Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot cancel my account.

  

  Business Response

  Date: 08/23/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on 8/23/2024. We sent the member an email confirmation on this day as well.
  
  Please let us know if we can further assist. 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to get in touch with Zumba to cancel my membership. I have emailed several times and stayed on the phone waiting to get in touch with someone multiple times. I have been paying for a membership for the last 8 months or longer for something I haven't used. I waited the 6 months to try to cancel. when emailed and they sent directions the page failed every time saying whoops something went wrong. I'm very upset because im continuing getting charged for something im not even using.

  

  Business Response

  Date: 09/24/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on 9/24/2024. We sent the member an email confirmation as well.
  
  Please let us know if we can further assist. 
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 29, 2024 I was fooled by Zumba's promotional e-mail offer of just USD $1 for On-Demand Zumba online training. Upon payment with credit card, I was shocked to receive the e-mail: ZIN Auto Renewal Subscription Confirmation with finer details of the "Dollar Deal" condition of LIVE PHONE CALL ONLY CANCELLATION. Soon as I read this e-mail on Thursday 8:31AM, I made numerous phone calls on telephone number Canada ************ TO CANCEL DEAL RIGHT AWAY but line's ALWAYS BUSY even when I wait for hours!! I kept calling desperately but ofcourse IMPOSSIBLE TASK TO CALL DAILY because of work schedule at the same time of their call center phone operational hours 8:30am-5PM!! WHO HAS MORE THAN AN HOUR LUNCH BREAK to wait the whole day on the phone?So I sent message online of my frustration requested cancellation of membership but on March 20 at 6:31PM Zumba responded"To cancel your membership, we kindly request you to CALL US DIRECTLY" So despite my plead online, Zumba STILL CHARGED MY CREDIT CARD USD$43.94 on March 21 &continued to charge 5 CONSECUTIVE MONTHS totalling USD $219.70 for a useless online program&so called "ZIN tools" online services that I never even accessed not even once!! I demand a FULL REFUND OF THE USD $219.70 because Zumba made it impossible for regular working class to do this refund on time.I felt scammed with MISLEADING ADVERTISING of "DOLLAR DEAL" only to be hooked with MONTHLY AUTO-RENEW ZIN MEMBERSHIP that I never needed nor used.This is the only organization I ever encountered that required LIVE PHONE CALL TO CANCEL MEMBERSHIP CHARGES but then call enter has been unreachable for 5 months until todate.There should be a law to protect consumers that e-mail notification /website message for cancellation request should be sufficient.We should do a CLASS ACTION SUIT to prevent scammers like Zumba from taking advantage of unwary consumers as many of us has suffered from mental and financial distress from this ridiculous cancellation condition!!

  

  Business Response

  Date: 08/20/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on 08/19/24. We sent the member an email confirmation on this day as well.

  The member mentioned that she is looking for a refund for past months but we do not see that the member contacted us prior. If the member can provide any email that she sent to us requesting to cancel we can/will review this further. Otherwise, there is no refund due. When the member signed up for the training she agreed to the auto-renewal.
  
  Please let us know if we can further assist. 
  

  
  

  Customer Answer

  Date: 08/20/2024

  Please find attached e-mail from Zumba acknowledging receipt of my webform request for cancellation. As you can see, Zumba clearly stated on their e-mail that ONLY A DIRECT PHONE CONVERSATION WITH THEIR CUSTOMER CARE WILL CANCEL MY REGISTRATION.  I reject Zumba's response stating they did not see a record of me reaching out directly to them because their call center was always busy that calls were never picked up prior to my last call that miraculously went through yesterday after months of trying.  Zumba definitely has a  record of this e-mail response from their customer care rejecting my earlier request for cancellation due to their STRICT PHONE CALL STIPULATION. This predatory system is definitely an outright disregard of consumer rights and should be banned by the government to protect vulnerable and unwary consumers getting trapped in this ridiculous condition which results to severe mental and financial distress or worst bankruptcy especially for people who does not know how to speak up and advocate for themselves. Every victim of this PREDATORY SYSTEM should demand a COMPLETE REFUND. I want my full refund today amounting to USD$219.70 for the 5 consecutive months that was still charged on my credit card despite my cancellation request on the FIRST MONTH.

  Customer Answer

  Date: 08/20/2024

   Complaint: 22163191
  
  I am rejecting this response because Zumba states they have no record of my request for cancellation.  Please find attached e-mail from Zumba acknowledging receipt of my webform request for cancellation on my first month March 2024. As you can see, Zumba clearly stated on their e-mail that ONLY A DIRECT PHONE CONVERSATION WITH THEIR CUSTOMER CARE WILL CANCEL MY REGISTRATION.  I reject Zumba's response stating they did not see a record of me reaching out directly to them because their call center was always busy that calls were never picked up prior to my last call that miraculously went through yesterday after months of trying.  Zumba definitely has a  record of this e-mail response from their customer care rejecting my earlier request for cancellation due to their STRICT PHONE CALL STIPULATION. This predatory system is definitely an outright disregard of consumer rights and should be banned by the governments to protect vulnerable and unwary consumers getting trapped in this ridiculous condition which results to severe mental and financial distress or worst bankruptcy especially for people who does not have the ability to speak up and advocate for themselves. Every victim of this PREDATORY SYSTEM should demand a COMPLETE REFUND. I want my full refund today amounting to USD$219.70 for the 5 consecutive months that was still charged on my credit card despite my cancellation request on the FIRST MONTH.
  

  

  Business Response

  Date: 09/18/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on August 19th 2024. We sent the member an email confirmation on this day as well.
  
  Please let us know if we can further assist. 

  

  Business Response

  Date: 09/18/2024

  Hello, 

  The emails that the member forwarded here asked her to call us to cancel. It also mentioned to please note that memberships cannot be canceled online, by email, by letter, or by leaving a voicemail. We don't have any record of a phone call to us until August 19th 2024. As the member did not call or email us back stating they had any issues calling us their refund request is denied. As a reminder all cancellations must be processed over the phone.

  Customer Answer

  Date: 10/27/2024

   Complaint: 22163191
  
  I am rejecting this response because Zumba states they have no record of my request for cancellation.  Back in August ZUMBA responded requesting for me to attach the e-mail from Zumba acknowledging receipt of my webform request for cancellation on my first month March 2024.  Zumba  clearly stated on their e-mail that ONLY A DIRECT PHONE CONVERSATION WITH THEIR CUSTOMER CARE WILL CANCEL MY REGISTRATION.  I reject Zumba's response stating they did not see a record of me reaching out directly to them because their CALL CENTER ALWAYS BUSY THAT CALLS WERE NEVER PICKED UP PRIOR RO MY LAST CALL that miraculously went through yesterday after months of trying and DO NOTE WHENVER CALLC ENTER PICK UP PHONE CALL THEY PURPOSEL MAKE YOU WAIT FOR HOURS UNTIL YOU EITHER GIVE UP OR THEY JUST DISCONNECT THE PHONECALL!!!  Zumba definitely has a  record of this e-mail response from their customer care rejecting my earlier request for cancellation due to their STRICT PHONE CALL STIPULATION THAT PUTS CUSTOMERS TO A CIRCLE OF NEVER ENDING FIGHT FOR CANCELLATION AND REFUND!!! THIS PREDATORY SYSTEM IS DEFINITELY AN OUTRIGHT DISREGARD OF CINCUMER RIGHTS AND SHOULD BE BANNED BY THE GOVERNMENTS to protect vulnerable and unwary consumers getting RAPPED in this ridiculous condition which results to severe mental and financial distress or worst bankruptcy especially for people who does not have the ability to speak up and advocate for themselves. Every victim of this PREDATORY SYSTEM should demand a COMPLETE REFUND. I want my full refund today amounting to USD$219.70 for the 5 consecutive months they unscrupulously charged my credit card! I WILL NOT STOP FIGHTING FOR THIS REFUND FOR THE **** OF THE GENERAL MASS AND VULNERABLE NEXT VICTIMS OUT THERE!!!

  

  Business Response

  Date: 11/04/2024

  Hello,

  We have reviewed ******** last response and were able to find an email in March from the member requesting to cancel the membership. Although we do not have record of the member's phone call and it is our policy that members cancel over the phone, we will make an exception and refund the member from April to their last payment in July. We will not refund March as the member had already been rendered access to our services at that time and must pay for that month. 

  
  Please let us know if there is anything we can do further.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but please do not close my case here until I notify BBB that I receive the 4 MONTHS REFUND of **********June-July 2024 offered by ZUMBA.  I have heard of similar cases wherein the establishment promise a refund just to close the case but no refund was ever received  I would like an EXACT AMOUNT and EXACT DATE of when I can expect refund from ZUMBA ASAP.

   

  Thank you very much,
  
  ****** *****

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN TRYING TO CALL ZUMBA MEMBERSHIP FOR MONTHS. I HAVE WAITED ON HOLD FOR HOURS WITH NO ANSWER. IF YOU TRY TO CANCEL ONLINE THEY GIVE YOU A NUMBER TO CALL AND I WAIT AND WAIT. I TRY DIFFERENT TIMES OF DAY. THEY NEVER ANSWER. I HAVE HEARD THEY MAKE IT DIFFICULT. I AM FINDING IT IS IMPOSSIBLE. I AM CHARGED $55 PER MONTH AND I WANT MY MEMBERSHIP CANCELLED IMMEDIATELY WITH NO FURTHER CHARGES.

  

  Business Response

  Date: 09/13/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on 8/16/2025. We sent the member an email confirmation on this day as well.
  
  Please let us know if we can further assist. 

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They finally canceled after the complaint. Thank you for your help. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 7 day trial on the Zumba app & of course provided my credit card number. I called customer service to cancel & the representative could not find my account or any of my information. He provided me with an email to cancel. I emailed & I saw the transaction wasnt going through. As of yesterday, my account was charged. I called & again rep looked for my account & couldnt find said I needed to be transferred & when he attempted to transfer me, he hung up on me instead. Called again to finally be told I need to email customer service; which I did last week & was still charged.

  

  Business Response

  Date: 07/25/2024

  Hello,

  We have reviewed the case and can confirm that ***** did call our customer care team on July *********. However, since she was calling about the Zumba App, she had reached the incorrect department. For questions with or about the Zumba App customers need to email them at *******************************************************************************************************. Currently, this is the only method of contact for that team. 

  I have confirmed that ***** did send an email to the Zumba App team on this same day and they replied on the same day and explained how the Mayra can cancel the subscription.  This is what the team replied:
  
  Hello *****,

  
  Thank you for reaching out. Unfortunately, you reached out to us after the trial period had ended and as per our policy, we are unable to process refunds once the trial has concluded.
  Please see below with UTC time zone:

  
  Account created: Time Processed (UTC) 5:17 pm, Fri, Jul 5, 2024
  Trial period over: Time Processed (UTC): 5:17 pm, Fri, Jul 12, 2024
  Contacted Support: Time Processed (UTC): 6:15 pm, Fri, Jul 12, 2024

  
  Your subscription is currently active, but you can cancel it to prevent any future charges.

  
  To cancel:
  If you subscribed through the web you can manage your subscription in ******************************************** the same login information as the app (*********************).
  

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22013967
  
  I am rejecting this response because:
  I DID CANCEL MY TRIAL PERIOD ON ****!! PLEASE REFER TO THE **** STAMPED EMAIL. Furthermore, customers need to be made aware that the trial period ends 7 days later at the time signed up, not on that day. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/26/2024

  Hello,

  After reviewing the information the customer sent with our ********************** App team, they have agreed to refund the amount charged. **********;should see the amount credited to her account in 5-10 business days. 

  Please let us know if we can assist any further. 
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have seen that this a common problem among everyone but I requested for a refund and I had cancelled my subscription before the deadline of my free trial. I have emailed several times and to no avail they have no response. They also charged me for a yearly plan which I never signed up for so they charged me nearly $160. I am ******. They are fraudulent and scamming people out of money.

  

  Business Response

  Date: 08/15/2024

  Hello,

  We have reviewed this case and see that the customer subscription was cancelled on 07/31/2024. We see that the customers Trial Period was from 06/25/2024 - 07/02/2024. We do not have any record that the customer request to cancel before this date. The first email we received was 07/08/2024 requesting cancellation. This is why their subscription plan auto renewed @ $129.99 as they agreed when they signed up for the trial. There is no refund due.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 21979467
  
  I am rejecting this response because: I definitely reached out several times and email and I never signed up for 129$ plan. I want my refund now. That is absolutely ridiculous, and I will make sure everyone knows not to get anywhere near your services. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2024

  If the member can please forward the email they sent prior to the renewal date we will be more than happy to look in to this further.

  However, if the member can not provide the email our decision will stand.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a loyal member of Zumba from 2012 until 2024 who faithfully paid the membership fee for both ZIN and Strong ($40/month). I ended my classes during COVID in 2021 and have not used any service provided by Zumba for 3 years despite continuing to pay. I requested a cancellation on the ZIN account website and it directed me to call a hotline. After waiting on hold for over an hour, the rep said their policy is a member cannot cancel a membership if a balance is owed. (My method of payment expired and I did not update it the prior month.) He said a supervisor was not available but he would send an email to them. He “escalated” my complaint and a couple of days later, the rep emailed to say my request was denied - I could not cancel my membership because my account was “serviced” last month and I owed a balance of $40, which will continue accruing every month. It is unethical to continue charging after I have unequivocally expressed my desire to cancel in all the ways required (website, phone, email). I am not on a contract. The member agreement and website are silent about this policy as well. Their customer service is very disappointing. I would like the fee waived and my membership cancelled with no additional fees accruing.

  

  Business Response

  Date: 07/12/2024

  Hello,
  
  We have reviewed this case and can confirm that the members account was cancelled on July 8th, 2024. We sent the member an email confirmation on this day as well.
  
  Please let us know if we can further assist. 

  Customer Answer

  Date: 07/17/2024

  BBB it appears you have encouraged me to submit a review of my experience contrary to your own "BBB Customer Review Submission Terms." The terms say: "If I file a complaint with BBB on this business, my Customer Review on this business will not be posted." This is likely the reason Zumba has an inflated star rating (5 stars) despite having so many complaints about not being able to cancel subscriptions. The complainers need to be able to post complaints and reviews, and have it count toward the rating. Please share this with your corporate decision makers. Thank you in advance. 

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/22 I signed up for the Zumba Gold training on November 2 with the code "fitbodies60" to also receive FREE CIRCL Mobility training. I read that I would get an email about how to access the Circl training but haven't seen anything yet. I have made repeated contact via two different email addresses and still haven't received acess to the mobility course and it has been over a month.I sent my first inquiry about the issue to ********************************** on 5/28. I received a decent reply on 5/29: "Thank you for reaching out to us regarding your Zumba Gold training and the FREE CIRCL Mobility training. We understand your concern about not receiving an email on how to access the Circl training. We would like to inform you that your request has been received and is currently in the queue. We appreciate your patience and understanding in this matter.Best Regards, Customer Care"I waited awhile then heard nothing more and checked in again on 6/11, 6/19 and 6/25.On 6/23 I tried emailing the instructor for the class I registered for: *********************************************** but haven't received a response from them yet either.I want access to the Mobility training as was promised in the promotion. I feel like this is a bait and switch. I would appreicate a partial refund for the delay in access and the trouble and stress it has caused me to try to get access to the course. I needed the CECs and had to make another purchase in order to meet my training requirements due to the delay in getting access to the course I had already paid Zumba for.

  

  Business Response

  Date: 07/02/2024

  Hello,

  We have reviewed this case and see that the member has not yet taken their Instructor Training Course (ITC). In order to receive the code for the Free Circl Mobility course you need to take and complete a Basic 1 ITC, and then joing our ZIN membership program. The member has yet to meet either of these requirements and that is the reason they have not received the code. 
  
  We have emailed the member directly today with this information. 

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sustained significant injury which prevents my ability to instruct as a ZIN member. I need to cancel the membership and the business has notoriously been difficult to effectively communicate a productive method to cancel. They are unwilling to accept the request to cancel via any other method than call waiting for up to 5 hours as well as offering extremely limited business hours to do so.

  

  Business Response

  Date: 07/02/2024

  Hello,
  
  We have reviewed this case and can confirm that the member has been assisted as of June 27th, 2024. We sent the member an email confirmation on this day as well.
  
  Please let us know if we can further assist. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been the worst experience signing up to Zumba, Ive unfortunately had a very difficult personal situation and Ive had to cancel my membership, I was within the window of time to receive a refund and I reached out by email in May, I proceeded to call 5 times only to be told its a different department that handles cancellations. Finally last week I got through to someone who told me he had cancelled my place on the course and would process the refund. I had also received a Zin charge which I would not have been charged if they had not deliberately ignored my request to cancel in May. I was told they wouldnt refund this charge as its taking them some effort to process my refund of the course fee which seems extremely unfair as I was within the timeframe and should not have been charged anything had they been responsive and not ignored me. Im extremely upset as Ive still not received my refund and *** contacted the company today only to be told that the refund request had been submitted but not processed. I told them about the situation I was in and it was physically impossible to do the course and I gave them ample notice to be of help, but *** been treated with contempt and ignorance. I would like my refund processed for the course fee and the Zin fee as promised when I originally contacted via telephone and was suddenly cut off!

  

  Business Response

  Date: 06/13/2024

  Hello,
  
  We want to reassure the member that we have thoroughly reviewed this case and can confirm that the Zumba Licensing Program (***) and all future payments were indeed cancelled on June 5th 2024. We also sent an email confirmation on this day to ensure transparency and keep the member informed.

  
  We can also confirm that the charge for the *** was also refunded on June 10th, 2024. An email confirmation was also sent on this day.

  
  The member stated that their request to refund the Pre-ZIN membership fee was denied. The member says she initially reached out to cancel in May. However, in order to not be charged for **** members need to request cancellation the month prior (April), as the May charge covers the 1st through the 31st. Therefore, service was already provided before the cancellation request. No refund is due.

  
  Please let us know if we can further assist.