Business ProfileforABC Vacuum & Sewing Center, Inc.

Owner is rude and condescending. Unwilling to accept any responsibility for a recent vacuum cleaner cord repair that failed. Refused to fix the issue unless customer admitted the problem was hers. Pretty much feels that equipment not purchased at his store is inferior. He's got a major attitude problem dealing with customers. I would not recommend this business to anyone. Not worthy of one star.

Having worked for The ****** ** for almost 8 years, managing their **************** Centers in Northeast ******* and being a ****** Warranty Center for almost 20 years myself when a customer pulls hard enough on a ********************** cord to pull the wires loose from the body of the vacuum most major manufactures consider this misuse and not an item covered under any warranty guidelines, as we also do.The vacuum was originally brought in for repair due to the customers husband had misused the vacuum and pulled the vacuum cord loose. Again, what the **mpany who built the vacuum considers Misuse. She was charged an agreed upon price to do the repair. Work was completed. Around three months later she came back in with the vacuum and the cord had been pulled loose again. She admitted that she had done it herself but acted as though it was our fault that she misused the vacuum and pulled the cord loose again and wanted us to repair it at no charge, not learning from the first experience that vacuum cords are not meant to be pulled on.Obviously if she had not misused the vacuum and pulled on the cord similar to how her husband did there would have been no reason it would have come loose again. They dont come loose on their own.Our policy is if you break it twice you pay to have it repaired twice.