Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bloodwork done on March 21st and April 1st of 2025 at a lab inside the AdventHealth hospital in Celebration (400 Celebration Place, Celebration, FL *****) under order of my PCP. Both times I went for bloodwork, I was asked to provide insurance, which I did. I knew already this AdventHealth (AH) worked with *******, which my insurance, Ambetter, covered, so I expected no issues. Despite this, on two occasions, AH sent me a bill of $668. I called the first time to fix the error and was told the error was fixed. They sent me the bill again, so I spoke with Ambetter, and they told me they wouldn't cover the labwork because the bill's description was listed as "AdventHealth Clinic", which it isn't a clinic, as well as the lab results being produced by LabCorp, which ******** covers and has before whenever I got labwork done at this exact location. Furthermore, I was not told the two times I went to get labwork done whether or not my insurance would cover the service, which is legally required under the No Surprises Act. I have not only spoken to multiple departments of AH over the phone, including those of this specific hospital in Celebration, but I even went to this specific AH personally, both to the financial department as well as spoken to the manager of the lab inside this AH, named ********, only to be constantly redirected or referred to someone else to handle the matter without hesitation or potential resolution. I have yet again been put on a ***** day hold to investigate the issue, like last time when I was told the issue was fixed, and I'm beyond stressed about it at this point. Given AH was responsible for the issue, it should be left to them to fix it. Either they fix the issue for Ambetter to cover costs, or they pay for it themselves, whichever works. Either way, I shouldn't be the one to pay for their negligence. Contact me if docs/info are needed.******* Paiva ***** ************ ************************ ******************************************

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** was given an order for a mammogram, which was performed on November 21, 2024 by AdventHealth. The order was clearly for two procedures, and did NOT include a 3D Mammogram (Digital Breast Tomosynthesis Bilateral). Advent billed for THREE procedures. She was NOT informed of any changes, and we do not even know if she actually received the 3rd procedure. When checking into what a "Digital Breast Tomosynthesis Bilateral" was, it is defined as an x-ray, NOT an ultrasound, and we do know the difference. Twice we requested clarification and removal of the billing for the non-requested procedure. Both times Advent responded by saying the "ultrasound" was requested on the order. Again, we did not dispute the ultrasound, but we do dispute the 3D x-ray. We made that clear to them. We have paid the portion of the bill concerning the requested procedures, and want the remaining $139.99 removed, since they would not even address our concerned when spelled out specifically, and this procedure was not requested by ****** or by her doctor's office.

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* in the *** 3rd floor should not be a nurse please fire her.

  Business Response

  Date: 11/04/2024

  We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our *********************** at Phone: ************ or ************ or email address *******************************************************************************,to provide us with your encounter information so that we can address your concerns. 

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my fiance in for a visit due to her being pregnant and bleeding the first doctor who came into the room was AWEFUL he did no test or anything besides press on her stomach and then says "it's a natural abortion" and leaves the room. Not only was that original "diagnosis" completely wrong but the way it was delivered was the worst possible way you could imagine once he left the room the nurse came in who was amazing and she revealed the information that the doctor refuses to even use computers or look at previous information we had gotten earlier that day from **************************************************. Once the nurse got all the information from the computer she told the doctor that we should do an internal and external ultrasound to figure out the problem. After the ultrasounds are completed the doctor comes in and divulges the information that he doesn't know how to interpret it and says he will call an obgyn and describe it to them. Then he comes back in and says another completely wrong diagnosis of placenta privia and tells us we will need a c section and all this other horrible news that ends up not being true at all I don't remember the name of the doctor but he seemed completely unqualified for this job and treated it more like a soap opera than someones actual life which left us very unpleased and we know that his diagnosis was wrong because we went to the obgyn that we normally go to and she did her own ultrasound after pulling the ultrasound images saying that he was completely wrong.

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been with Advent for a couple of years. Some doctors are great. However I went to the ER and was rushed to a nearby facility where I was told I needed to be rushed to their Celebration hospital for emergency surgery however when I got there I needed to wait nearly a day. The surgery was a success however before being discharged a doctor Edube N****** (whom I’ve never met) walked out in the middle of the conversation to speak with another doctor without warning. As a result I said excuse me and he stormed back into my room threatening me and calling me crazy for saying 'Excuse Me'. His nurses attempted to apologize for him. Mind you I’m still recovering and in my bed. Not a huge fan of the doctor or the location. As a result I was escorted out of the hospital. I think he should watch how he speaks to people because he has a family to care for and some people don't have much to lose. Furthermore, my room had multiple roaches crawling on the guest couches. Lastly, I have not heard back from risk management and I called them the same day of this event. On a positive note, Dr. R**** is awesome and I have no complaints.

• Initial Complaint

  Date:05/24/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has been calling this facility for a week and a half straight trying to get help scheduling an appointment with a radiologist. Every single time that we call we are sent straight to voicemail, and nobody is responding to the voicemails. I spoke to somebody from another department that let me know that we had been “in the queue” for a call back for 8 days. I’m not sure why it takes 8 days just to receive a call back from a scheduler, and it’s getting very frustrating at this point. My grandma has lung cancer and is in desperate need of an appointment with the radiologist, and it is very disheartening that nobody in the office seems to care. Me and my mother have been leaving voicemails for a week basically begging somebody to care that my grandma is sick. I’m not quite sure why this place even keeps their doors open, as it is clear they are not interested in taking patients. To whoever runs this facility - nobody is forcing you to work in this industry. If you do not care about bettering people’s lives, then you should leave the medical industry.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to ER 10/3/2022 around 8pm via ambulance with c/o chest pain & difficulty breathing. I wasn't taken seriously. I wasn't taken back to be evaluated until after 1am on 10/4. I sat in the ER for over 5 hours before anyone looked at me. I was later diagnosed with a PE in my right lung about 8 hours after arrival. I find this absolutely sickening that I could have died sitting there waiting for help, or god forbid I left before being taken back. This kind of thing can't happen. If someone complains of debilitating chest pain & not being able to breathe normally, that should be taken seriously. I sat there and watched people come in AFTER me and leave before I was ever seen. I am quite literally sick to think of what could have happened if I left because I felt like I was "over reacting".
  

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple issues going on with this company. Our son was born back in August of 2021 at the Adventhealth Celebration hospital, we had a two night stay and were able to leave for home with no issues.
  
  Since then we received a collection notice around 8 months later from another company saying Adventhealth Celebration was unable to collect around $1200 in debt for my wifes delivery services. We never received any bills via mail nor did we receive any phone calls to inform us of the unpaid debt. Whats more confusing is we already have some Adventhealth bills we're making payments on, these are able to be viewed on the app the company has available on iPhone but this additional bill for my wifes delivery services never appeared in the app and is still not visible to this day. We contacted the billing department to let them know we never received any information on this debt but they told us there's nothing they can do anymore.
  
  Since then we received another bill for the delivery services for my son totaling around $20,000. We contacted the billing department again and was told that he was not listed on our policy and was not covered by insurance but this is false as we added him to the policy prior to his birth. The department said they would investigate and call us back within a few business days but never did, months have gone by with no response. For the last 2 months we have called the department almost every single day and now nobody will even answer the phone. We stay on-hold for hours with no answer and we utilize the callback feature and once again, no one calls back but we continue to get threatening letters from Adventhealth about our owed debt that no one will talk to us about to resolve.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 17, 2022/10/25) */
  We contacted you at the phone number provided and left a voice message requesting your return call back. We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow in order to consistently meet and exceed our goals. We would appreciate the opportunity to speak with you about your experience. Please contact our Consumer Support Center at Phone: 407-303-0500, Toll Free: 1-800-952-5462 or email address *******************************************

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was inpatient from 6/23-6/30/22 and on 6/27 a hospital financial representative came into my room with a breakdown of charges negotiated with my insurance carrier and what my responsibility was according to my deductible and maximum out of pocket (see attached). I agreed to pay them $2,085.58. The bill was submitted to my carrier who denied the bill due to "insufficient documentation". It is impossible to get through to hospital billing. I filed a complaint directly with the hospital by calling 407-605-3591 over two weeks ago with no results. Someone from physician billing returned my call two days later but they couldn't assist me with the hospital bills but did state that they could see the hospital resubmitted the bill to my carrier with the correct documentation. I called my carrier on 8/23/22 who confirmed it was not resubmitted. In the meantime, I need a PET scan due to suspected cancer and the provider won't do it without prepaying up front because my deductible is showing as not met yet when in fact the amount I paid to the hospital would bring my deductible in arrears! I cannot put another $2,000 out there only to not have account towards anything. So the hospital is preventing me from getting additional treatment I need by keeping my money tied up so it is not being accounted for anywhere. I also don't understand why my carrier denied the claim when I received authorization from the carrier for the hospitalization and since the hospital already had negotiated a rate with my carrier. In addition, they have paid several physician, radiology and testing bills related to the hospital stay. I called hospital billing again at around 9am on 8/23 and selected the call back prompt. Finally at 6:30 pm a rep called me back and again stated the bill was resubmitted to Oscar on 7/25 with supporting medical records. I messaged Oscar right afterwards and received a response on 8/24 stating they did not have the bill. I had to cancel my 8/22 PET scan!