Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an e-sim from this business. got a message saying it should be activated in 30 minutes. 36 hours later every time I try to activate I get an error message. no response from support/customer service but they promised an escalation of my issue (a chat bot) which never happened. no response whatsoever other than two mails requesting I rate the support. WHICH I NEVER GOT. six tries to their phone number would not go through. the seventh did but I was so sick of them I did not wait for an answer. absolutely poor service. I wonder if this company is not a scam

  Business Response

  Date: 12/08/2025

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve encountered with your eSIM activation and our customer service.
  After reviewing your case, we found that the reason your eSIM QR code was not initially sent was because the service address provided was in ******. Unfortunately, U2C Mobile currently only provides service within the ***, and our system does not process activations or send QR codes for addresses outside our service area.
  We see that you later  updated your service address to one within the ***. As a result, your eSIM QR code was successfully completed and sent to you. Were glad you were able to move forward, and we apologize for any confusion or delays caused by this address issue.
  We also note that several attempts were made to reach you through our customer service channels. We apologize if these communications did not resolve your issue in a timely manner. It is never our intention for customers to feel unsupported, and we regret that our escalation process did not meet your expectations in this instance.
  To ensure fairness, we have issued a full refund for your original eSIM order. You should see this refund reflected in your payment method soon. Our team is always available to review any remaining questions or help you further if needed.
  We take pride in serving thousands of satisfied customers every day, and we are genuinely sorry that our instant activation did not work as intended in your case. Your feedback is important to us and will help us improve our systems and communication processes.
  U2C Mobile is committed to providing affordable, reliable service with no contracts or hidden fees. We assure you we are a legitimate business and take all customer concerns seriously.
  If youre willing, please contact us with your order details or reach out directly at ******************************************* so we can resolve any outstanding issues. Thank you again for your feedback, and we apologize for not meeting your expectations.
  

  Customer Answer

  Date: 12/09/2025

  The business is correct about the address issue but even after using a US address I was unable to activate service. 
  I requested complete deletion of my account. After a few weeks with no response I mailed them to again request complete deletion. Instead of acknowledging the request they wrote me back that the account was reactivated. 
  after several heated exchanges yesterday I received a mail confirming deletion. But it is a pity this is how this company operates. 

  Customer Answer

  Date: 12/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  The business is correct about the address issue but even after using a US address I was unable to activate service. 
  I requested complete deletion of my account. After a few weeks with no response I mailed them to again request complete deletion. Instead of acknowledging the request they wrote me back that the account was reactivated. 
  after several heated exchanges yesterday I received a mail confirming deletion. But it is a pity this is how this company operates.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had service with U2Connect Now on their Rural Blue (wireless internet) for approximately 1 year. On Oct 2, 2022 it stopped working, my service payment had just been charged to my card. I called customer service and was advised that I needed a new sim card and would be shipped out the next day, should have it in 3-5 days. 7 days later I called back, and had a hard time getting through, same story. Then the only way to contact them was through Messenger and got the same story. After 3 weeks I filed a cancellation request. After 3 days I didn't receive a confirmation, so I filed again, and again, and again until I finally received a cancellation confirmation - 3 months later. I never received a sim card replacement or an RMA to return the equipment. I sent multiple certified letters with no response and a couple were returned to me as invalid address. They refused to refund the 3 months I was without service stating that I did have service which was impossible since the unit was in a box the entire time. I filed a fraud alert on my card along with copies of all of my correspondence with them to my bank who handles the card and a representative from **** called me back stating that they had numerous claims against this company but they had to allow another 30 days for the company to respond. They also asked if they could use my documentation as evidence in a investigation they were mounting against this company. **** got my money back so I was more than willing for them to use it. FAST FORWARD - 11/22/24 (2 years later!) - I receive an invoice via email from U2Connect for a past due invoice of the 3 months of non-service PLUS they are now billing me for Dec 20, 2024-Jan 20, 2024 services which I did not sign up for. I called and spoke to **** and she said she would forward my message to accounting management and they would contact me after 'investigating'. I do not EVER want to have anything to do with this company ever again! STOP SENDING BILLS!

  Business Response

  Date: 12/08/2025

  Thank you for bringing your concerns to our attention and for your patience throughout this process. We sincerely apologize for the frustration and inconvenience you experienced with your U2Connect Now Rural Blue wireless internet service.
  Regarding the recent invoice you received on November 22, 2024:
  This invoice was sent in error due to a system issue on our end. Please rest assured that you have not been charged, and we have not processed any payments for the periods in question. We understand how concerning it is to receive unexpected bills, especially after your service was cancelled and your account was closed. We are taking immediate steps to correct this mistake in our billing system to ensure you do not receive any further invoices from us.
  We also want to acknowledge your previous difficulties with service interruptions, replacement equipment, and communication. We regret that your experience did not meet our standards, and we are truly sorry for any additional stress this has caused.
  To confirm, your account remains closed, and there is no outstanding balance owed. You will not receive any further communication or invoices from U2Connect Now.
  If you have any additional questions or need further assistance, please let us know. Thank you again for your feedbackit helps us improve our processes and better serve our customers.
  Sincerely,

  Customer Answer

  Date: 12/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was enrolled into this company (U2Connect Now) without my consent Im enrolled into the *** Program for internet which my provider was Infinitiy I dont know how U2Connect Now got my information They also took my payment from the *** Program that im enrolled in Most importantly they stole my personal information and took my credited money

  Business Response

  Date: 04/26/2024

  *** from U2 Connect Now is calling the consumer to discuss and assist.
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three occasions U2connectnow has taken my refund from the federal *** program. December 2023, January and February 2024 a $30 refund for each month was taken without my consent or knowledge. Since July 2020 I have used Xfinity as my wifi provider and I signed up for the *** program thru Xfinity in August of 2023. There wasn't any problems till December 2023 when U2connect took my refund. I called them and was told they could close my account but could not refund me, that was thru their call center, You can not get a number to call their Florida Headquarters. The KICKER IS I got no service from them, NOTHING. I jst called again and they keep hanging up on me

  Business Response

  Date: 04/15/2024

  Consumer insisted on deactivating his account even though he was told doing this he would lose his ACP benefits. The account is now closed, but not eligible for a refund. Last conversation that was had with the consumer was mainly concerning his request to speak to a Florida rep.

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Affordable Connectivity program was switched from Charter to U2 Connect Now without my permission. I never gave them permission. I don't have an account with them. I've never had an account with them, I've never heard of them until Spectrum contacted me to let me know my *** Credit had been switched to another company. After over an hour and a half of calling my provider and the *** folks I finally got my new application number so I could switch back to Charter/Spectrum. This is FRAUD!

  Business Response

  Date: 01/16/2024

  ******** stated the account was closed or *************************** on 01/07/24.

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21037950
  
  I am rejecting this response because:
  

  I had to take action with the *** Program as well as run through hoops to get my *** credit back to my account. The account should NOT have been opened in the first place as it was fraud. I never gave permission for the account to be opened.  Simply saying "The account was closed 1/7" is not good enough and accepts NO responsibility for the fraudulent actions this company took.  No I do not accept this as a valid response to why my *** credit was SLAMMED to another provider. Until THAT issue is addressed I will not be happy.
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/08/2024

  ******* from U2 Connect Now confirmed the consumer has now reactivated his account. Consumer requested to reactivate.