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Business Profile

Auto Warranty Plans

Complete Auto Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Reviews

Customer Review Ratings

2.94/5 stars

Average of 18 Customer Reviews

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Review Details

  • Review fromTroy M

    Date: 07/16/2025

    4 stars
    It was great service. A young lady named NANA she provided great service for me. Thank you
  • Review fromGail T

    Date: 07/14/2025

    5 stars
    I have to admit, ******** is very good. She's the first ****** who's been able to talk me into listening to her about a warranty. She was very thorough and good. I told her I had an advisor at the dealership to go to. She still wanted to continue on and wanted me to look at the agreement when I got it for 30 days. After I thought about it a little while, I called back. I got *****, went through the same thing, but he was really nice too. Just very positive like they had to make a sale. I've been there done that. I still called my bank just in case. When I got my agreement It wasn't what I expected, so I called again. I got Nana on the phone. She took my message and put me on hold for a second and came back. She said she would cancel my plan and refund my money. She was very nice from the start, as all the employees have been. I think these company get a bad rap all the time, when they're trying to help people, but in my case, I didn't need it, as I had other coverage and very very low milage. I kept my booklet, and someday if I ever get to the point where I need it, I might give them a call. I can't change their BBB score, but if more people like me when have something nice to say the world would be a better place. Remember kindness.
  • Review fromBreeanna D

    Date: 07/02/2025

    5 stars
    Having a warranty with Nana being my agent gave me peace of mind and saved me a lot on repairs. If youre considering an extended warranty, I highly recommend complete auto care they truly stand behind their coverage and take care of their customers
  • Review fromSamantha B

    Date: 07/02/2025

    5 stars
    As someone who works in administration, I have the pleasure of interacting with many professionals on a daily basisbut few stand out the way Nana and ****** do. Every time they call in, its clear that their priority is doing whats right for their clients. Their commitment to going above and beyond is consistent, sincere, and truly impressive.Whether they're following up on a claim or clarifying details, Nana and ****** leave no stone unturned. They ask the right questions, ensure nothing is missed, and always make sure everything is thoroughly understood on both ends. Their attention to detail and strong sense of advocacy are what set them ********* can tell they genuinely carenot just about getting the job done, but about doing it well, and doing it ethically. Its refreshing and reassuring to see that kind of dedication in action. Any client working with **** and ****** can rest assured theyre in the hands of professionals who wont stop until the claim is handled the right way.Thank you both for your continued professionalism and integrity. It's always a pleasure working with you!
  • Review fromBertram H

    Date: 02/27/2025

    5 stars
    I got the best representative one could want when your having a problem and was lied to by a representative before I called and got the representative who handled my problem, he did an outstanding job, Thank You!
  • Review fromDanielle M

    Date: 01/31/2025

    1 star
    I have been getting the run around for a whole week just to cancel mu plan. Who do I call Ive been calling the number just getting there busy. HELP

    Complete Auto Care Inc

    Date: 02/03/2025

    We do our best to service all of our customers. Our hours are a regular ***** EST and we have representatives available to speak with at all times.

     

    We will reach out to this customer to resolve the issue. We consider this matter resolved.

  • Review fromDouglas M

    Date: 12/31/2024

    1 star
    I purchased a warranty from a certified ***** dealership. *** never bought a used vehicle and had to finance for one, *** always leased or bought out right. So I would know better to get a power train warranty which *** agreed on. Come to find out transmission problems had to pay 1000 out of pocket then was quoted a warranty after I paid for the repairs. Come find out didnt have a warranty it was just to cover windshield and tire something I can cover on my own. Now Im stuck paying 1000 dollars a month behind on my payment with 11k in repairs mind you this truck is only 5 years old. I want a refund for this fake warranty or repairs done with a power train warranty ***** said I declined the warranty not true

    Complete Auto Care Inc

    Date: 01/02/2025

    We take all customer and potential customer concerns seriously. However, we cannot find a record of this customer in our database.

    If this customer would contact us via the contact information on their contract paperwork, we would be happy to work to resolve this issue.

  • Review fromWyatt A

    Date: 12/26/2024

    5 stars


    Jill was my Customer service representative, very attentive and easy to deal with answer all my questions. And I had a great experience.
  • Review fromMaryJo B

    Date: 12/12/2024

    5 stars
    I have been with this company Since 2022. I signed a 5 year, ****** mile contract. I have been completely satisfied with the service and the coverages on my vehicle. **************** is outstanding. Everything that went wrong with my car has been handled completely, as stated in the contract. I'm nearing the end of the contract, so I contacted the office. I was offered another program, which I am going to take advantage of. I highly recommend Complete Auto care to anyone who is looking for warranty coverage on a vehicle. Before I purchased the contract, I had a ****** dealership check and approve it. I covered my bases, and have not regretted my purchase of the plan.
  • Review fromTerry A

    Date: 12/09/2024

    1 star
    THIS BUSINESS PHONED ME. THE PERSON I TALKED TO WAS FAR FROM POLITE. THE SALESMAN SPOKED WITH AN AUTHORITATVE TONE AND BECAME IRRITATED WHEN ASKED TO EXPLAIN THE INFORMATION SPOKEN OF. AFTER LISTENING TO HIS STATEMENTS, I EXPLAINED BACK TO HAVE PURCHASED WARRANTY THROUGH THE VEHICLE DEALERSHIP. THIS PERSON CONTINUED TO STAND-FIRM WITH MANIPULATION AND WOULD NOT ACCEPT THAT I ALREADY HAD SATISFACTORY COVERAGE, HE KEPT PRESSURING ME TO GIVE IN AND I BECAME EMOTIONALLY UPSET WITH CONFUSION. I TRIED TO GET MY POINT ACROSS THAT I HAVE LIMITED INCOME INCLUDING MY FINANCIAL INABILITY PAY FOR HIS PRODUCT. WITH MUCH DISTRESS, I GAVE IN TO HIS ELEVATED PRESSURING. I HAVE SINCE MADE SEVERAL CONTACTS, TO THIS BUSINESS, FOR CANCELING THIS EXTENDED WARRENTY DUE TO GOOD REASON. I SPEAK TO A REPRESENTATIVE AND AM TOLD TO EXPECT A CALL BACK, IN A FEW DAYS, TO RESOLVE THE ISSUE. CURRENTLY, THIS ISSUE REMAINS UNRESOLVED.

    Complete Auto Care Inc

    Date: 12/10/2024

    Admin ***** takes all customer concerns seriously. As such, we have a customer service department dedicated to helping our customers. We have documented proof that we have reached out to this customer on the following dates: 9/9/24, 9/10/24, 9/11/24, 9/12/24, 9/13/24, 9/16/24, 9/17/24, 9/18/24, 9/19/24, 9/20/24, 9/23/24, 9/25/24, 9/26/24, 9/27/24. The customer either hung up on our representatives or did not reply. We also emailed the customer each of these days in an attempt to contact them.


    We will now attempt to reach the customer once again to attempt to resolve the issue.


     

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