Complaints

This profile includes complaints for Rodeway Inn & Suites's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rodeway Inn & Suites has 2 locations, listed below.

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• 

  Rodeway Inn & Suites

  2440 W State Road 84 Fort Lauderdale, FL 33312-4834

• 

  Rodeway Inn & Suites

  PO Box 813788 Hollywood, FL 33081-3788

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room through ********** on approximately 12/24/24 for the 30th of December at the end of last year at Rodeway Inn in Fort Lauderdale. I arrived late, after midnight on the 30th, but I called them and told them I would be arriving late, possibly around midnight on or about the 29th of December. When I arrived there, I wanted to add a second night stay on December 31st. I paid ********** approximately $108 for the one night stay. Rodeway charged me for two nights stay, the 30th and the 31st, when they should have charged me for only one night (the other being paid through Hotels. com. They refuse to reimburse me (Rodeway charged me approximately $135 for each of the two nights stay). The amount charged was slightly different for each night, but within a dollar - not sure why. Rodeway refuses to reimburse me for the night, claiming I was a "no-show". I did tell them I would be arriving late as my flight was not scheduled to arrive at the Fort Lauderdale airport until around 11:30PM. I believe I am owed $135 from Rodeway since the one night was booked through **********. They offered me a free one night stay at their hotel as compensation, but I will probably never visit there again, and if I did, I would not want to stay there largely due to the incompetence of the staff working the front desk. In speaking with them, there were three people there that first night, it took forever to straighten things out. They had two rooms scheduled under my name and I thought I convinced them that this was an error on their part. I eventually thought I did, but apparently not. I would like to be reimburse monetarily for the one night stay immediately.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently visited your establishment located in Fort Lauderdale, **. The reservation was made under the name ***************************** and Ecenia *****. Upon entering the room, the room was not clean. There were dust mites, food particles and roaches. When I turned off the light, roaches were crawling by the bed stand. It was very unpleasant, especially the fact that the front desk only offered 10% discount for the next stay. I am hoping that you are willing to extend a resolution for this unpleasant experience.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, we went to Rodeway Inn & Suites ft. Lauderdale Airport Cruise Port on 5/15/2023. We separated the hotel by Priceline where we see that on no where said that we have to pay for hotel parking and when we arrived the person from front desk tell us that we have to contact ***** the general manager from the hotel because we have to pay for the parking and the deposit of $100 for any damages and we told him that we look on there page and say Free Parking We talk to ***** at ************ and she give us different prices to park on there ****** lot, she start by $35 per day for each vehicle since was three vehicle and we i start telling her that we look on there page and Priceline page and everywhere say FREE PARKING she told us the best i can do is $15 per day for each vehicle. This people want to over charge people that stay at there hotel when they only want to sleep and go to work since we are not from Fort Lauderdale.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on vacation september 2nd-7th. I had made an online reservation to check into this hotel. On the 2nd when we got to the hotel, we got our room keys after checking in. When we got into our room i had wanted to take a nap from traveling and i was 6 months pregnant at the time and needed to rest. i was only able to nap for maybe an hour before i start itching like crazy.. i got out of bed and i had rashes and bite marks going up my legs. i immedately packed our stuff whent to the front desk and demanded that i get my refund and i will no longer be staying with them due to it being an obvious bed bug issue. The man at the front desk assured me that since i check out within an hour that i would get my refund back with priceline who i booked it with because it was only put as a hold on my card. I immediatly called priceline and they had told me the same thing. fast foward to 2 months later and i still never got my refund and when i kept calling priceline they kept telling me they et in touch with the hotel. When i last spoke to priceline they had told me that the hotel refuses to give me a refund ...on a hotel i NEVER even stayed at. I want my refund of $600. I tried to dispute it with my bank but the hotel is refusing it even after documentation of me staying at another hotel.