Reviews

This profile includes reviews for Printerpix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Printerpix

  107 Commerce Street Lake Mary, FL 32746

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  Printerpix

  635 Century Pt STE 121 Lake Mary, FL 32746-2139

Review Details

• Review fromTrisha M

  Date: 06/27/2025

  1 star
  If I could give negative stars I would. This place is so horrible, such a waste of money. I have reported to ******* so they will stop offering their services. I hope no one else uses them.

• Review fromMakenzie F

  Date: 05/27/2025

  1 star
  This company has absolute horrible customer service (if you can even call it that). I emailed asking a question about the different types of material and based on the answer I received I ordered accordioning. The information I was given was incorrect and when I reached back out to them to complain they did NOT want to fix their mistake and insisted that if I wanted a certain material blanket that I would have to re order... even though I order the material I did thinking it was what I wanted based on the information given to me by a representative of their company. I will NEVER do business with them again!!!!!

• Review fromJeff T

  Date: 05/06/2025

  1 star
  They have absolutely no way for you to talk to a real person if you have a problem. They sent me a tracking number that at the time of writing this was 8 days ago but when I follow the tracking on **** website it says that they are awaiting the package. Meaning that they may have printed the label but have not given package to post office for them to ship. Their AI looks for key words and creates a response that doesnt address the actual issue at all!

• Review fromSonia F

  Date: 04/26/2025

  1 star
  Wish I wouldve came here first for reviews. Order a picture blanket for mom for Mothers Day and its dirty. I contacted them and sent them pictures and they told me to wash it. Ive sent them 2 more emails to inquire if it needs to be dried cleaned and no reply. I honestly dont think this blanket would make it through a delicate wash or Dry.

• Review fromJennifer B

  Date: 04/24/2025

  1 star
  I ordered metal prints as a gift allowing myself PLENTY of time. After almost two weeks of hearing NOTHING, I reached out. My ticket was responded to with a very generic 'we're still working on your order' and promptly closed. When I asked more questions, the agent was clearly copying/pasting a very disengenuine 'sorry for this experience' without answering a single one of my questions. She couldn't tell me what happened with the order and refused to give me a timeline. I responded back asking for her supervisor and she promptly closed my ticket again. That happened TWICE. Me reaching out, them just closing the ticket.I got another *** who said 'there was a production glitch' and that my order would be worked on. At least I got some kind of answer. I gave it another week. I heard nothing. I again wrote back. He promised me he would put me on 1-2 day shipping due to the error. Great! I emailed again. I got another very generic 'great news ' Funny thing is I placed the order on 3/25 and at this point were in the back half April. The next morning I did the order status check again and it said the order was processed on 3/26. Complete ********.I later got an email that said the order was shipped. According to what they promised it should have been in my hands (worst case scenario) 3 days later. Yeah that didn't happen. The shipping was never upgraded as ************ would think with all these problems, they would have refunded the order. ****. Finally, ****** ******* offered a $10 site credit (as if I would want to place another order with this dreadful company). UNBELIEVABLE! I still had a little fight left in me and he finally agreed to offer HALF of my shipping cost back to my credit card. How very freaking generous. They must be awfully close to a shut down because I can't see how they are in business. This has been one of the worst customer service groups I've ever dealt with.

• Review fromMerredith C

  Date: 03/17/2025

  1 star
  Do not use. Terrible customer service with generic answers; not willing to help. I placed an order & paid $78 EXTRA to have it rushed, with an arrival date of 2/1/25 (per their rush shipping listing date). It arrived on 2/3/25, 2 days late. I contacted customer service & was told it arrived within their window, which is inaccurate & false advertising. I tried to explain their website told me the expected delivery date, and got the same generic email back. Clearly, they dont care about helping make it right. Do not expect any help from them.

• Review fromJennifer N

  Date: 03/04/2025

  1 star
  I do not recommend ordering from Printerpix! I ordered a huge canvas and several of the pictures are very blurry. I have contacted them numerous times and all they keep saying in each email is that they take pride in each print and inspect each order, which if they would of inspected my order they would have seen how blurry the pictures were. It has got to be the canvas that they use. I will never buy from them again nor will I recommend them to anyone!

• Review fromJeff B

  Date: 02/25/2025

  1 star
  I wish I had taken the time to check reviews before placing my ******** December 2024 I ordered a 36 x 24 metal print. Before placing the order, I emailed Printerpix to ask what wall mounting options were available. The reply I received was that I would see an option at checkout for wall mounting. OK, good. However, when I got to the checkout process there was no such option presented. Because the payment had been made, I immediately emailed, with order number, and requested whatever wall mount was available. Furthermore, I indicated I would certainly pay for the add-on to my order. I wrote more emails pleading, please include the wall-mounting option to my order. Finally, my print order arrived. No mountingg hardware was *********** more emails requesting the wall mount. I indicated I was willing to pay additional shipping.A week ago I received an email response that Printerpix did not offer wall-mount hardware. Printerpix misrepresented (lied?) that the order screen would present the option to add a mount to my order. Again, no such option presented itself. No complaints about the print itself, but it still sits on the floor against the wall on which we planned to install the ******** appears PP was more interested in preserving the sale rather than being honest up front. Fraudulence in its purest form. Caveat emptor!!

• Review fromDonna H

  Date: 02/21/2025

  1 star
  My daughter ordered photos from her brother's wedding and not only was the quality poor but the prints were bent or ripped in the corners. We have tried reaching out to this company since February 14 by email and telephone - and no response. My daughter sent all the information and snapshots of the damaged photos. Still no response. I would not recommend this company to anyone!! At this point, we are ordering from a different company and want a full refund!***** H and ****** A PrinterPix Order #********

• Review fromBarbara M

  Date: 02/12/2025

  1 star
  Bought photo albums 2 months ago that has not been shipped at this point. I have reached out to the company many times and have not gotten a refund or the product I have paid for at this time.