Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,213 total complaints in the last 3 years.
1,727 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I booked a rental with Expedia from July 1st to the 5th 2022. When I got to the desk at *****************************, the lady said she could give me a discounted rate on a upgraded car. She told me it would be $20 extra a day. I agreed to that price. She told me it have a deposit and I would get my money back. After returning the car on the 5th I noticed the deposit was not returning to my credit in the weeks after. I contacted my credit card company and told them the situation( I was overcharged and should be getting a refund) when that never happened I disputed the charges and got my money refunded. They told me they would try to contact Hertz about the dispute and they never talked to anyone after 2 months. I thought I was done with this situation until I get a bill in the mail saying I owe $452 back to hertz. I call Hertz 2 times and tell them the situation and they say both times not to worry they will make your account current, you dont owe us any money. I called Today again because I keep getting bills from Hertz. They tell me its nothing they can do because its on the agreement. The lady at the front desk did not tell me it would be this amount! She basically up sold me a car and charged me more then what was discussed. This is not right!!!! You should not be able to do business like this! You can tell someone you will give them a discounted rate and not honor that! I want my account to be whole! Rental agreement *********
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: 596621896

Thank you for contacting us. We appreciate the opportunity to assist. Upon reviewing your signed rental agreement (***) you accepted the upgrade rate at $45.00 per day. As we are unable to substantiate a verbal conversation we rely on the *** to verify your acceptance and understanding. Based on this information we respectfully decline your request for an adjustment and confirm the balance owed due to the chargeback is in fact correct.

Customer Answer
Date: 11/10/2022

Complaint: 18382834

I am rejecting this response because: that is not what I agreed to pay. The lady at the desk told me a different price. I would not have agreed to pay and extra $456 when I already paid $325 for the initial rental. I thought it would be an additional $100 or so. She did not explain things clearly. Hertz is a horrible company and had already agreed to make my account while only to deny after.

Sincerely,

*****************************
Business Response
Date: 11/15/2022
Complaint ID: ********
********************** RR#: 596621896
While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. Our decision and response is based on the rental contract which was signed and has been provided in our previous correspondence. There is no indication a refund of the upgrade charges was promised by our representatives. As a dispute was initiated with your financial institution and the charges valid, the balance has been moved to our Direct Billing team for collections. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz falsely charged me for vehicle damage that didn't occur and services I did not use for a vehicle I rented in September 2022:$104.97 for "Damage waiver (CDW/LDW)"; $26.97 for "Premium emergency roadside service"; $500.00 for "Other (vehicle damage)."They charged my card without notice for $424.00 and sent me a bill for the remaining $225.42. There was no damage whatsoever to the vehicle, and I did not use roadside assistance. When I called to complain, they eventually reversed the charges and initiated a refund of $424.00. Despite their taking action, the fact remains that I was charged and billed for hundreds of dollars in error without any details about these charges or proof of damages.
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: 914116346

I apologize for any misunderstanding. A review of our records indicates the *** and PERS were accepted at the inception of your rental. I am happy to see this matter was resolved with our **************** and the charges were adjusted accordingly. Again, I sincerely apologize for any inconvenience.
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Hertz in ********, ** on 10/27/2022. I was involved in an accident on 10/31/22. I notified Hertz and gave them the police report information. I was told by Hertz to leave the vehicle and they would have it towed. That contract was supposed to end on 11/2/2022. Since then, I have been told that they have not received verification that the car has been returned to the airport location so they cannot close out my rental agreement. I have contacted the tow truck service and they told me that the vehicle was brought to the location on the same day and was signed for by 2 people. Hertz continues to say they cannot locate the vehicle to close out the contract. I even went to the airport location and was told that the person who checks in the vehicles was not there to help me with verification that the vehicle was returned. I have called the customer service line and they cannot help saying that the only thing they can do is send a request to close the rental agreement to the ******** location. That location is still saying they have not received verification that the vehicle has been returned and can do nothing. The customer service reps have been rude and dismissive, refusing to escalate the issue. A supervisor was not helpful either repeating the same thing about needing to wait until the car is checked in. There is no time period they can give so theoretically, this can take weeks. To make matters worse, I rented this car for the purpose of using it for Uber so i have not been able to earn money and on November 7, 2022 Hertz renewed my agreement and charged me over 400 dollars. I am still paying for a car that I do not have. When I notified Hertz of the accident and did my part as their customer, the car was no longer in my possession. Hertz is responsible for the vehicle from that point on. I am owed funds for the two remaining days that I did not have the vehicle for the charges incurred on 11/7. Case #**********
Business Response
Date: 11/11/2022
BBB Case 18381588
RA No: 980087032

This is a response to ***********************

I apologize for frustrations and inconveniences this issue has brought. I was able to confirm with the location that the contract has been closed. As a gesture of goodwill for your experience, I was also able to issue a partial refund of $107.08 to the card on file for the two unused days. Please allow up to 10 business days for the funds to post to your account.

Thank you for contacting us.
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unlike any other rental company, Hertz doesnt provide the option to buy Toll while booking. I got a toll charge later with a ridiculous convenience fee of $4.95 per day. I paid. From next week onwards, I registered with Illinois Tollway I paid them by Plate. Despite that Hertz charged me for tolls and the ridiculous convenience fee. I documented everything and emailed Hertz on Sep7, 2022 (Hertz ************* Case # *********. I emailed everything again to Platepass.com as needed by Hertz. I provided all the activity report from IL tollway, receipts of payment to IL Tollway and the letter received from IL Tollway to Platepass and requested them to pay me $497 as detailed below:01 Hertz Toll double charge Jun27-30 $47.2 $ ***** 02 Hertz Toll double charge Jui11-14 $49.1 $ ***** 03 Hertz Toll double charge Aug8-11 $47.8 $ ***** 04 Hertz Toll double charge Aug15-18 $44.2 $ ***** 05 Hertz Toll double charge Aug28-Sep1 $58.75 $ ***** My companys Admin fee 5 bills @50/bill to Hertz $ ****** Total to be paid to my credit card $ ****** Platepass only refunded a paltry $95.2 versus $497. Even worse, each agent have been dodging by asking same information again and again.Even worst they further charged more. I quote from the email attached In addition to the $492, you also need to refund 64.72+9.55+0.90+58.75+65.85 = $199.70
Business Response
Date: 11/10/2022
BBB Case 18377531

This is a response to *********************** **********.

PlatePass is responsible for the administration of toll fees and Hertz does not have access to these funds. As advised by PlatePass, because your documentation did not match up with theirs, you will need to reach out to Illinois Tollway for further assistance.

Thank you for contacting **.
Customer Answer
Date: 11/17/2022

Complaint: 18377531

I am rejecting this response because:
I have attached the proof of payment.
I need the full refund of $497. I don't accept the the paltry refund of$95.2.

Sincerely,

*********************** **********
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While renting a car in the airport at ************** on August 8, 2022 I was not told clearly about the rental car insurance coverage. The person behind the glass/plastic barrier showed a laminated document and asked me to pick one of the options. I did not know it was related to the insurance coverage. I picked the lowest option - something like a Standard option thinking it was for the car size.I was also not given the receipt and I had to go back to the counter to get the receipt in order to drive the car out of the lot.Upon driving a few miles I realized about the insurance charge on the receipt. Upon returning the car I explained the situation to the rental car agent but did not get any satisfactory response. The charge includes $239.94 of insurnce coverage fee PLUS $53.94 for the ***************** I was told by the agent while returning that the **************** charge was not supposed to be included.I did contact my credit card company (BofA) about the issue and they gave me a conditional credit for $293.88, a disputed amount. They indicated that Hertz has not respnded to their inquiry about the dispute within the regulatory period of sixty days. Per the bank, the issue is now between Hertz and myself.However the rental company Hertz has since sent me invoice for $293.88 asking me to pay up this amount directly to them.I strongly feel that Hertz has not been honest about the charges while renting the car out and has misled me into renting the car with insurance even though it was not required.Please help me resolve this. Thanks.
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: 812509552

Thank you for contacting us. As we are unable to substantiate a verbal conversation we rely on the signed rental agreement (SRA) to verify your acceptance and understanding of your charges. Because the insurances were accepted we respectfully decline your request to not collect the balance owed of $293.88.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me.
I strongly feel that Hertz is following an unethical business practice.
However, I do not want BBB to pursue this matter further and would like BBB to close this complaint.

Sincerely,

*******************************
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I rented a car from the ******************* from Hertz Thursday Oct 27th- Sunday October 30th 2022. When I went to pick up my vehicle and was pulling up to the counter, I heard a squeak. I mentioned it to the individual checking me out but she just said it was a tire squeal against the garage. The whole weekend- probably about 10 different times, the car would not start. I tried reaching Hertz and their roadside assistance, but we could not get an answer from ANYONE! This whole trip was taken up by bystanders and locals helping get the car started. Sometimes it just needed to sit for a while and other times it needed a jump. This car was totally faulty. When mentioned to the team they said there was nothing to worry about since I got it back to the airport. My concern was not if it made it back to the airport-- but it was that I had a car to use during the weekend! I ended up using ubers half the time and relying on others to pick me up. It was a nightmare. I was stuck in the heat in parking lot numerous times. I would like a refund of this rental. Confirmation number: K29339854D0 Hertz Gold Number: ******** Total Charge: $186.45
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: 980482484

Thank you for contacting us. I apologize for any problems you encountered with your rental. Our Roadside Team is available 24 hours a day, therefore I am unsure why you were unable to reach them.
Also, our records indicate there were no issues recorded with the vehicle when it was returned and the vehicle was rented several times since you've returned with no issues. Based on this information we respectfully decline your request for compensation.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned my car on time. I later learned I was charged a $50 cleaning fee. I asked for an itemization of what they did to warrant such a charge and the clerk told me hertz could use their own discretion and I was not owed an explanation. I ten cars several times a month and mistakenly decided to give hertx a try. ******** care number: ********
Business Response
Date: 11/10/2022
BBB Case 18383014
Res No: K29545581A6

This is a response to Brady ***************** records show that the vehicle was found to be returned with remnants of food and tobacco inside. As such the cleaning fee is correct and no adjustment is due. While I understand this is not the desired outcome,we stand by the final charges billed.

Thank you for contacting us.
Initial Complaint
Date:11/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On sat Nov 5, 2022. I rental a truck from hertz for 2 days. But on Mon Nov 7, 2022 I call and ask to extend my rental for 2 more days. The lady ask for my name and last name I give it at her. She said ok I have you down for 2 extra day. I ask her how much was it she said 94. I told her she could charge to my credit card on file. I told her thank you. Then I call her again to many sure that she said it was 94 she said yes. The I call her again to make sure this includes insurance in that price she said yes. I said thank you. She said have a good day. I check my credit card but nothing was taken out that day. So I check the next morning they still hadnt took the money out. So I call hertz I told the lady I call yesterday and extend my renter but they never took the money off my card. So told me to hold on. and came back to the phone and said she couldnt extend my renter because of excuses speeding 2 times that I to return the rental immediately. I told her ok.when I got there she said its a 140 fee for bern late. I ask her how Im late when I can yesterday for extend. She was like it not in owe computer. I was like I call their yesterday 3 time to make sure the rents was right. An the lady told me it was. She was like Im sorry it nothing I can do. She said that the lady should have told me to bring it back yesterday. But when I left she charge my card ****** not 140. Then that night I got a text from my credit card about another charge for ******. I call them to see what it was for . She said a smoking fee and gas fee that she had to add 4 gallons at **** to made it full. I told her when I got the rental that the man said fill it up 10 mile from the place and that what I did. She hung up on me I call back ask to ask about the gas. She said you shouldve been smoke weed in truck and hung up. I call back to speak to a manager she said he was on vacation this week. Ask if I customer service number.. I told her a was asking about the smoking fee. I was ask about gas
Business Response
Date: 11/10/2022
BBB Case 18378182

This is a response to *******************,

I apologize for the frustrations this issue has caused. Unfortunately because this was a Licensee location, I am unable to pull up your rental with the Rental Agreement Number. Could you please provide your Reservation Number starting with a J or K and/or where this rental took place?

Thank you for contacting us.
Customer Answer
Date: 11/12/2022
Here is my receipt from when I first got the rental. I mean to say I wasnt told to her about the smoking fee. I was asking about the gas fee. I dont have a receipt from when I call over the phone that Monday for a extension cause she never send me one. Thats how I ended up calling back on Tuesday tell them I never received anything or anything had been charged to my card for my 2 days extension.
Business Response
Date: 11/16/2022
Complaint ID: ********
RR#: L69912043
Thank you for contacting us. We have reached out to the ********, ** office. They have advised they have no record of you speaking with anyone on their team on 11/07/22, they have a call on 11/08/22 stating you spoke with someone the previous day requesting to extend the rental. Per the attached signed rental agreement you are subject to a smoking fee of $250.00 of evidence of smoking is found in the vehicle.
In regards to the fuel charge, please be advised the location has indicated the vehicle was not returned full of fuel and they had to add 4 gallons of fuel.
Based on this information we have determined you were correctly charged and no refund is warranted.
Customer Answer
Date: 11/16/2022

Complaint: 18378182

I am rejecting this response because: this is their number that I call that day. The the lady name was *******. I talk to her 3 time that day to make sure she extended my renters. I call one time from my cell phone and the other 2 was from my house phone. She told me that it was $94 for 2 extra day that I would be turning it back in on Wednesday. I have rented cars before and I never keep a car and unless I get a extensiom. The reason. that I call the next day because I notice that she didnt take it off my credit card. I didnt ask for the money back for smoke fee. I want my money back they charge me for turning the renter in late. I the renter company that I have rented from if you have turn the vehicle back on the time they say they usually call and ask about the renter. So If I didnt decide to check my card that morning and call. I wouldnt have know that she didnt extend my renter. So ******* was the same one that I talk to that night about the other changes that was apply to my credit card that night. She was the one thats said you shouldnt have been smoke week in the truck and hung up. I call her right back ask to speak to the manager she said they was on vacation that week. I told her I wasnt ask about the smoke fee I was asking about the gas fee. So I wander if she lying about what she said to me. An that I never call the can look ant there phone log and see I call from ************ my cell and house my was ************. If they dont give me my money back from turning the renter in late as they say I did I will make sure I tell everybody that I know that flying to that airport not to rent from them cause they and so lying people.

Sincerely,

*******************
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I rented a Hertz car on 5/29/22 for $389.35 through Hertz Rental. 2. When I got my bill at the checkout on 9/7/22 it was for $564.47 for estimated charges which is totally over the amount I was told that I would be charged. I did not change class of cars. I had an appointment and needed to leave.3. I waited in line for a car with other people on 9/7/22 for an hour. Hertz was very short employees and the cars were not getting washed.4. Finally, when an employee came out to our long line of people waiting, she told us all to just get into a car. So, we all did, and I ended up with an Enclave SUV which I didn't ask for, but was told to take.5. I had waited an hour for a car, the Enclave was only 1/2 full with gas, and it was dripping wet and hadn't been cleaned on the inside.6. I needed to stay one more day, so I called to keep the car one more day. I was charged $547.35 for a total of $1,111.82 for 9/7 through 9/12. 7. I was never told that one more day of renting the car would be at a cost of $547.35. No one ever told me that or I would have returned the car and done something else.8. Also, It is no fault of my own that I signed up for a sedan at a price of $389.35 which is Southwest employee discount and was sold a car the day of rental for $564.47.This is a bait and switch on all levels. I did not ask for the Enclave SUV. I was told to take it because that is all they car rental place had. All of the people in the line were told to get in any car and take the car.9. I asking for compensation for these extreme and bait and switch charges.
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: 836543632

Thank you for contacting us. We appreciate the opportunity to assist. Please accept my sincere apology for the problems you encountered with your rental. After a thorough review I have adjusted the rental to a 5 day rate at the confirmed rate of $116.48 per day. This provided a refund of $391.20 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I picked up a rental car a Chev Spark Tuesday, 9/27/22 @ the ******** Rental Car on *************************, ********, **. I returned the Chev Spark on Friday, 10/7/22. I filled up the gas tank with $20.81 (I have the receipt on my debit car). I returned the vehicle at 5:15 pm that same day 10/7/22 but the office was closed. I parked the vehicle right outside the Hertz Rental place & a friend picked me up to go get my new car. I was at the Hertz office at 9 am the next morning Saturday 10/8/22 & spoke to ****** (the manager of the *****, ** office who was working the ******** office that day). I then had a charge of $114.03 on my card on 10/14/22. I called the ******** ************* said it was for the charge of 10/7/22 which this charge was taken care of & over $89 to fill the gas tank. ***** said the gas tank was empty. The Chev Spark only has a 9 gallon gas ********* was impossible for him to put gas in that since I filled it up that morning. I went to the gas station on my way to work on 10/7/22 @ about 8:30 am at ************** @ ******** in ******* went to work at **** I-30, ******** & then after work to the Hertz Rental Location @ ****************************************************************** which is 1.5 miles and a total of 6.3 miles. So there is no way they could put over $89 of gas in that 9 gallon gas tank when it was already full.I spoke to ***************************, manager of the ******** location several times & even went in to the location but he was no help & very disrespectful. So I called ****** from ***** & told him about the situation. He did remember me & told me to ask ***** for the picture of the gas tank that they take when a car is returned. I called ***** & asked him for a picture. ***** then tells me that the gas tank was 3/4 full which now he lied to me about it being empty. There is no way to put $89+ of gas in a 9 gallon gas tank when it is 3/4 full!!!!!So the manager not only lied to me but charged me $89+ on gas.
Business Response
Date: 11/10/2022
Complaint ID: ********
RR#: H18202343

Please accept my sincere apology for the billing error regarding the fuel charge. After reviewing your credit card statement I have issued a refund of $92.04 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Hertz is NOT a BBB Accredited Business.