Complaints

This profile includes complaints for Accu-Temp Heating And Air Conditioning Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Accu-Temp Heating And Air Conditioning Inc. has 2 locations, listed below.

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  Accu-Temp Heating And Air Conditioning Inc.

  408 S Daytona Ave Flagler Beach, FL 32136-3621

  
• 

  Accu-Temp Heating And Air Conditioning Inc.

  PO Box 1261 Flagler Beach, FL 32136-1261

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to Accu-Temp Heating and Air Conditioning. On October 9, 2025 a service technician (****) came to our house at *** *** ***** *****, ****** ***** ** to do a routine maintenance call. Once he finished his work, he said that we needed a new system. Tried to show us that there was an oil leak, but we couldn't see anything. He continued with pressure stating that we could do a temporary fix, but not sure if it would work or how long it would last. Advised us that he wouldn't do the temporary fix if it was himself. Then he proceeded to mislead us stating there was a $2,000 tax credit if we installed prior to December 31, 2025. I inquired about getting a certificate or some kind of form for the ***. I was told I don't need one. Then stating it will be December before you know it. More pressure. This tax credit according to online states it expires in 2032.The technician left and after discussing the matter, we decided to try put a hold on it til we could decide. I called Accu- Temp to ask it to be held for weekend and was advised the equipment had already been ordered. So I then tried to cancel the entire order and again I was told once equipment ordered it cannot be cancelled. I asked for my $1700.00 deposit be refunded/credited back to my account. They would not do it. This is all in the matter of a couple hours, not days or weeks. I have since sent an email and certified/registered letter to Accu-Temp again stating we wanted to cancel.

  Business Response

  Date: 11/18/2025

  Our technician performed routine maintenance on October 9, 2025, during which he discovered that the system was low on refrigerant. He informed the homeowner of the potential for a refrigerant leak, and after discussing the findings, the homeowner elected to proceed with a full system replacement.

  The homeowner signed a contract acknowledging that once equipment was ordered, the deposit would become non-refundable. In accordance with this agreement, we processed the equipment order shortly after the appointment. Later that same day, the homeowner contacted our office requesting to cancel. At that time, we explained that the order had already been processed and that, per the signed contract, the deposit was non-refundable.

  Regarding the tax credit, the equipment selected qualifies for potential federal incentives as stated on the **** certificate. Our technician communicated that the equipment may be eligible—not that the homeowner was personally guaranteed eligibility, as individual qualification varies based on tax circumstances.

  The non-refundable deposit policy is clearly stated in the contract, located directly beside the customer’s signature, and is always reviewed verbally at the time of agreement. Throughout this process, we made every effort to work with the homeowner while still adhering to the terms of the signed contract.

  Despite the contract terms, we issued a $1,610 refund out of the original $1,700 deposit, retaining only the credit card processing fee. Additionally, we absorbed the cost of shipping for the equipment as a courtesy and in an effort to resolve the matter amicably.

  We believe we acted fairly, transparently, and in good-faith compliance with the contractual agreement.

   

   

  Accu-Temp

  *************