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Business Profile

Incense

Incense Falls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incense.

Complaints

This profile includes complaints for Incense Falls's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a one-time transaction to purchase their product and they keep on getting money from bank account. They are taking $21.65 monthly for how many months/years now.

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapchat advertised incense. Mothers day was 5 days away and they guaranteed delivery by Sunday May 15. 70%. Only 30$ total. Why not? Add my card number. Instantly processed. Ask me if I want 4x cones of incense for the price of 1. Of course I take that deal. Instead of 20$ more being charged to bring me to a total of 40$. 69$ processed to card and then ask how I want it shipped to add another 7-14.99$. Instantly my heart dropped and I knew I messed up. Just sad snapchat is allowed to earn the trust of people and then exploit their customers to scams. Snapchat you are my problem. I don't care about the money. I care about my mother and she has had mothers day stolen from her

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******, I saw the prettiest incense waterfall. I thought WOW so I ordered one. After 2 days I looked on my band account and I noticed on March 23 they took out $35 dollars than they took out another $7.67 than they took out another $67.76 out . I was only supposed to pay $23.00 for this item. I tried to call them was on hold for 30 min than again I called later that day was on hold 40 min. Finally I got an answer oh wait it was a answer machine HELP

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an waterfill with inscents fragrances back in October 2022. She paid $63.57 with her debit card with ************ I did receive this product but every month including October 2022 a $21.15 fee and I receive nothing.Oct 25 2022, $21.15, and $7.41 not sure what this fee was either Nov 28 2022 $21.15 Dec 28 2022 $21.15 Jan 30 2022 $21.15 Feb 25 2022 $21.15 We are not receiving any products from this company but are still receiving a charge. I could not find a phone number to call them but I did email them on Jan 25, 2023 with no response.On February 25, 2023 I filed a claim with *********** to dispute these charges because this company is not responding. I have attached transactions from my bank to prove the amounts.

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First occurrence was was Jan 23 at 3:14am, second was Feb 23 at 3:14 am being charged a total of $21.55 for a meditation app that I did not sign up for. It appears to be a recurring charge. After the second occurrence I emailed ************************** and have yet to receive a response. I just want the recurring charge on my credit card to stop.

      Customer Answer

      Date: 03/16/2023

      The business responded sying they understood I wanted to cancel the app that comes with a recurring charge. They claimed there was a precharge email that gave me an option to cancel, this was not so. They offered me a discount on the app and gift cards. They also said I could cancel any time in the app. I told them I had never installed the app, so that was not an option. I also told them I just wanted the charges to stop. I did not receive any further replies.

       Thank you,
               *************************

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was ordered in December 2022. Product never arrived. Tracking number they provide via email doesn't work. They continuously send text messages to my phone and email. They got their money , which was more than it was supposed to be paying but never received the product. **************** is all automated which they send at random early morning hours. At this point just want my money back

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 23rd I purchased one item from *************** official website for $32.63. I ordered a waterfall cone incense burner using my cash app card. Shortly after I received notifications of two more additional charges one for $69.64 and another for ***** totaling $118.59. They charged these two additional charges to my account without my consent. I was basically robbed and never even received my waterfall incense burner. I was scammed and there is no telling how many more people are being scammed by this fake website.

    • Initial Complaint

      Date:01/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 2, I Went Online ****************** AKA Incense Falls To Purchase (1 ) Spacekeeper Ceramic Backflow Incense Holder Incense Burner Waterfall For @ $19.99 + Tax W/Free S&H . On Jan 3rd My Credit Card Was Charged $84.99. I Have Received nothing In Terms Of Verification Of My Order Or So Much As An Email Confirming Shipment Or Delivery Date Of Said Product. Unfortunately, I Was To Late On Making A Stop Payment On This Order With My Bank. So Payment Was Processed. I Am filing This Complaint And Requesting Help To Get A Refund! I FEEL So Violated! THIS IS SO WRONG! PLEASE HELP ME GET MY MONEY BACK!

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an incense burner 11/8/22 under the listed price of *****. When I checked my bank statement, I was charged charged twice. Once for ***** and again for ***** so I contacted them immediately for a refund. They responded right away but did not answer my questions and tried to sell me more bogus products. I repeatedly asked for a refund and they agreed to the original price and a partial refund showed in my account. 5 weeks later and I have still not received my order. I emailed back in the same email thread and received another bogus response about how busy the warehouse is and how orders are shipped out within ***** hours. I inquired as to why my order had not shipped out in 5 weeks and received no response.

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was browsing and did not authorise any putchase. They have taken money ***** and went for recurring payment without telling me anything. Luckily I rang the bank but they cant get the 43 back. No answer from customer service and multiple emails. I have not authorised anything at all.

    Incense Falls is NOT a BBB Accredited Business.

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