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          Find a Location

          Hand and Stone Massage and Facial Spa has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileHand and Stone Massage and Facial Spa

            Spa
            Multi Location Business

            Contact Information

            6891 Daniels Pkwy STE 115

            Fort Myers, FL 33912-1502

            Get Directions
            Visit Website
            (239) 747-6750

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Hand and Stone Massage and Facial Spa has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              6891 Daniels Pkwy STE 115, Fort Myers, FL 33912-1502
              BBB File Opened:
              10/16/2019
              Years in Business:
              5
              Business Started:
              10/22/2018
              Date of New Ownership:
              9/2/2021
              Business Incorporated:
              1/16/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CE10014766 for this business, issued by Florida Department of Business & Professional Regulation

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              BBB records show a license number of MM38638 for this business, issued by Florida Department of Health

              These agencies may include:

              Florida Department of Health

              4052 Bald Cypress Way

              Tallahassee FL 32399

              (850) 488-0595

              https://www.doh.state.fl.us.

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • HS FORT MYERS, LLC
              Business Management
              • Mr. James Egan, Administrative Manager
              Contact Information

              Principal

              • Mr. James Egan, Administrative Manager

              Customer Contact

              • Mr. James Egan, Administrative Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/18/2021

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I had a membership with Hand And Stone Massage. I decided to cancel it when they took a credit away from my account because their employee did not do their job. Canceling with them was not easy I had asked for the manager Skyler multiple times and every time they would find out it was me they would say she was too busy to talk. Finally after a few days I received a phone call back from Skyler who Was not very friendly but said I would get my account credited with The missing massage and my account canceled. I have tried numerous times to schedule a massage but every time I do they tell me there's nothing available or if I do make an appointment they cancel the same day of the massage. I am asking for the refund of my two massages which are $59.95 each so a total of $119.90
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Tim A

              02/01/2024

              Had a membership with Hand and Stone and canceled our membership in person. They continued to charge my card for four months before I noticed. When I called about the charges, they said they sent me an email that I had to confirm that I canceled. I asked why I had to confirm, and they said I could come in and sign something. Why wouldn't they have me sign something when I canceled in person? How many people who cancel their memberships are continued to be charged?

              Local BBB

              BBB of West Florida

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