Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wow! Be careful be very, very careful. I bought a rebuilt 3.7 I5 hummer engine, rebuild was expedited because it was my only means of transportation. Was told that motor would come with new water pump, new cam sensor and oil pump. Engine appeared to have been painted on pallet. .motor shop upon installation had to add cam sensor, yet motor was to have been run before shipping. Upon start up engine made loud sqeeling noise. One of the timing chain bolts was stripped and siliconed in. Rubbing on harmonic balancer. After it was fixed noticeable cam sensor code. After two cam sensors and diagnostic ran, Cam appeared to have a bad pickup. Engine was leaking oil, and water pump started leaking ,finding cross threaded bolts. It was repaired It was the towed to a shop in ******* whom originally rebuilt the motor. Then I was accused of overheating the motor thus wanting to avoid my warranty. Said if I didn't do it the installer did. Only 400 Miles on this motor. I called **** he cursed at me said I overheated it Pictures were of heat tabs on someone's elses motor. As I state motor was running and driving fine. Had heat tabs being melted motor should have been siezed. They agreed to rebuild my original motor. Upon arrival after several months mechanics pointed out that the head was right on this motor. I was sold a motor with dual camshaft pickups thus the cam sensor code. Now there was no need in rebuilding that one. I drove 173 mikes on my second new motor before having it towed home once more. Weeks later mechanics came out and said I have bad cams and will repair once more. That was 6 weeks ago. It's been 6 months and I still can't drive my truck. Understanding there fixing it, I'm without wheels. My biggest heart ache is being accused of overheating a motor which was babied but had so many issues and being the wrong one up front. I do hope I can come to a place and say great job. But I'm 6 months in and no ********** of experience: December 1, 2025 to now May 14 2025

  

  Business Response

  Date: 05/29/2025

  Dear Ma'am, Sr,

  this customer was fully refunded of ******* on **/29/25

  we apologize for any inconvenience we have caused you.

  please do let me know if you have any questions about it.

  Thank you

  ***** *. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a rebuilt engine with mechanical problems. It's been 1 month since I brought the problem to their attention. They keep telling me the same story about sending someone out to fix it. The story is that there are 2 stops in front of me and then I'm next, but this has been weeks now, and I don't believe them. They also said that they are sending an inspector out to look at the engine with Southwest Inspectors. I called Southwest Inspectors, and there is no record of my car (VIN) on file for an inspector to come out.

  

  Business Response

  Date: 04/30/2025

  Dear Ma'am, Sir,

  we apologize for any inconvenience we have cuased our customer.

  we are talking to him. we refered him a mechanic and we are waiting to see what is wrong with the engine and what would take to fix it.

  hopefully it resolves soon and the customer has his car back on the road again.

  Thank you So much

  ***** *.

  Customer Answer

  Date: 05/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212726

  I am rejecting this response because: I have not received any tracking number or any confirmation about the part that is going to be sent out to the local mechanic. There have been 2 unanswered emails regarding this and my car has been sitting at the mechanics shop for over a week now waiting on a part that is readily available locally. I am not sure why they have to send out a part when it is available here today and is less than $100. This is very inconvenient to me.

  Regards,

  ***** *******

  

  Business Response

  Date: 05/15/2025

  I'm not rejecting this customer.

  we are remanufactureing another engine and will be shipping out of our place on Monday the May, 19th.

  we apologize for any inconvenience we have caused our customer ***** and his daughter.

  Thank you for your patience.

  ***** *.

  Customer Answer

  Date: 05/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212726

  After 3 unanswered voice mails and and an email on May 19th, I finally got a response at 5:00 PM (end of the day) via email telling me that they are still waiting for some parts to be delivered and then they can shop the new engine out. They did not give a time or date. The same thing they have been doing from the beginning. I have been without my car since February and its now been over a month since I have complained to the BBB. Still waiting for my car to be working.

  Regards,

  ***** *******

  

  Business Response

  Date: 06/10/2025

  Dear *****,

  Unfortunately we have been defrauded by BFT Engines and we have massively refunded our customers but some refunds hve been rejected with our merchant. 

  we still do not know the reason but it's out of our account. please call your credit card and dispute the charge and show them my emails and text messages asking you to dispute the charge..

  please do let me know if there is an issue.

  I apologize for all the inconvenience we hve caused you.

  ***** *****

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Land Rover engine from this company on 4/18/22 for 10,500 we were told four to six weeks for delivery it took 6 months upon putting in we drove a little over 4000 mile and car started having coolant issues took back to garage and was told mote had not been rebuild we were scammed when we asked the owner of sharper about warranty he starting saying it’s mechanic error and became belligerent and cursing and hung up the. Told my wife he doesn’t do work they sub out for a fee and the mechanic must be on drugs this is No good we are out over 20k and have a motor apart they won’t do anything I have contacted attorney general in ******* they are about to proceed against this company and have hired and attorney this week they must pay for repairs as I don’t trust them or there notes amd will rebuild this here as we need this car this guy must be stopped

  

  Business Response

  Date: 03/16/2023

  Dear Customer,

  I apologize for any inconvenience we have caused you.

  we market for 2 years for ***** **** ***** and they ran customers cards and sent out invoices and engines but unfortunately we companied apart from them but customers come back to us for warranty and we have been taking care of them out of our own pocket.

  we sent out an email this morning stating the requirements for starting the warranty claim for you.
  we absolutely have no problem with honoring warranty as we have done for 20 years but all everyone needs, is to be calm and not start the phone conversations with threatening and not making the life harder for each other.
  I am personally waiting for reply from you so I can pick the engine up and take care of it.

  Thank you

  ***** *****

   

   

  Customer Answer

  Date: 03/23/2023

  Sold a scam motor had already put complaint in company has done nothing for me I have pics too and mechanic certs

  Customer Answer

  Date: 03/27/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  hers is meachnic review I want 4K or there insurance please get it ty this isn’t right

  Sent from my iPhone

  
  Begin forwarded message:

  ***** ***** ******* ********************
  ***** ***** *** **** ** ******* ** ***
  *** **** ****** ******************************
  *** ******************************
  Subject: Re: Warranty for your Land Rover Engine Invoice For ******* ******* 2014 Land Rover

  Balls in your court **** let me know what you will do need some money asap 

  Sent from my iPhone

  
  
  

  ** *** *** ***** ** **** *** **** ****** ****************************** ******

  Hi ****, attached are the receipts for the motor replacement and oil change done within 500 miles as per recommended after the motor was replaced. Also what else had been changed after it kept building pressure in the cooling system. After opening the motor found missing head bolt on the left side cylinder head. Opened further found the head gasket has pockets and cylinder head to be not resurfaced before installation, broken timing guide rails and missing bolt on the bottom of the crank bearing. Need to be completely rebuilt with new timing chains, tensinors, guide rails, cylinder head resurfaced and block resurfaced, piston rings and both bearings and missing bolts. attached is all the receipts as per requested. Thank you 

   

  
  

  Regards,

  
  

  ***** *******

  
  

  
  

  
  

  
  
  

  Customer Answer

  Date: 03/27/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  We sent what they asked for still nothing this is horrible mechanic said this was scam can you get there insurance I need to be made whole

  hers is meachnic review I want 4K or there insurance please get it ty this isn’t right

  Sent from my iPhone

  
  Begin forwarded message:

  ***** ***** ******* ********************
  ***** ***** *** **** ** ******* ** ***
  *** **** ****** ******************************
  *** ******************************
  Subject: Re: Warranty for your Land Rover Engine Invoice For ******* ******* 2014 Land Rover

  Balls in your court **** let me know what you will do need some money asap 

  Sent from my iPhone

  
  
  

  ** *** *** ***** ** **** *** **** ****** ****************************** ******

  Hi ****, attached are the receipts for the motor replacement and oil change done within 500 miles as per recommended after the motor was replaced. Also what else had been changed after it kept building pressure in the cooling system. After opening the motor found missing head bolt on the left side cylinder head. Opened further found the head gasket has pockets and cylinder head to be not resurfaced before installation, broken timing guide rails and missing bolt on the bottom of the crank bearing. Need to be completely rebuilt with new timing chains, tensinors, guide rails, cylinder head resurfaced and block resurfaced, piston rings and both bearings and missing bolts. attached is all the receipts as per requested. Thank you 

   

  
  

  Regards,

  
  

  ***** *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 04/05/2023

  Dear Ma'am, Sir,

  On 04/18/2022 ******* ******* called our company to purchase a 2014 Land Rover Range Rover 5.0-liter engine.
  She received the engine and drove it.
  Opened up the engine.
  It was missing a bolt inside the engine. In this case the engine couldn’t have run even 100 miles and would have been destroyed right away but the customer said she drove it about 4000 miles,
  On our policy page we are very clear that opening up the engine without our authorization, voids the warranty.
  The customer told us over the phone that the head was warped and that means it was overheated and our policy does not warranty any overheating and it’s written very clearly that any sign of overheating will void the warranty.
  The customer failed to provide the break-in oil change which is 500 after installation and then 1000 miles. Those 2 oil changes are the most important for a brand-new remanufacturer. If the break-in oil change is not done inside the engine metal shaving will be created and gets in to the oil pump and blows up the engine.
  In any case of above, the customer either overheated the engine which voids the warranty and opening up our engine that is still under warranty without our authorization will void the warranty and this is typical for any remanufactured unit sold by any remanufacturer. one can not even open up a used engine without authorization from the vendor. because after opening it up we won't know what a mechanic would do to the engine.

  in this case unfortunately the warranty for our customer ******* ******* has been voided.

  please feel free to ask if you have any questions or concerns about it.

  Thank you

  ***** *****

  ************ Ext: *

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought on engine from them in July of 2021. I also bought a 3 year warranty on parts and labor. The timing chain broke on the motor last week. The car is currently at a local Kia dealership being repaired. Sharper Edge is saying the remanufacturer is responsible for repairs and the remanufacturer is saying it is up to Sharper Edge Engines. No one is wanting to honor the warranty. I have uploaded the invoice where I purchased the engine as well as documents showing maintenance of the engine.

  

  Business Response

  Date: 01/12/2023

                                 
  
  Date: October 24, 2022
  
  ******* **** ******* ***
  
  ****** ***** Warranty Claim
  
  Dear valued customer ****** *******
  
  As you sent me the invoice yesterday via text message
  and I received it, if you read the form carefully, you'll see this under the
  page:
  
  (By agreeing to this purchase, you agree to the terms
  and conditions as stated in our Policies section on our website) and the name
  of our website, which is the name of our company, is written very clearly on
  top of the page. plus, the mechanics all know everything about the engine
  installation as it's their job no matter it’s a used engine or a remanufactured
  Engine.
  
  Here is the
  summery of oil change is provided by the customer:
  
  1-we still have not
  yet received the required oil change at 1500.00 miles right after installation.
  (We require all customers to change the oil at 1500.00
  miles right after the installation. because this was a remanufactured engine
  with new bearings that mean the new bearings are flacking off metal and this
  requires a break-in oil change. The reason being if that is not done it will
  ruin the engine because the oil will be full of metal flakes. That instruction
  came with the engine, and we have it on our website. All mechanics should know
  this very well. he should have made you aware of that.)
  
  2-From
  06/12/2021 to 11/06/2021, mileage difference is: 4000 (not bad)
  
  3- From 11/06/2021 to 04/23/2022,
  Mileage is: 5,611 (Harmful to the engine) this receipt is handwritten, and we
  do not accept handwritten receipts as we clearly note that on our website.
  4- From 04/23/2022 to
  05/24/2022 mileage difference is: 4,512 (not bad)
  
  5- From 05/24/2022 to
  12/07/2022 Mileage difference is: 8,993 miles (Harmful to the engine)
  
  6- From 12/07/2022 to
  12/27/2022, Mileage difference is: 2,605 Miles (Excellent)
  
  Unless the customer provides this engine has been
  maintained based on our policy, the warranty is voided.
  Note: If the customer
  provides non-handwritten receipts showing the engine has been maintained based
  on the policy on this website: *************************** this claim will be reopened.
  
  Thank you
  
  President at ******* **** ******* ***

  Customer Answer

  Date: 01/12/2023

  
  

  Sharper Edge Engines provided no maintenance  or warranty information at the time I purchased the engine. The engine was supposed to be the exact same engine as was originally in the Kia Soul. If they required different maintenance than Kia they should have provided that information to me. Please see the attached. I actually changed the Oil much more frequently than Kia.com says is required.

  Also at no time did they tell me I could not change the oil myself or that I was required to have the oil changed at a service station with a computer and tied to a national database.

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  
  
  

  Regards,

  
  

  ****** ******

  
  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 01/27/2023

  
  As you sent me the invoice via text message and I received it, if you read the form
  

  carefully, you'll see this under the page:

  
  (By agreeing to this purchase, you agree to the terms and conditions as stated in our Policies
  section on our website) and the name of our website, which is the name of our company, is
  written very clearly on top of the page. plus, the mechanics all know everything about the
  engine installation as it's their job no matter it’s a used engine or a remanufactured Engine.

  
  Here is the summery of oil change is provided by the customer:

  
  1-we still have not yet received the required oil change at 1500.00 miles right after
  installation.

  
  (We require all customers to change the oil at 1500.00 miles right after the installation.

  
  because this was a remanufactured engine with new bearings that mean the new bearings are
  flacking off metal and this requires a break-in oil change. The reason being if that is not
  done it will ruin the engine because the oil will be full of metal flakes. That instruction came
  with the engine, and we have it on our website. All mechanics should know this very well.

  
  he should have made you aware of that.)
  2-From 06/12/2021 to 11/06/2021, mileage difference is: 4000 (not bad)
  3- From 11/06/2021 to 04/23/2022, Mileage is: 5,611 (Harmful to the engine) this receipt is
  handwritten, and we do not accept handwritten receipts as we clearly note that on our
  website.
  4- From 04/23/2022 to 05/24/2022 mileage difference is: 4,512 (not bad)
  5- From 05/24/2022 to 12/07/2022 Mileage difference is: 8,993 miles (Harmful to the
  engine)
  6- From 12/07/2022 to 12/27/2022, Mileage difference is: 2,605 Miles (Excellent)
  Unless the customer provides this engine has been maintained based on our policy, the
  warranty is voided.
  Note: If the customer provides non-handwritten receipts showing the engine has been
  maintained based on the policy on this website: *************************** *his claim
  will be reopened.
  Thank you
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a remanufactured engine via the internet and phone calls from Sharper Edge Engines Nov. 15, 2021 and after missing promised dates got the engine in Jan. 2022 and when installed it was found to have improper block welds and leaked oil. They promised to make it right and pay my mechanics to weld properly with TIG welds and reinstall. This was done only after second install to find more smaller cracks in block from pressure and leaks too much to be proper so engine was declared bad and they would pay and ship a second. This took months and upon getting second engine and installing it was NOT for 2016 F-Type Supercharged R AWD with V-8. It was not AWD and would require more work, changes and re-install and my mechanics wanted proof right engine as block numbers did not jive. Lots of promises and more expense by my mechanics but in the end they have NOT CALLED they ghosted me and I'm now out the cost of an engine. They got my engine back and remanufactured and made money on it. I have one worthless engine and another that doesn't go to my vehicle and their promised to pay my mechanics had failed to tune of about 15k so I'm out original 12,500 plus mechanic work due to install/reinstall for a total of 29,900 with a demand lawyer sent and no response. Next filing lawsuit for Fraud as they had another company Elite fill the order then make all the promised when I purchased based on talking with Sharper and never was told it was ELITE filling order and they have many 1 star fraud claims which I'm finding are true. I believe both worked to gether to get here.
  I have pictures and considerably more details and emails promising resolution all from earlier. No resolution.

  

  Business Response

  Date: 12/16/2022

  Dear Customer,

  ***** **** ***** didn't honor the warranty for you and us and many other customers.

  we are filing lawsuit against them and possibly t will be a class action lawsuit.

  what happened to you was not any of our fault.

  I was following up with all the customers and all the problems as we clearly were a marketing arm for Elite. we didn't run customers' cards not sent the engine and nor gave warranty.

  they were doing a great job for 2 years. they were sending great engines and suddenly went down to hell.

  we all trusted that business and to this day we have no idea what happened.

  no matter what we are gathering all the evidences against them .

  We have tens of customers that have been robbed by ***** **** *****. we already reported them to the CA attorney General and the next step is to file the lawsuit.

  in this between what can I do to help you out? please do let me know.

  Thank you

  ***** *****

  

  Business Response

  Date: 02/15/2023

  Dear Customer,

  I apologize for delay in sending the refund out.

  because we originally didn't charge the customer it took a while to get approval to send the check out.

  we sent it out 2 days ago and you will be receiving it 4 to 7 business days.

  I apologize for any inconvenience we have caused you.

  please feel free to call me if you have any questions about it.

  Thank you

  ***** *****

  ************** **** *

  Customer Answer

  Date: 02/20/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  It's not enough time to accept as they are again claiming the check was sent.   According to the timeline with the President's Holiday 7 business days puts the receipt of check out to Feb. 23rd and it's now the 20th and no sign of check.   I'm rejecting until I see the check and looking for this to stay open until I do.

  On receipt I will certainly be updating.

  Thank you for all your hlep at BBB,
  

  
  

  **** ********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING: DO NOT ORDER FROM THIS ‘COMPANY’. THEY ARE A FRAUD!
  
  FRAUD!!!! Get away!!! Ordered an engine for 2004 Land Rover on July 1, 2022. They said it will take 4-6 weeks. Still waiting for it (Oct.23rd, 2022). I called them back and ****, the owner, said call your credit card for your funds back cause you’ve been defraud. This is a system of credit card fraud.
  
  So what they did to me in the beginning is to assure me that my credit will protect me if anything goes wrong. I checked with them every 3 weeks or so, and *****, who I spoke to once or twice at the most, was very nice until she never call me back. just did not return my calls at all. Then when I spoke to ***** ******** recently, the guy who took my order in the first place, said this is a fraud since ****, the one who works on the engines is a con artist, and that there is an internal battle between him and the ‘company’. I will now escalate this until these guys are prosecuted....will look to take legal action.
  
  WARNING; DO NOT ORDER FROM THESE GUYS. They are a credit card scam!

  

  Business Response

  Date: 10/24/2022

  Dear ****,

  we really apologize for all the inconvenience we have caused you.

  we are making sure this mistake never ever happen again as we have been serving our customers honorably for 13 years.

  we deeply sorry nd sad for what has happened to many of our customers and unfortunately we have been refunding many of them out of our own pocket.

  hope you forgive us

  Regards 

  ***** *****

   

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** *********

  
  

  
  

  
  

   

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was December 21, 2021. The engine has a one-year warranty replacement. The motor has went out of the vehicle three months ago. I have been fighting with the warranty group for the last three months. They stated they were going to replace the engine would be sent within 4 to 6 days. One week later, they entered so I had not received, and upon reaching out to them was told that the engine was not going to be received because the warranty was voided, because the core was never received back. I contacted ************ Hyundai that they stated that the core was picked up and was given the name of a contact person that I gave to the reman group which is the warranty company. I never heard back so within a couple of days or reaching out again, was told that the warranty was voided, not because of the core, but because of issues that they had with the sharper edge engines Company not following their protocol. They stated I would need to reach out to sharperengines and no one has returned my call I have called I’ve left several messages with no return call I have no other vehicle and the warranty should not be avoided for any reason they should have stood by their warranty and replaced the engine.

  

  Business Response

  Date: 10/10/2022

  Dear *****,

  please provide me all the details on returning that core so I can restart your warranty with reman group. I left you a message asking the same thing. as soon as you send me the information, I can proof to them the core return and they have to provide another engine.

  sorry for this miscommunications with the warranty company with you but the warranty companies love to voice the warranties so we have to provide them what they are asking you. 

  ***** *****

  ************** **** *

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine from them on 3-21-22. Received engine 5-25. Engine was installed and returned to me 7-2. With in a week I noticed it had developed an oil leak. Took vehicle back to mechanic on 7-25 to see where it was coming from. He stated it was coming from under Cylinder Head. Got vehicle back on the 28th and sent email stating what I had found and inquired what could be done. On 7-29 I got a call from Kar King Auto, their engine builder in California. He proceeded to tell me that there was no way his engine could be leaking and that me and my mechanic where wrong. Stated several times that I better hope it wasn't the head leaking because it was going to cost me money if it was. He stated we needed to provide pics of leak as well as pics of heat tabs. Took vehicle back to mechanic once again explaining what they needed from him. He got the pics and i sent them 8-5 to ***** ********. 8-17 I sent an email inquiring what they had decided. 8-18 I got a reply from ***** apologizing for the delay and would ask husband and their mechanic what they wanted to do. Stated they would call me back that day. 8-22 I never heard back so I sent email asking what they had decided. 8-22 ***** replied and stated that engine would need to come out and to let her know when it was. I send response asking about them sending replacement first, then me sending them the bad engine. 8-23 They stated they no longer done that and would need bad engine first. 8-23 I respond asking what is time frame and who is responsible for repair cost. 8-24 I send another email asking what time frame is. I have received no other email from them since their last email on the 23rd. I have called and left voice mails on 8-29, 8-30, 9-1 twice & 9-7. I can not have the engine pulled not knowing the time frame for replacement. The vehicle will be setting in a bay taking up space until new one comes in. Not being able to talk to anyone, I have little faith that engine would be picked up if it was pulled.

  

  Business Response

  Date: 09/16/2022

  Dear Ma'am, Sir,

  
  the customer insisted on having the replacement engine as he still has our original engine and that's not the policy of any company.

  I talked to the customer yesterday and he asked if we can fix the engine as it's in the car and I asked him if the engine is not over heated we can pay to fix it at the standard rate and if it's not fixable in the car we can pick it up and return it and inspect it and then send him  a replacement engine.

  Thank you

  Customer Answer

  Date: 09/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, this is not how the conversation went. I never insisted on them to send engine first. I asked if they could and they said it was not their policy. I agreed to that. This part of the complaint was resolved over a month ago. What I wanted to know and what got this whole complaint started is what is the turn around time once they pick up engine. How long will it take me to get engine back. When this question was asked over a month ago, this company went dark. The first I heard from them since I asked this question was yesterday. They stated it would be a 2 week turnaround. As the company stated, I asked if we could just have the engine repaired in the car if possible to avoid having to ship it to them and incur even more cost having to pull it out then reinstall. They agreed. I am waiting to hear back from my mechanic for an estimate to send to them. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a rebuilt engine foe 9500.00 from Sharper Edge Engines. I paid 1800 to have it installed to find the engine is no good and the have been giving me the run around for the last 12 month. I told the truck to the dealership that cost me 1200 dollar for a diagnostic test to fine that the engine no good . I called them 4 time a month and there not trying to fix the issue.

  

  Business Response

  Date: 08/29/2022

  Dear *********,

  I am so sorry for all this trouble you went through.

  unfortunately the first installation has been extremely wrong but we have been talking to ********.

  we are helping him out and hopefully the problem will be solved soon.

  Thank you

  ***** *****

  ************** **** *

  Customer Answer

  Date: 09/08/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  This is why I'm not happy my truck has been sitting in front of diamond motors since springtime is fall time now.
  The shop will not look at the truck.
  I don't understand what it takes that long for them to look at the truck and fix the issue.

  
  
  

  Regards,

  
  

  ******** *****

  
  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 10/05/2022

  ********, ******** *****,

   

  I apologize for this long delay as I was fighting the warranty company to replace the engine for ******** *****.

   

  they finally agreed to replace the engine but it will take up to 3 weeks.

   

  I really apologize to our Dear Customer ******** ***** for this long inconvenience.

   

  Thank you

  ***** *****

  Customer Answer

  Date: 10/06/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  I'm sorry but I was told the same thing for 2 year. I asking that this case stay open on till my new engine is shipped and the work paid for.
  I have lost a lot of money and this company has to keep there word and make sure what they say happens thank you for your understanding.
  

  Regards,
  

  
  

  ******** *****

  
  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 10/06/2022

  Dear ********,

  I have no problem with the case stays open so your engine is all fixed and running again.

  I really apologize for the inconvenience situation we have caused you.

   

  Thank you

  ***** *****