Business ProfileforAccu-Temp Heating And Air Conditioning Inc.

If zI could mark 0 stars I would. They installed a Trane air conditioner for us in 2017 and we have had nothing but problems with it, They charged us for multiple service charges, never serviced are unit. Now it is so bad we have water all over the floor, They never took the panel off the air conditioner handler and cleaned out the tray. We saw it for the first time yesterday and it was full of gunk, They only flushed out the conduit on the outside of the unit. But they never cleaned the connection drain on the inside. Also, they must have torn the insulation flex duct I. The attic during installation and there has been condensation building up and dripping on the drywall ceiling. Three weeks ago they charged us 600 dollars for a new thermostat. They never found the root cause of the problem,I asked them to come out and address the issues and they wanted to charge us for the call when they were the reason for all of the issues to begin with, ***** also tried to sell me a UV light. When we opened the panel we already had one and they ne asked us if we wanted to replace the bulb in 7 years. I believable, The lady was nasty with me and refused to let me speak to the owner. The website says the customer is always right well all she did was tell me I am wrong and she refused to someone out to correct and fix and left us in a mess. Now we have to wait until Wednesday to get someone else out. Im so disgusted with them. They dont deserve to be in business

In regards to water dripping at the customer's home, it is not the fault of Accu-Temp from the date of installation or any time thereafter. As we discussed with the owner, they have not performed routine maintenance on their HVAC equipment with us since the complimentary maintenance visit in 2017. The comment to our office staff that this unit was not properly installed is an erroneous statement. I had advised the customer that we pulled a permit for the 7/27/16 installation and the inspection was passed and approved by the County. Although this is a very unfortunate situation, we need you to understand that there could be numerous reasons why the system is producing water - lack of recommended maintenance, lack of recommended blower cleaning (which is extremely impacted), a possible clogged drain line (which also is not visible from outside the home and possibly buried underground) and/or clogged drain pan, etc.The customer stated that our technicians were incapable of rectifying the issues at any service calls. As discussed, our records reflect the following:*7/22/16 - site visit for an estimate to replace the system *7/27/16 - installation of the new system *8/16/16 - QCA follow up visit to confirm system was ready for inspection *11/10/16 - service call for no cooling - technician reset system and unit worked properly *12/5/16 - HVAC mechanical permit inspection approved by the County *3/30/17 - complimentary maintenance performed on new system *9/23/19 - service call for no cooling - found clogged drain from lack of maintenance *7/30/22 - service call for no cooling - recent lightning strike reset thermostat settings *7/30/23 - service call for no cooling after recent storm - walked thru factory reset via phone *8/8/223 - service call for thermostat - replaced faulty thermostat and found organic matter and heavy build-up on blower assembly. Services recommended were declined.In light of our recent conversation, we unfortunately declined to service this location going forward as our recommendations have been declined and maintenance is not being performed every 6 months which is an industry standard; however, we did offer a site visit with the Operations Manager but no response was received.