We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Audit Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Audit Systems, Inc. requests that consumers who have any complaints or concerns, please contact Jennifer Banks to address any issues or concerns via phone at 1-800-741-1969 or via email at [email protected] prior to filing a complaint.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22746909

    I am rejecting this response because: I answer they do not reply. I CANNOT SPEAK AND USE AN AUTOMATED SYSTEM TO USE TEXT TO SPEECH. THEY DO NOT REPLY TO IT.

    Sincerely,

    *** W

    Business Response

    Date: 01/06/2025

    We are doing our job by contacting you. If you answer any of the calls we make to you, you would understand the nature of our call. The BBB also asks you specifically PRIOR to making a complaint if you have reached out to the Company to resolve before making a complaint . You advised you did this but never contacted our office, not even once. 

    Business Response

    Date: 01/07/2025

    Have a great day. Good luck to you. 

    Customer Answer

    Date: 01/07/2025

     
    Complaint: 22746909

    I am rejecting this response because: If your auto dialer is unable to recognize issues people may have with speech,  this is definitely an issue that in violation of laws pertaining to disabilities. 

    Have a good day.


    Sincerely,

    *** W

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This number has been calling me since the beginning of this year. They said they are trying to reach my husband. I gave them his number. They said we have outstanding bill. My husband asked for the bill to be mail to us and they never sent one. Now they call often and no one is on the other line. We have called the company that they say we have an outstanding balance with and that business has no idea what this company is talking about. All I ask is that they stop calling my number or if they are going to call, then talk.

    Business Response

    Date: 11/22/2024

    We will be happy to remove your phone number and your business will remain unresolved. The BBB specifically asks prior to you filing a compliant if you have reached out to the Company to get your issue resolved. You never did this, not one time did you contact our office and ask us to stop contacting you, yet you advised the BBB you have. Have a great rest of your day. 

  • Initial Complaint

    Date:11/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps calling me and is identified as a spam call by my phone company. When I answer, there is no response. Please stop the harassing calls.

    Business Response

    Date: 11/14/2024

    Good afternoon,

    We have removed your phone number as requested and your business will remain unresolved.  The better business bureau also asks prior to filing a complaint if you have reached out to the business to have the issue corrected and you have not ever once reached out to our Company asking that we stop contacting your phone. Thank you and have a great day! 

     

  • Initial Complaint

    Date:10/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Complaint: 22376857



    I am rejecting this response because: the statements made are false and clearly misleading. They’re stating I never called in to try to resolve the matter but fail to realize there’s multiple screenshots of me calling in to try and see what they want but every time I call in his representatives are rude and unprofessional which if his calls were recorded he’d be able to go through them. Why don’t you submit the call recordings to them I’d be glad to review them as well.



    Sincerely,



    Daniel Gonzalez

    Business Response

    Date: 10/04/2024

    What people do not seem to understand is we record all of our calls. We advise every consumer of this when speaking to them. Every single contact made with this consumer he has refused to verify himself. We have given him the information and still refuses to verify himself. Not one time did this consumer ask to speak with a supervisor if he thought at any time my reps were being unprofessional. This BBB complaint also asks the consumer specifically if they have reached out to the Company to resolve the complaint prior to filing a complaint with the BBB. None of this occurred, just as the statements that this consumer is making. 

    Business Response

    Date: 10/07/2024

    I have already responded to this complaint. 

  • Initial Complaint

    Date:09/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I constantly get phone calls from this number and when I answer, there is silence on the other end. Most recently this occured on 9/11/2024. I called the number back and a person answered slurring their words to the point I could barely understand him. He asked if he was speaking to me by my name, I said yes, then he asked me to verify my address. I don't know who these harrassing people are, and declined. They then hung up on me. To my knowledge I have no debt, and this company will not disclose any, so I request they stop calling.

    Business Response

    Date: 09/12/2024

    Every time we have called your phone number you have answered and spoken to our **** except for the times you have answered and refused to verify yourself. We would be glad to stop contacting you but you could have asked us to cease and desist prior to making a false complaint to the Better business Bureau. The BBB specifically asks you prior to making the complaint if you have reach out to the Company at hand to resolve the matter, you have never done such yet made a false complaint regardless. Have  great rest of your week and your business will remain unresolved. 

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant calls from ************. They never say anything all the times i answer . And they never leave a message when i dont answer .

    Business Response

    Date: 05/22/2024

    We would be glad to remove your phone number, I have listened to every recorded call on the dates we have called you and not one time did you ever answer your phone to ask why we were calling or contact us back to us too stop calling. The BBB asks you before you make the complaint if you have reached out to the office to get handled prior to making a complaint. You have never done so or your request would have been honored prior to making a false complaint. Thank you. 

  • Initial Complaint

    Date:02/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from ************** and it comes up Audit Systems. I do not have any outstanding debt or had any contact with this company. When I answer there is silence, I say hello and still silence, no one speaks yet they keep calling and I want it stopped. Please take me off of your robo calls.

    Business Response

    Date: 02/16/2024

    This better business website specifically asks if you have reached out to the Company to resolve your complaint prior to filing a complaint. You have not done this yet checked off that you have. We are not contacting you from a "robo dialer" we are calling manually and not one time have we contacted you and you picked up the phone. Every single call that is recorded mind you comes up with your answering machine, not one call has been answered. We will be glad to remove your number and your business will remain unresolved. Thank you and have a great rest of your week. 

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On multiple occasions this company has called my number apparently in an attempt to contact another person for whom I am the caretaker and power of attorney. They then demand on multiple occasions to speak to her and/or obtain power of attorney information. I refuse to give them this information and they do not state their business and continue calling and harassing us. I would like this behavior to cease immediately.Today when I did a simple ****** search of this company, Audit Systems, based out of *******, I find they are a collection agency. They did not, on either contact with ********* that they were calling to collect a debt, which is a clear violation of the Fair Debt Collection Practices Act, if this is even what they are attempting to do. Again, I want no further contact and harassment from this company in any form.

    Business Response

    Date: 12/14/2023

    We cannot disclose any information to you regarding to our call, you are not the person we are contacting but were provided your phone number by the consumer as a point of contact for her. We will be glad to remove your phone number. The better business bureau also asks if you have contacted our Company prior to filing a compliant and you have never done so. 

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20160781

    I am rejecting this response because: the reason my husband called was because of the way I was spoken to, so that qualifies as a complaint. 

    Mail does get lost. We do not have any record of receiving anything from this ***************** one extra piece of paper per our request is not difficult. 

    Sincerely,

    *****************************

    Business Response

    Date: 06/08/2023

    Good Afternoon,

    I do not see that you ever called our office back and asked to speak with a manager if you felt you were treated poorly. The BBB specifically asks you when filing a compliant if you have tried to resolve with the Company prior to filing a complaint. That did not happen, yet you advised the BBB that you did.  Our Company is to send one letter per account by law. We verified your home address when speaking with both you and your husband and your address was confirmed correct. We will not be sending another letter, as we have already done so and you yourself have verified the correct address. I did review both calls with our office and at no time were either of my collectors that you spoke with rude in any kind of way, they did their job as they should and I apologize if you felt otherwise. Thank you and have a great rest of your week. 

    Business Response

    Date: 06/09/2023

    I have already responded to this complaint and have nothing left to state. Thank you. 

  • Initial Complaint

    Date:05/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 12 called over the last 4 months. On one of the earlier calls, there was a response. The caller asked who I was, and I would not confirm anything without knowing who was calling me. They refused to give me any information about why they were calling. Since then there is silence for usually around 12 seconds as I am saying "hello?....hello?" and then they hang up.I'd like this to stop.

    Business Response

    Date: 05/17/2023

    We will be glad to remove your phone number and your business will remain in our office. You have never contacted our office prior to making a complaint with the Better Business Bureau and the BBB specifically asks you when you file a complaint if you have tried to resolve with the Company prior to filing a complaint. Please follow these directions next time so that the Company you are making the complaint about has the chance to resolve your issue prior. Thank you. 

Audit Systems, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.