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Find a Location

Brooks Septic has 1 locations, listed below.

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    Business ProfileforBrooks Septic

    Air Conditioning Contractor

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4424 E Arlington St, Inverness, FL 34453-1615
    BBB File Opened:
    8/5/2021
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 1/30/2024, Brooks septic replaced a failed drain-field that was under warranty installed by them 3 years prior. The inspector requested an excavation due to foam pieces from the original drain-field being in the soil which could have caused this failure. I was instructed that the soil from the original septic should not have been used when they installed the drain-field. Observing them during this repair, they were pulling up domes in sections and pushing the same dirt back into the drain-field again. When I approached them they said they were not excavating. After communication with the inspector and the office they began the excavation. Upon taking the dome pipes out all the liquid came up with a tremendous amount of foam pieces inside. Which proved the installation 3 years prior was done wrong, as suspected. ******* from Brooks septic called me to let me know he would not pay for the new dirt the inspector requested. He spoke with explicit language and screaming at me on how I dont do this work every day and he does. Very unprofessional and unacceptable behavior. After the inspector left is when they started putting the old dirt they had piled up back in over the drain-field instead of hauling it away as they were told. When I approached them they left and came back hours later when I was not home and finished. They left the yard unleveled and a mess. The other issue is they destroyed the county right of way by piling all the contaminated dirt in there and allowing dump trucks to drive to unload in that space. Now the county has issues with this. I was told he needed to pull a permit for that and he did not do that. Next he would have to put it back just as it was. Which he is refusing to do when I have asked and the county has asked. We have tried to schedule meeting with him to try to resolve this and he doesnt show up. He blames this on my laundry soap which was proven false by the foam floating everywhere.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Annie M

    5 stars

    02/21/2022

    This is an outstanding company. I had to get a new Drain Field which was installed. But during the process a pipe was broke. They immediately came out and replaced it. Their work was amazing, great people, and very reasonable. I will use them for all my septic needs. If you have septic issues, contact Brooks Septic!

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