Complaints

This profile includes complaints for Asknow.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Asknow.com

  3665 E Bay Dr Ste 204E Largo, FL 33771-1989

• 

  Asknow.com

  PO Box 17785 Clearwater, FL 33762-0785

• 

  Asknow.com

  14175 Icot Blvd Ste 100 Clearwater, FL 33760-3706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the number for 30 minutes for $30. After paying the girl told me to call back and pick a psychic and it will use my 30 minutes and send a recording when my time is up. As I'm on the phone i received notifications from Discover that I was being charged on my discover $14 and $98 , I did not agree to these charges. I was scammed with bait and switch, mis representation. I WILL be disputing these charges and want them to remove them immediately. I will warn everyone about their theft and deception!

  Business Response

  Date: 05/27/2025

  The customer called into our customer service after filing this complaint.  We refunded the charges and helped point her in the direction of a psychic  where her minutes could be used. She has now had a 30 minute reading with one of our psychics.  I hope she had a wonderful reading.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Once I received a number to call customer service they were very responsive,  refunded the extra money and provided me with the original service I paid for and gave instructions for future service. Thank you. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Ask now ***************** and they said I will get 5 mins for a master psychic call and 30 mins call for $30 and the psychic kept extending the call not listening to me when I wanted to keep the call till I hung up and now they are charging me $116.7. They also already charged me $41 as well. I want a refund and I think they are fraud.

  Business Response

  Date: 04/10/2024

  We are very sorry for her experience. We are a *************** and the readers will try to give the customer a complete reading even if it is going to take longer. We attempted to refund the charges today, however her bank has blocked the card as lost or stolen

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a call one time to this psychic line. It was not entertaining at all and left me very depressed. I did not even call back for the extra master psychic that was included in my payment of $40. The person kept me on the phone and I was charged an additional $13.98. Now I keep getting charged $40 and told ** enrolled in a club membership. I did not sign up for anything and did not authorize. I have requested a refund and to be removed without any success and continually dispute these charges.

  Business Response

  Date: 04/08/2024

  We are sorry for any misunderstanding. The initial purchase was for a prepaid package of $40 and a Club Membership. 

  The customer already raised this concern on April 5th, and we cancelled the membership.

  She then chose to use the minutes and speak to another psychic on April 5th.

   

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially under the impression that I would receive a 40-minute reading for $40. During the last 5 minutes of the reading I let the psychic know that I was close to the end of the reading and I needed it to end. She kept talking. I told her I needed to go another time and she kept talking. Next thing I know the call is disconnected. Luckily my bank denied the charges but I was sent an email stating I now owe. $99.90. I'd like the bill discarded and to be removed from membership. I did previously ask to be removed but not sure if I am.

  Business Response

  Date: 03/22/2024

  We are sorry for this misunderstanding. Your purchase was for $40 for 40 prepaid minutes and the call with our reader was 50 minutes long. The $99 charge is because the psychic you spoke to charges $9.99 per minute after the prepaid time expired.

   

  I have removed the balance and closed the account. 

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My suggestion is that in the future the Psychic adheres to the request of the caller to avoid any overages.  Thank you for resolving the matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called earlier today because I received an email from a known Physic who would not scam people like that. I called for the $30 for 30 min. Which initially was $40 and was fine. But when I was transferred didn't realized I was gonna be scammed so much money. I was trying to figure out why the person I spoke to kept pausing asking the same questions and wouldn't let me end the call. I was horrified by the service and was overcharged something I didn't fully understand since this was my first time calling. I wanted to give them the benefit of the doubt. I emailed them and still don't have a response. Hope this helps.

  Business Response

  Date: 03/20/2024

  We apologize for any confusion. Since this complaint, ***** has called **************** and asked for her case to be reviewed. We have been waiting for her to call back.  

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21441767
  
  I am rejecting this response because: I called **************** and they did not try to help me at all. They denied any refund for this complaint. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/22/2024

  I am sorry, there is a misunderstanding. Please Call our **************** and speak to a manager **************

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I would've looked at the complaints on BBB regarding AskNow before I called them for relationship advice, as my experience is similar to most others. I called them today and the gentleman manager was decent enough to refund my initial $40 that I believed was going to be applied to 40 minutes of conversation with a psychic. Simple enough, right?I think they know that no one would agree to pay $13.99/minute just to talk to someone, but they seem to have a system down that confuses and thus tricks people into paying more than they initially expect to pay. Then they have the audacity to say in reponse to multiple similar complaints on here (BBB) that it is the customer who is not being responsible when I think this company knows exactly what they are doing. Yet, when you try to confront them or talk to them about it, they treat you like a student in school deserving of a lecture. I don't believe they care. I'll go as far as to say, "Shame on them for their swindling practices." And, unfortunately, they'll continue to get away with it until they can't anymore.They seem to be taking advantage of folks who are often down, out and desperate. And we're talking about a conversation! Who can afford to pay hundreds of dollars for a conversation? I probably would've saved money seeking a certified therapist instead.In speaking with the manager today, he was not willing to accommodate me in a refund for more than the $40 I initially spent. Guess what? The $40 was never applied in the first place. Why? Also, why not automatically refund that if it wasn't used, especially when I inquired in emails afterward? $40 for 40 minutes to speak with a psychic. Why wasn't it applied? Oh, it's my fault for not listening. I was listening! It's their fault for not conveying the details clearly and they know it. Even when he tried to explain it over and over to me on the phone today, it still made no sense. But instead of understanding, I received wordplay, gaslighting & a lecture.

  Business Response

  Date: 02/13/2024

  Thank you for trying the Asknow service. We apologize for the confusion. I see that you have been working with **************** directly. I do see that you were just removed from postcard advertisement and email as requested. If you have any further request please feel free to call us. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21240415
  
  I am rejecting this response because:

  I appreciate you acknowledging that I don't want to receive any mailings from you. What I've wanted this whole time was a refund for the money charged outside of the $40 I intially agreed to spend. Yes, confusion is a good word. Although I appreciate that you refunded that $40 after we talked, that's what I wanted you to keep while refunding the rest. But you refuse. I didn't even speak with the person for 40 minutes. Even if I am confused about how your operation works, the fact that I'm unsatisfied doesn't seem to matter to you enough to return my money. How unfortunate for us both.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/16/2024

  I am sorry, we have received disputes on these charges. You would need to speak to **************** to resolve these issues. 

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21240415
  
  I am rejecting this response because:

  I did try speaking with **************** to resolve this issue. That is why you are receiving disputes to the charges, because nothing was resolved when I reached out to you; and I did so more than once. 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 15: I attempted to redeem a 40 minute call for $40. I purchased it a couple days prior and when I called back to redeem they connected me with zero explanation of how to redeem. I just got a menu of people to choose from and picked one fairly randomly only to find I was *actually getting charged $13.99 a minute.** Admittedly a msg was quickly mumbled at the beginning that *** have given a clue but it was VERY much not explicit or intelligible. When I expressed confusion to the psychic she of course said nothing to clarify, because $$$.The reading I received was not in sync with my relationships or values at all except for one person which was revealed in the beginning of the call. The rest was rubbish. Stayed on because I thought I WAS USING MY 40 PREPURCHASED MINUTES. I was waiting for some insight that tuned into who I am as a person. This master psychic or whatever wasn't even worth the $40 i thought i was spending.They are exploiting people's distress and failing at clear communication. Ironic given that the business is all about communication.My advice:Make sure your reps clearly and explicitly explain HOW to redeem on EVERY call not just the purchase call. Make any recorded message equally clear with an option to repeat them.Even better, Have a dedicated line that is SOLELY for redeeming your packages. The system in place now is insanely misleading and invites the situation I and so many others have experienced.Train your psychics not to rip people off. If someone expresses uncertainty have some morals. Refund every ***** i paid from the Dec 15 reading AND the $40 that was not redeemed because i do not ever plan to redeem it after this horrible experience. This appears to be a repeated complaint and yet the company couldn't seem to care less about ethical practices, clear communication or customer satisfaction.

  Business Response

  Date: 12/18/2023

  Thank you for trying the service. I am sorry you didn't have a great experience. I have refunded and closed  the account.  

  Customer Answer

  Date: 12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to a psychic. I was noticing the psychic I was speaking with was not telling me intuitive information. They asked a lot of questions & kept saying same things over & over taking up my minutes without giving me insight that I was seeking. I wasnt told that after 40 minutes for $40, I would be charged $13.99/minute. Im surprised & upset they charged $97.93 yesterday. Today, November 1st, 2023, I contacted customer service phone number listed with the charge to my card on my bank app & explained what I believe to be misinformation & the *** responded by saying that there isnt anything further he would do for me. I can tell that they must receive calls about charges that are disputable by customers often because of how firm & unwilling he was to listen to my complaint about the charge. He was unprofessional & rude, cut me off repeatedly. I am *********** a full refund if I'm unsatisfied with their services. I'm 100% unsatisfied. The way the customer service representative treated me, since I feel scammed into this whole charge, the way that they went about it was indirect, because I would never pay $13.99 per minute for any kind of anything unless it was for God or my children and this was not regarding God nor my children. This is definitely a scam & the *** was completely defensive from the moment I mentioned the charge, which confirms the company's guilt that shows thru its employees defensive behavior & unprofessional attitude towards me. They are stealing from innocent consumers. Please help. Thank you.

  Business Response

  Date: 11/22/2023

  I am sorry you feel this way about your experience at our service Asknow.com. The initial purchase was for a $40 for 40 minute reading with one of our Top Rated psychics and a free Sample with one of our Master readers, to which you can chose to stay past those 5 free minutes and continue at the rate of $13.99.  The $97.93 was a charge for going beyond the free sample minutes.  Since you were dissatisfied with that Master reading I have refunded the $97.93 per minute charge as of 11/22/2023. This refund can take 3-5 business days to process. Thank you for trying the Asknow.com Psychic Service

  Customer Answer

  Date: 11/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint earlier but was trying to resolve with company. After 10 calls 4 hang **** no call back and deferring to others, Im done! So here is my refilling complaint -Seeking a refund!I have used this service for about a year now and spent tons of money more than I care to admit. I have questioned the billing of minutes on calls which have been reviewed and I accepted their decision. I was buying packages and on two occasions I was told one thing and another happened. Last time I purchased a package for $69.99 and was told I could purchase a 40/40 days later. ******* even got this approved by her manager. So I call to buy the 40 for $40 and they tell me they cannot do that as I purchased a package - I explained I talked to ******* and asked if they could review that call flat out NO! I explained that I have spent thousands of dollars and they still did not care. They gave me 10 minutes and said that was the best they could do. Whoever is running customer support or this business needs to be FIRED! If you tell a customer something you honor that do not go back on your word. There are plenty of good HONEST services out there a shame you dont follow through as I was so loyal to you and your crew! I dont recommend using this service until they get their act together. Go back and listen to the call and honor what you told me! Please refund my money I spent at your business as your are not honest and now I question your team as well. Sad you wont post reviews that you disagree with!

  Business Response

  Date: 09/22/2023

  Customer was not deferred. We have answered her accordingly every time she has called. The original claim is simply not true. We have been more than responsive to her over the years,  even giving her complimentary minutes when she was demanding. We have closed her account. 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this service for about a year now and spent tons of money more than I care to admit. I have questioned the billing of minutes on calls which have been reviewed and I accepted their decision. I was buying packages and on two occasions I was told one thing and another happened. Last time I purchased a package for $69.99 and was told I could purchase a 40/40 days later. ******* even got this approved by her manager. So I call to buy the 40 for $40 and they tell me they cannot do that as I purchased a package - I explained I talked to ******* and asked if they could review that call flat out NO! I explained that I have spent thousands of dollars and they still did not care. They gave me 10 minutes and said that was the best they could do. Whoever is running customer support or this business needs to be FIRED! If you tell a customer something you honor that do not go back on your word. There are plenty of good HONEST services out there a shame you dont follow through as I was so loyal to you and your crew! I dont recommend using this service until they get their act together. Go back and listen to the call and honor what you told me! Please refund my money I spent at your business as your are not honest and now I question your team as well. Sad you wont post reviews that you disagree with!

  Business Response

  Date: 09/07/2023

  **************** never promised a specific package would be available for purchase within days of the previous package.  We only alloy prepaid package minutes every 30, 60 or 90 days depending on the package. The last time we sold ******* a package was on August 23, and as of writing this reply, it is only September 7th. ******* did not make this promise, and when the customer pushed this conversation, we did give her complementary minutes to speak to *****(her psychic) for free. Besides the desire not to pay *****'s full psychic rate and only use package minutes, I don't see any other reason for this complaint. We will not be refunding.