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Business Profile

Moving and Storage Companies

Cosmos Transport, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.24

Average of 25 Customer Reviews

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Review Details

  • K. B.

    Date: 06/10/2025

    These guy's are crooks. They gave me a binding quote of $4000. about for 1000 cubic ft. I even allowed for more. But after very loosely packing their truck it came to 1900 cubic ft and $10,000.00 After they had my furniture on the truck. When they delivered it on a different truck, it was 1200 cubic ft. I was missing a few things that they still after a couple of months have not compensated me for. But after me taking pictures and trying to file a complaint. They will not return my calls. I have reported them to DOT and AG of Florida, Kentucky and DC. Do Not Use these Crooks.

    Cosmos Transport, LLC

    Date: 06/11/2025

    We addressed the discrepancy with this customer whom did not understand the stacking and the cubic feet. This customer has not presented any information about missing or damaged items - I will forward the customer a follow up email on how to proceed with the claims process. I am sorry she feels we are crooks - we offer the best customer service throughout the duration of pickup /delivery and after.We will follow up with the customer with claims information and wish her the best at her new delivery location. Cosmos Transport

    K. B.

    Date: 06/16/2025

    Again, **** knew that we were missing items. I told her that I knew right away my $500.00 metal detector was not here. As well as other things. And cubic feet is cubic ft. You can't take 1900 cubic ft and make it 1200, unless the 1900 ft was very loosely packed. The moving company who actually delivered our items explained how they did it and advised me to take pictures. which I did. I would also like to let you know that I still have not gotten a follow up email from them. All I can say is I wish I never used them and do not recommend anybody else to trust them.

    Cosmos Transport, LLC

    Date: 06/18/2025

    Again ,We will follow up with the customer with claims information and wish her the best at her new delivery location. Cosmos Transport ! I am not sure who **** *** be , maybe the customer has us confused with her booking agent.

  • Christopher K

    Date: 06/10/2025

    Not only were they punctual, but they also displayed great professionalism. Both gentlemen were personable and took great care with moving my belongings as if they were their own. I was impressed by their hard work and efficiency.i would recommend Cosmos Transport to anyone in the ********* area.

    Cosmos Transport, LLC

    Date: 06/11/2025

    Thank you for your positive feedback on your services Cosmos Transport

  • Albert H

    Date: 06/09/2025

    They tried a few ways of getting the large billiards table to the basement until they were successful. Highly recommend this team at Cosmos Transport to anyone!

    Cosmos Transport, LLC

    Date: 06/10/2025

    Thanks for the positive feedback ! Its always great to hear. Wish you the best!Cosmos Transport

  • Ryan G

    Date: 06/09/2025

    I have no complaints about any of the crew--they were all super. This was a huge 2 week job. They worked 9am-6pm with a lunch break--and each day showed up right on time with a great attitude. I will definitely be using them if I ever need movers personally. 10/10 and 100 Stars! Thanks for the great job.

    Cosmos Transport, LLC

    Date: 06/10/2025

    Thank you for the great response to our services!!We wish you the best!Thanking you in advance!Cosmos Transport

  • Bailey C

    Date: 06/04/2025

    The crews have each been great. But they really went above and beyond for us this last time when a family emergency led to us changing the entire move plan the night before the scheduled move. ***** took my call after hours and found a way to adjust the plans so that is all worked out great.

    Cosmos Transport, LLC

    Date: 06/05/2025

    Greatly appreciated for the positive feedback. Good luck with your new relocation Cosmos Transport

  • Conor P

    Date: 06/04/2025

    Thank you Cosmos Transport for the great service on such short notice. You guys were great and accommodating to all my needs. Your working crew is the best. Very friendly, hard-working and definitely took care of all my things.Thanks Again!!!

    Cosmos Transport, LLC

    Date: 06/05/2025

    Thank you for letting us service your move. We are so happy you are delighted with the services. Cosmos Transport

  • Axel H

    Date: 06/03/2025

    The whole crew were polite, efficient and attentive to packing everything. This was a small challenge as I have two moves to do and the one they did was for everything going to ******* and leaving things that will be for another crew to pack and put in storage. So they checked and ensured they got what I needed to be sent overseas.

    Cosmos Transport, LLC

    Date: 06/04/2025

    Thank you for taking the time to let us know how your services were. Always great to get positive feedback . Good luck with your relocation. Cosmos Transport LLC

  • Darrell B

    Date: 06/03/2025

    They were polite, personable, efficient and thoughtful with our property. They stacked the truck like Tetris, and got us moved without any trouble. Worth every *****.

    Cosmos Transport, LLC

    Date: 06/04/2025

    Thanks you for your response to our services!! Greatly ************************************

  • Carrie B

    Date: 10/01/2024

    Worst Moving Experience Ever!
    I recently had a horrendous experience with Cosmos Transport and Operations Cosmos Van Lines. The move took much longer than expected, and the lack of professionalism was shocking. I only received about 75% of my items in decent condition, while several were damaged and others went missing entirely. The movers, Tiffany (with blonde braids) and her partner, were a complete disaster. They not only damaged the property where I live, but also yelled and screamed at me throughout the entire ordeal.
    What’s worse, I was forced to pay over $1,000 more than what I was originally quoted before they would even move my belongings. It felt like extortion, and the whole experience was incredibly stressful. Despite paying extra, I had to deal with broken furniture, missing items, and movers who seemed more interested in causing chaos than getting the job done.
    I had done my research on moving companies and had great experiences in the past, but this was by far the worst. Cosmos Van Lines has no sense of professionalism, no respect for their clients, and a total disregard for their property. Avoid this company at all costs! It's not worth the risk, the extra costs, or the massive headache they’ll bring to your move.

  • Bari G

    Date: 09/03/2024

    Cosmos Transport LLC picked up furniture items on May 12, 2024. Driver told me that it would take 10-14 business days to receive the shipment. That did not happen. After 11 frustrating phone calls and emails to Cosmos, shipment was received on June 29, 2024, some 35 business days later. Several items were missing. I was told incorrect and conflicting information every time I called Cosmos. Yes, I did receive compensation for the late delivery, but that does not excuse very poor customer service. I received $12.00 for the missing items which was an insult. The items were family heirlooms worth much more.

    Cosmos Transport, LLC

    Date: 09/05/2024

    Because the customer did not purchase Full value protection prior to her move. We offered her $75.00 for missing ottoman /lampshade. She did not accept the offer and went to the third party claims company who evaluated her claim and offered her $12.00. We try an provide the most update correct information to the customer. I guess when the customer does hear what they want to hear - they consider that poor customer service.

Cosmos Transport, LLC is BBB Accredited.

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