Customer ReviewsforKustom US, Inc.

Think twice before allowing this company to do any work for you. They were somehow recommended by my insurance carrier (large national brand) to check out a rooftop terrace leak that I had. While awaiting an insurance response, Kustom came out to tarp the terrace temporarily. Somehow tarping a terrace with 120 square feet of tarp and a roll of tape took 19 man hours to complete despite the fact that the actual job took less than 2 hours for 2 guys. Further, they used a super expensive heat shrink type tarp that was never heat shrunk to any surface despite that being the "recommended" product for the job. The tape came free from the Stucco less than a day later. Upon work completion, they provided a single line item quote for $1658 (before the "discount" was applied this was supposedly a $2800 Job!) After several requests for a more detailed quote I was told by a manager at Kustom that my urgency was "comical". I never saw their original invoice hit my inbox but apparently instead of following up to ensure I received it, Kustom decided instead to file a lien on my property. How's that for comical. The invoice that I did finally receive was so full of anomalies and misdirected line items that you would need to be a forensic accountant to understand it. At the end of the day there were "discounts" provided against line items that weren't even supposed to be charged in the first place - but the most egregious, and potentially fraudulent charge, was the labor. Trying to listen to them legitimately and honestly explain how taping down a tarp took 19 man hours was probably the most preposterous thing I'd ever heard. My experience with Kustom was terrible. I was ripped off, financially threatened, and insulted at the same time. Avoid them at all costs. I gave them one star only because you have to choose a star rating.

We have been working with this company for over 7 months to repair water damage to kitchen and 2 bathrooms. They approached us, and said they work with insurance claims and have satisfied customers all the time. However, this has not been the case for us. It takes weeks to get anyone to come and do work. They don't come on the days promised, and sometimes they show up in the evening. Our main floor and one upstairs bathroom of the home have been unusable since January of 2022. It is now September. We are given one excuse after another for why the work is not finished.

Hired ****************/Kustom to repair my home after a tree fell across the front of it August 10, 2020. Short story...they have destroyed my home. It's uninhabitable. I haven't lived there since the tree fell on it in 2020.
August 7th 2020, i was attacked by a patient and sustained two concussions with traumatic brain injury. August 10, 2020, a huge tree fell and damaged the front portion of my home. I didn't understand what was happening or what to do.I told this to my insurance agent and asked for his help. He recommended ****************/Kustom as they had done some work with ********** in the past. I told Jake *********, project manager from ****/Kustom, and the state farm adjusters about the brain injury and my cognitive disabilities. When the tree bounced off the roof both double entry doors imploded. They only boarded 1/2 and taped a sheet of plastic on the other half. Sat that way for months...rodents, feral cats, bugs, squirrels, etc roamed freely in and out of the house. Anyone could have walked in. Tarps on roof not secure. Water leaking through ceiling. Nothing else was done until May of 2021. He moved everything out of the house and put it into their storage. Nothing further done until September when a shoddy subcontractor started to demo the walls and ceilings upstairs. They worked when they felt like it. No care taken to protect anything. Pulled down the ceilings with the light fixtures and fans still attached. Water still leaking in through the roof and the garbage drums being used to catch it were close to overflowing. October 2021 he took off the top of the house: roof, attic, attic floors, dormers. Never a full crew. Never a full work week. Laid some kind of old woven "tarp" flat across roof. No pitch. The tarp didn't reach all the way across, about an inch short from the back of the house. A heavy storm came through. The tarp failed andflooded the entire 2 story house and basement.The house is just a shell. Really screwed a brain damaged girl