Reviews

Review Details

• Review fromMargie W

  Date: 07/20/2025

  5 stars
  Everyone has been supportive, informative and let me know every step of the process. I was apprehensive as we begin the process. Follow through was excellent so far.
  

  ACA Group

  Date: 07/22/2025

  Hi ******,

  Thank you for sharing your experience. We're glad our team has provided clear communication and support throughout the process. We understand the initial apprehension, and we're committed to continuing that same level of follow-through every step of the way.

• Review fromCharlene E

  Date: 07/15/2025

  5 stars
  good follow through, price reasonable, good customer service skills, thorough explanation of the process
  

  ACA Group

  Date: 07/21/2025

  Hi ********,

  Thank you for your feedback. Were pleased to hear that you found our team thorough, communicative, and fair throughout the process. Providing clear guidance and strong customer service is something we take seriously, and we appreciate the opportunity to support you.

• Review fromJoe C

  Date: 06/07/2025

  5 stars
  *** C I found the people to be very knowledgeable and helpful in telling me how to get out of my Timeshare.
  

  ACA Group

  Date: 06/19/2025

  Thank you, ***.

  We're glad our team was able to provide the information and support you needed. We appreciate you taking the time to share your experience and we're here if you ever need anything further.

• Review fromLaurel H

  Date: 05/26/2025

  5 stars
  We recently engaged *** to help us exit our timeshare. To date, we are extremely pleased with their communication and how quickly they began working on our case once it became a qualified case.We are relieved to find an organization to help us with our untenable situation.G&L ***** Oregon
  

  ACA Group

  Date: 05/30/2025

  Hi G & L,

  Thank you for your thoughtful review and for trusting ACA Group with your timeshare exit journey. We're so glad to hear that our teams communication and responsiveness have made a positive impression. Helping clients like you find relief from difficult timeshare obligations is exactly why we do what we do. We look forward to seeing your case through to a successful resolution and truly appreciate your confidence in our team. If you ever have questions along the way, were just a call away.

• Review fromBarbara/Francis K

  Date: 04/30/2025

  5 stars
  After checking with some companies that refused to take our case, I was skeptical that ACA Group would be able to help. However, after an extensive conversation with a ACA Group representative, we were assured that we were in the right place. We appreciated the regular updates on our case and were overjoyed to receive the telephone call telling us that we were no longer timeshare owners. ACA Group told us what they were going to do and then they did it! We won't hesitate to recommend ACA Group to friends and family who may need their service.Thank you, ACA Group.******* and ******* *******
  

  ACA Group

  Date: 05/05/2025

  Thank you, ******* and *******, for sharing your experience. Were so glad our team was able to provide the clarity and support you needed after a rocky start with other companies. Knowing that we could deliver on our promise and help you officially close this chapter means everything to us. Congratulations again, and thank you for your trust!

• Review fromCynthia G

  Date: 04/12/2025

  5 stars
  I googled timeshare exit companies and one to pop up was ***. I love that ACA Group came with a BBB synopsis. After calling, I spoke to the first representative, Mr. *** ****, and I must say, his attention to my complaints, issues, and questions was very evident that he cared about my problems with the ********* company and ACA Group could help. ***, stayed on the phone with me for hours to answer all my questions. When listening to ***, I noticed that he was highly qualified for that job in directing me on my next steps. *** spoke in ******** terms and he spoke with clarity. After speaking with *** extensively, I came to the conclusion that I was not being scammed and the ACA Group could help me exit my timeshares free and clear, with no hiccups on my credit. I was definitely taken advantage of by the ********* company who constantly announced themselves as a travel membership organization, but, come to find out, it is the same difference, a timeshare company. They misrepresented themselves to me, they just changed their wordings. The ACA Group can see through all of that with their legal eyes. I love the fact that this process will be done with attorneys representing me so that I can no longer be taken advantage of by the ********* company. I feel 100% confident after speaking with *** **** extensively, that the ACA Group is the real deal to help to relieve the hurt of the timeshare misleading ways. I am looking forward to exiting my timeshares smoothly with the help of the attorneys with the ACA group. It is important to know that people who are already being taken advantage of by ********* companies are hurt and on alert of being scammed by ********* exit companies as well. It is a relief to know that when you have to spend more money on exiting a timeshare that you will get what is expected. I would definitely recommend the ACA Group to others who are looking for timeshare exit without having the fear of being scammed by a timeshare exit company.
  

  ACA Group

  Date: 04/13/2025

  Thank you so much, *******, for taking the time to share such a thoughtful and powerful review.
  
  
  Were truly honored to have earned your trust. Your words reflect exactly what we strive to deliver a compassionate, professional experience grounded in real solutions and legal protection. Were especially proud of *** **** and the level of care and clarity he brought to your consultation. His dedication to helping our clients feel heard and supported is at the core of what we do here at ACA Group.
  
  
  We understand how frustrating and emotionally taxing timeshare misrepresentation can be, and were glad you felt reassured knowing that our attorney-based process is designed to protect you and hold these companies accountable.
  
  
  We look forward to guiding you through this process and ensuring a smooth and permanent exit from your timeshare. Thank you again for your trust and for recommending ACA Group to others. Your voice helps more people find a real solution without fear of being misled again.
  
  
  ACA GROUP TEAM
  
  

• Review fromTerry G

  Date: 04/11/2025

  3 stars
  So far so good I just wished that they would have told me about them going after my credit score and taking it all the way down. Because that still makes your credit look bad every single month. This stills adds up to bad credit and thats the bad part about it but other then that we will see how everything goes
  

  ACA Group

  Date: 04/13/2025

  *****, thank you for your honest feedback and for taking the time to share your experience so far.
  
  
  
  
  
  We understand your concerns regarding the impact on your credit, and we truly appreciate the opportunity to clarify. While we do everything we can to support our clients through the cancellation process, we are always transparent that we cannot guarantee credit protection if a client decides to stop making payments to their resort. That decision, while often necessary in these cases, can potentially result in negative credit reporting by the resort.
  
  
  
  
  
  That said, if any derogatory remark is reported, we provide all of our clients with the legal documentation proving they are no longer liable for the timeshare. In addition, we offer guidance and the necessary dispute materials to submit to the credit bureaus. Many of our clients who follow this process have seen great success in having those items removed from their credit report.
  
  
  
  
  
  Were committed to walking with you every step of the way, and we truly hope your experience continues to improve. If you have any questions or need support with credit-related concerns, dont hesitate to reach outwere here for you.
  
  
  
  
  
  ACA GROUP TEAM
  
  
  

• Review fromChris F

  Date: 04/07/2025

  1 star
  This company called me to help me exit my timeshare. On the initial screening call I explained this was an inherited time share and that I was the sole person on the deed. I apparently passed the initial screening as they set up an hour long call for today with a senior specialist. Their 15 minute advance call to confirm said since I was married my wife had to be part of the call. That was not explained before they set the call up and is unnecessary as the property is deeded in my name only. Turns out this has been a total waste of my time Ive already given this company and they sound just like all the other companies promising to get you out of your time share for a hefty fee. I would not recommend this company at all.
  

  ACA Group

  Date: 04/08/2025

  Hello *****,
  Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience it may have caused you. Please allow us to clarify a few points regarding your experience:
  Referral Clarification: We want to ensure it's clear that we did not reach out to you directly without prior interaction. You were referred to us by another company after you expressed interest in exiting your timeshare. Our goal is to provide assistance specifically tailored to those who are actively seeking our services.
  Participation in the Consultation: We understand the frustration caused by the miscommunication regarding your wifes participation in the call. While it is common for us to recommend that all parties involved in the timeshare be present to provide a comprehensive view of the situation, it is not mandatory. This suggestion was intended to ensure that all perspectives, especially those who have experienced the timeshare, are considered in building a strong case for exit. We regret any impression that her presence was required for the consultation to proceed.
  Clarification Attempt: Unfortunately, it seems there was a crucial moment of miscommunication where our team member did not have the opportunity to clarify that the consultation could still go forward without your wife's presence. This is something we certainly did not intend, and we are taking steps to improve our communication to ensure such misunderstandings are avoided in the future.
  We strive to provide clear and precise information from the outset and regret that this was not your experience. Your feedback is invaluable and helps us improve our process. We would appreciate another opportunity to assist you and ensure that your experience meets your expectations and our high standards.
  Please feel free to reach out to us directly at [Your Contact Information] if you would like to discuss this matter further or still need assistance with your timeshare situation.
  Kind regards,
  ACA Group Team

• Review fromMichael C

  Date: 04/01/2025

  5 stars
  They are professional, compassionate and take all the time they need to talk to you, explain things to you and make sure you understand exactly what is going on. Overall great experience with them. Highly recommend them.
  

  ACA Group

  Date: 04/07/2025

  Hi *******,

  We are thrilled to receive your glowing feedback about ACA Group. It's heartening to know that our team's professionalism and compassion made a significant impact, and that our thorough approach helped clarify the process for you. Thank you for recommending usyour endorsement is the highest compliment we can receive! Should you or someone you know need further assistance, we're just a call, text or email away.

• Review fromDeborah D

  Date: 03/12/2025

  5 stars
  I am beyond ecstatic. Finally, in working with the ACA group, they were able to get my Timeshare cancelled. They were completely professional and kept me apprised every step of the way. I feel like a huge weight has been lifted off of my shoulders.If you are thinking of getting out of a timeshare for whatever reason, I would encourage you to give the ACA group a call to talk over your situation. ******* *
  

  ACA Group

  Date: 03/19/2025

  Hi *******,
  Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you felt a huge weight lifted off your shoulders after we helped cancel your timeshare. Our team strives to keep our clients well-informed and comfortable throughout the process, and it's always rewarding to know weve made a significant positive impact.
  We appreciate your recommendation and are here for anyone who needs assistance in navigating their timeshare concerns. Thanks again for choosing ACA Group and for sharing your experience with others.