Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,199 total complaints in the last 3 years.
1,725 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from the 16th to the 23rd of June ************************************************************************************ advance. We picked up the car and they asked us if we were interested in an insurance for the car. We answered NO because it is already covered by the credit card. So we signed absolutely nothing. Anyway they charged us in addition to the full advance payment of ****** + $573.89 for a NOT required insurance + taxes and fees, stating that we signed up for the suggested Insurance. We called them asking for a copy of the contract we supposedly signed but they dont want to send it. Thanks for your help The reservation n is K8784359266
Business Response
Date: 06/28/2024
BBB Complaint: 21908208
Rental Record: 163119423

This is in response to *******************************.

Thank you for reaching back out and allow us to address your concerns.

Hertz thoroughly reviews all customer inquiries submitted. I was able to review your supporting documentation and offer our sincerest apologies in regard to this billing error. At this time a full refund has been issued in the amount of $573.89 to **** x4103. We kindly ask that you allow 3-5 business days for processing.

Please rest assured, that your concerns have been shared with the appropriate management team for an internal review and any corrective action necessary.

We truly your patience during the resolution of your concern.

Best Regards
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from Hertz at *************** in ******* on 5/8/24. The car rent fee was ****** Euro for 7 days. We returned the car on 5/15/24. The "Check- Condition" on the VEHICLE CONDITION REPORT FORM (attached) has clearly stated that "there is no new damage found. Payment is not needed". But after we return to **, we found Hertz has charged $1,313.15 from our credit card. Later Hertz sent us an invoice: $226.52 was for car rent. The rest $1086.63 was the damages cost: $857.62 (Repairing)+ $33.06 (Damage Admin Fee) + $195.95 (Tax: $890.68 X 22%).On 6/12/24, we sent an email asking Hertz to provide us the Cost Matrix /Cost Break Down for the Damage Repairing from the car repairing shop; If Hertz can not provide it, Hertz must refund us the "damage" charge of $1086.63 back to our credit card. We received Hertz "Do not reply" email on 6/14/24 as following: "Thank you for taking the time to contact us about your Hertz rental. Your business is important to us, and we welcome the opportunity to assist you. Our goal is to provide you a personal response from a Hertz **************** Representative within 1-3 business days. In the meantime, perhaps our Frequently Asked Questions on www.hertz.com/rentacar/customersupport might assist in answering some of your questions.The case reference number for your email is 22545332."But we haven't hearing from Hertz since then. www.hertz.com/rentacar/customersuppor has never worked. We called Hertz a few times. Each time, we were rerouted to a different department. So far no one was willing to help us to solve this problem. We are very frustrated.Please help us to get refund from Hertz for the "damage" charge of $1086.63 or Hertz must provide us with the Cost Matrix /Cost Break Down for the Damage Repairing from the car repairing shop within two weeks.
Business Response
Date: 06/30/2024
RE: BBB Complaint # ********
Reservation: k8374063595
Hertz Care Cases: 22545332, 22704278

Dear Weiping Xie,
Thank you for reaching out to us today regarding your complaint regarding damage charges. I have contacted the location regarding this charge and included your inspection report. This location is a franchisee location, so I am unable to make any monetary adjustments at this time. I have contacted the location under case 22704278. Please know that as the location is international, it may take a bit longer before we hear back. Please reach back out if you do not hear from us within the next week.
Customer Answer
Date: 07/02/2024

Complaint: 21907845

I am rejecting this response because:
Dear BBB,
Thank you for taking care of this issue. Hertz wanted us to wait longer for their "any monetary adjustments". Here was Hertz's response:
Dear Weiping Xie,
Thank you for reaching out to us today regarding your complaint regarding damage charges. I have contacted the location regarding this charge and included your inspection report. This location is a franchisee location, so I am unable to make any monetary adjustments at this time. I have contacted the location under case 22704278. Please know that as the location is international, it may take a bit longer before we hear back. Please reach back out if you do not hear from us within the next week.
Let's see if I will hear from them this week.
Thanks
Sincerely,
Weiping

Business Response
Date: 07/04/2024
BBB Complaint: 21907845
Reservation: K8460558954

This is in response to *********************.

Thank you for reaching out and allow us to assist with your concern.

Hertz thoroughly reviews all customer inquiries. According to our records, there is an active case with an ongoing investigation to resolve your initial complaint / damage dispute. We provided a response on June 30th in regard to the status of your dispute.

We appreciate your patience as we rely on documentation for refunds & are working with the location. Please be advised that since this is an international location internal review and investigation tends to take a bit longer than normal.

We look forward to resolving your concern as quickly as possible.

Best Regards.
Customer Answer
Date: 07/09/2024

Complaint: 21907845

I am rejecting this response because:
We are NOT satisfied with Hertz's response.
Basically Hertz didn't provide any new information this time. They just gave us the information that was not different from what they had given us before,
which was already rejected by our credit card claim department. Our credit card claim department needs Hertz to provide the detailed Cost Matrix / Cost Break Down for the Damage Repair from the car repairing shop. For example, how much is the paint? How much is the labor charge etc?

Would you please let Hertz know that we are not satisfied with their response. They should either provide us with the detailed Cost Matrix / Cost Break Down for the Damage Repair from the car repairing shop, or refund us the "damage" charge of $1086.63 back to our credit card.
Thanks
Sincerely
*********************
Initial Complaint
Date:06/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is renting out dangerous cars. Its one thing for them to not be cleaned the way they claim to be but to rent out cars with major damages is unsafe. This is the 3rd vehicle Ive rented and there is significant damage and no way to repair. Then they will say I am responsible to take it to get fixed on my time. The car will sit in a shop for a week and I will get charged for the rental. How is this even possible. This is robbery. My passengers are concerned for their safety in the vehicle I just received 15m ago from the rental place. The Hertz in *******, ** and ****************, **. I am paying $500 a week for cars that dont work and I cant even get them fixed or swap them out ?? They take your money then inspect the car ? Renting an EV starting @ 11% battery ?? Taking the car to get serviced as soon as you get it? Im so confused and frustrated.
Business Response
Date: 07/05/2024
Complaint ID: ********
RR#: Unknown

Thank you for contacting us. We would like the opportunity to respond to your message, but we are having difficulties locating your rental record; please provide the following information: 1. Reservation confirmation number or rental agreement/record number. 2. Name of primary renter. Once we have the updated information, we will be glad to assist you.
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 12, 2024, I reserved a SUV online for the dates of 5/17/24 through 5/21/24 from the **********************************. I elected the pay now option with the Loss Damage Waiver option. I was quoted the following rates $46.42 daily rental rate at 4 days and a Protection rate of $41.99 at 4 days, plus the applicable taxes and fees. It was my desire to pay the entire bill, at the time of my reservation. However, the system was only set up to collect the daily rental rate plus tax and fees, so I was only initially charged $277.80. Here is the issue; once I returned the car and received my emailed receipt, I was actually charged $69.99 at 4 days for the loss damage waiver. The customer service representatives keep inaccurately advising me via email correspondence that I signed an acknowledgement form accepting these charges. However, they have been unable to furnish any documentation with my signature, because when I picked up the car, I did not sign anything. I never even presented an ID! So, the representatives stating that I signed something, is a complete fabrication of the facts. At this point, I am merely requesting an adjustment for the difference in the rates that I was charged. I feel that a review of facts by a qualified associate could have quickly resolved this matter. However, my request to have a manager call me back have gone unanswered via email exchange and when I attempted to call into the call the office, I waited over 10 minutes and no one answered the phone. I am seeking a prompt resolution. I have also mailed in a formal written complaint to Hertz' **************** to no avail. They keep sending me emails saying that I acknowledged the charges, this is completely erroneous. I AM NOT DISPUTING THE **** THAT THE COVERAGE WAS ADDED, I AM DISPUTING THE CHARGED AMOUNT. To date, I have attempted to reach Hertz, they refuse to return my complaint with a phone call. And their email responses are not adequately addressing my complaint.
Business Response
Date: 06/27/2024
BBB Complaint: 21907586
Rental Record: 146921692

This is in response to *********************************

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. Please accept our deepest apologies in the delay in responding to your initial inquires. After review of your supporting documentation and our records, an adjustment has been made to your final invoice to reflect the original quoted rental coverage price. As a result a refund of $112.00 to Master Card x2187 has been issued. We ask that you allow 3-5 business days for processing.

We truly value you as a loyal Hertz Gold Member and appreciate your patience during the resolution of your concern. As a gesture of goodwill 500 points have been added to your loyalty account.

Best Regards
Customer Answer
Date: 06/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/1/24 vehicle rental was not available for pickup at ************************. Traveling from **** at the time of rental. Hertz Agent refused to provide me with information stating car was not available. Charge is still on my Master Card. It's been. 4 weeks and still no refund. This is a scam. The vehicle should have been available if I paid in advance or funds returned immediately.
Business Response
Date: 06/30/2024
RE: BBB Complaint # ********

Dear ********************,
I am sorry to hear we were unable to honor your reservation with us at our Savannah ******************** our vehicle inventory typically meets confirmed reservations, occasional shortages arise due to unforeseen circumstances. I am happy to take a look at your account, however I was unable to find your reservation. If you please would provide me with your reservation number beginning with a J or K, I will investigate this matter further. Have a great weekend!
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stayed at the ******************* in ******, ******* on the nights of April 12, 13 and 14 and parked my Hertz rental car in the hotel parking area. There is a 5 GBP parking fee per day which I paid on April 12 at the machine outside the hotel entrance (15 GBP total). After returning home, on May 5th I received two invoices in the mail from Hertz for administrative fees (42 GBP each) for parking violations. On May 7th I emailed Hertz UK asking what their policy was in the case that the parking violations were in error. I received a third parking violation and Hertz invoice for 42 GBP in the mail a few days later. The next communication I had from Hertz was 3 emails on May 17th. These each referred to one of the 3 invoices and threatened to send them out to an external collection agency if they were not paid within 7 days. I sent an urgent email to Hertz UK on May 19th requesting an immediate response and a hold on the payment while I pursue an appeal of the charges to Hertz. I received no response despite resending the email twice more. In order to avoid further complications if these invoices were sent to external collection, I decided to pay these invoices on May 25th. On Monday May 27th I received an email from Hertz in reply to my email of May 7th saying that they had waived the first two invoices (the only ones that I had received by May 7th ). I immediately replied to inform them of my payment and to request a refund. I have heard nothing further from Hertz UK.I emailed *************************************************** but they only referred me to Hertz UK. Given that Hertz agreed to waive two of their 42 GBP fees, I expect to get a refund for at least these two. I see no reason why they would not also refund the third one. It is extremely difficult to deal with Hertz. There is no in-person customer service available. I have been a ********************** Gold Member for 30 years and am appalled at their lack of customer service.
Business Response
Date: 06/27/2024
BBB Complaint: 21907369
Rental Record: 248388210

This is in response to *****************************

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. Please accept our deepest apologies in the delay in responding to your initial inquires. After review of your supporting documentation and our records, a refund of ****** to **** x0948 has been issued. We ask that you allow 3-5 business days for processing.

We truly value you as a loyal Hertz Gold Member and appreciate your patience during the resolution of your concern. As a gesture of goodwill 500 points have been added to your loyalty account.

Best Regards
Customer Answer
Date: 07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented with hertz at *********** on 6/7/24 for 2pm but got there early at 12 so took the rental at 12:19pm and brought back the truck on 6/8/24 because of issues with the radio and was suppose to be exchanged but they closed out the ticket so it was refunding ****** because it was charged for 1 day since the ticket was closed out called in on 6/13/24 the day of the return at 8:14am and spoke with the manager and asked how much it would be to extend the rental until 4pm because I could not see the rental in my hertz app since I booked and was told it would be 400 something dollars and I said never mind I will just return it at noon my original time and she said we can extend it out for you since you are a gold member and I said ok and when I returned the vehicle I walked to the counter to get everything straight but they were saying they couldnt find the truck that I just brought back and were all mixed up now they are saying I owe ****** and Im telling them thats not what I was told Im alright with giving them the ****** but not ****** because I told the manager I would just return it at noon and she said she could do that for me since Im a gold member and I called the location and she is basically calling me a liar because she is saying she did not say that or I spoke to someone else because she did not saying that and I called customer service and Im still waiting on a call back from the location or somebody about this matter. This is by far the worst hertz renting experience ever and I probably wont be renting with hertz again due to this situation. Also on the invoice they sent they have my return time as 5:05 and the lady from the desk wrote on my original invoice the return time of 4:05 so it seems this location has trouble getting on the same page but it would be greatly appreciated if someone can get to the bottom of this so I can move forward. Its not like Im not trying to pay but I want to pay the correct price not overpaying.
Business Response
Date: 06/28/2024
BBB Complaint: 21907207
Rental Record: L65741395

This is in response to *******************

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. After review of our records, I can confirm that all charges are accurate. The breakdown on your final invoice includes a one-week rental at a rate of $399.47 + (****** Tax) for a total of $535.99. Rentals between 5-7 days will result in a weekly rental as that rate is cheaper than the daily rate. Despite what time the vehicle was marked as returned the rate would still be the same in both instances.

I have attached a copy of your final invoice for your records. Should you have any additional question please reach out to us via email at ************************************************.

Best Regards
Customer Answer
Date: 06/28/2024

Complaint: 21907207

I am rejecting this response because: I said I would return at my regular time instead of 4pm and was told due to me being a gold member I could extend it.

Sincerely,

*******************
Business Response
Date: 07/04/2024
Complaint ID: ********
RR#: L65741395

Please be advised our weekly rates are 5 - 7 day rentals. As you were correctly charged, our position remains unchanged. Although the resolution is not what you preferred, no additional action is warranted.??We regret we are unable to fulfill your expectations in this instance.??
Customer Answer
Date: 07/08/2024

Complaint: 21907207

I am rejecting this response because: that is not what I was told they can pull phone records to hear the calls on what I was told.

Sincerely,

*******************
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was totaled due to an accident and State Farm authorized Hertz to provide me a rental. I picked up my rental and opted for the insurance on the vehicle. I was told the insurance for 20 days was $540 but I opted for 1 week of insurance at a rate of $230 because I didnt think I would have the rental for 20 days. I was told it would be billed on a weekly basis and I would be contacted after a week to authorize the second charge. After the week passed I did not receive a call and I did not receive an additional charge of $230 so I assumed the insurance was dropped as I prepaid for 1 week and did not wish to extend. I turned the vehicle in and my card was charged an additional $250 for a total of $480. I tried to contact hertz to resolve this issue and after three days of calling and speaking to managers they decided not to issue the refund. I am not asking for a whole refund, I am only requesting a refund of $250 for the unauthorized charges placed on my card.
Business Response
Date: 06/29/2024
RE: BBB Complaint # ********
RR # H34027103

Dear Mr. ******************* you for reaching out to us regarding your concerns over your recent charges. After careful review, we regret to inform you that we cannot issue a refund for the Loss Damage Waiver. While there was no accident during the rental period, its important to note that you were still covered by the policy. Our commitment to providing comprehensive protection extends beyond actual incidents, ensuring peace of mind for our valued customers. Should you have any further questions or require clarification, please feel free to contact our customer service team. Thank you for choosing our services, and we look forward to assisting you in the future.
Customer Answer
Date: 07/08/2024

Complaint: 21907004

I am rejecting this response because:
I authorized a one week charge to my card for a total of $230. I did not authorize the additional charge of $250 for the insurance. I did not want coverage after a week which was stated upon pickup.

Sincerely,

***************************
Business Response
Date: 07/10/2024
BBB Case 21907004
RR No: H34027103

This is a response to **************************;

With respect, the signed rental contract is a legally binding document. Regrettably, we are unable to confirm a verbal conversation at the counter. By signing the rental record, you are agreeing the terms, conditions and rates billed for the rental. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted.

Thank you for contacting us.
Customer Answer
Date: 07/15/2024

Complaint: 21907004

I am rejecting this response because:
I understand the verbal agreement cannot be verified. I am disappointed in the handling of this dispute and I truly hope the BBB gives you a negative notice due to this interaction. I was never seeking a full refund only a partial refund for the clear misunderstanding that occurred between your employees and myself.

Sincerely,

***************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We picked up a car from Hertz LAX location with a reservation on 6/26/24 at 8:46am. Our reservation stated we owed $320.39 but once we got to our hotel we noticed that they charged us an additional $41.00 per day for a Loss Damage Wavier without our authorization. The worker who checked us out never mentioned this wavier or additional charge. We ended up being charged $511.45 which we did not agree too. We have tried calling corporate where we were hung up on after explaining what happened. We also called a local office where no one answered and their voicemail is full. We were finally able to get a hold of someone who was unauthorized from reversing the charge and told us to visit an airport location. Our hotel is over two hours away from the *********** location and are unable to return to it until our flight home. Hertz stole from us and we are want our money back.
Business Response
Date: 06/29/2024
RE: BBB Complaint # ********
RR # 168717253

Dear ***********************,
Thank you for reaching out to us regarding your concerns over your rental agreement. Regrettably, we dont have the ability to access or modify active rental agreements, as they are signed contractual agreements. We suggest you address these issues with the local team. If youre unable to reach a satisfactory resolution when you return the vehicle, our ************* team would be more than willing to review the situation in more detail. We appreciate your understanding and apologize for any inconvenience caused. If you are unable to reach a satisfying resolution upon return of the vehicle, please reach out to our ************ team on ****************** or Instagram for further assistance once the contract has closed.
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original online rental of car to be picked up at ******************* location. Payment by USBANK credit card on 7/4 and posted 7/5. We kept the car an extra day. Upon return, we were charged again in person. We were double charged. Notified USBANK, who disputed the charge and we were issued a refund after their investigation. After multiple calls, going to the Hertz location in person twice and email communications over the past year, explaining the confusion over and over, they changed the original name on the contract to my husbands name. We have now received communication that he has been turned over to VIKING collections. After reaching out to Hertz again, the latest email referred me to a customer contact line, and each time I have called, I have been disconnected or was connected to an individual who barely speaks English and isn't even in the country. After a year of receiving form letter apologies that says they look forward serving me again (without a signature), we just want a resolution. Thank You.
Business Response
Date: 06/29/2024
RE: Complaint # ********

Dear Mr. and *****************,
Thank you for bringing your concerns to our attention. I appreciate your time reaching out to us regarding this matter. Unfortunately, I am unable to view transactions older than 6 months. Please contact our ****************** at ************. They are open M-F, 0600-1900 CST. Have a great weekend!
Customer Answer
Date: 07/01/2024

Complaint: 21905873

I am rejecting this response because:

Please see the attached documents

Sincerely,

***********************
Business Response
Date: 07/05/2024
BBB Complaint: 21905873
Rental Record: 406999154

This is in response to ***********************.

Thank you for reaching out to us we have received your inquiry and thoroughly reviewed it.

We apologize for the double billing and any inconvenience that has caused and want to assure you that we have closed the collection file. We sincerely apologize for the delay in resolving this matter and as a gesture of goodwill we have sent you a $75 rental certificate to your address on file, which you can use for your future rentals

Best Regards.
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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