Business Profile

Online Retailer

Printerpix

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Printerpix's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

163 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered custom calendars on 5/10/25, order # ********. I paid a total of $128.39 which included $46.99 for "Rush Shipping" I was told it would arrive by 5/16/25. I received an email stating a label had been created on 5/15/25 but as of yet it has not been picked up, it is still in ****************. They advertise they have "live" customer assistance but I have been unable to find any way to call them. I have emailed repeatedly stating the problem and talling them I expect a refund of the $46.99 I paid for the "RUSH" Emails are unanswered. I am very disappointed in this company.Tracking number with FED ex is ************.
Business Response
Date: 05/30/2025
Hello ****,
Thank you for your patience, and we sincerely apologize for the inconvenience caused by the delay in delivering your custom calendars.
As discussed with our customer service team, we have processed a partial refund of $24 from your shipping cost to acknowledge the delay.
Please note that it may take ********************************************** your account, depending on your financial institution.
If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help.
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product not received
Customer Answer
Date: 05/16/2025
The final payment was submitted today so total purchase was $381.74. They indicate processing time is 3 to 5 business days but I ordered 31 days ago and still not processed
Business Response
Date: 05/22/2025
Hello *******,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order was shipped from our manufacturing facility to the following mailing address and Delivered On Monday, May 12 at 15:32 at the Dock
******* ********
**************
WARNER ROBINS
******* 31088-1256
***

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.

Customer Answer
Date: 05/29/2025
According to the current status and the Printerpix representative, **** *********, my order is in production and has not yet shipped. Last year order was received by me. If the current order has shipped, I'd appreciate an email confirmation with tracking number. The site shows status as Feel Good, not yet shipped.
Customer Answer
Date: 05/29/2025
Attached is the email from **** ********* of Printerpix Support Team dated May 27, 2025.
Customer Answer
Date: 06/01/2025
Due to all the delays in processing, we have issued a cancelation and full refund request. Per **** ********* at Printerpix, she has initiated that so hopefully I get my money back. 2 months is a long time to not have product.
Customer Answer
Date: 06/02/2025

Complaint: 23339113

I am rejecting this response because:
Date Sent: 6/1/2025 8:20:56 PM
Due to all the delays in processing, we have issued a cancelation and full refund request. Per **** ********* at Printerpix, she has initiated that so hopefully I get my money back. 2 months is a long time to not have product.

Sincerely,

******* ********
Business Response
Date: 06/09/2025
Hello *******,

Thank you for writing to us at Printerpix.

Already, this order was canceled and refunded to your source account.

This may take 5 - 10 business days to appear back in your account, depending on your financial institution.

Feel free to contact us if you have any questions.

We will be happy to help you.
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couple of picture canvases on May 10. This is for my engagement party on May 17. When ordering, I selected rush order however in the process I paid with digital pay and it automatically altered my address which then erased the rush order. ImmediatelyI realized there was a problem and If I do not receive this by May 16, this order needed to canceled and money returned. I submitted an email on May 10 to the customer service team about my need to change it to rush order and if I cant I need to cancel. I had to wait until Monday to get a response back because there is no customer number. I no longer wanted the product but they insisted on proceeding with processing the order. What the representative said about cancelation begins within 24 hours is not displayed in their refund policy. And even if that was the case, I submitted my order within 24 hours. Also the response from the team was different once I provided proof that I sent a cancellation within the timeframe. . I would like a refund back on the order I did not want.
Business Response
Date: 05/22/2025
Hello ******,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order was shipped from our manufacturing facility to the following mailing address on 5/16/2025:

Delivered On
Tuesday, May 20 at 1:19 P.M.

****** ****
1734 HIGHLANDS VW SE
******
GEORGIA 30082-5212
***

Also, our CSR team offered $154.85 store credit.

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.
Customer Answer
Date: 05/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
We were able to come to a reasonable agreement and I can use the credit for future purchase. Thank you.
Sincerely,

****** ****
Initial Complaint
Date:05/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from this company that cost approximately $20. I paid $47.50 on top of that $20 for expedited shipping claiming the item would be delivered by May 11th. The item shipped and I received a tracking number. That tracking number and the tracking link that I was sent show as invalid.This company has no customer service phone number, no voicemail options on the phone number registered with the BBB, and no online customer support. The only option is to submit a ticket. I have done this twice. As soon as I submit the ticket I receive an email stating that my ticket has been resolved. When I reply to those emails stating that it is not resolved I get an automated email from someone named ***** providing me the tracking link again. (Which as I've previously stated is invalid) i get no reply when I point that out.
Business Response
Date: 05/22/2025
Hello *****,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order was shipped from our manufacturing facility to the following mailing address on 5/9/2025:

Delivered
Delivered, Front Door/Porch
****, FL 32754

May 19, 2025, 11:54 am
***** ****
******************
****
******* 32754-5436
***

***************************************************************************************************************************************

Also, a refund of $26,040 is requested for the delay caused.

This may take 5 - 10 business days to appear back in your account, depending on your financial institution.

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased from PrinterPix on May 1st. I only purchased because it promised to be delivered before Mother's Day. Ive been reaching out to see why not order still havent been processed. It is no way that it will arrive by Saturday to the ***. I want a refund. They dont answer emails or anything.
Business Response
Date: 05/16/2025
Hello ********,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order was shipped from our manufacturing facility to the following mailing address on 5/6/2025:
Your item was delivered at the front door or porch at 12:19 pm on May 12, 2025, in ******, *********

******** PAGE
***********************************
EDISON
********** 08820-1530
********;

Also refunded $11,990 as compensation for the delay caused.

This may take 5 - 10 business days to appear back in your account, depending on your financial institution.

Feel free to contact us if you have any questions.

We will be happy to help you.
Initial Complaint
Date:04/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 custom photo fleece blankets (order #********). The order arrived late as it sat in a Fed Ex location 3 hours from my house for over 12 days. I emailed asking about the item and all I got was "wait for more time to pass and then we can help". When they finally arrived they were both damaged, tears in some places and deep scuffs in others. I have emailed 11 times and sent photos 3 times by email and then again by their AI chat. They either don't respond or ask for me to do the same thing again. They offered to make the blankets again and said "please reply to this email" which I did and I said I did not want them remade and I wanted a refund. They have refused to address the refund and just asked again yesterday for photos but aren't actually responding to my emails. The product quality is horrible and they were so late and their customer service is inconsistent and does not provide a resolution.
Business Response
Date: 04/24/2025
Hello ****,

Thank you for contacting PrinterPix.

We extend to you our sincere apologies for the inconvenience caused.

Before processing the further request, I don't want to lose you as one of our preferred customers. I would ask for a chance to serve you better and process a replacement on this order.

We are happy to process a replacement for this order. Kindly confirm the shipping address again, and we will ensure we get it right this time. The current address on record is

**** ******
PO BOX 295
*******
**** 50211-0295
***

That being said, rest assured that we will get this issue sorted out for you. Once again, I sincerely apologize for any inconvenience caused.

I look forward to hearing from you soon.

Stay Safe! With love and care from Printerpix!
Customer Answer
Date: 04/24/2025

Complaint: 23224793

I am rejecting this response because: I do not want a replacement - I suspect they would turn out the same since there were so many issues on both items. I want a refund of this entire order - I would accept a credit for your site and I would try another product if you are ok with that.

**** ******
Business Response
Date: 05/02/2025
Hi ****,
Thank you for contacting Printerpix.
Please accept our sincerest apologies for the inconvenience you experienced with your recent order.
Weve verified that our Customer Support team has already been in touch with you and offered a store credit of $107.17 for order ********, which can be applied toward your next purchase.
If you need any assistance using the credit or have further questions, please feel free to reach out.
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024, ************************** was advertising guaranteed delivery in time for Christmas if customers ordered by 12/18/24.I placed my order on 12/18/24, and it shipped on 12/21/24.But the order did not arrive until 12/28/24, four days after the shipping date they had guaranteed me, and 3 days after when I had expected to give it as a Christmas gift.I immediately alerted ************************** customer support to the problem, first on 12/24 when it hadn't arrived, and again on 12/28 when it finally did arrive.On 12/24/24 they offered me a 50% refund of my shipping costs, and on 12/27/24 I accepted that offer.On 12/28/24 they confirmed the delay in delivering my order. 12/28/24 also turned out to be the last time they would reply to an email from me (at least until I threatened to report them to the BBB, FTC, and PA AG's office on 4/16/25).I tried reaching out to them via email again on:12/32/14 1/16/25 2/21/25 4/15/25 On 4/16/25 they FINALLY responded to me, but only to say that they cant's issue refunds after 30 days. EVEN THOUGH I APPROVED THEIR REFUND OFFER IN WRITING WAY LESS THAN 30 DAYS after placing my order. And eve though they never mentioned this 30 day deadline until after it had ********** is it okay for them to ignore me for 30 DAYS and then just go "OOPS SORRY NO REFUND AS PROMISED FOR YOU".And to make matters worse, a quick glance at their ****** Maps reviews shows that I am FAR FROM the only customer who has had the ************************** delivery guarantee promise broken for their order.I am now requesting a full refund for my 12/18/24 order from printerpix, in the amount of $39.45, to cover both the full shipping cost ($9.99) and the cost of the present ($29.46) that I was unable to give my sibling on Christmas due to **************************'s failure to deliver their product as promised.Thank you.
Customer Answer
Date: 04/17/2025
Printerpix replied to me via email at 11:13am EST today (after I filed this complaint) and I responded to them 3 minutes later. Below is the text from those two emails:

More ****** ***** <******************************************>
11:16?AM (4 hours ago)
to Printerpix
It has not been resolved, and will not be resolved until, at the very least, I am issued the $4.99 REFUND I was originally promised.

On Thu, Apr 17, 2025 at 11:13?AM Printerpix <**************************************************************> wrote:
Dear ******. *****,

Our Support *** has indicated that your ticket has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely,
PrinterpixSupport Team...
Business Response
Date: 04/24/2025
Hi ******,

Thank you for reaching out again, and I truly appreciate your patience.

First and foremost, I want to sincerely apologize for the delay you experienced and the inconvenience it caused, especially given that your order was intended as a Christmas gift. I completely understand how frustrating it must have been not to receive it on time despite our advertised guarantee.

As we confirmed, your order was placed on 12/18/24 and shipped on 12/21/24. While it was dispatched within our promised timeline, the delivery was unfortunately delayed and did not arrive until 12/28/24. I realize this timing fell well short of your expectationsand our commitmentand for that, Im very sorry.

Our Customer Support team offered a partial refund of $4.99 on 12/24/24 as compensation. However, as we did not receive confirmation of your acceptance within the standard processing timeframe, and since the order is now beyond our 30-day refund policy window, were unfortunately unable to process a refund through our system.

That said, we want to make this right. As a gesture of goodwill, wed like to offer you:

A $4.99 store credit

A free personalized mug, redeemable on your next order

We hope this helps to restore your trust in us. If youd like help applying your store credit or redeeming the free mug, Id be happy to guide you through the process.

Please let us know how youd like to proceed, and again, Im very sorry for the delay and inconvenience caused.
Customer Answer
Date: 05/03/2025

Complaint: 23217064

I am rejecting this response because: I absolutely did accept their refund offer within 30 days (see attachment with the email I sent the on 12/27/24 @ 12:08pm), they just never issued the refund they promised me, ran out their own clock on issuing that refund without ever telling me that clock existed, then claimed there's nothing they can do to rectify violating their own policies.

Sincerely,

****** *****
Customer Answer
Date: 05/05/2025
I literally provided proof that this business LIED TO THE BBB when it claimed that I never responded to their $4.99 refund offer within 30 days. I responded on 12/27 and they just repeatedly ignored me until they ran out their own deadline clock and failed to ever give me the partial refund they offered. I do NOT wish to close this complaint until the closed complaint is updated to read "business failed to adhere to its own states policies, business also failed to provide customer the refund they promised to give said customer, and business subsequently lied to the BBB about the resolution they claim to have successfully delivered." (Unless y'all don't care about businesses demonstrably lying to you at the BBB along with lying to customers too, of course.)
Customer Answer
Date: 05/06/2025
I literally provided proof that this business LIED TO THE BBB when it claimed that I never responded to their $4.99 refund offer within 30 days. I responded on 12/27 and they just repeatedly ignored me until they ran out their own deadline clock and failed to ever give me the partial refund they offered. I do NOT wish to close this complaint until the closed complaint is updated to read "business failed to adhere to its own states policies, business also failed to provide customer the refund they promised to give said customer, and business subsequently lied to the BBB about the resolution they claim to have successfully delivered." (Unless y'all don't care about businesses demonstrably lying to you at the BBB along with lying to customers too, of course.)
Business Response
Date: 05/06/2025
Hello ******,

Thank you for your message.

We understand your frustration and sincerely apologize for any inconvenience caused. Please know that we have thoroughly reviewed your case, including the communication timeline.

As previously mentioned, this transaction dates back to December 2024, and per our policy, we are unable to process monetary refunds beyond 30 days from the date of purchase.

That said, we do want to make things right. As a gesture of goodwill, we are happy to offer you a store credit of $20, which can be used toward any future purchase with us. This is the best resolution we can extend at this time.

We truly value your feedback and hope this offer demonstrates our intention to resolve the matter fairly.
Customer Answer
Date: 05/06/2025

Complaint: 23217064

I am rejecting this response because: I already told them that any store credit was not an acceptable solution because I never want to do business with them again. I told them that before submitting this complaint and it should be some where in the emails I submitted with the complaint.

Sincerely,

****** *****
Initial Complaint
Date:03/22/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a calendar the beginning of March. I spent hours making the calendar as it kept freezing and deleting my pictures, birthdays, and anniversaries. Once I finally got it to save everything and made properly I ordered the calendar. Two weeks later the calendar I received was blank. I told them the issues I had with their site making and ordering and asked if they could make it right. They refused and said their site doesnt make issues and only offered 50% off a future order. I sent them pictures of what I ordered and they still refused.
Business Response
Date: 04/02/2025
Dear *********,

We understand your concern, and we sincerely regret any frustration you experienced while creating your calendar.

After reviewing your order, we have verified that the calendar was printed exactly as per the project submitted by you. Please find attached a screenshot and the *** of your submitted project for reference.

However, as we value you as a customer and want to ensure your satisfaction, we would like to offer you a free replacement calendar. You would only need to cover the shipping charges of $8.99.

Please let us know if youd like to proceed with this, and well be happy to assist you further.

*****************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Customer Answer
Date: 04/16/2025
Printerpix has offered to send a new calendar but has not held to what they said they would do, so the issue has not been resolved. They offered to send a new calendar for just the shipping price but are trying to charge for everything.
Customer Answer
Date: 04/16/2025
Printerpix has offered to send a new calendar but has not held to what they said they would do, so the issue has not been resolved. They offered to send a new calendar for just the shipping price but are trying to charge for everything.

Business Response
Date: 04/22/2025
Dear *********,

We understand your concern, and we sincerely regret any frustration you experienced while creating your calendar.

After reviewing your order, we have verified that the calendar was printed exactly as per the project submitted by you. Please find attached a screenshot and the *** of your submitted project for reference.

However, as we value you as a customer and want to ensure your satisfaction, we would like to offer you a free replacement calendar. You would only need to cover the shipping charges of $8.99.

Please let us know if youd like to proceed with this, and well be happy to assist you further.

*****************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 04/30/2025

Complaint: 23103339

I am rejecting this response because: they have already offered to send out a new calendar but refuse to do it.

Sincerely,

********* ******
Initial Complaint
Date:03/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 prints on 2 seperate orders. They arrived late after I was sent an email saying there was an error in printing. The prints arrived and they were etchings and not prints. I contacted the company the same day they arrived and they said I got what I paid for. Then after I shared pictures of what they were they offered to replace them at 50% cost. Then they offered to replace only one of the prints. This correspondence has gone on for four months now.They shipped something you can't even order on their web site. Im seeking replacement. They can have the bad prints, I just want what I ordered.I attached what I ordered and the picture of what I got. Some shiny metallic etching on some flimsy material.
Customer Answer
Date: 03/19/2025
I have attached the complete transcript of correspondence between myself and the printerpix company regarding the misprint of my pictures including the original email that there was a mistake in my prints.
Business Response
Date: 03/26/2025
Hi ******,

This is the standard quality of metal prints, and as we have verified, the prints were produced exactly as per the projects submitted.

A replacement would result in the same outcome, so instead, we can offer a 50% refund on each order as a goodwill gesture since you are unhappy with the product. Let us know how you'd like to proceed.
Initial Complaint
Date:03/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 70 Photo Christmas cards in November 2024. Numerous excuses, delays, lost order, incorrect tracking numbers etc followed , but late December came and went without the cards. In the end, I did receive the cards, but it was TWO WEEKS after Christmas. I have sent Printer Pix two letters; one, to their offices in ******* followed by another to their main office in the **************. On both occasions, the letters came back as "undeliverable" See the chronology of events in the attached letter.
Business Response
Date: 03/20/2025
Hello ******,

Thank you for reaching out.

We sincerely apologize for the inconvenience you experienced with your order. To assist you further, could you please confirm your order number? This will allow us to verify the details and provide a suitable resolution.

Looking forward to your response.
Customer Answer
Date: 03/25/2025

Complaint: 23030956

I am rejecting this response because they have made no good faith offer to resolve this issue.:

Sincerely,

****** ********
Customer Answer
Date: 03/25/2025
There were two order numbers: 64504951 and 64289651. THis information was requested by Printer PIx.
Business Response
Date: 03/28/2025
Hello *****,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order ******** was shipped from our manufacturing facility to the following mailing address on 12/9/2024:

****** ********
23995 FALCONER DR
MURRIETA
********** 92562-4617
***

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.
Customer Answer
Date: 03/31/2025

Complaint: 23030956

I am rejecting this response because as I have previously stated, the order shipped to me in early December contained only 1 (ONE) Christmas card. I then contacted PrinterPix. They told me to submit a new order, which I did. The cards that I reordered, did not arrive until well AFTER Christmas in early January. I still want a refund from PrinterPix.

Sincerely,

****** ********
Customer Answer
Date: 04/01/2025
I wish to reopen this case. The point everyone seems to be missing is that I paid $11.49 in November of 2024 for 70 Christmas Cards and for that amount, I received 1 (ONE) Christmas card. Who in their right mind would pay $11.49 for a single card? Not me. I told PrinterPix about it and was told to submit another order, which I did on December 13th. I also paid an additional $8.74 PLUS $21.99 for expedited shipping. I was told that delivery of my cards was GUARANTEED before December 23rd. About a week later, I received a tracking number from PrinterPIx. When I put that number on to the **** website, it came back as an invalid tracking number. For the next week, I attempted at least 10 times to call PrinterPix, but only got through twice.
On December 23rd, PrinterPix assigned my issue a Ticket Number: ******. This is also the date my cards were guaranteed to be delivered, but they never showed up. On December 24th PrinterPix assigned me another Ticket Number: 328262. Also on December 24th, PrinterPix sent me an e-mail which stated Shipment 1, Invoice Number: ******** | Parcel Number: CO60T20416, Great newsyour order has been dispatched and is now on its way to you! You can track your parcel using the following details: Tracking Number: ********************, Tracking Link: Track Your Order Here. ONCE AGAIN THIS TRACKING NUMBER WAS NOT VALID.
Ultimately, I received the cards that were guaranteed to be dlivered to me by December 23rd in early January; too late to send them out to friends and family.
Based on these facts along with the inconvenience it has caused me; I am requesting PrinterPix issue me a full refund in the amount of $40.45, the amount I paid for both orders, including the Express shipping which I did not receive.
Sincerely,
****** ********

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