Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, I went on and paid for an extra 12 months for my son's homeschool programs. At this time, I had only used 6 of the 12 months I paid for in August 2024, which means I would have had to pay until July/Aug 2026. During this time in the summer, I had placed my son on hold and was BILLED those months. It was during the summer that they took away the "hold" option to their program, but I was told those months I PAID for during the summer would be added to my annual program I paid for. But instead, they took months AWAY from the 12-plus months I paid in full for. They are now stating I will owe another $300 in Feb to allow my son to continue to use the site for his schooling. At the start of the year, I was told he was paid in full until summer. I am asking for the CORRECT date for paid in full until JULY 2026!!

  Business Response

  Date: 10/20/2025

  Hello,

  One of our Support agents just responded to the email inquiry from Ms. ********** about 3 hours ago inquiring about the renewal date. It appears that the renewal date displayed on the parent dashboard was in error, and our representative reported this to our QA and Engineering team for review and correction (the renewal date appears to be correct in the internal billing system). Ms. ********** is correct, and we have documented her next bill date as 8/30/2026 in our email reply for her records, as well as ours. We appreciate Ms. ********** bringing this to our attention so that our team could report to our engineers and have this identified and corrected.

  Kind Regards,

  T4L Support

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:09/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I usually order time4learning every September for monthly payment of $77 or so and so went ahead and made order without knowing that they had completely changed their platform I immediately canceled (within ten minutes) and requested refund. After waiting 3 weeks for response they stated they only offer refunds to new users basically trial period. Normally I would agree with that except I had no idea of change of curriculum and style platform. So obviously if I had been new user and tried THAT platform I would have canceled also.

  Business Response

  Date: 10/09/2025

  Hello,

  We do see that Ms. ******** canceled the order very quickly after placing it, and the case notes regarding the curriculum not being a good fit for her students. We've refunded her order in full; that refund should appear back on her card within a few business days. We sincerely hope that this resolves her concerns and restores her perception of Time4Learning.

  Kind Regards, 

  T4L Support

  Customer Answer

  Date: 10/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with this company for s few years and was originally the first couple years paying monthly. Upon calling in I was told I could switch to a yearly plan. At no time was it told to me by the ***resentative that if I were to cancel at anytime that the unused time was non-refundable. When I called to inquire I was told I agreed to the original terms which mind you was a few years ago when the yearly pay was not available. At no time was this told to me by *** nor were any new terms sent to me in mail or by email stating this. I received notification on Sept 2 2025 my account was successfully cancelled and billing cycle ends December 2025. I strongly feel I am due a refund and I was told I couldn't speak to a supervisor about the charge over the phone.

  Business Response

  Date: 10/08/2025

  Hello,

  Time4Learning offers monthly subscriptions where new members can try the service for *********************************************************************************************************** if they're unsatisfied in any way. Annual subscriptions, as is standard to the subscription industry, are provided at a significant discount and are non-refundable. This information is available in the Terms of Service published on the Time4Learning website, linked here:

  ****************************************************************

  Kind Regards,

  Time4Learing Support

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23866829
  
  I am rejecting this response because: I was already a member when I purchased year membership and it was never told to me that I would not be eligible for a refund.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/20/2025

  Our billing & refund policies are published for public view under the Terms of Service on our website. They can be viewed here:

  ****************************************************************

  Specifically, the Terms outline Time4Learning's refund policy as follows:

  100% Satisfaction Guarantee. New Users who sign up for a Monthly Membership, (excluding free trial users, Annual Memberships, and merchandise sales) have a 14-day period from the date of purchase during which there is an unconditional money-back guarantee (14-Day MBG). If you cancel your membership during this time, you will receive a full refund. For purposes of this section and the Terms, a New User is someone who has never had a Membership of any kind with Time4Learning and is activating a Monthly Membership for the first time and using a credit card for payment.

  
  Refunds. Except for the 14-Day MBG for New Monthly Membership users provided above, all payments for Memberships to Time4Learning are non-refundable. For clarity, all payments for optional discounts and Add-ons, regardless of the type of membership, are non-refundable unless the user requests a refund within 14 days from the date of purchase of the discount or Add-on in accordance with these Terms. Any Membership Fees made by check or money order are non-refundable.

   

  Kind Regards,

  T4L Support

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 23866829
  
  I am rejecting this response because:

  These were not the original terms when I first signed up as this option wasn't available at that time. When this offer was provided to me over the phone the *** never said anything about change in terms or that I wouldn't be able to receive a refund. Very deceptive and unfair. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a homeschool plan and realized after logging in once that it didn't work well for us. I reached out to the company to try to resolve the problem and they just never answered. Because they can't be bothered to try to help us in the promised 4 days, I requested that they just cancel and they refuse. They stand by their no refund policy, but not by their policy for returning emails. No part of me even wants to do business with a company that will leave my child's education hanging for DAYS!

  Business Response

  Date: 08/15/2025

  We apologize for the delay in email response times - it's currently back to school season, our busiest time of the year, and we're unable to respond to all member contacts within our typical 24 business hours. All incoming emails receive an auto-response that we'll do our best to follow up within 4 business days.

  We see that this customer initially emailed Support on 8/5, and we responded on 8/11 (4 business days) with a detailed response to her question on navigating the site and marking activities complete. She emailed again on 8/8 and we responded on 8/10. We received another email on 8/11 inquiring about the site's Terms of Service, which we have already provided in our previous responses. 

  New subscribers have the option to choose a monthly plan with a 14-day Money Back Guarantee or opt to subscribe to an annual plan at a discount - there are no refunds on annual purchases, as they are so deeply discounted, and this is outlined in the Terms of Service agreed to at checkout.

  We would love to assist as much as possible in helping this subscriber utilize the product, however, providing a refund for their annual purchase is in violation of the Terms of Service. 

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23727814
  
  I am rejecting this response because:

  I'm another BBB complaint response time4learning responded: 

  "I understand your frustration for not receiving a refund after calling to cancel a subscription you purchased the same day. This was a mistake on our side and not how we normally handle a customer cancellation in this scenario. My team is working to refund your subscription from January."

  So if I would have just cancelled that first day instead of trying to make it work for my family, you would have honored my request for cancellation? We have spent less than 10 minutes (probably less than 5) in there and knew it didn't work well for our needs. I'm being punished because I attempted to resolve the problem instead of cancelling. 

  ALSO, please note that you didn't respond to my last email at all. You just sat on it for 6 business days. The email was asking clarification on your policy that was not in the prior email. 

  Sincerely,
  
  *** *****

  Business Response

  Date: 08/29/2025

  We apologize for the delay in email response times. We are currently in the height of back-to-school season, and our Support team is working as diligently as possible to care for all of our members as quickly as they can.

  New members to Time4Learning do have the option to first sign up for a monthly subscription that includes a 14-day money back guarantee. This offers them the opportunity to explore the product and ensure it fits their needs.  

  Annual plans are deeply discounted and licensing is purchased by the company for the membership. Due to this unrecoverable expense to the business, they are outlined as non-refundable, as noted in the Terms of Service agreed to upon sign up. The Terms of Service can be reviewed here: 

  ****************************************************************

   

   

  Business Response

  Date: 08/29/2025

  We apologize for the delay in email response times. We are currently in the height of back-to-school season, and our Support team is working as diligently as possible to care for all of our members as quickly as they can.

  New members to Time4Learning do have the option to first sign up for a monthly subscription that includes a 14-day money back guarantee. This offers them the opportunity to explore the product and ensure it fits their needs.  

  Annual plans are deeply discounted and licensing is purchased by the company for the membership. Due to this unrecoverable expense to the business, they are outlined as non-refundable, as noted in the Terms of Service agreed to upon sign up. The Terms of Service can be reviewed here: 

  ****************************************************************

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23727814
  
  I am rejecting this response because:
  Your most recent response failed to provide any new information or resolution, which makes it clear that you are choosing not to address my concerns with your policy and services. This reflects poorly on your business practices and raises legitimate concerns about how your company treats customers. As a consumer, I have the right to share my experience, and I will be informing homeschool communities and groups about your platform, policies, and customer service. Others deserve to know how your company exploits and mistreats homeschoolers before deciding whether to do business with you.
  Sincerely,
  
  *** *****

  Business Response

  Date: 10/09/2025

  Hello,
  There is no new information to provide in this case. New members to Time4Learning do have the option to first sign up for a monthly subscription that includes a 14-day money back guarantee, so consumers have the opportunity to explore the product and ensure it fits their needs, however, annual plans are deeply discounted and a financial commitment is agreed to through the Terms of Service by the member, again because the licensing is purchased by the company and is irrecoverable. The Terms of Service are agreed to at sign-up and are the governing agreement between Time4Learning and it's members. Ms. ***** had the option to choose a monthly plan to with a 14-day Money Back Guarantee,as do all new members. We remain available to help support the member in any way we can to ensure they can enjoy the program.

  Best Regards,

  Time4Learning Support

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My two children have been enrolled in time4learning since August 24th, 2024. Since January of this year we have not been able to access any ******s. An error message would pop up for any ******* We tried three different devices. We had to supplement with different homeschool curriculum. I would check in every month to see if the website was working but it was not. Today I asked for my money back and they said they only give money back two weeks after enrollment. Even when the program was working it would glitch and say my child had not competed the ****** and they would have to do ***** minutes of work all over again. Terrible program, terrible customer service, terrible website. Wait time for support is ridiculous. Do not use this service. I just want my money back for the months their website was not working even though the entire experience was terrible and riddled with technical difficulties and long wait time for support that doesnt help. It took me five attempts to even get my childrens activity pulled up to download for their records.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time 4 Learning has this autopay policy. There are times when I am unable to make the payment in the window of time because my car is locked and they suspend the account which is understandable. During the suspension I have no access to Time 4 Learning website let alone their services which is understandable. The part that is not understandable is once the payment is received, I could be double billed in the same month depending on when I made the payment. For example last month I made a late payment on January 21st. I was unable to utilize Time4Learning services due to the suspension (which is understandable) from January 2nd all the way to the 21st (when the payment was made). The payment is supposed to cover a month of service. By the 27th of January they were attempting to withdraw the fee again. That gave me barely 7 days of service. We pay a monthly membership fee not weekly. When I reached out I was told that the late payment covered the previous month January and they do not change the payment due date. That means if someone pays late they lose out on service. That means the payment made January 21st covered a week of service and not a month which is promised with the membership. This would mean that I lost 3 weeks of service due to the suspension. This is unethical considering that I have to pay again and pretty much be billed twice in the same month. It seems as if they penalize customers for late payments with this policy and a resolution needs to be met.

  Business Response

  Date: 02/20/2025

  Hello,

  Time4Learning is a subscription-based software service, so it is correct that our monthly or annual memberships require a credit/debit card on autopay to access the curriculum. However, our billing system does not suspend customers when the account becomes just a few days or a week past-due; typically, accounts are not suspended until they are at least a month or more past due. Once an account becomes past due, we send a series of emails to the account holder advising them that a payment is needed in order to maintain account access, in case the member has forgotten to update an expired credit card, or payment has been delayed for some other reason.

  We searched for an account for ******* ********, and were not able to find any located in ** using the email address provided in the complaint. We would very much like to resolve this issue if Mrs. ******** can provide either the email address associated with the account or her account number so that we can review and provide a solution. If there was an error on Time4Learning's part, we absolutely want to correct that. 

  Best regards,

  T4L Support

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used and cancelled company a few years ago. Signed back up to check out the curriculum for my daughter's current level, as there's no other way to see the curriculum. After immediately reading and reviewing curriculum, I canceled within 10 minutes because it did not fit her current learning. I asked for a refund and was emailed back I was not eligible because 14 day grace ****** was for new customers not renewing customers. Seeing as how I wasn't even logged in for 10 minutes nd didnt use any of their resources it's funny to me they will take over 30 bucks for that. I haven't used the site in over a year so the content is new to us since learning levels changes yearly.

  Business Response

  Date: 02/03/2025

  ****,
  
  I understand your frustration for not receiving a refund after calling to cancel a subscription you purchased the same day. This was a mistake on our side and not how we normally handle a customer cancellation in this scenario. My team is working to refund your subscription from January.
  
  Regards,
  
  
  ****** *****

  President
  Time4Learning

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business promises an efficient homeschool curriculum layout. My daughter does school work, the website does not count the work as completed and she has to do it all over again to continue other work. This is counterproductive and Im not paying money to make my kids repeat work over and over again. I should not have to pay for that, their website does not deliver what is promised.I reached out to the business and they refused to give me my money back for something I paid for but was not receiving.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used T4L since 2021. A few weeks ago I received an email saying I needed to renew or I would lose all my children's info allowed a gap in service. I renewed & paid for the year in whole. 2 days later, my kid's hybrid homeschool tutorial decided we wouldn't be using T4L this year. I immediately emailed the company to refund the year as it is $500. I heard back 3 days later stating I am outside the 14 day return window. I countered with proof of being within 14 days. I did not hear back for 2 days so I called. (My complaint is NOT with the 2 support staff I spoke with. They both were very kind and understood my predicament. (**** and a man I forget his name)) Firstly, the man tried to get approval for refund as the year of service I paid for had not even started. (still hasn't). He did not get approval so he suggested I write a detailed email sharing my situation. I did so and received a generic response that just said their policy states that no refunds are given except for NEW members within 14 days. I am not a new member and I did not know this was a policy. So, you aren't allowed any ***** even if you have been a customer for years. The second call was the same answer though she tried hard on my behalf. I asked why customers who blast the company online get refunds (proof is in the comments on BBB) yet someone like myself who tries to solve this internally are only given the (direct quote) " As we are held to a high standard of upholding the terms we have set in place, we also hold our members to the same high standards." They stick to their policy with people who call and email privately, yet anyone online who blasts them, they are willing to break their policy for appearances sake? My year of service has yet to even start yet they claim they can't do anything and so my $ remains in their hands. My receipts states nothing about no refunds. This is unethical business & so I file my complaint hoping they will refund me and raise awareness of this practice!

  Business Response

  Date: 08/23/2024

  Time4Learning is happy to provide new members 14 days to try the program and ensure that it will meet their student's needs. In the event that a new member finds that the program doesn't fit their needs, we immediately refund any subscription fees and close the associated account. Per our Terms of Service, which is the binding agreement in effect between the company and the customer:

  "100% Satisfaction Guarantee. New Users who sign up for a membership, provided they have not taken part in a free trial, have a 14-day period during which there is an unconditional money-back guarantee. If you cancel your membership during this time, you will receive a full refund. For purposes of this section and the Terms of Service, a New User is someone who has never had a membership with Time4Learning and is activating a membership using a credit card for the first time.

  Refunds. All payments for memberships to Time4Learning are non-refundable, unless you are a New User (defined above) who requests a refund within the 14-day money back guarantee period as provided above. All payments for optional Discounts and Electives are non-refundable unless the user requests a refund within ******* from the date of purchase of the optional Elective. Membership payments made by check or money orders are non-refundable.

  Whenever you access Time4Learnings website, you do so subject to the Terms of Service and all policies or procedures specifically incorporated herein by reference."

  Time4Learning provides these Terms on our website, and they are presented for agreement when new users enroll in the program. **************** account is not a new account, but rather has been established for quite some time, and does not qualify for the money-back guarantee. Time4Learning is aligned with the stipulations outlined in the Terms of Use with regard to this account, and the agreement is legitimate and binding. Based on this information, the charges disputed in this complaint are valid, and the company is unable to issue a refund according to the Terms. 
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22174684
  
  I am rejecting this response because: I do not deny that I am outside the policy's parameters for refunds. My issue is with the policy itself. I reached out to T4L within 2 days of signing up for a year because the year that I signed up for did not go into effect for another week. My daughter's tutorial has the same policy, no refunds once the year starts, but if a family changes their minds before the start of the year, they will be refunded. The no-refund before the contract even goes into effect is heartless and has a standard of no ***** for mistakes within reasonably amount of time. If I had already started the contracted year, I would have more understanding. But T4L continues to stand on this policy as if it fair. I am asking for a fair, understanding reassessment of this policy, not just for myself and the $500 being kept from me but also for future customers. I plead that T4L reassesses this policy as it is unfair due to the nature that my contracted year had not even started at the time I reached out asking for a refund. I had no issue with T4L prior, it was a decision made together with the teachers in my daughters homeschool tutorial to discontinue use of the service for the 24/25 school year. I did not want a refund because I was angry. However, I am inclined never to use this company again because of the nature of the heartless responses I have been met with outside of the 2 people I have talked to on the phone who tried to connect me with the management level but was refused.  
  
  Sincerely,
  
  *************

  Customer Answer

  Date: 08/27/2024

  This complaint has been resolved. The company emailed me today and informed me that no further refunds are available as my chargeback has been approved by them. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the customer service hotline as soon as I saw I was being billed still. Unfortunately it was August and I thought I had already cancelled with them. For some reason it is now saying I never cancelled even though they can see no activity since I paid for the month of March. They said policy stops them from giving me my refund. It could not be possible that technology did not work on their website but someone who has used the website before and cancelled does not deserve a refund even though we did not use it. I asked to talk to ******* after talking with **** and was told even if I talked to someone above them nothing would happen. No one should use this site at all because a company who will not give money back even though no activity had happened is very suspicious. They only offered me this last month to go back to me but could not refund me anymore because they are greedy.

  Business Response

  Date: 09/09/2024

  We've reviewed ******************** account and found that the only contact made with T4L was on 8/6/24 to cancel the account and inquire about a refund. Per his request, the account was canceled, and a confirmation email of the cancelation was sent to the email address associated with the account. There are no records of previous contacts requesting the account to be canceled. Per T4L's Terms of Use, the company does not monitor subscriber activity to determine if an account should be canceled or remain active - accounts must be cancelled by the subscriber by doing so online through the Parent Dashboard or by contacting Customer Support. Per the contact records and Terms of Use, we are unable to issue a refund. If **************** has confirmation of cancelation prior to 8/6/24, we invite him to submit it to T4L Support so that the situation can be reviewed.