Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is *************************** I have been paying for my step daughters home school through time4learning for the past two years. The school district ended the program and now has told us that none of the classes count and time4learing refuses to help with any sort of refund.

  Business Response

  Date: 01/24/2024

  While we were able to communicate with ****************** via email, we were unsuccessful reaching the account holder via phone on 1/18/24 and 1/23/24. Time4Learning does not release any account information without consent from the account holder. In order to better assist the account holder, we will need some more information regarding the student progress provided to the school district.  I will be more than happy to assist with this if ******************** would like to contact our support team.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to renew our yearly subscription and our page was shut down so we could not renew for another year. Called Time 4 learning to resolve the issue on 9/21/23 around 9am. They stated we had missed our renewal date by one day. I disputed this since it is marked on our calendar and we pay every year on this date. I requested to speak to a manager that could help us resolve the situation and let us renew our subscription. The attendant would only state no one was available. After it was clear the call could go no further the attendant told me we would be charged the same amount if we logged in and renewed all over again. When i did this i was charged 100$ more. We are frustrated that the customer service was so poor and that no upper management would talk to us in the call center. We are also upset that we were told there would be no additional charges and are now being charged 100$ more a year.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription and have not logged in since April 2021. We have repeatedly called to cancel but they refuse unless we send an email from the email address listed. The email was made to keep home school material separate from personal material and no longer exists and we no longer have access to it. We were charged $767 total, $34.90 monthly, unless we filed a stop payment with our bank. This business, although good for home school, is a classic internet scam when it comes to billing.

  Customer Answer

  Date: 05/04/2023

  Transaction history for Time4Learning from our bank account. It was not used since April 2021. We do not have access to the email used for the account so they refused to cancel it several times. 

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 6-month subscription with Time4Learning that was paid for through my son's school. When the account was close to expiring, I received an email from the company notifying me. It also said that subscriptions would AUTOMATICALLY cancel once they expired (Please see the attached image of the email). So after reading that, I assumed that nothing else needed to be done. However, over 19 months later, I realized that my CC had been getting billed every month. I contacted them and asked for it be refunded, but they said they could only refund 4 payments. They said that they had sent me an email notifying me that billing would continue, but I couldn't find that email in my inbox anywhere. It may have gone to my junk folder, so I would never have known. Based on the last email that I read from them over 1.5 years ago, I would have assumed that the account was ending.

  Business Response

  Date: 02/10/2023

  The customer had an account paid for by her school from 3/5/21- 6/6/21. The last email regarding the account expiration was sent on 6/6/21. We received a call from the parent on 6/8/21 where she provided a credit card to convert the account to our monthly payments which are recurring until parents request cancellation. An email was sent on 6/8/21 confirming the credit card update along with a receipt of the payment (attached). While Time4Learning does not monitor the usage of accounts, we are able to confirm that the student listed was using the account until 6/23/22. Here are our terms of use. ************************************************************

  The account has been refunded 4 payments. Time4Learning understands that things happen so we are more than happy to refund another 4 payments dating back to June of 2022. We have attempted to contact the customer twice unsuccessfully and left voicemails.  Please feel free to call us at ************ and request a supervisor so we can work together to resolve this.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time 4 Learning has been charging my account $20 a month for the past 42 months after I attempted to cancel their services. I have not used their service for 4 years! I contacted them and they only refunded me 4 months which they claim is the *** they can do. They are thieves, tasking our money for services that were not used.