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Business Profile

Auto Rentals and Leasing

LeaseTrader.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service that was not rendered. *********** offers a service that transfers an auto lease from one lessee to another. I was looking to take over a lease. A transfer was initiated, I did not approve the initiation and was charged $149.95 for this service. However the transfer was not carried out due to the long delay for final transfer and delivery. I did approve of the transaction. The transaction date was 2.1.2024. The contact at *********** is ************************ and his name is *****. ***** claimed that he has tried refunding my payment and I needed to dispute with my bank because LeaseTrader was "unable to refund the money" based on a technical issue. I disputed with my bank and they declined based on the age of the charge. I had tried for months to contact LeaseTrader to resolve the issue and there was no sense of urgency or care to do so. This company is not acting in the interest of their customers. My account is under the email ******************************************* you

    Business Response

    Date: 02/02/2025

    Dear BBB,

    We have carefully looked into this matter and unfortunately, it has been over a year since the transaction took place and the credit card processing company in this case is not allowing for a reversal of the transaction due to the time lapse. Leasetrader.com terms and conditions are stated on the website and our fees are non-refundable . As a courtesy to customer we will issue a ********************** credit for any future transaction for the amount in question.

    Thank you in advance for your understanding.


    The Leasetrader.com Team

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22805320

    I am rejecting this response because: I have been trying to obtain a refund since back in April at some point. I have been told by ***** at ext 1099 multiple times it would be passed on to be taken care of. Please listen to the recordings from phone calls from **************.

     

    In addition, the document to initiate the lease transfer was not signed by me, therefore the fee should have never been taken to begin with.

     

    thank you 

    Sincerely,

    ****** ******

    Business Response

    Date: 02/23/2025

    Dear BBB, Unfortunately, as previously stated it has been over a year since the transaction took place and the credit card processing company in this case is not allowing for a reversal of the transaction due to the time lapse. Leasetrader.com terms and conditions are stated on the website and our fees are non-refundable . As a courtesy to customer we will issue a ********************** credit for any future transaction for the amount in question. Thank you in advance for your understanding. The Leasetrader.com Team

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying them and selecting Ally as my leasing company I discovered that Ally does not allow lease transfers. They refuse to refund my money, and they clearly knew this before listing **** as an option as they have never allowed this

LeaseTrader.com is NOT a BBB Accredited Business.

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