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Customer Review Ratings
Average of 22 Customer Reviews
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Review fromPatsy B
Date: 10/21/2025
5 stars**** responded to my appointment with ALD. He was on time, very professional, knowledgeable, thoughtful and honest. **** certainly is an asset to ALD business. I would highly recommend American Leak Detection for any of your Water leakage issues. Thank you **** and ALD.
American Leak Detection
Date: 10/27/2025
We are so pleased to hear of your satisfaction with service provided by American Leak Detection. As an independently owned and operated franchises, it should be noted this review is actually for one of our neighboring offices, American Leak Detection of ********************
out of ********, **. I will update the BBB to see if this can be attached to ****** team!Review fromFred M
Date: 09/26/2025
5 starsThe leak detection service call was excellent. The inspector showed up exactly on time, He was very professional and friendly. We discussed our concerns with him in detail. The full scope of the inspection was lengthy. He explained each step of the of the inspection and the results completely. He identified an issue and explained how it would cause the problem we are experiencing. We are very relieved that the problem has been identified, and repairs should be completed in the very near future. Hopefully we will not have this type of issue again but if we do I know who I will call again. Thank You American Leak Detection for the outstanding service!American Leak Detection
Date: 09/29/2025
Thank you so much for sharing your experience with us! Were so glad to hear that our inspector was able to walk you through the process, answer your questions, and pinpoint the issue causing the problem. It means a lot to know you felt taken care of and have peace of mind moving forward. Were always here if you ever need us again and we truly appreciate you choosing American Leak Detection!Review fromCarolynn B
Date: 06/16/2025
1 starPeople should be aware that you have to have a credit card to do business with them before they work for you. All of their business is done online, had to print my name on the email but never put my signature to any contract. It was within 24 hours, they charged my credit card. They wouldn't even consider my position and they had the attitude of tough luck. The tech was here for no more than 1 hour.American Leak Detection
Date: 06/17/2025
Please note, American Leak Detection is comprised of both corporate and franchisee owned offices, nationwide, each independently owned and operated. You have logged this complaint against American Leak Detection of Tampa & MW FL. ********** had no engagement with you. The contact information for the ********** servicing your listed zip code is as follows:American Leak Detection of **************
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************************************************I will notify the BBB of the error made in the feedback provided having been associated with our location in the hope you both may find an agreeable resolution.
Review fromL.L. S
Date: 12/07/2023
5 stars12/7/2023 *****************************, the repair technician who came to fix our leak problem. Work ethic 5 star's. Knowledge on how to repair the leak & the best price on how to fix was up front & no surprises 5? Very polite & friendly 5?Timely on the repair a 5?On time 5?American Leak Detection
Date: 01/05/2024
Thank you for the 5 star review! We appreciate your compliments and trust in ALD!Review fromBob M
Date: 09/19/2023
5 stars**** arrived early and got right to work. Found the problem and put a fix in. Very nice demeanor. Assured me that if we had anymore problems he would return.American Leak Detection
Date: 10/05/2023
Thank you for your compliments on our superstar pool leak detector, ****! We appreciate your trust in ALD of Tampa. It was a pleasure working for you.Review fromDawn D
Date: 08/29/2023
5 starsBest company Ive ever hired! From their slab detection service to their pool leak detection service, both, well above excellence! Their office staff very knowledgeable and informative as well. Will breathe a much needed sigh of relief after hiring this company. Highly recommend!American Leak Detection
Date: 09/05/2023
*****************, you are making us blush! In all seriousness, thank you for your kind words and recognition of our efforts to provide stellar service. It is always a pleasure working with you. For your sake, I hope we don't hear from you again for some time, but you may rest assured if another leak rears its ugly head ALD is here for you!Review fromJoseph W C
Date: 06/15/2023
5 starsI have used them before and they have always identified the problem location pretty quickly. ***** is a good guy and can never do enough to make sure you understand. Highly recommendAmerican Leak Detection
Date: 06/16/2023
I am happy that we were able to get him out to you quickly so the leak could be located and repaired for your tenant. We appreciate the 5 star review and your recommendation means the world to us. It is always a pleasure working for you ***************!Review fromLarry L
Date: 05/14/2023
5 starsGood people to deal with. Dependable. Showed up when scheduled. Found the problem, repaired it, and made suggestion for a permanent fix at a layer date. Will use them again.American Leak Detection
Date: 06/16/2023
We cannot thank you enough for your positive feedback. Thank you for trusting American Leak Detection to locate and repair you pool leak! We are grateful for your business.Review fromMichael A
Date: 05/11/2023
5 starsHighly Recommend!! *********************** was thorough very professional and did a great job finding and repairing multiple leaks in our pool.American Leak Detection
Date: 06/16/2023
Thank you for the high rating, recommendation and recognition of our super star, ****! We appreicate you.Review fromLori K
Date: 05/05/2023
5 starsVery professional and in depth search for a solution. I would recommendAmerican Leak Detection
Date: 05/08/2023
Thank you! Your recommendation is what we strive for and we are so happy to hear that we have earned it.
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