorporated:
      7/29/1968
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Andrew L. Zavodney Jr., President/CEO
      Contact Information

      Principal

      • Andrew L. Zavodney Jr., President/CEO

      Customer Contact

      • Andrew L. Zavodney Jr., President/CEO
      • Sarah Try, Executive Vice President
      Additional Contact Information

      Fax Numbers

      • (407) 831-4030
        Primary Fax

      Industry Tip

      BBB Tip: Hire a reliable and trustworthy contractor

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/29/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      Overcharged for unfinished work.We were out of our home for two months. Every week they said something was gonna be finished until our house was robbed Thanksgiving morning. After we were robbed we moved back in with no running water or plumbing and they miraculously finished the job in two weeks.The ******* of the job was rude, spoke terribly to my aging mother, they hired out of temp agencies. As far as the work, they did not put our door on correctly, never added the doggie door, left things unpainted, we had to tell them to put all kinds of trim back on, they nicked the new counters they put in, we had to have them refix the counters because the dishwasher door wouldn't close, I had to re-screw in door knobs, we moved our stove back into place, our toilet has non-stop condensation and the new vanity they put in was crooked and now it rattles when you turn the water on. Our washer leaks because they did not put it back in correctly. They tried to charge us for things they didn't do or were unfinished. My mom was so frustrated she just wanted to pay them and get them out of our house. I feel as though this company takes advantage of the elderly. Not to mention the stress that was caused by our home being broken into and many things being stolen and our property damaged more. While we were staying at our hotel my mom's car got broken into twice.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris S

      5 stars

      03/14/2024

      I am happy with the support I received from Kustom during my stressful house flood. I had direct communication with the **************** teams. My house was fully gutted and I'm happy with the restoration procedure they provided, as I was able to provide input throughout the procedure.

      Kustom US, Inc. Response

      03/19/2024

      Thank you so much for taking the time to share your experience with Kustom during such a challenging time. We understand how stressful a flodded house can be, and we're glad we could be there for you every step of the way.We greatly appreciate your kind words about our repair and remodel teams. At Kustom, we strive to maintain open communication with our clients to ensure their needs and preferences are met throughout the restoration process. It's wonderful to hear that you felt empowered to provide input, and we're delighted that you're satisfied with the restoration procedure.Should you ever need our assistance in the future or have any questions, please don't hesitate to reach out. Your satisfaction and peace of mind are always our top priorities.

      Local BBB

      BBB Serving Central Florida

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