Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,199 total complaints in the last 3 years.
1,720 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz through my insurance company and I had a dead line to return the car but before I returned the car back I received an email from Hertz indicating my rental was extended for another week from my insurance company. Once I returned the car I was over charged on my card because the company lied about my insurance company extending my rental. Hertz stole my money and lied to my insurance company saying that I walked in saying I wanted to extend my rental and I did not. They are thieves and I am filing a police report and calling corporate.
Business Response
Date: 11/23/2022
Case#********
RE: *******************************
Our Case# ********
Rental NO: H19200090

This is in response to *******************************,

According to our records. ******************************* entered into a contract with Hertz Corporation on October 27, 2022, when she picked up her rental at ************ DT, ** for rental record H19200090. After a thorough review, our records show the rental was returned on October 15, 2022.

The charges have been reviewed and are correct. With the above in mind, we respectfully decline your request for a refund.

Thank you for allowing Hertz the opportunity to review this matter.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a rental car on line with my credit card and online excepted my payment with my credit card and when I went to receive my rental car in person the hertz rental Agent denied my credit card. I would like to resolve this by changing the rental app so it will deny payment if not excepted in person
Business Response
Date: 11/21/2022
Complaint No: ********
Case NO: 16145510

This is in response to complaint ********. Thank you for allowing me to address your concerns.

Regrettably, we are unable to make adjustments to the app.
You have the option to prepay or pay later for a reservation and follow the Terms and Conditions.

When making a reservation with a credit card a hold will be placed in the amount of $200 and debit card $500 hold plus any incremental items, taxes and fees or you can use our pay later reservation option and pay at the counter.

Thank you for allowing Hertz the opportunity to review your concerns.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car in ******* through Thrifty (Hertz is the owner/parent) in April 2022. I gave Thrifty my American Airlines mileage account number ********* so as to receive my due rewards. I also gave them a bonus code for 4X the normal amount of miles (200 miles per day instead of 50). After a few months of not receiving them, I contacted Hertz, the first of MANY contacts, mostly with ******. Their first response was that I never rented a car in Iceland, even though I gave them the correct reservation number of K1293027228. After numerous times of giving them the number, the mileage account info, etc., I had to copy every piece of my rental pages and they FINALLY acknowledged that I rented a car (rental record LP337344). I also gave them the bonus code EVERY time I contacted them. After SIX months I received the basic amount of miles, not the bonus amount. Their response was that I never gave Thrifty the bonus code for it was not anywhere on my rental agreement. Well, neither was my AA number anywhere on there! The lady at the ************** had not entered any of it, they acknowledged that. But since they acknowledged that I did rent a car there, common sense and good customer service would have given me the bonus (for at first, they could not even find my rental IN THEIR OWN RECORDS). I contacted them two more times but now they are ghosting me. The case number from Hertz for all of this was/is Ref. No: ********. I want them to give me the additional miles (***** more) that I deserve, especially after 6 months of going back and forth on this.
Business Response
Date: 11/21/2022
Complaint ID: ********
Res#: K1293027228

I apologize for any frustration. The information was submitted to the airline. It is up to the airline if they will accept it. Unfortunately the reservation is no longer in our system, therefore we are unable to view the details.
Customer Answer
Date: 11/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our car was hit on October 27th in ******* by a a man driving a Hertz rental going the wrong way down a one way street. We have now waited almost 3 weeks, without a car to get a claims adjuster to come look at our car. We cannot get ahold of anyone and keep getting phone numbers that are disconnected or passed around because they say they cannot help. Our claim number is ******** or ******** depending on who I talk to at Hertz. Our Lability claim number is 1M01M012649108 and was only received a week after the accident. Hertz has done everything possible to avoid talking with us or fixing our car.
Business Response
Date: 11/21/2022
Complaint ID: ********
Thank you for contacting us. I apologize for any inconvenience you have experienced. Please be advised this matter has been escalated with our Liability Claims. They will reach out to you directly to assist.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz has not had a car available to rent me. i have a reservation, confirmed the reservation and was notified that i could pick up the rental on 11/14/2022 10AM Hertz called on11/14 to notify me they have no vehicles availble calls to the location are of no service the number is not working.Hertz the company has told me that they have no cars available in ******* ******* or *********.no attempt has been made to help me resolve this issue.
Business Response
Date: 11/18/2022
Complaint Number: 18413170
RE: Cydneg *******
Our Case NO: 16144121

This is in response to Cydneg.*******. Thank you for allowing me to address your concerns.

I sincerely regret your experience at ******* ******* or ********* Location. Our local management makes every attempt to provide our customers with a vehicle they booked for. However,the travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability especially when the reservation is booked last minute.

We appreciate you taking the time to share your feedback please be assured that we are taking steps to adapt to the new demands within the travel industry.

I understand careful consideration is made when choosing a vehicle, you require. Whilst we do state a vehicle from the class booked will be available; regrettably, we cannot guarantee a vehicle. On rare occasions, unforeseen situations may arise that are beyond the branches' control. This is usually caused by late returns,extended rentals, damaged vehicles, etc.

We appreciate you taking the time to share your feedback please be assured that we are taking steps to adapt to the new demands within the travel industry.

Thank you for allowing Hertz the opportunity to review this matter.
Customer Answer
Date: 11/19/2022

Complaint: 18413170

I am rejecting this response because: it is of no relevance to my situation in regards to a global shortage. If you are not able to provide a service, dont take the job! I pay for AAA service so in case of a unforeseen accident I will not be without transportation. As a business if you are unable to fulfill your agreement then you should make up for it more than blaming a global shortage!!! That is not acceptable. Your aware of the problem. Fix it.

Sincerely,
****** Whitley
Cydneg *******
Business Response
Date: 11/24/2022
Complaint #********
Case#********
Cyndeg *******,
Thank you for contacting us. We appreciate the opportunity to assist. Can you please provide me with your confirmation number it should start with a J or H.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Regards.
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a trip via the ****/Expedia site, it was a package deal for travel 11/9 - 11/10 from ********** ** to ************ **. The package included hotel, airfare, and rental car (hertz)I tried to skip the Hertz counter with the phone app and it didn't work, therefore I went to the counter to get my car. When I got there my reservation was found and the cost provided matched what **** had told me. The agent did not explain that what he was showing me was an additional $200+ in services to me above and beyond my package deal, He reviewed the items as if they were already covered under my reservation. Now I am being charged $208.21 by Hertz for "added coverage" . I would have never opted for this as I had the car for one day and paying over $400 for a day is unacceptable. I had the car for a total of **** hours!I cannot stress enough my shock at this bait and switch and wonder how many other people are getting this scam applied with no recourse. I am filing this as I contacted the **** travel team who confirmed my package costs and contacted Hertz on my behalf and discovered these "added services". Both Hertz and **** are stating these are "valid charges". I agree with **** but not with Hertz. I am looking for the reimbursement of $208.21
Business Response
Date: 11/18/2022
Complaint ID: ********
RR#: 986196794

I apologize for any misunderstanding. As we are unable to substantiate a verbal conversation we rely on the signed rental agreement (SRA) to verify your acceptance and understanding of your charges. Because you did sign and agree to the optional insurances and prepaid fuel we must respectfully decline your request for a refund. For your records I have attached your SRA.
While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 11/19/2022

Complaint: 18412373

I am rejecting this response as I am sure this is happening a great bit when packages are being purchased. Hertz is a large organization and a reasonable person would agree that $400 for a car for 2 days is unrealistic and was a mistake. I am still looking for a refund.

Sincerely,

*********************************
Business Response
Date: 11/24/2022
Case#********
RR- 986196794

Thank you for contacting us. We appreciate the opportunity to assist. We are unable to substantiate a verbal conversation and rely on the signed rental agreement (***) to verify your understanding and acceptance of the additional charges.Based on the *** we respectfully decline your request for a refund.
The charges for your rental have been reviewed and are correct. Due to fluctuating airport fees and taxes, as well as the customer's ability to accept optional services at the time of rental, the amount quoted at the time of reservation is an approximate total. I regret any misunderstanding regarding the estimated charges quoted. Your contract shows as accepting (LIS/LDW/PERS.) at the time your reservation was confirmed. (Had an accident or loss occurred during the rental, Hertz would have honored the Terms and Conditions of the Rental Agreement.) A copy of the signed rental agreement has been provided for your records.
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through Hertz as an insurance claim record # H21704152. I had the car from 4/29/17 - 5/26/17. I left the rental car at the car dealership when I picked my car up. I was told by Hertz to do this. Hertz did not come and collect the car until 6/12/17 and charged me for the days it was sitting waiting to be picked up. I was placed on the *** list and went rounds and rounds with Hertz to get it taken care of. They finally did, but months later I was back on for the same thing. I went rounds and rounds again and was again taken off of the *** list only to find out yesterday when I went to pick up a rental that I'm back on the *** list for the same thing! Now I'm being told that I owe $531.05 and I've been sent to collections. Not once did I ever receive a bill, a collection notice, anything. I call Hertz today and they are refusing to fix this until I pay the $531.05. I called and spoke to someone from billing and they said they are sending it to corporate and to wait 14 days for a response. This has happened to multiple people I know. I like Hertz because they are cheaper and have a nice rewards program, but at this point I'll be giving all my business to Enterprise.
Business Response
Date: 11/18/2022
Complaint No: 18412100

RE: ***********************************
Our case: NO: 16144097
Rental No: H21704152

This is in response to ***********************************. Thank you for allowing me to address your concerns.

According to our records, *********************************** entered into a contract with Hertz Corporation on April 29th, 2017 on to return on May31st when he picked up his rental at our *********, ** for rental record H21704152.After a thorough review of the reservation the vehicle was returned on June 12th,2017.

Since there is no way to verify the information. The case was escalated on November 16th, 2022 with the Corporate form. Please allow 14 business days for response. Customer will remain on the *** list until the issue is resolved.

Please note, in accordance to the Terms and Conditions, if any changes or alterations made to the original rental/reservation the rates and cost are subject to change. This is including but not limited to extending a rental, returning early or change the return location.

Thank you for allowing Hertz the opportunity to review this matter.
Customer Answer
Date: 11/18/2022

Complaint: 18412100

I am rejecting this response because I dont want this closed out until it is resolved. Ill wait the 14 days and will expect to receive a response once theyve had the chance to investigate.

Sincerely,

***********************
Business Response
Date: 11/24/2022
Complaint No: 18412100

RE: ***********************************
Our case: NO: 16144097
Rental No: H21704152

Thank you for contacting us. We appreciate the opportunity to assist.

We are unable to provide response at this time. Customer was advised when she called in On October 16, 2022, since we could not verify the information. The case was escalated with Corporate business form and to allow us 14 business days.
Business Response
Date: 12/12/2022
Complaint ID: ********
RR#: H21704152

A review of our records indicates there is no record of the vehicle being returned on an earlier date. Also our Rental Suspensions team has advised your rental privileges have been suspended since 2017 and has never been removed. As we have no record of a billing error related to this rental we have determined the balance due of $531.05 is valid and must be paid before your rental privileges can be reinstated.
Customer Answer
Date: 12/13/2022

Complaint: 18412100

I am rejecting this response because: I know for a fact that an error was made. My wife, then fiance, also had this same issue as we are under the same insurance and her DNR was removed because the error was found. I do not owe this money, this was an insurance claim and my insurance paid in full. It is not my fault hertz didnt pick the vehicle up for over a week and then charged me for it s this needs to be taken care of immediately! What notices were ever sent to me regarding this balance? I have been listed as additional driver multiple times since 2017 and have had more insurance claims, one of them in 2019.

Sincerely,

***********************
Business Response
Date: 12/21/2022
Complaint ID: ********
********************** RR#: H21704152
This correspondence is being sent in response to ************************
While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dollar Rent A Car Reservation K23126766C3 I've provided my rate details below. On August 23, I reserved a car pick up on 9/17/22 return 9/28/22 Thus as shown, I paid for 1 week at $180.03 and 4 extra days at $24.99/day. Total $279.99. With total charges at end of 11 days $365.17. On 9/24 after one week with the car, HURRICANE *** bore down on **************. Not wanting to be part of the problem with this pending disaster, we called Dollar and they indicated we could bring the car in early. We returned the car on 9/24 fulfilling one weeks rental. I then received added charges to my **** of $293.05 for a total of $573.04! Contacting Hertz (Dollar) they claim the rate also increased from the weekly rate of $180.03 to $450.47. because I returned the car early.I just dont understand how they can add these charges when I basically returned a car so it wouldnt be totaled by the hurricane! You will find their added $293.05 on the uploaded document. Thanks for your help! Here;s the original contract info: Rate Details 1 Week at $180.03 per week. Unlimited mileage. 4 Extra Days at $24.99 per day.$279.99 USD Rate Code: ZAPW9 Amount paid$279.99 USD What you pay at pick-up Taxes, Fees and Surcharges AP CONC FEE RECOV$32.06 USD COUNTY SALES TAX$1.71 USD ******* SURCHARGE$22.22 USD STATE SALES TAX$20.57 USD VEH LIC FEE$8.62 USD Estimated What You Pay at Pick-Up$85.18 USD Approx. Total Charges for Your Rental: $365.17 USD
Business Response
Date: 11/18/2022
Complaint No: 18410628

RE: **************************
Our case: NO: 16143520
Rental No: 912386263

This is in response to *************************. Thank you for allowing me to address your concerns.

According to our records, ************************* entered into a contract with Dollar Car Rental on September 17th, 2022, to return on October 28th,when he picked up his rental at our ***************, ** for rental record **********.After a thorough review of the reservation the vehicle was returned on September 24th, 2022.

Please note, in accordance to the Terms and Conditions, if any changes or alterations made to the original rental/reservation the rates and cost are subject to change. This is including but not limited to extending a rental, returning early or change the return location.

Our records show the location charged for 7 days in totaling $293.05. The charges have been reviewed and are correct. However, additional compensation is not warranted.

Thank you for allowing Hertz the opportunity to review this matter.
Customer Answer
Date: 11/18/2022

Complaint: 18410628

I am rejecting this response because: the business response is wrong!! First I rented the vehicle thru 9/28/22 not 10/28/22/ Second they indicate their total charge as $293.05. That is incorrect! I paid $279.99 in advance when I made the reservation in August. The $293.05 is a charge they added when I returned the car. Third, I returned the car only after contacting them first to indicate I wanted to return a few days early because of the hurricane evacuation order, they agreed and indicated given the pending hurricane there would be no added charges!! . Finally, the Hurricane hit ************** on the Weds. I was originally to return the car, the airport was closed as were all rental facilities on that day!

Sincerely,

*************************
Business Response
Date: 11/24/2022
Case#********
RR-912386263
Thank you for contacting us.
According to our records, ************************* entered into a contract with Dollar Car Rental on September, 17, 2022 to return at the same pick up location on August September 28, 2022. The vehicle returned on the September 24,2022.

Please note, in accordance with the Terms and conditions, if any changes or alterations made to the original rental/reservation the rates and cost are subject to change. This is including but not limited to extending a rental, returning early or change the return location.
As a onetime goodwill gesture, I have adjusted the weekly rate from $450.47 to the original weekly rate of $180.03. Therefore, a credit in the amount of $270.44 was processed today. Please allow 5-7 business days. Please note, we do not issue credit for unused days. No additional compensation is warranted.

Please know that we take all customer concerns seriously and I want to thank you for allowing me the opportunity to review and address your concerns fully.

Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Record #********* I am reaching out to you in hopes that I can rectify this matter without involving an attorney. My name is *************************, I made a reservation for a Lyft express rental for 11/01/2022. I got the rental at 2 pm on 11/01/2022. Within hours the car started overheating. I called the location, **********, ** and spoke to ***** and she told me that all vehicles were inspected before rented out to customers. Lie #1 and IF there was an issue I needed to bring it to *** Boys in **********. I then proceeded to *** Boys. I got to *** Boys and explained to them the issue, they said they were booked and could not get an appointment to the following Monday. I then left the car in the parking lot locked and took the key because why do I have to drive a car that's overheating? I then called the location and spoke to ***** she said she would put in a request for a car because there were no cars available i called everyday and that is what I was told. I finally went to the location in person because ***** told me to come in and pick up another vehicle. I arrived and ***** told me shes not giving me any car unless I pay for the previous rental. Lie # 2 she told me she wou;d swap me into another vehicle. I was not paying for a vehicle that I did not have. This is when another employee named ****** stepped in She called *** Boys and they told her that the car had EXTENSIVE car repairs and that the engine was damaged due to a blown head gasket. They also told her that it would be days before the car would be fixed. I will not pay for a car that I did not have and was not safe to drive. I have documented all calls from 11/02/2022 till the time I went to the location. I reached out to ****(manager) failed to return any of my calls. My resolution is to take those charges off my card and remove that vehicle from my Lyft account. It still shows on my Lyft account that I have that vehicle.
Business Response
Date: 11/21/2022
Complaint ID: ********
RR#: 982544301

Thank you for contacting us. We appreciate the opportunity to assist.
Please accept my sincere apology for the mechanical issues you experienced with the vehicle. Your experience is no more acceptable to us than it is to you. Please rest assured this matter will be addressed with the local management for immediate corrective action.
Please be advised I have refunded the full amount of $302.26 to the account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 11/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/7 I rented a car from hertz at ****** Airport We were supposed to return the car on 11/13 to ******************.Flight out of ********** got canceled so airline was able to book ** back out of ******. On 11/13 at 330am we returned the rental to hertz at ******. Now they are charging ** almost $1k per day because we had to leave from ****** and not ********** which was beyond our control. They charged my card $7707.96 for the rental on 11/13 and on 11/15 they charged me an additional $5925 totalling $13632.96 to have a rental from 11/7 to 11/13. This is beyond anything we could of imagined happening. We were at the mercy of the airline and were on our way to ****************** when we found out we needed to go to ******. This is robbery by the rental company.
Business Response
Date: 11/18/2022
Complaint ID: ********
RR#: 985089000
Thank you for contacting us. We appreciate the opportunity to review your concern. A review of our records indicates our **************** team issued a refund of $6013.07 to your credit card for the overcharge. The refund was processed on 11/16/22, however it can take up to 7 business days for the refund to post to your account. Attached is your corrected invoice.
I apologize for any inconvenience and thank you for bringing this to our attention.
Customer Answer
Date: 11/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Business Response

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Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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