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Headquarters Location

Zumba Fitness, LLC

Exercise Programs

This is a multi-location business. Find a location

800 Silks Run Unit 2310

Hallandale Beach, FL 33009-2791

http://www.zumba.com

(954) 526-7979
800 Silks Run Unit 2310, Hallandale Beach, FL 33009-2791
http://www.zumba.com
(954) 526-7979
Accreditation

Accredited Since: 10/4/2010

Years in Business: 13

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Ratings

Customer Reviews
★★★★★
★★★★★

Average of 2 Customer Reviews

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Business Details

This is a multi-location business.Need to find a different location?

Headquarters
800 Silks Run Unit 2310, Hallandale Beach, FL 33009-2791

BBB File Opened:4/12/2007
Years in Business:13
Business Started:1/31/2006
Business Incorporated:1/31/2006 in FL
Accredited Since:10/4/2010
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Zumba
Contact Information

    Principal

  • Mr. Alberto Aghion, Managing Member

    Customer Contact

  • Angela Villegas-Judd, Complaints

    Other Contacts

  • Jaymason Hardy, Customer Care Manager
  • Mr. Alberto Perlman, Manager
Additional Contact Information

Fax Numbers

  • (954) 925-3505

Phone Numbers

Read More Business Details

Customer Complaints

36 Customer Complaints

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Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Resolved

01/03/2018

Zumba Fitness only allows you to cancel your membership by in person phone call, but does not answer that line. Ever, it seems. Held for 4 hours total I have been a member of Zumba's Instructor Network on a recurring automatic payment plan where they charge my debit card. For several months I have tried to cancel my membership and stop the debits from my card as I am no longer an instructor, something that they only allow you to do by speaking to someone by phone. Problem is, no one ever picked up after a combined four hours of being on hold, so each month my card is charged again. I was on hold today on three separate phones for another combined 90 minutes, and still no one picked up or called me back when I left a voicemail. Short of canceling my credit card so that the charges finally stop, I don't know what else to do. Others on their Facebook page complain of the same problem, and my experience is not unique.
… Read More

Desired Outcome

I would just like to not be billed for next month because I have tried repeatedly to cancel according to their terms, and they will not allow it to be possible. If I could just cancel by email, written notice, or voicemail I would have done it in September, when it was clear that I was no longer going to be able to teach Zumba. But they've now gotten another 90 dollars from me that is wasted. I really don't want to add another $30 next month, and today is the last day I can stop it according to their agreement.…
Zumba Fitness, LLC Response

01/05/2018

Hello, We have reviewed this case and as the member stated, all cancellation must be done via the phone. However, after reviewing this case we see via our notes that the member has to call us during her breaks which she says are not at the same time each day (This is also why we can not reach her when we call). Therefore, in the name of good customer service we have made the exception and have cancelled the members account. We have sent a confirmation email to the members email address. Please let us know if we can assist any further.
Customer Response

01/08/2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Read 35 More Complaints

Customer Reviews

2 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Jennifer R

★★★★★
★★★★★

08/08/2019

...

I completely agree with the other review. They are not upfront with anything and use confusing wording to get you into the 6 months with no way out. So so so disappointed in this company. Bunch of money hungry ********
Zumba Fitness, LLC Response

08/16/2019

In response to the above-mentioned complaint: It is stated with regret to learn that the complainant finds our company disappointing. It is never the intent of Zumba Fitness, LLC to either mislead or disappoint anyone who chooses to invest time and/or money into our programs. When an individual enrolls into our Zumba�® Instructor Network ("ZIN™"), he or she agrees to a 6-month initial term of membership ("Initial Term"). Moreover, the length of the Initial Term is clearly stated in our "Frequently Asked Questions" section under the "ZIN Membership" subsection on www.zumba.com . Said FAQ can be found here: https://www.zumba.com/en-US/faq/zin-membership#faq-term . Notwithstanding this, we are actively working with ******** to amicably resolve this matter.
Read 1 More Customer Review

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
800 Silks Run Unit 2310, Hallandale Beach, FL 33009-2791

BBB File Opened:4/12/2007
Years in Business:13
Business Started:1/31/2006
Business Incorporated:1/31/2006 in FL
Accredited Since:10/4/2010
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Zumba
Contact Information

    Principal

  • Mr. Alberto Aghion, Managing Member

    Customer Contact

  • Angela Villegas-Judd, Complaints

    Other Contacts

  • Jaymason Hardy, Customer Care Manager
  • Mr. Alberto Perlman, Manager
Additional Contact Information

Fax Numbers

  • (954) 925-3505

Phone Numbers

Read More Business Details

Business Categories

Exercise Programs
Fitness Center
Health Consultants
Dance Apparel

Local BBB

BBB Serving Southeast Florida & the Caribbean

More Info on Local BBB

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.