Business ProfileforGreystone Kitchens

We contracted with Greystone to remodel a small 9' x 15' kitchen at a cost of $30,822. The project began 07/09/23. The contract was signed in August 2023 and completed on 1/19/24.We requested to have the paint and flooring remain the same, this request was made to Greystone in writing prior to our signing the contract; so new paint and flooring were not quoted for the job. The paint on our walls was damaged during the project.Painting Concerns Greystone contracted to have a painter come in to touch-up paint on the ceiling. The contractor did not mask the area, and the white ceiling paint was left all over the walls. Greystone refused to correct the damage done to the paint on the walls.One of the features included in the contract was an under-counter appliance shelf with the installation of a new under-counter outlet. The contractors installed the new counter tops before installing the new outlet. Consequently, the contractors (without authorization) drilled a hole through our dining room wall to access under the counter to install the outlet. The drywall was repaired, but Greystone refused to complete the job by touching up the paint.The paint issues were never resolved. It cost us $350.00 for an independent contractor to come in and correct the work.Sink / Garbage Disposal Additionally, we requested to have the existing garbage disposal reinstalled with a new single basin sink selected for the project. After the new sink and cabinets were installed Greystone told us that it would cost an additional $1,500.00 to replace the plumbing due to the sink change. This cost should have been disclosed during the design and contract phase of the project.Follow Up Greystone advised that at the end of the project, they would be following up to take videos and solicit for feedback. However, we have not heard from Greystone after the final invoice. None of the follow up videos or in-person reviews promised have been scheduled/engaged.