Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself, my husband, and our son went to this dentist on December 26, 2023. They sent a $50 invoice for my husband. I have a $44 credit on my account. We plan to never use this dentist again for personal reasons. I have communicated with that office eight (8) times and nobody has contacted me back about my bill. I’ve sent them emails which I have back up for. I have spoken to three different operators who took my messages. I also spoke with a woman in the office who said, after taking my phone number, she would get back to me. She never did. Today is March 12, 2024 and nobody has contacted me. All I wanted was for my credit of $44 to be applied to my husband’s $50 invoice balance and I would pay the difference.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front for a procedure on 12/6/2023 that was performed on 12/11/2023 by *******************************. The procedure final cost came to $567.20. I paid $1759.20 up front for it which included procedures that were not needed , nor performed by *********************. I spoke with **** about the over payment and she acknowledged it. I later communicated via e-mail with ********************* - Operations Manager on12/18/2023 also acknowledging the overpayment amount of $1192.00. I have followed up with e-mails and phone messages requesting the overpayment refunded to my credit card or by check. As of todays date I have not received it, and they wont answer my phone calls or e-mails.

  Business Response

  Date: 02/28/2024

  Please see attached screenshot of patients refund request. It looks like it was initially requested 11/2023. It then went through the approval process. I sent an inquiry to see where it was in the process and it was approved today. Unfortunately we cannot process refunds here at the office level and it is a lengthy process. The patent should receive it within 3-5 days on his credit card.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21248687
  
  I am rejecting this response because:
  I have not received payment of the money they owe me. I requested the overpayment back in December 2023. I want to keep the complaint open until I actually receive the overpayment. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2023, I paid $5,240.50 in advance for the dental services I was to receive from my in-network dental provider, Daniels Modern Dentistry. After all charges were submitted and after accepting assignment from my carrier, ********** Blue Shield of Nebraska, Daniels Modem Dentistry was paid an additional $2,190.75 by my carrier bringing the total paid to $7,431.25.The total billed by DMD (Daniels Modern Dentistry) for all services was $10,026. However, because they are an in-network insurance provider, DMD agreed to accept assignment in the amount of $3,846, resulting in an overpayment to them of $3,585.25. On July 5, 2023, DMD refunded $1,772.50, leaving a remaining balance due to me of $1,812.75. I have uploaded the billing statements from DMD as evidence. I am also including the EOBs from ********** Blue Shield of Nebraska and the relevant portion of the **************** credit card statement as corroboration.My insurance carrier and I have called the office of DMD five times in an effort to resolve this issue or at least have a discussion. The first call was made on June 9, 2023; the most recent on December 15, 2023. None of our calls have been returned On November 28, 2023, ********** sent a letter to the *************** office of ************* the facts of the EOBs, the coded services provided, the claims received, processed and paid by ********** and Blue Shield which resulted in the overpayment of $3,585.25. There has been no response from DMD to date. This letter is included.On January 4, 2024, a certified letter from me to the *************** office of DMD was delivered and signed for at 1:41 p.m. That letter, once again, provided the details of the overpayment and demanded payment. Again, no response from DMD. This letter is also included in this complaint.Daniels Modern Dentistry needs to repay the money owed me. Thank you for your assistance.

  Business Response

  Date: 02/01/2024

  Hi,

  Once the eob was received from the insurance we put request in for refund. This is not and immediate resolve, it is a process. I verified where we are at this time and it shows approved with yesterdays date 01/31/24. They should have the refund on their credit card in which they paid in the next ***** hours. 

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21217397
  
  I am rejecting this response because:  Although Daniels Modern Dentistry returned the disputed amount (($1,812.75) to my AmEx credit card as of this morning, February 9, 2024, when I access my account via their patient portal, it shows a balance due of that same amount.  When those charges are dropped, I will accept their response.  I will monitor their website to see if this occurs.  At that time, I will again be in touch.

  Thank you BBB for your help in this matter.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 3rd, I had an appointment. I was quoted and paid $4156.00 before the treatment started. I changed my mind and went with a less invasive treatment. The price difference is $1800.00. I have been calling their ****************** for a week and no one calls me back. I called the office today and the women who answered my call tells me it is up to the billing director to approve my refund and it take 30 days for her approval. I have waited 2 weeks at this point, the 30 more days is another way for them to stall my refund.

  Business Response

  Date: 11/29/2023

  Hi,

  Thank you. This account has been refunded. It is a process however. Due to dollar amounts, refunds can take anywhere from 2 to 30 days. I understand how frustrating this may be but we have completed this on our end. 

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2021 I was seen in the office of ******* Modern Dentistry in ***************, ** and completed dental treatment. On this date an agreement was signed and paid $800 with a debit card. Insurance would cover the rest and the agreement was completed. I was notified of any further balance of any remaining bills with Daniels Modern Dentistry. I then went to ****** Smiles Dentistry which is affiliated with the company as they are under an umbrella. June 2022. After this appt, I received a few months later in the mail that said I owed over $700 to Daniels Modern Dentistry. This is over ***** months before I was ever given any notification of bills not paid. This is reportedly due in part to their change in the dental record system. This is ultimately unacceptable to send an old bill that apparently wasn't settled on THEIR end with insurance as my patient portion was paid in full the day of service. Which essentially is their own fault they didn't collect on insurance this has nothing to do with me. They cannot send old bills just because I went to another dental office, how is that coincidence? I'm currently disputing this charge with *********** which they also sent me to after I requested an appeal with the current company in writing, no one was able to discuss this with me via phone call or email with success and they sent my account to collections after a written notice sent back to them. Extremely unprofessional, as a medical professional myself this is absolutely unacceptable. Additionally due to how long ago this was my bank account does not keep the record online for me to supply proof of my payment in June of 2021. This is also a problem associated with their extremely delayed payment request which is ultimately in their favor and not of the patient.

  Business Response

  Date: 10/30/2023

  Unfortunately any balances unpaid by the patients insurance does result in he balance being transferred to the patient. In this case specifically, the patient paid their portion but the insurance did not pay theirs. After a year of appealing it with the insurance we have no choice but to transfer the balance to the owner of the policy which is the patient. We hope this helps the patient to understand. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I were seen 3 weeks ago for what were supposed to be routine cleanings. I was examined by the dentist ( after waiting in the chair for 30 minutes after the xrays were obtained) and he said I needed some additional items and that he would send the dental hygienist back in to complete the work. I waited another 30 minutes then this young man came in with an explaination of beniefits and said that I would need to pay another $300 on top of insurance for the cleaning. My insurance covers !00% of cleanings 2x a year and I have an additonal $1500 in coverage. I stated no...I just came for a routine cleaning today. He became visibly upset with me and said this is what is ordered....I said I just want a regular cleaning....he said...so you don't want this? I said no...he said FINE I'll walk you out. OMG not even getting the dentist. THEN he was nasty to my spouse when he asked about **** called the office to file a complaint 3x....left 3 messages NO CALL BACK. I sent a message though the app on my phone directly to the dentist.....NO CALL BACK I just got the bill from insurance and they did xrays that WERE NOT covered ( NEVER ASKED US IF IT WAS OK TO DO OVER **** WORTH OF UNCOVERED XRAYS)Never followed up and charged my insurance for an exam.....I need my teeth cleaned. I went to the dentist for a cleaning and I did not receive one and now my insurance won't pay for another exam.I want my teeth cleaned as per my request and I want the young man who was rude to be spoken to..I want ******************* to follow up as I have requested numerous times

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **************** to my CareCredit card Feb. '22 based on their guess-timate of what insurance would pay them. From EOB's I received it appeared that I was going to be owed a signifcant amount of money. I brought it to the office mgr's attn. on 4/4/22 while my husband was having services performed there. She said she would look into it & get back to me. I have called over a dozen times asking for updates & continually get told the office mgr. is out of the office and/or they will make sure someone calls me back. This is the same response given everytime I call & even tell them they keep saying the same thing with no calls back. You would think that if someone told you this is a repeat pattern/response someone would bring it to a higher *** attention to make sure it's handled.

  Business Response

  Date: 11/18/2022

  Hi,

  **** has been spoken with multiple times and advised the refund was processed. She disputed the amount. Once we explained how to read and EOB from the insurance she stated she did not want to return to the practice. We have not heard from her in quite a while.  

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18354800
  
  I am rejecting this response because: they are lying. I have NOT been spoken to multiple times. I have called tTHEM multiple times to get an update on refund owed to me.

  I FINALLY got a hold of them on 11/9/22 and sat on hold until the office manager would speak to me since I've been awaiting a reply for 6 months. **So proof that they are lying with their response..."We have not heard from her in quite a while." they spoke to me last week. I have also attached a screen shot of the call history to them including 11/9/22 to further show they are lying.**

  They advised me my refund was an amount MUCH lower than I anticapted due to the info. noted on my EOB's, but stated it deals with how things are coded. I do not have any coding experience so I have to take their word as truth. So I informed her that I'm exhausted dealing with them from this ONE incident and that I would like to receive my refund whatever little and potentially inaccurate amount it is so that I can be done with them and move on with my life.  I have YET to hear or so anything about a refund.  They claimed me to on 11/9/22 that they called me multiple times, but if that was the case I wouldn't be going to the point of involving the BBB to help get a resolution.
  
  Sincerely,
  
  *******************