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Business Profile

Collections Agencies

Enhanced Recovery Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 601 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ** ******. I do not have a contract with this collection agency , they did not provide me with the original contract that's requested.

  • Initial Complaint

    Date:10/15/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ENHANCED RECOVERY CO L. I do not ave a contract with the Enhanced Recovery Co L. They did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    To Whom It May Concern:
    This letter is regarding account #*********, which you claim “I owe $390.00”. This is a formal notice that your claim is disputed.
    I am requesting validation, made pursuant to the **** **** ********** ********* *** and the **** ****** ********* ***, along with the correspond- ing local state laws. Please note that I am requesting “validation”; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay you.
    Please also be aware that any negative mark found on my credit reports (including ********, ********** and *******) from your company or any company that you represent, for a debt that I don’t owe, is a violation of the **** & *****; therefore if you cannot validate the debt, you must request that all credit reporting agencies delete the entry.
    Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports.
    Failure to respond within 30 days of receipt of this certified letter may result in small claims legal action against your company at my local venue. I would be seeking a minimum of $1,000 in damages per violation for:
    · Defamation
    · Negligent Enablement of Identity Fraud
    · Violation of the **** **** ********** ********* *** (including but not limited to Section *****)
    · Violation of the **** ****** ********* *** (including but not limited to Section *****) **

    Please Note: This notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status.

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the **** ****** ********* ***. The List of account below has violated my federally protected consumer rights to privacy and confidentiality under ** *** ****. I told the ********, **********, and ******* to investigate this account.


    ENHANCED RECOVERY CO L #*********

  • Initial Complaint

    Date:07/25/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am notliable for this debt with ** ** *, i do not have a contract with ENHANCED RECOVERY COMPAN, they did not provide me with the orginal contract as requested

  • Initial Complaint

    Date:07/04/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** ******************. I do not have a contract with Enhanced Recovery Compan, LP. they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:05/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never had any type of surgery, I never applied to this or any recovery services. My information has been stole and used at this company not by me or anyone I know.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not liable for this debt of ENHANCED RECOVERY COMPANY
    , I do not have a contract with this company they did not provide me with the original contract as requested

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ** **** **************, I do not have a contract with ERC-Enhanced Recovery Company, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, March 22, 2024, a phone call was received on a family member's telephone concerning an alleged debt from a loan company. The representative exhibited egregious behavior, including rudeness, condescension, the use of abusive language, and threats of legal action if the purported debt was not promptly settled. Notably, the debt has not been substantiated, and there is no recollection of receiving any prior correspondence from the company.

    The encounter was highly distressing, leaving me feeling deeply disrespected and deeming the use of a relative's telephone for such matters wholly inappropriate. In response, I firmly instructed the representative to cease contact through that number and provided my personal contact details for future communication, should it be necessary.

    Despite my request for correspondence via mail, the representative adamantly refused, insisting on continued telephone communication. Subsequent investigation into the company revealed recurrent violations of the **** **** ********** ********* ***, particularly in their propensity for abusive and harassing conduct, as well as unwarranted legal threats.

    The call culminated with the representative audaciously stating, "See you in court, *** *********," before abruptly terminating the conversation. In light of these events, I promptly sought legal counsel to address this matter.

Enhanced Recovery Company, LLC is NOT a BBB Accredited Business.

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