Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 Toyota Prius Prime from Toyota of Fort Walton Beach March 31st
  2025. Within days of ownership, I began noticing several quality issues and attempted to resolve them through the dealer. After more than two months, I have yet to receive any contact. The dealership has failed to respond to emails, and calls despite follow-up attempts with the original salesperson and their manager. The most pressing issues are as follows:
  
  Poor Tint Quality: The window tinting on my vehicle is substandard—there are bubbles,
  visible dirt, and even a hair embedded under the tint on the driver's side window. This is
  not only a cosmetic issue but a reflection of poor workmanship.
  Lack of Pre-Delivery Inspection: I was charged a $966 pre-delivery fee, yet the vehicle
  was delivered with visible shipping plastic still inside, mismatched license plate screws,
  accessories tossed loosely in the trunk, glue residue on a window and a steering wheel
  that is visibly misaligned by 2–3 degrees off-center. This is a fee that is on top of the
  normal “Delivery, Processing and Handling Fee” of $1135 that is under Toyota's standard
  inspection process (T-SB-0112-22).
  Moldy Ventilation Smell: Within 1,000 miles of driving, the car began emitting a moldy
  odor from the ventilation system —unacceptable in any car, let alone a new one.
  False or Misleading Statements: The salesperson claimed the tint was provided “for
  free,” yet it appears clearly itemized on the original window sticker still present in the
  vehicle.
  Tire Pressure & Nitrogen Fill Issues: The tires fluctuate noticeably with outside
  temperature, strongly suggesting they were not actually filled with nitrogen as advertised and charged for $399.
  
  At this point, I am requesting the following actions:
  1. Refund or credit for the $966 “pre-delivery” fee, given the poor delivery condition.
  2. Refund of the $399 “lifetime nitrogen” that was not even filled in the first place.
  3. Cost to clean the A/C unit of the moldy smell.

  Business Response

  Date: 06/20/2025

  Thank you for making us aware of this issue.  We will reach out to Mrs. Whiteley and address the tint and delivery concerns.  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While the vehicle was at the Toyota auto shop in Savannah, GA for repairs, I was informed that the car was not under warranty because the engine had been altered to allow it to be towed. Additionally, after checking the repair history, the car had been reported for the same electronic issue on several consecutive occasions prior to my purchase. Then, I am explaining the issue to Fort Walton Head Manager Corey ********, and he asked me where I got the information that the car had experienced this electronic failure multiple times before my purchase. I told him about the assistant manager in Toyota Savannah and told me it was on the Toyota website. Once he checked, he hung up the phone. Today I'm paying for an inoperable car that's still in a Toyota dealership's mechanic's shop, and no one can certify that it's safe to drive.

  Business Response

  Date: 06/04/2025

  Unfortunately, we don't have any control over the manufacturer's warranties.  We only have control over the warranties we sell through our dealership.  However, we have contacted Mr. ****** and offered to waive our diagnostic fee to try and help remedy the situation.  

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: 23277859
  
  
  
  I am rejecting this response because:

  The
  complaint is not about the warranty, but rather the failure to disclosure
  information for decision-making during the purchase. According to the Carfax
  report they gave me, it indicates that the car has never been damaged or in an
  accident. When I took the vehicle to another Toyota repair shop in Savannah, I
  was informed that the car had been to the Fort Walton mechanic several times
  for repairs to the same electronic problem. Please inform Fort Walton that the
  vehicle has been at the Savannah dealership since April 17, and the only
  communication with them was to request cancellation of the contract for failure
  to report prior damage to the vehicle. They hung up on me. Could you ask Fort
  Walton how many times they unsuccessfully attempted to repair the same damage.  Once again, I request cancellation of the
  contract and a refund of my money. Finally, don't you think that, by law,
  failure to disclose information in a sale breaches a contract?
  
  
  
  Sincerely,
  
  
  
  Francisco ******

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2017 Honda pilot on April 4, 2025 after going through a horrible car accident the month prior. On April 9, 2025 a transmission warning popped up and told me to put the vehicle in park. I called the salesman, Koray, since it’s hard to get in touch with their service department. Instead of getting me in touch with them he told me I would have to make an appointment and pay for the services. Again I haven’t owned the vehicle for a week, and felt that was unprofessional. With no options because phone calls would not be returned from management I made an appointment. Not only did they tell me there is nothing they can do they refused to take the vehicle back or have any responsibility with the reading. Were there no diagnostics done during inspection before putting this car on the lot? Regardless I’m 7 months pregnant, with a car loan over 20k, and having to go through another dealership to hope they’ll honor an extended warranty I found myself. Leaving with me no vehicle, taking time from work, and adding more to the trauma of a horrific car accident. Toyota has been unprofessional during all of this from not returning/ answering phone calls, terrible service from sales, and just looking the other way instead of helping. They provided diagnostic at the very least but to not want to help with making this right just adds to their terrible business practices. I believe they should take the car back as asked, help me get into something at same cost, or loan me their courtesy vehicle while I have to resolve this with Honda. Instead I got zero help and over 20k taken from me.

  Business Response

  Date: 04/14/2025

  While we always try to ensure a customer has the best possible experience at times that does not happen.   We do sympathize with the traumatic life experiences that Ms. ******** has suffered recently but his vehicle was sold as-is as part of our value buy inventory.   The warranty opportunities were offered and explained but declined by Ms.********   When the customer described issue happened our General Sales Manager spoke with her and we attempted to provide her another vehicle but her budgetary restraints did not make that possible.  We do have extensive correspondence that took place between Ms. ******* and her sales advisor.   Additionally, through research and diagnostic, our service manager did find that the issue being experienced is something known to Honda and they have a campaign to repair it under warranty.   We advised her that Honda could handle the issue for her as long as she took it to them during the 3 months or opportunity left on a warranty campaign they have in place.   We would urge Ms. ******** to take advantage of the free repair being offered by Honda so that she can have a vehicle that functions and meets her needs.  

  Customer Answer

  Date: 04/14/2025

  
  
  Complaint: 23197407
  
  
  
  I am rejecting this response because:

  Not once was I met with a general manager, all this company could provide was another sales associate. That told me the company has gone down hill in the last 10 months because of a new GM  and there was nothing he could do. That the new GM only cares about numbers and data and he feels that we are like cattle being pushed in and out for money. There was no offer on something different I was pretty much laughed at from not buying a new vehicle from the start. Both Kass another (sales associate) and Valentina (service department) said they would never buy a used car from there but you guys have a used car department. Why have a used car department if your own employees refuse to use it? The only warranties offered to me were tires, and maintenance. That has nothing to do with what’s going on. My only option is to be out of a vehicle again while Honda decides how long they want to keep the car to fix it. This isn’t what I expected after already paying for a rental for a month. I should not be paying for a car, and a rental the week of buying. Again, Toyota should be reaching out and accepting a return or allowing a lender and neither of those have happened. 
  
  
  
  Sincerely,
  
  
  
  Carrie ********

  Business Response

  Date: 04/15/2025

  Ms. ********,

  Koray put you on the phone with our General Sales Manager and he conversed with you about the situation.   You were provided another Sales Associated at the direction of the General Sales Manager to see what could be done to move you to another vehicle that met your needs but also was within your means based on your bank approval.   We were not able to do so.   Attached is the copy of the warranties that were given to you as options and which you declined and signed.   These warranties would have put you above the amount you were approved for so it would have been up to you to accept and pay for them.     We did review the phone calls with your significant other and our service manager who explained that based on the codes that pulled when the vehicle issue occurred that there is an immediate solution if you act quicky to take advantage of it.  We did provide you with a loaner vehicle to drive while we did the diagnostic on the vehicle and identified the issue.   We once again encourage you to make an appointment with the Honda store since they are the only ones authorized to make this fix within the campaign perimeters that have been issued on this specific year/model.   

  Customer Answer

  Date: 04/15/2025

  
  
  Complaint: 23197407
  
  
  
  I am rejecting this response because:

   When I walked into finalize financing Blanca had already marked out anything but maintenance and tires. A big fat X was put over anything but that. The only thing she tried to sell me on was 9 years of oil changes. I was not interested in oil changes.  I’m not sure how it would put me over my approval when I was approved for 50,000$ & the loan finalization was 21k$. Are you speaking on budget? I myself never spoke with a general manager and neither did my fiancé. Koray and the service department continued to call an associate I brought with me when he had no part in the sale. My name was on documents and MY number was provided but no one called me but to speak about the service bulletin I brought up. After leaving voicemails just to get a return call back the next day. Obviously I have no other choice but to take it to Honda still leaving me with no vehicle until it’s fixed. I made the appointment that they scheduled further out, again leaving me to pull over a vehicle every time I go a long distance until I can get the car to them. Probably damaging the transmission even more. I gave back my rental because of Toyota! I thought buying a car meant I wouldn’t be having to utilize a rental too. I will continue to speak on this issue until it’s made right. All of this is extremely unprofessional cannot say it enough. The fact a sales associate compared the situation to sunshine motors in fort Walton is laughable. If this company is as low grade as sunshine motors I will be sure to let everyone know that. 
  
  
  
  Sincerely,
  
  
  
  Carrie ********

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agreed upon sales prices on my 2025 Toyota Tacoma SR5 was $44,838. This is the price on all of my paperwork except the sales agreement. The sales agreement has a "Cash Price" of $47,857.73 which includes $2778.73 in sales tax. Subtracting the sales tax yields an amount of 45080.60, a difference of 242.60. Nowhere in my paperwork is this $242.60 difference accounted for. Unless there's a reasonable explanation (and their might be), it appears I was charged more on this truck than originally agreed, and I can prove this, because $44,838 is on all of my other paperwork for extended warranties. I have sent numerous emails, called, and even visited the dealership for an explanation. So far, I've gotten no explanation for this difference.

  Business Response

  Date: 04/07/2025

  Other than taxes, there are other fees such as registration, titling fees and doc fees when purchasing a vehicle.  We would be happy to review this with you and go over the fees in detail to ensure accuracy.  Please come back into the dealership and ask for our management team to assist you with this.  

  Customer Answer

  Date: 04/11/2025

  
  
  Better Business Bureau:

  After discussing the matter with the dealership, they agreed an error was made on their part, and they reimbursed me for the disputed amount. I consider this matter resolved.

  
  
  Sincerely,
  
  
  
  Adam ***********

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Toyota of Fort Walton Beach
  Date of Purchase: February 1, 2025
  Vehicle Purchased: 2016 Jeep Wrangler ($18,500)
  
  Complaint Details:
  On February 1, 2025, I purchased a 2016 Jeep Wrangler from Toyota of Fort Walton Beach for $18,500. Upon returning home, my mechanic inspected the vehicle and discovered a rear main seal oil leak. I immediately attempted to contact the dealership, leaving multiple voicemails and even reaching out to my salesman, but I never received a response.
  
  On March 21, 2025, while stopped at a red light, my Jeep shut off and failed to restart. I took the vehicle to Tire Kingdom, where they confirmed the following issues:
  
  The rear main seal is leaking oil.
  
  The vehicle was completely out of oil, which could cause severe engine damage.
  
  The crankshaft sensor and camshaft sensor have failed.
  
  
  I contacted the dealership again, and the manager stated there was nothing they could do. Instead, they offered to buy the Jeep back for approximately $9,000, which is significantly lower than my purchase price.
  
  These mechanical failures were present at the time of purchase, but I was never informed of these major issues before buying the vehicle. I believe this violates fair sales practices and may fall under Florida’s Deceptive and Unfair Trade Practices Act (FDUTPA).
  
  Desired Resolution:
  
  I request that Toyota of Fort Walton Beach resolve this issue fairly by:
  
  1. Providing a full refund ($18,500) in exchange for the return of the vehicle.
  
  
  2. Covering the full cost of necessary repairs to bring the Jeep back to a safe and operable condition.
  
  
  
  If this issue is not resolved promptly, I will be left with no choice but to escalate my complaint to the Florida Attorney General, the Federal Trade Commission (FTC), and other consumer protection agencies.
  
  I hope to resolve this matter amicably and in good faith. Please respond as soon as possible. I can be reached at [*********** or [[email protected]].
  
  Sincerely,
  Ethan E. *******

  Business Response

  Date: 04/07/2025

  Customer had bought vehicle As-Is and refused the warranty. (Attached signed As-Is and rejected warranties).  The price was also agreed upon.  Customer may call to schedule a complimentary inspection.  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full information attached in document as character limit was reached.
  Shortened version:
  I have not received payment for my vehicle that I sold to ZT Motors on 2/28/25 and that they have been in possession of since this date. One employee was outright dishonest with me about how I would receive payment. I have made tens of phone calls to the dealership and both banks (mine and the dealer's) without resolution. All attempts to rectify the situation on the dealership's end thus far have been bare-minimum or outright unfruitful, and I have had to do all 'legwork' just to attempt to receive payment for my vehicle.
  
  I will also contact my phone carrier for my call logs. I believe Chase bank and BMO bank also records phone calls and I can request those records as well if necessary. I was only able to upload one attachment, but I also have the email chains with two associates from ZT Motors.

  Business Response

  Date: 03/21/2025

  There was a glitch with our bank BMO.  They corrected the glitch, and the check was cashed and cleared our account the very next day.  The customer's bank had a hold on her account because of the error.  Chase bank finally lifted the hold, so there shouldn't have been any other errors or issues.  

  Business Response

  Date: 03/21/2025

  We are not sure what was said between the salesperson and the customer, but our method of payment is always a check.  The glitch from our bank did affect other customers as well, but we didn't know which checks were affected until the customers/vendors reported it to us.  All of them were told the same thing, to rerun the check.  All went through without issues and were deducted from our account within the next few days.  We showed that Ms. ******'s check cleared the next day after the fault.  We couldn't do anything else to speed up the process with the customer's bank and their hold process.  

  Customer Answer

  Date: 03/25/2025

  
  
  Complaint: 23077448
  
  
  
  I am rejecting this response because:
  

  I am extremely disappointed with the professionalism of your business. It took 36 phone calls, just on your end, to receive payment. 23 between your dealership, 7 with Mr. Corey *******, and 6 with Ms. Jenette **** to resolve this issue. While Mr. ******* and Ms. **** were ultimately responsible for sending my payment, I had to call 23 times in order to receive their help. I don't need to remind you that the time you spent answering, forwarding, and listening to my numerous voicemails was during your working hours, time that you were paid for. Every minute I spent, with 36 phone calls plus many more between my bank and yours, was on my own time, trying to be paid for a vehicle that was in the dealership's possession the entire time that I was without payment. This is not how business is conducted. While you may feel you are not responsible for Mr. ***.'s outright lie about my method of payment, you are responsible for holding him accountable- as he is your former employee. In your previous response, you stated: "We are not sure what was said between the salesperson and the customer, but our method of payment is always a check." That may be the case, but this procedure was not followed by Mr. ***. If there is any doubt as to whether or not Mr. ***. lied about my method of payment, it is evidently true because of the simple fact that no attempt to send me a check was made until the following Wednesday, March 5, when I made contact with the dealership to follow up.

  As for the deposit hold with Chase, my bank, the deposit was only held for as long as it was because of the initially bounced check. The first time the check was deposited, $500 was instantly made available to me on March 6- the day of the deposit- and the full amount was made available the following day. This goes to show that subsequent 10-day hold after re-depositing the check was the direct result of the bounced check. While you say you may not be responsible for the 'glitch'- as you refer to it- with BMO bank, you are the account holder and therefore the only connection that I would even have to BMO bank. If you wish to cast blame to the glitch with your bank, then hold them accountable on your end. But I did not do business with BMO bank, I did business with ZT Motors. Therefore ZT Motors is responsible for the resolution on my end. 
  

  Sincerely,
  
  Emily ******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2021 Toyota Highlander into the FWB Toyota Dealership on January 6, 2025 for a routine oil change. I noticed that my driver's side running board was damaged the next day. I immediately contacted FWB Toyota to explain the damages. I was told by Mark that I was NOT allowed to take my vehicle to my usual dealership for repairs and that the repairs must be completed at their own dealership due to ******** *oyota (my usual dealership) charges them full price for parts. I agreed to bring my vehicle in the next day for the damage to be evaluated but I did not feel comfortable with that given the hostility I received from Mark so I contacted ******** *oyota. ******** *oyota assured me that I would be able to bring my vehicle to be repaired at their dealership and that they had other vehicles in their possession that were being repaired from damaged received at FWB Toyota. I ONLY agreed to bring my vehicle back to FWB Toyota while speaking with Mark because I felt that I had no other choice as well as being told that I was not allowed to take it anywhere else. I contacted FWB Toyota again today (February 18, 2025) since ******** *oyota has not been able to reach anyone regarding payment for the replacement parts and I was told by Mark that because I agreed to bring my vehicle back to their dealership that they would not be participating in having my vehicle repaired anywhere else. I explained that I was mislead and forced into bringing it back to their dealership because I was told that I was not allowed to take it anywhere else for the repairs. I am not comfortable with taking my vehicle back to the same dealership that damaged it in the first place and based on the treatment received from upper management. Mark also refused to provide me with anything in writing indicating that I was not allowed to take my vehicle to another dealership for repairs.

  Business Response

  Date: 02/26/2025

  If another dealership performed the repairs, we cannot pay for the repairs when we can do the repairs at our shop.  We pay for the repairs we do at our dealership.  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misdiagnosed problem with warranty issue on brand new car, took 300 for nothing and car still broken

  Business Response

  Date: 11/15/2024

  Customer came in with an issue with crooked steering wheel and pulling,
  we test drove and recommended an alignment, which was done.  We also fixed
  a leaking oil pan under warranty.  During the repairs we provided a rental
  in which was smoked in, during our inspection, we told the customer that she
  would be charged 299.00 as per her signature agreeing to not smoke in the
  rental car.  Because it now must be professionally cleaned, and additional
  money must be spent to attempt to get the smoke smell out of a brand-new
  car.  
  

  Customer Answer

  Date: 11/18/2024

  
  
  Complaint: 22468347
  
  
  
  I am rejecting this response because: I never smoked in the vehicle and we cleaned it before dropping it off. They had the car for 22 days and never did diagnose correctly.
  
  
  
  Sincerely,
  
  
  
  Amber ******

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I haven't had this car but little over a month and it broke down on me like 3 to 4 days ago and when I purchased this car for like 12,000 with 1500 down with a warranty added by the dealership Toyota of Fort Walton Beach Fl 777 Beal Pkwy the warranty was added with only 100 deductible I have been getting NOTHING but the run around since I purchased this car on 8/24/2024 they don't want to put my Warranty want to charge me 800.00 for a part that the warranty company stated was only 174.00 at auto zone the agent at the warranty company said something didn't seem right about the price it seem fishy and to look into it I contacted Rey whom is charging or trying to charge me these BOCUS charges when I have a warranty that covers what is wrong which is the pulley but Rey don't care he just wants to get over with the bogus charges that me nor the warranty company agree with why have a warranty if you still gone try to get over and charge 800.00 for something the warranty obviously covers I was advised by the warranty company to take my car back to the dealership only to try to be taken advantage of by Rey and the Manager never will give you a call back all I wanted was the warranty to be honered and my car fixed correctly and in a timely manner and the part be purchased from auto zone for the 174.00 that's it that's all but Toyota couldn't do that this Company needs to be looked into as well as some
  Co workers getting over on customers and charging BOCUS FEES check out their reviews if you think I'm lying or talk to some of their old employees

  Business Response

  Date: 10/03/2024

  There was a discrepancy with the parts pricing, between warranty, Advance Auto Parts and our dealership.  In order to repair the customer's vehicle, it requires specialty tools which would require a Jaguar dealership to complete.  The customer was informed of the specialty tools requirements, and our understanding was it was being taken to a Jaguar dealership.  The repair is covered under warranty, but, unfortunately, we do not have the ability to complete it here.  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, 2024 I purchased a 2018 Hyundai Sonata Limited from this dealership. The car was great for about a month or so before suddenly while driving home on 98 the vehicle went into Limp Home mode. I took it to a shop where they told me that a rod in the engine was blown or bad, but there was a recall on that engine and if I took it to the Hyundai Service Center they should replace it for free. Pain in the ass, but alright, I took it over to Hyundai. The next day I got a call from Hyundai saying that the warranty was voided when the last owner did not do any maintenance on the vehicle, and the dealership told him the same thing in December 2023, one month before I purchased it. So Toyota sold me a vehicle with a blown motor, which is $8000 + labor by the way, more than the car is worth, and when I told them about the issue, they pretty much told me that sucks, we can do a trade in but I have to pay off the negative equity of the vehicle, since I owe $17k on it, and it's only worth $7k-$8k.

  Business Response

  Date: 10/03/2024

  We are not sure what Hyundai warranty does or does not cover.  We sold the vehicle as is. However, we did offer additional warranty to the customer, but the customer declined.  We will contact the guest to see if there are other ways we can help.  The guest should expect the phone call soon.