Business ProfileforVacation Property Rentals Inc
Additional business information
On December 21, 2021 BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business responded with the following:
We will put more emphasis on ensuring the customer is aware of the customer service phone number to call where they are able to reach a live person during regular business hours.
We have also enabled a callback feature for convenience if the customer chooses that option or opts to leave a voicemail during high call volume times. Also, to ensure the customer has the Support email and the company website for communication tools if not able to call in to Customer Service.
We have also put in place a system that will provide customers with live updates and the progression of the accounts by bringing on additional staff to assist with that communication
At-a-glance
Related Categories
Business Details
- Location of This Business
- Lake Mary, FL 32746-2449
- BBB File Opened:
- 12/7/2020
- Years in Business:
- 4
- Business Started:
- 2/10/2020
- Business Incorporated:
- 2/10/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
Customer Complaints
86 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
79 Customer Reviews
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Most Recent Customer Review
Heidi P
06/27/2024
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