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Business Profile

Colleges and Universities

Nova Southeastern University, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nova Southeastern University, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Nova Southeastern University, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Nova Southeastern University (NSU) ******* to inquire about their doctorate programs on 6 Jan 2025. I received an email on 6 Jan 2025 from ***** ******* ******************* with an welcome email, "Dear ******, thank you for your interest in Nova Southeastern University. The College of *********** Sciences..." but it was signed "Regards, *** ******, DHSC...On 11 Feb 2025, I received a second email from ***** (and also had ***** ******* in the signature area this time) and I had decided on a different doctorate program, so I responded to ***** stating, "Good Evening *****, Thank you for the invite, but I will be attending a different school. Please unsubscribe my email." I believe ***** responded but I must have deleted the email. On 6 May 2025 I received another email from ***** ******* about the "Health Science Virtual Open House". This time I blocked the email On 15 Aug 2025, I received a text from ************ "Hi ******, ready to advance your health care or public health care while continuing your professional journey? Join ***'s Virtual Open House on Aug 20...signed by ***** *******"

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NA

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******** ****** I am an alumni here at ****. I am still active with the board of trustees . I was informed that The President of The college has been stealing funds for years. This needs to be investigated. Not sure how much but a audit needs to be conducted

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in the year 2024 I applied for financial aid to take classes at nova Southeastern University. I was approved for financial aid and was using it at the time However in November 2024 I was in a devastating head-on collision which rendered it impossible for me to take classes in the winter semester of2025 I dropped the classes however they only gave me 50% of the charges for the classes. in March after feeling better from the accident I decided to take the same classes that I was going to take before the car accident When I was going to register I was told I had a $4000 financial hold on my account therefore I could not register for classes I couldnt understand why I had a 4000 financial hold when $9000 was in my account however the ********************** sent the money back to the department of education never asking me about it they just sent me a letter telling me that they had done so. I shouldnt have to pay any money the $4000 shouldve been paid out of the $9000 that was sent back to the Department of education I am asking that you advise nova Southeastern University to free me of the $4000 financial hold which is totally unfair I find it to be very disgraceful that they would charge me $4000 after I was in a devastating head-on collision which rendered it impossible for me to take those classes especially when there was $9000 there that they couldve used to pay the $4000

    • Initial Complaint

      Date:04/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with NOVASEUNIV, they did not provide me with the original contract as i requested.

    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      University is charging me for Insurance on my last year after I fill out my information with my ***************** and ***************** as I always have done thorough my entire Master degree. Which now is not letting me obtain my degree after I finished due to this bill. Does not make any sense that I have to paid insurance to school when I am a veteran and I have a Federal private insurance and they have my information on file. I want this charge to be remove to obtain my degree. I have talk to them many times and sent emails and they do not want to remove the charge. As always at the end University always find a way to charge something to people, and students will keep paying to obtain their degree asap. This is outrageous, what they are doing, degrees are already hard to obtain and very expensive. ******* is my academy advisor. I do need help please. Thank you

    • Initial Complaint

      Date:02/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nova Southeastern University Bookstore in ***************, ** is unorganized and unprofessional. I'm a grad student at the school. This is the 2nd time I've spent my money, and they have NOT given me.what I paid for. In the Fall semester 2023, I did received my eBook, but it somehow disappeared, and I had no way of accessing it. The bookstore lied and said something that I did not do. They threw me through the hoops. This time for Winter 2024 semester, I paid over $400 for my books. I ordered them a month ago and set up to be shipped to my house. I STILL haven't received my books. The manager of the bookstore is lying again saying my card declined when I purchased them. That's a big fat lie!! I showed them my confirmation number to my order, and showed them that it was plenty of money on my card to make the order. Its this type of unprofessionalism and awful business that this bookstore has taken me through and they need to held accountable.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2/ 2022 my son *********************** went to see **************************** for a yearly physical. Blood was ordered through Quest Diagnostics. Quest diagnostics billed ************* care for the labs and it was denied do to a mistake on a diagnosis that the ************ wrote on the medical records. ( the diagnosis was sleeping disorder instead of the code for a regular yearly physical) I received a bill for $****** from Quest Diagnostics. The problem started since I called ************* care and asked why the bill was denied and they told me that the sleeping disorder was not cover. I told them that my son has not been diagnosed with a sleeping disorder and that must be an error. Then I called and spoke to ************ and told her what happened and she agreed with me that there was not a sleeping disorder and that they would fix the mistake and send United health the new medical report. I have been calling non stop since January 21/2023 to get someone to help me fix the mistake and all I keep getting is that they sent the medical records but when I called United since January 21/2023 they keep saying that they havent received the medical records they need. I dont know who to believe anymore the student health center and United health just keep telling me the same till now and in the mean time Quest diagnostics keeps sending me the bill for the ******. I have spoken to many people at the United health and many people at the student health center and no one seems to want to really help me get this issue resolved. Here is the information of the people I spoke to many times.-*********** *********** -********************* at the student medical billing ***** *********** I spoke to Ms ****** at least 20 times and she reassured me the medical records were sent to United but United says they have not received it.-*****************************- manager at the **** student health center *********** My sons name is *********************** Insurence ID ******* ************* Care Insurence *************

    • Initial Complaint

      Date:01/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about your eyeglass department yeah I'm coming to the department which issues the glasses what's on so does stupid me myself as a disabled individual with mental health issues as well as low vision and other mental health issues was not clearly explain the insurance that was on the glasses as well as the exchange policy as well as the policy for turning to when the frames under warranty expire as well as the things that pertain to the list now I was charged excessively excessively for the frames as well as delicious I know the same frames that you guys are selling for $200 139 140 but anyway my frame had broke and I got glue on my lenses and the lady told me when I came there that I should get a new eye exam when the eye exam I have it was just completed what August and she's telling me to get a new exam and come back with some money for some friends with the frames I was never clearly explained the warranty or the extended warranty or you know the policy and reference to the warranty with the lenses and what we can do and what we can do this is all about money and it's ridiculous and it's a heartbreaking because the majority of Us come there are poor the majority should come there have ******** or some type of insurance issue which on the majority of us anything and we've been taking advantage you want to talk to me just to address the issue that works back there who gave me a cheap for our friends for free hung the phone up here after I explained to her that policy was never explained to me in regards to the warranty and I was it was never ever taking into account did I had a disability learning impairment or issue with the understanding what was being said because by law the warranty is what we can drag his voice when it is not clearly explain to an individual who has mental health issues in no understanding and learning with being said as well as clear definition are the clauses and phrases that exist within the parameters of the warranty so I'm taking this one to the ******* ******************** as well as *************************** as well as Italian I see ******* to the governor and we're going to look into this and address this matter

    Nova Southeastern University, Inc. is NOT a BBB Accredited Business.

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