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Business Profile

Vitamins and Supplements

1Up Nutrition LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was an item missing from my order

    Business Response

    Date: 05/24/2025

    Customer is correct there was 1 out of 6 items missing from the order. And there was a miscommunication between customer service and fulfillment center. Since then we have apologized to the customer and shipped out the missing item and it was received by the customer on May 6th Tracking # ********************** **********************************************************************************

  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed several orders in the past with 1up nutrition since 2018 and was always under the impression they do not use dyes and artificial coloring as advertised on their products. This past order placed on Black Friday I ordered snickerdoodle protein powder and it says right on the front no artificial coloring but the last two ingredients are listed for yellow 5 and 6 which should not be in food and is very harmful to consume.IN THE PAST I HAVE HAD A HARD TIME WITH RECEIVING A REFUND THROUGH THIS COMPANY THEY WANT YOU TO PAY SHIPPING BACK FOR PRODUCTS BUT OFFER 100% BACK GUARANTEE. DEFINITELY FALSE ADVERTISING LITERALLY ]REQUESTING REFUND AND PAID SHIPPING FOR **** PRODUCT TO RETURN BACK TO COMPANY PLEASE REMAKE YOUR LABEL IF YOUR GOING TO HIDE DYES IN YOUR PRODUCTS THEN SAYS ARTIFICIAL COLORING ON LABEL IT SELF

    Business Response

    Date: 12/13/2023

    Dear ********,

    First and foremost, please accept our sincerest apologies for the confusion and frustration you've experienced with your recent order. At 1Up Nutrition, we take pride in the quality and transparency of our products, and it's clear that in this instance, we fell short of your expectations. We will investigate this matter thoroughly and will take the necessary steps to rectify it. 

    Regarding your request for a refund and paid shipping for the return, we completely respect your decision and want to make this process as smooth as possible for you. We will arrange for the product to be returned at our expense and will process a full refund for your purchase. Our customer service will contact you shortly.

    We also appreciate your feedback. Thank you 

     

  • Initial Complaint

    Date:05/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found the appetite suppressant to be completely ineffective for me and was therefore seeking a refund.

    Business Response

    Date: 06/10/2023

    Hello

    Customer purchased product on February 26th. Customer contacted ** on May 21st (3 months later) to return the product. Return was denied because it passed the company 30 days return policy. We can offer a full store credit, please email ** at ******************************************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number #******* Purchase date 11/30/2022 Purchased three Black Friday Sample packs as stocking stuffers and did not receive what I ordered. Only 1 shaker bottle was included in the purchase while three were supposed to be included. Also was told the 3 $10 gift cards would be sent in an email but never received them (checked spam as well). Contacted customer service and they were unable to help me and said they would not be able to cover shipping costs to return the items.

    Business Response

    Date: 12/27/2022

    Hello 

    This product only comes with 1 FREE $10 Gift Card, 1 FREE Red Shaker w/powder storage + 6 Free eBooks. Nowhere does it say 3 shakers or 3 gift $10 gift cards. We shipped all samples and 1 free shaker, and 1 free $10 gift card was emailed. *** Tracking # showing delivery 1ZY17A670395269325 Here is the product - ************************************************************************;

    Please advise 

     

1Up Nutrition LLC is NOT a BBB Accredited Business.

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