We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Elite DNA Behavioral Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Elite DNA Behavioral Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Elite DNA Behavioral Health has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Elite dna is a fake mental health provider. The one appointment was with a psychiatrist and he made me feel awful no help whatsoever ever just completely non helpful in any way I feel like crying he was short and sassy and made me feel stupi shame on him I regret reaching out to this company. Absolutely waste of time no way to contact him back or his supervisor or and contact email address to file a complaint.I dont care if he didnt give me adhd med I understand I am old. The problem was how he answered any of my concern or pleading with help for my flatline depression add and lack of ability to organize or clean or exercise.He scolded me for everything I was asking for help with.

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2025, my fiance, ***** ****** and I sought couples counseling and contacted ****** for in-network provider options. Elite DNA Comprehensive Therapy Services was listed as a provider offering couples counseling. We called the office, confirmed with the receptionist that they did indeed provide couples therapy and scheduled what we were told would be our first appointment. That February 6th appointment turned out to be nothing more than a brief phone intake, during which general information was collected: name, address, insurance, and the reason for seeking therapy. No actual counseling took place. A therapist briefly joined the call at the end, but again, there was no therapeutic discussion or service. We were told we would be contacted for our first session with a couples therapist, but after two weeks with no response, we followed up only to be told that they do not provide couples therapy at all. It became clear that we were misled from the start, both by the information on file with Humana and by Elite DNAs own staff. The result was a waste of time and a false promise of services that were never available. I then started receiving a $30 bill for the intake call-despite the fact that no counseling occurred, and no future service could be scheduled. On February 26th, I reported this to ************************* and they opened an investigation under Case #SIU202502100473. I was explicitly advised not to pay the charge due to the misleading nature of the appointment and was encouraged to file formal complaints with both ****** **************** and the **********************. My Humana Id *********, Humana case number #SIU202502100473Elite DNA statement #******A13142

      Business Response

      Date: 06/24/2025

      Please email **************************************** and reference this BBB complaint. I am certainly willing to discuss your concerns, but I cannot do so in this forum due to HIPAA concerns. 

      Jonathan 

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized Charges, Miscommunication, and Unethical Billing Practices I am filing a formal complaint against Elite DNA Behavioral Center regarding misleading appointment scheduling, unauthorized charges, and unethical billing practices.I initially scheduled an evaluation appointment for my daughter, which proceeded as expected. I was then told that the second appointment would be for me to meet with a physician to review the results of the evaluation. However, when I arrived, I was informed it was another evaluationa detail that was never communicated to me in advance.Following this, I was charged for two separate evaluation appointments, even though I only agreed to one. These charges were made to my card without my clear consent or proper explanation.Additionally, I received a confirmation email for a future appointment, to which I responded that I was unable to attend. Despite my response, I was still charged a $40 cancellation fee. This charge was unauthorized and unfair, as I properly communicated my inability to attend through their system.I attempted to address these concerns directly with the center but received no resolution. This entire experience felt transactional and impersonal, as though financial gain was prioritized over patient care.I am requesting the following:A full refund for the second evaluation appointment and the $40 cancellation fee.Written confirmation that no further charges will be made to my account.A review of their scheduling and billing procedures to prevent similar issues for other families.I strongly caution others to be aware of these practices before seeking services at Elite DNA Behavioral Center. Mental health care should be grounded in transparency, ethics, and respectqualities that were lacking in my experience. Thank you

    • Initial Complaint

      Date:05/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Elite DNA Behavioral Health in ***********, ** for a consolation. I realized after the appointment this was not a business I wanted to use. I clearly stated that at the end of consultation. They scheduled another appointment with our my knowledge and charged me for the service. I explained again I did not want to use their service and they told me I owe them money. They are unprofessional and scamming people.

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For many months they have made multiple billing errors resulting in appointment cancellations. I have contacted them multiple times. They have billed my insurance, double charged me for ****** and continue to try and bill me for payment collect through my insurance. They deny you your appointment and the issues are solely their billing department. I have called every department and have been promised a call back but that never happens. This is affecting my health.

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Don't use Elite DNA. You'll submit a questionnaire that they can't find and then spend the first meeting asking you the questions you've literally just already answered. Then you'll schedule an appointment, and the therapist will leave you a voicemail to cancel, and then they will charge you $40 for a no show appointment that they cancelled! Then you'll call in to try to resolve it and you won't be able to get anyone on the phone nor the issue corrected once communicated. The billing lady was very unpleasant and unhelpful. Now they just send bills with the fraud charge on them. I won't be going back here.

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed for a psychotherapy appointment that I didn't get. I came for medicine management as a new patient. I am just trying to understand why I got billed for therapy on a medical management appointment. I have talked to the office multiple times to try to get an explanation of the billing, and an appointment was set up with a financial advisor, ****, supposedly to get a breakdown of the billing. Instead, she just kept telling me the billing is accurate my deductible is high. Everytime I said, "I am not questioning my deductible, I am just asking about the psychotherapy that was billed when I came in as a new patient for medicine management," she just replied with the same thing. I was not being rude, I was just trying to get clarification because I was told that's why that appointment was set up to speak with her. I have a right to know what services I am being billed for, especially when $414 was billed for the initial new outpatient appointment, and another $285.85 was billed for the 53+ of psychotherapy. I just want to know if this is what happens with the new patient visit or if the psychotherapy was billed in error. I was only there for 1 hour, and when I spoke with the front desk they said the initial new patient was a 1 hour visit. I just need somebody to explain the billing to me so I know what is being charged is accurate and not an incorrectly added bill, but I keep getting the run around. I have called my insurance, I have called the office, I have gone down to the office, I spoke with the financial advisor who was of no help and was incredibly rude, and I left a voicemail for the office manager of the ************ location. I am just asking to have an understanding of what is being charged before I pay for it.

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/26/24 I was supposed to have a virtual appt with my psychiatrist through elite DNA. My complaint is not with ********** ********* whatsoever. My complaint, however, is with Elite *********** staff. I had been having issues with office staff ever since they switched my main office from *************** to ************. Office staff on 3/26/24 was supposed to post my appt payment on my portal so I could pay before my appt and they failed to do so. I had my boyfriend sitting with me as a second ****** to be a witness since the office staff tried telling me I was trying to get out of paying for my appts when they would fail to post what I owe on my account. This would cause my appts to be delayed or cancelled. As someone who needed this appt for mental health reasons, I am utterly disgusted with how unprofessional elite *********** staff is. No one is pleasant when you call in to ask questions or make appointments, and they shove you off on other people when they dont feel like answering questions. For mental health professionals this is unacceptable and I was unaware my appt from 3/26/24 had a payment due. Now my account is in collections and I had zero notification about a balance in my account. Not only do I feel lied to, but Im upset that my credit has been affected over something thats not my fault. Office staff had the opportunity to call me to collect payment for that appt as well but failed to do so.

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent me to collections for a bill that the Ex wife owes. there is a co pay that is required to see the doctor but they kept letting her run up a balance. and then she told them I would pay. so now i get notice from collection agency. tried to call Billing at Elite DNA multiple times and on hold for 20 minutes and the phone just hangs up. I have never signed anything stating they can bill me. the ex wife goes and is supposed to pay a co pay and then allowed to see the doctor. that is how it is supposed to work.

      Business Response

      Date: 04/17/2025

      I will forward your information to our billing team and have someone reach out to you. 

       

      thanks! 

    • Initial Complaint

      Date:10/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EliteDNA has a hostile worker that provided spoken and maybe written untruths about me as well as attempting to harm my reputation and billing me for it. This has been proven that she had purposely or not attempted to slander me.The owner of EliteDNA said to give this worker another chance, as he said she maybe had a bad day. I did this, today, Tuesday October 28. 2024, to only have to get off the conference with this person due to her obscene behavior. She was hostile to me again where I had to excuse myself and leave the conference, as well as made implied threats to slander me again.

      Business Response

      Date: 11/07/2024

      Please email **************************************** with more specifics about your complaint. 

    Elite DNA Behavioral Health is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.