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Business Profile

Moving Brokers

Allegiance Moving and Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job No: AL3869985 The household move and storage estimate that I agreed to and approved to have Allegiance Movers come to the property was $5,995.63. After the movers (I Movers, LLC), which were subcontracted by Allegiance, loaded half of the household contents, they reported that the Allegiance estimate was incorrect and would likely change by $2,000 or $3,000. The next day, the movers completed loading of all my contents and reported that the final fee of $11,395 was warranted and that prior to dropping off a portion of my items that $6,000 would need to be paid immediately. My bank, Ally, had daily maximum transaction preventing payment of $6,000. Ally locked my account that day. I was able to pay $2,000 on the next business day (March 27,2023). Ive been trying to find legal representation since March 27, 2023 without success. Today, I received a phone call from I Movers, LLC that they have started the notice process to auction my belongings unless another $4000 is received by April 14, 2023. Im not opposed to paying a fair price for honest work. Im concerned that I have been significantly overcharged for services and unethical practices have been at play. Concerning practices: loading half of my belonging and then saying the price will change, half packing many boxes to increase the packing labor and box count, high pressure demand for large sum of money before delivering any of my contents, damage to my property dry wall without compensation for repairs, and crude/high pressure phone calls for funds. Moving is already a complex process, filled with emotion. To be taken advantage of in this way is beyond distressing.

    Business Response

    Date: 04/13/2023

    Thank you for reaching out to us, feedback from customers is the only way we learn how the carriers are doing out in the field. I would like to address each of your concerns and have supporting documentation. I emailed you over the paperwork for your review.
    I see that the initial inventory list that you provided to your Coordinator was 192 pieces and the final load was over 300 items. We are sorry there was a discontent in the number of items you needed moved and, in the end, they used **** cf. and charged you for **** cf.  That was a discount of $250, plus a Discount of $299 and a final discount of $775 for packing. Packing is done at $1.25 per cubic foot and that would total $3375 and they charged $**** for the discount of $775. The total amount for your discounts is $1324. 
    You concern regarding loading and then finding out the price is confusing. I have your paperwork signed before they even began loading with the numbers broken down for you. This is on the New Written Estimate.  I added all the numbers and they are consistent with the final charges.
    Auction notice, this was not an order to proceed this was an explanation of the process after a certain time period.  You still have free storage until 4/24 and to be honest your contract states anything over **** cf. is not free and the carrier is still honoring the storage for a month free at a total savings of $2025. 
    The claims regarding half packed boxes,please take pictures at delivery because this will assist me if something does need to be addressed with the carrier.
    Damages to your walls, we do apologize if any damages were done at pickup. Please take pictures and hang onto any receipts you may have. We will walk you through the claims process and this can be submitted at that time.
    Despite the inaccurate inventory list and last-minute changes we are sympathetic to your complaints and would like to offer $300 for your frustrations. If you would be so kind to provide me with a Zelle number or address and **** this complaint as resolved, we will process this immediately.  I have sent you a follow-up email.

    ******************

    Customer Answer

    Date: 04/17/2023

     
    Complaint: 19925150

    I am rejecting this response because: the carrier (I Movers) did not follow item 10 of the broker (Allegiance) terms of the binding estimate of service. Please see the attachment. The carrier began the move/to load my contents on March 24, 2023. The new estimate figures were not completed and signed by myself until March 25, 2023 after half of my contents were in the carrier's (I Movers) possession.

    Truly if my counts/weight of items to be moved were so vastly different than the estimate, why did the carrier load any items and start the job? 

    There are multiple inconsistencies with the process. This was a high pressure, highly emotional move. I just want fair treatment. 

    Additionally, I did not appreciate the early morning phone call on April 12, 2023 from an Allegiance Representative pressuring me to pay the balance, admit that I was lying in the complaint and prepare to be sued for breaching the contract. 

    Allegiance, as a broker, you understand exactly how your carriers operate. Shame on you for selling a different image to public consumers for sale.

    Sincerely,

    ***********************

    Business Response

    Date: 04/21/2023

    Ruby,

    We spoke a few days ago regarding the days events and actions of the carrier.  When the carrier came on site, they had the Bill of Lading signed with you agreeing to the space allocation of **** cf. They did let you know they thought you were going to need additional space and you refused to purchase any at that time. The next day they loaded the full **** cf they again reiterated that you needed additional space and they gave you an on site revision at **** cf and you signed and agreed to the additional space and cost. The documents clearly have the break down of your additional cost prior to loading any other items. 

    You provided an inventory list of 192 pieces and had the carrier load over 300 so I am confused at your disconnect on the cost as you signed for the additional space and made a payment.

    You were not able to make your pickup payment in full and they did you a courtesy and continued to move your items despite receiving that payment due to your daily limit. We will be more than happy to review the documents with you again if you still don't understand it.  Please reach out to the carrier to make any further payments and let them know when you are ready for delivery.

    ****************

    ************ opt 1 

    Customer Answer

    Date: 04/22/2023

     
    Complaint: 19925150

    I am rejecting this response because: I will allow my Attorney to further address this matter. 

    Sincerely,

    ***********************
  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Allegiance on March 28 and spoke to ***** to inquire about moving furniture from my home in *********** to my daughters in Willow ******* **. I explained exactly what was being moved and negotiated a price of $2,000. with my military discount. My daughter was negotiating a delivery date and she was told the total was $2,000.96 and she received a contract. I never saw the contract . ****** called me on March 31 stating she was ****** boss and the price was $3,200. and that was an estimate. When the movers arrived today, April 10 they said the furniture was larger than they thought and they could not take the 19 pieces agreed upon. The new cost would be $4.100. still an estimate. I was also informed it would be taken to a warehouse until they made arrangements to deliver it. At this point I was no longer interested in doing business with them and let the driver go. The driver also shared that customers turning them away was a common occurrence.I spoke to ******* about refunding my initial $1,000. and was informed that it was non refundable but if I signed an NDA they would refund me $200.00.I feel they truly misrepresented themselves and that they conducted themselves unprofessionally. It is my hope that you can assist with obtaining my down payment of $1,000.

    Business Response

    Date: 04/11/2023

    ****,


    I am writing this to acknowledge your concerns and address them.


    Your move cost: The only way to confirm the exact space utilization is by confirming the actual volume the day of your move. Per the conversation we had the day of pickup is that you provided the list of furniture being moved on behalf of your Daughter and there seemed to be a disconnect on the sizing. We have several checks and balances in place to prevent such incidences from occurring,unfortunately in your case your Daughters furniture is bulkier and the carrier did need compensated for the additional space. We reviewed the options with you regarding payment and space utilization. The first option was to use the space that was reserved and not pay a ***** more than your estimate. The second option was to agree to the amendment made on site and have the carrier show you when they used that amount of space and then make a decision to continue loading. You and your Daughter were going to reach back out with a decision and never did. Per the cancellation policy you are not entitled to a refund, but we still are willing to refund you $200 for your incontinence or apply the deposit to a future move within the next year.. Please call the office so I can further assist you with your decision.


    Please also note the insert from the cancellation policy that was signed by *************
    After this 3 day window, cancellation requests will receive a 50% refund up until 7 days prior to the first listed date for pickup. All cancellation requests must be submitted via email to *********************************  All non-refundable deposits can be utilized towards a future reservation within a 12 month period from the date of the original reservation. Allegiance Moving and Storage reserves the right to refund deposits additionally and outside of the aforementioned time frame at its sole discretion.

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving multiple calls (**** calls) daily from company representatives despite my having asked for removal from their call list. They simply disconnect without acknowledging my request and continue to harass me daily with calls and text messages often after 9:30 pm and before 8:00 am including weekends.

    Business Response

    Date: 03/07/2023

    **********,

    I do appreciate you reaching out with your concerns. I am not seeing you in our system to validate any calls made to you, but I do apologize and wish you and your family well in any of your future endeavors. If you do ever decided that you need moving services please don't hesitate to call.

     

    ****************

    ************

    Customer Answer

    Date: 03/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************
  • Initial Complaint

    Date:02/26/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early January 2023, I contacted Allegiance regarding my move from ************, ** to **********, **. They gave me an initial estimate which was $3700. After realizing I have missed items in the initial list and since I couldn't make any changes to their list of items, I created a list myself and shared it via email with a gentleman who called himself *****/****. Throughout the month of Jan. we went through the list many times, added items and he gave me new estimates accordingly. And as a result more dollars were add to the total amount. He then suggested in order for me to keep the total under $5000, I 'd better lower the number of medium boxes I had. As a result, I made two trips to ********** to take 20 medium boxes off my list. I am sorry I can't provide you with the estimates because I didn't have access to a printer and since access to the documents was a link , there was always the new estimate not the previous ones. I started talking to their customer service and let them know that the number of ************* on their list do not match with what talked & agreed upon with *****/**** on the phone. I updated my own list and sent them as an attachment. All these conversations ended with my frustration because they would say something else and at the end they said don't worry you have 800 something cubic ft **************** numbers do not matter. Well, I thought that was coming from experts after one month of communications. The total amount of my move $4993.53. I paid two payments of $1434.22 and $906 and the remaining were payments of $1325 in ************ & $1325 in **********. The scam was the ******* on the moving day presented me with $7900 in addition to what I had already paid. He said he THINKS the estimate is **** cu.ft. After numerous phone calls & discussion with the ******* he agreed to two payments $2750 more than twice as much as what I was supposed to pay in each town. I had no choice because I had already sold my house in ** and I had to move out of the house by Feb. 17. Your help will be really appreciated in this matter. *******************

    Business Response

    Date: 03/03/2023

    ****,
    I am writing as I have received copies of your paperwork from the carrier and would like to address all of you concerns.
    I have emailed and uploaded a copy of both of your estimates that you received before your move date. The documents that you did sign do expire and that is done for your protection, as we dont want anyone signing them on your behalf or in error.
    Inventory lists were provided to us and we do have a cutoff time that we can make changes to your inventory per DOT regulations. Also, the customer service team are not space experts, that is not part of their job description and they cant make any changes to your inventory list. We did advise you that you would be making any other changes to you list with the ******.
    I have spoken directly with the owner of the carrier and he has advised me that you were provided with a flat rate as you did require additional space. We truly do not know how space each customer needs until they carrier arrives. The only way to confirm an exact price is by confirming the actual volume in person as the ****** did prior to loading. You had an option to not pay a ***** more and utilized the space that you reserved. I also see that the carrier gave you a flat rate of $5,500 which was a discount of $2,431.
    I am sorry that I was not able to assist you with your request but only provide supporting documentation. Please don't hesitate to reach out to our office with any further questions.

    ****************** 
    Sr. Manager/ Compliance Manager
    ************
  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When anitial contact was made an agreement to price was conducted then once a small portion of my belongings were loaded and they began demanding more money for a part of my stuff to be delivered. Meantime unpacking boxes routing through my stuff keeping what they wanted and damaging other stuff. Scammed. Charged me 6 times the quoted price brought me a portion of my belongings kept over ******* Dollars worth of my stuff along with personal affects that belonged to my diceased mother!!!

    Business Response

    Date: 01/20/2023

    I do apologize for the delay in my response. I have been on a medical leave. I ***************** next week please give me at call Mon-Friday 9-5 est. time. 

    We take all complaints seriously. 

    ************ 

    ****************

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everyone from this company has now ghosted Me when I have been trying to file a complaint! I was told someone would come to look at my damaged items! That was three weeks ago, now Allegiance is making it very difficult for me to file a complaint / dragging their feet! I would like for them to reimburse me for the items they destroyed rightfully so! AND what they told me last minute was that their truck broke down and had to re-load. They knew my items were broken upon arrival and threw a fit for me to pay in advance or threatened not to unload my items! Super upsetting! They called me emotional several times when I was calmly asking about next steps and who could help me. Thanks *******! Youre a real con artist

    Business Response

    Date: 12/30/2022

    ********,

    I appreciate you reaching out to us and have called the carrier on your behalf today.  You should be hearing from them soon via email as you just filed your claim 11 days ago and they have 120 days to respond. The claims is through a third party company and the process is as follows.

    You have 9 months from the date of delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim.The claim must be submitted in writing to your mover or to your movers third party company for claim processing. After you submit your claim, your mover has 30 days to acknowledge receipt of it. The mover then has 120 days to provide you with a disposition. The mover might be entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days. If an extension is necessary,
    your mover must notify you in writing.

    As you just filed 11 days ago your claim is still being processed.  We never promised an onsite inspection of your goods as we are located in ******* and have limited liability as the broker. I do apologize that I did not provide you verbally with the length of time a  claim can take, but all of this information was in your documentation that you endorsed prior to your move. 

    I will actively continue to pursue the carrier on your behalf. 

     

    ****************

     

     

  • Initial Complaint

    Date:12/04/2022

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving Delivery date was 11/26/2022. Sometime later I noticed a box with valuable books was missing. I have no direct information on the movers they contracted, Only a standard non-identifying inventory form and some cell phone numbers from crew who no longer respond. Meanwhile Allegiance ignores my request for help or information.

    Business Response

    Date: 12/07/2022

    *****,,

    Thank you for reaching out as customer feedback is how we better ourselves and keep the carrier accountable. 

    I don't see any call records from you since 10/25/22 but would be more than happy to assist you. 

    I do apologize that the paperwork was not handed to you at your delivery, may have just gotten misplaced in the shuffle of your delivery.  I have requested your Bill of Lading and will email it to you once we have it. 

    I am also sorry to hear that you are missing a box and I have sent that information to the carrier also to have them check for it at their hub. Here is their direct contact information for you also.

    The Moving and Storage Experts

    **************************************************************************

    ************

    Customer Answer

    Date: 12/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************
  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our pick up was on November 28th. They told us it would be **** business days for us to receive our stuff. Now I am being told it will take up to four weeks and they did not take all of the stuff that was listed to them. I contacted them and they were no help. I would like to receive money back due to the fact that we have to hire a uhaul now. The grand total that was given to me was ******* and they didnt take half of the stuff that was listed. I was also told that we could have things in garbage bags and they refused those as well.

    Business Response

    Date: 12/07/2022

    *******,

    Thank you for explaining your moving experience to us.  It was brought to my attention that you needed additional space the day that you moved and you were not on site. There also seemed to be a lot of confusion between you and your Parents' and that not everyone was on the same page.  Please discuss your move with your Dad, who told us he was not a decision maker for you, but his name was on the contract and he signed on your behalf and decided what items got loaded onto the truck.  Once you have discussed things please give me a call so we are all on the same page. 

    ****************

     

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was enlisting the help of Allegiance Moving and Storage to get a move done from ************** to **********. They helped me with two separate moves, home goods and an auto transport. When I was originally reserving both of these, I was painfully clear that I need to have my stuff as close to December 1st as possible, as I will be moving across the country to an empty apartment. They made me aware of federal transport guidelines, but assured me if I got my stuff picked up two weeks earlier then I was flying out, then it would avoid many delivery problems with the moving company. This seems to be a full faced lie. Not mentioning the refusal to call me to update me about carrier changes, ACCURATE carrier ETAs; I would have to call multiple times to find out any information about my move or updates. It is now now 11/28, 3 days before I fly out to CA, and I found out through the CareFree moving company (the carrier assigned through Allegiance) that my stuff is stored in a GA warehouse with no ETA on when a delivery driver will be taking it west; I say west because according to who I spoke to on the phone, it may not even be delivered to CA right away it could sit in storage in AZ for who knows how long. None of this was made known to me by Allegiance, despite me doing exactly what they requested to get my stuff there as close to December 1st as possible. This is added on to the severe lack of information and planning for the auto shipment. Allegiance gave me a pick up spread date of Nov *****. I didn't find out until the 25 that there was in fact NO carrier assigned at all, and "I'll let you know Monday". I only got them to work through the reservation until I called multiple times. Each time I called they responded as if it was a new request; "Let me give them a call right now", as if I hadn't been asking for the past two days. Now, with my deposit in Allegiance's hand I have no ETAs on any of the things I sent through with them, with less information than I started.

    Business Response

    Date: 12/07/2022

    *******,

    We appreciate you reaching out to go over your issues and misunderstandings. 

    Auto Transport: When you scheduled your auto we were not initially told about the requested delay for your delivery.  We did have a carrier scheduled for the transport but when you told me on 11/23 that you couldn't be delivered right away we had to change plans. We did have make a few extra calls to ************* facilitated without any additional costs. The carrier's would have had to store your car for a few days to meet your delivery request at an additional cost and we didn't want it to cost anything additional.

    11/25 The delivery spread is defined in your estimate, and the Bill of Lading has dates written on the top of the first page for your delivery.  I have contacted the carrier and you should be loaded and delivered within the week.  I have requested your paperwork from the carrier just in case you don't have it. 

     

    Please give us a call if you have any further questions, ************.

    Customer Answer

    Date: 12/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************
  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:10/13/22 Amount of money I paid:Allegiance Moving and Storage and I Movers, LLC: $9,473.20 (all by Zelle and Money Orders) plus $150.00 I was charged in cash for stairs totaling to $9,623.20.What the business committed to provide me:They committed to provide me $4,785.39 to move and a move in date of 10/15/22. NONE of which they did.Nature of Dispute:Fraud, extremely Overcharged, Damages, Harassment, Abuse and Sexual misconduct by driver who delivered move. Would like to be refunded for damages and the difference of the overcharge made.Business has NOT tried to resolve. I am having difficulty connecting via email or online. They only gave me a third party company to file my damages.Order Number for my Contract is: NJ3431097.

    Business Response

    Date: 12/07/2022

    ******,

    Thank you for reaching out to us to go over your moving experience. We are sorry to hear of your troubles and we are here to assist as best we can.

    When we spoke last week, we discussed the claims process, once that has been completed we will see if there is anything else that needs to be done.I 

    I have also address the issues you mentioned about the carrier's employees with them. They have addressed them internally and it was brought to my attentions seemed to be a cultural misunderstanding.  

    The increase in cost was due to the additional items you added to the truck on the day of your pickup. We wish we could offer additional space to every customer if needed but with today's economy space adjustment does need to be paid for.  

    Please give us a call if you need any other questions answered. 

     

    ****************

     

    Customer Answer

    Date: 12/10/2022

     
    Complaint: 18408244

    I am rejecting this response because:

    On the day of the discussion I did tell ******* that the claims process, provided by her when I first called to advise of everything, CSI, for the damages, was already done and I accepted what they offered.  She knows the claims process has been completed.  I really did not have a choice but to accept their offer.  I could not provide weight for some of the furniture damages and could not find it online, as they suggested.

    The sexual misconduct (that ******* explains as issues) about the carriers, ************, was NOT a cultural misunderstanding.  How dare she minimize his action.

    The price charged was an exorbitant amount for a move that was only six hours away, NOT out of state.  I was charged an additional $150.00 for steps that I had already paid for in advance when signing the contract.  I was asked about the steps to my new address and it was included in what I paid for in advance.

    During our discussion, she offered an about  $200.00 monetary compensation for my inconvenience.  I told her that perhaps giving me a refund of  $1,000.00 for the overcharges would be more acceptable, which she declined.

    She told me that I should have reported ************ to the BBB instead of them, Allegiance Moving and Storage.  Allegiance Moving and Storage provided ************ to me.

    Further, she indicated that she was my advocate she has NOT done anything for me.  The first time I called her she immediately dismissed me and told me to contact the company that handles damages.  She dismissed my complaints.

    I am totally dissatisfied with their response, as they have NOT done anything to resolve this matter.  They seem to have ignored the extra money I had to spend in hotel charges because of the late arrival of my move NOT being what I was told.

    Sincerely,

    ****************************************

    Business Response

    Date: 12/21/2022

     

    ******,
    Your accusations are serious and because of our limited liability we can only encourage you to reach out to the carrier for the accusations of misconduct.
    Your increase in cost was explained to you prior to the carrier loading and you agreed to move forward the move.  All of your paperwork that you signed backs up this up.
    We are sorry about your damages but again can only refer you directly to the carrier at this time. The pictures you have attached show minor damages and you can call IMover's directly if you wish to pursue any further action.


    This is an insert from the estimate you signed with Allegiance.
    Customer agrees to exclusively pursue the ********************** company directly for all claims for overcharges, delayed delivery, breach of contract,property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. 

     

     

    We do with you well in your new home and a happy holiday season.

    ****************

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