Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a SUV from Hertz on December 10, 2022 with family visiting in town. I returned the car the same day with a full tank and had no accident nor noticed any damage to the car. A rental receipt assessed that day found no damages either. 10 days later (12/20) I received a notice that the car may have been damaged and I requested further information on what the alleged damage is. No response. On 02/06/2023 I receive a claims notice for $1200 for alleged scratches and dents on the car. Again, I was not in an accident nor noticed that anyone had hit the car. I emailed again asking for a rental log of the car, CCTV footage from the car in the garage to determine if these scratches were there before and after I returned the car. No response. Given the lack of visible damage assessed upon return, timeline of communication, and failure from Hertz to respond to, it appears Hertz is attempting to defraud me. I am requesting the charges to be nullified and a refund given for my time spent.

  Business Response

  Date: 03/03/2023

  Complaint ID: ********

  RR#: 109949873

   

  Thank you for contacting us. I shared your complaint with our Claims Manager who reviewed the claim and has advised they are closing the claim and will not attempt to collect. I apologize for any inconvenience you experienced. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is surprising that after making a formal complaint with the BBB the claim was closed.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to complain about Hertz Rental Car. My Rental Agreement No: *********. Bottom line, I had the vehicle for one week and they charged me $7005.67. I have uploaded my timeline and supporting documentation.

  Business Response

  Date: 03/09/2023

  Complaint ID: ********
  RR#: 576283853
  
  Please accept my sincere apology for the billing error and any inconvenience you experienced. After a thorough investigation we have determined you were incorrectly charged as the vehicle was towed to our *********, ** location on 05/30/22. The refund that is owed to you is $5,856.03. Because the rental is no longer in our system, the refund has to be processed manually. Please call us at ************ and reference case #********, we will need you to provide your credit card information so that we may process the refund. 

  I have also reinstated your rental privileges effective immediately.  Again, I sincerely apologize for the difficulties you have experienced while trying to resolve this matter. Please rest assured this matter will be shared with the appropriate management for immediate corrective action to prevent recurrence. 

  
  

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with Hertz on 1/13 for a car rental on 2/13. I called around noon on 2/13 to confirm the specialty car would be available. I was assured the car was charging and would be available and also asked to arrive before 5 p.m. although the reservation was 5 p.m. because they were closing. I arrived around 4:30 p.m. and noticed the a TESLA was not in the parking lot. I asked for the vehicle, they said it was on their way. Around 5:10 p.m. the car arrived. They started to process the rental agreement, they were unable to. The car they had charging to rent out had a work order for an oil change. I specifically rented a electric vehicle. They did not offer any discount to ease the situation. I advised ****** to ensure I would not be charged the $90.00 fee as I did go pick up the vehicle but they did not do they due diligence in checking the vehicle prior to taking it to charge for rental. Hertz Car Rental unjust fully charged me $90.00 on 2/18/2023 for a car rental they did not fulfil. Their corporate office apologized and stated on 2/16 that I would not be charged. When you call corporate they do not clearly understand English in order to assist you. Additionally, A second rental was cancelled within the ************************************************ $232.00. I have tried calling and not able to obtain help. I called the corporate number and the line transfers to ************* island where they are not able to help. Do not use this company, it is a complete nightmare and a waste of time.

  Business Response

  Date: 02/24/2023

  Complaint ID: ********

  Res#: K4064401395 and K3670416983 

   

  Please accept my sincere apology for any inconvenience caused. A review of our records indicates the refund of $90.00 for reservation K3670416983 was processed on 02/21/23 and the refund of $232.38 for reservation was processed on K4064401395  02/18/23. Please allow up to 7 business days for the refunds to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19440104
  
  I am rejecting this response because:
  I just want to make it very clear. Hertz did not try to correct the issue until a formal complaint was filed. I tried for weeks to get t help from them and they wouldnt answer or provide a solution. 
  Sincerely,
  
  *********************

  Business Response

  Date: 03/02/2023

  BBB Case 19440104
  Res Nos: K4064401395, K3670416983
  
  This is a response to *********************
  
  I apologize that we were unable to provide a resolution quickly. Please be assured the utmost care was taken in reviewing your concerns. As previously advised, refunds of $90.00 and $232.38 have been issued to the card on file on 2/21/23 and 2/18/23. As such, no further compensation is due. Please be advised that this will be our final correspondence on the matter as we consider it fully addressed.
  
  Thank you for contacting us.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car online with Hertz for our ** trip and prepaid $755.91. The total amount for the rental was $963.96 so we had $208.05 left to pay at the time of rental. We did not add any insurance because we have full car rental insurance with **************** Platinum and it is clearly stated in AMEXs terms that you do not need extra insurance when renting a car because it is already full coverage. When we get to the rental center we ask to add an extra driver which they tell us the price of and we agree. They tell us to sign and specifically say you just need to sign this to be able to drive off so we do without questioning anything. However we noticed when returning the car that they in fact added costs for a total of $1277.85 which included insurance costs and premium roadside service which we never asked for and there was absolutely no reason for us to add insurance when we already had it. Im used to traveling and renting and Im aware that employees make a commission for extras that they sell to customers at the desk, which I would guess is the reason they did this. However those costs were never communicated or mentioned. It can not be legal to add charges and not notify the customer. They added them without us being aware (probably to make a commission). The total of the car rental ended up to $2033.76 when we were only supposed to pay $963 + the extra driver (and of course any charging costs, which ended up to $165.85).

  Business Response

  Date: 02/24/2023

  Complaint ID: ********

  RR#: 989691135

   

  Thank you for bringing this matter to our attention. A review of our records indicates you accepted and acknowledged the additional insurances on your signed rental agreement (see attached). As we are unable to substantiate a verbal conversation we rely on the signed rental agreement to verify your acceptance and understanding of your charges. Based on your signed rental agreement we respectfully decline your request for a refund of the charges. 

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19434003
  
  Got it! If I understand you right, you want your customers to start recording their rental experiences. Ill happily share my experience and recordings on social media. This will be interesting.

  Have a great day!

  Sincerely,
  

  
  

  Business Response

  Date: 03/09/2023

  Complaint ID: ********
  RR#: 989691135

   

  While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation on 1-31-23 with Hertz reservations confirmation number (K38934296F8) to reserve a ****** Rav4/kia Sportage pickup on 2-07-23 thru 2-17-23 for $******. On Feb 05- 2023 I received a friendly reminder from Hertz about my upcoming trip and reservation, again confirming my reservation with the same confirmation number and documents I would need. On Feb 07 at the appointed date time and location I checked in to pick up my reserved car. I was told they didn't have any cars. The rep said that "Hertz online reservations" doesn't check to see availability of cars at a location, but only takes reservations. He even said that if there was a car available, it wouldn't be rented to us at that price. They offered no further assistance . We were just stranded.There were several standing in line behind us who found out that they wouldn't get a car either, even though they too had reservations. He suggested trying the other car rental agencies. As a walk up, one rental agency wanted $4000 per week the other said $2500 per week. After seeking help from my son over the phone, I was able to secure a car for $**** for the 10 days from a company called U-save. After the trip was over I called Hertz and was told that Hertz in ********** (HCR) is a franchise and I should talk with them. HCR said it's Hertz Phone Reservations (HPR) problem for taking the reservation, not their problem. Then, I asked the Hertz Customer Servicer (*** id #***** why ********************** would take the reservations for HCR. I called HPR to clarify that if I reserved a car, I would get a car.. That agent said of course the car would be reserved and waiting for me. I then explained to her what happened to me. No response. Personally I think HCR is not honoring their agreement so they can rent the cars for more money. That was a horrible way to start a vacation I'm seeking the difference between what was reserved with Hertz (******) and what I had to pay to u-save (****) a difference of $863.84.

  Business Response

  Date: 03/01/2023

  Complaint ID: ********

  Res#: K38934296F8

   

  Thank you for contacting us. We reached out to our team in ********** regarding your experience and requested their feedback. They have advised there was a wait for vehicles when you arrived and you were not willing to wait for the next car available in the same class that you reserved. They have confirmed that many cars were returned but needed to be serviced to make sure that prior to releasing the vehicle, it is in good condition. We apologize for any inconvenience caused. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19435419
  
  I am rejecting this response because: The response from the people at Hertz is an absolute lie. I was told by the desk at Hertz in ********** that they had no cars and didnt know when or if one would ever become available. And offered zero help in getting us a car from Hertz or any other car company even though I had a reservation and time to pick up.Not only that but he said Hertz international that took our reservation never verified with them as to their car availability . He said there was nothing that he could or would do.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/08/2023

  Complaint ID: ********
  Res#: K38934296F8

   

  Unfortunately we weren't present for the conversation at the rental location, therefore we rely on the information provided by our ********** management team.. Based on the feedback from our Costa Rica team we stand behind our previous response. 

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of charge: 1/29/23 Charged $609.88 Car rental from Hertz at ******* Airport (**** Rental Car *** ************ ** *****): rented on 1/27/23, returned 1/29/23.Hertz incorrectly charged a $500 cleaning fee for "ash." I do not smoke and it is against my contract as a physician to smoke. I left the car at the Hertz airport facility under their care in pristine condition - there was nothing that would require more than Hertz's "standard cleaning." I have contacted Hertz and they refuse to resolve the issue, despite my spotless rental history. Rental agreement number: ********* Reservation ID: ***********

  Business Response

  Date: 03/02/2023

  Complaint ID: ********

  RR#: 140204035

   

  Please accept my sincere apology for the billing dispute related to the smoking fee. A review of our records indicates our **************** team issued a refund of $500.00 on 03/01/23. Please allow up to 7 business days for the refund to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

  Customer Answer

  Date: 03/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were at your ********, ** location yesterday and would like to log a formal complaint about the service and employees. My husband (*******************************) and I booked a car 2 days ago for 10am today. We paid $362 in advance to reserve the car. We arrived at the location on time for the scheduled pick up. Usually with Hertz Gold plus rewards you can use a kiosk and avoid the line, so we went directly to the desk to ask where we should go as gold members. The very rude employee at the desk (who we weren't sure was an actual employee as her attire didn't look professional, she was in pajamas) stated that we will be served after the other customers on the line with no other clarification. Another customer had to explain they were gold members as well. The employee, whose name was *******, then started yelling and clapping at the customers in the store. Telling us all to be quiet, and that they only had 3 cars left and everyone else was out of luck. ******* proceeded to make rude comments and be extremely disrespectful for the rest of our time at Hertz. When it finally became our time to be seen they did not have the car we reserved, and said that none of the information on Hertz.com is correct including car availability, the pay now reservation, and gold plus rewards.Not having the car was a great inconvenience for us, so we requested our payment to be refunded. She responded by throwing a flyer at my husband with a number to call. When we requested additional information as to why it couldn't be done at that time. She said that they don't deal with payments even though she had just taken a credit card payment from the customers in front of us. We had paid in advance as we needed the car today and to not have the car we needed, not be able to get our money back, and to be disrespected and threatened in the process for simply asking questions is beyond unacceptable. Hertz has lost 2 long-term customers in ******* # K4053875368

  Business Response

  Date: 03/02/2023

  Complaint ID#: ********

  Hertz Reservation#: K4053875268

  Hertz Prepaid Voucher#: 00841761

   

  This is in response to *******************************, thank you for allowing me to address your concerns. I want to again apologize for the impression left with you at the location as we always want to provide quality vehicles and on time as scheduled as well as exceptional customer service at every interaction. This is certainly not in line with the customer service standards we aim to strive for nor the tone we aim to leave with you. According to our records, your refund of $362.62 USD was processed in our *************************** on 3/1/23 and will expect to become visible within 10 business days back to the available balance of the card used to complete the payment.

   

  As a Gold member we take your concerns seriously. Please do not hesitate to contact us directly with any future concerns. We appreciate your feedback and loyalty and look forward to serving your future rental needs. Kind Regards. 

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservation to pick up the car at ************ on Nov 19, 2022. The reservation number is K20025989D8. When I landed ****, the agent told me the reservation was cancelled. However, I have never cancelled this reservation. The only chance is that the reservation was cancelled by Hertz system. And, I even didn't get any email or text message which told me the reservation was cancelled. Hertz system show the reservation was cancelled on 11/09/22 at 19:36h. However, I got confirmation on 20:33h. Seems it's system glitch.I waited at ************ for 1 hour and ended up renting another vehicle from Enterprise. It's already sold out for most companies on Nov 19. The price is very high.I want Hertz to compensate my rental with Enterprise.

  Business Response

  Date: 03/02/2023

  Complaint ID: ********

  Res#: K20025989D8

   

  I sincerely apologize for any confusion, however a review of our records indicate your reservation in **** was cancelled on 11/09/22 at 7:36 PM and was rebooked under confirmation K3060487551 for pick up in Kona on 11/20/22. These changes were made via the Hertz website or Mobile app through your Gold Rewards account and not by a Hertz agent. Based on this information we respectfully decline your request for compensation. 

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19430546
  
  I am rejecting this response because: again please see the email confirmation I received. It was received on 8:33 PM EST. Not sure how it is cancelled on 7:36 PM. Unless its from another time zone. 
  

  Also, the reservation you mentioned is not related to this cancellation. Its on another date. My itinerary is to pick up the car at **** and drop the car at Kona on the first day. And on the second day, I picked up another car at Kona. The first day trip is cancelled. 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 03/09/2023

  Complaint ID: ********
  Res#: K20025989D8
  
  
  
  This correspondence is being sent in response to a query made by **************** 

  
  I sincerely apologize for any misunderstanding regarding a cancelation email not being sent. After further review of our records and your loyalty account, I can confirm that the option for email updates was not selected for this reservation.  Additionally, email updates are not selected on your loyalty account either under your contact preferences.  Therefore, we must stand behind our previous response.
  
  However, to prevent further misunderstandings in the future we would recommend changing your contact preferences on your Presidents Circle account. Additionally, please remember to opt into email updates on all your future reservations upon booking.
  
  Thank you for allowing us the opportunity to further review your concerns.

  
  

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Agreement No ********* Rented car originally from BOS on 8/7/2022 Special bill info: A567666OR Case Number ******** Car's battery kept dying. Hertz came and towed car away prior to return date. Did not replace vehicle. Had to pay own way to airport - 2 hour drive.Called multiple times to ask for a bill adjustment for missed rental days x2.Spoke to customer service on multiple occasional.No action taken to adjust bill. Kept redirecting.Worked thorough bank to withhold some of the payment ($660.00)Got bill in the mail for $660.00.Called customer service. After a few calls, they said they would remove ~$450.00. I ask if an adjusted bill would be sent and was told yes. I have not received the adjusted bill.I received another bill for $660.00.Next I received a notice from a collections agency - JNR ********************** I plan to call again once business hours.

  Business Response

  Date: 03/06/2023

  Complaint ID: ********

  # 004138002

   

  Thank you for contacting us. Please accept my sincere apology for any misunderstanding. I have reviewed this matter and determined we need to adjust two days that you weren't able to use the vehicle. This results in your balance owed being adjusted from $660.00 to $333.44. Please allow up to 10 days for the balance to update in the records. 

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please confirm that the bill will be removed from the *** collections. I will await for the corrected bill before paying.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2019 Chrysler Pacifica from Hertz Car Sales on 8/1/2020. Their website and their employees specifically stated that they have a seven day "no strings attached" return policy. We discovered that the car had mechanical issues and decided to return the car on the morning of 8/4/2020. During our return the office was having a staff meeting, so the sales people took the car from me and said there was nothing else to do. I asked that they send me a confirmation email stating that the deal was canceled and one of them sent me an email that read "your deal is voided." In September 2020 we started receiving bills from the auto loan company for car payments associated with this vehicle. We came to find out over the next few months that the deal had not been voided. We worked extensively with Hertz Corporate to get this resolved, even involving a military lawyer. Our demand was that the car loan be fully paid off and that the vehicle be removed from our name. We signed a power of attorney with Hertz Corporate in August 2021. We got phone communication this week (week of 2/17/2023) from the new manager at Hertz Car Sales ******** that the power of attorney we signed was not sufficient and they wanted us to sign another POA for a company called "TAGS ******." Upon further investigation with the **** we discovered that even though the title was flipped to Hertz in October of 2021 (10/8/2021 specifically), Hertz never removed us from the car registration. We also discovered that they filed the registration paperwork in September of 2020, which was one month after we returned the vehicle. We believe that Hertz has violated our trust and stolen our identity for this reason. We also find it unacceptable that its taken so long to contact us regarding the fact that the car is still registered to us in ******. This deal should have never been processed in the first place.

  Business Response

  Date: 03/03/2023

  Complaint ID: ********

   

  We reached out to our Car Sales team for information regarding your complaint. They have advised they have been in contact with you as well as the ****** ***. ****** *** has advised they need the attached POA and a title application signed and notarized by both customers to properly get the vehicle out their name. They also inquired about the customers address discrepancy on the forms being the customers no longer resides in ******. ****** *** advised being the original registration has a ****** address on it, that is the last known information the *** has on record for them. 2 options: customer can either sign/ notarize the forms with their last HI address (attached) OR they can complete the blank forms & provide their current address/ info, whatever they feel most comfortable. 

  Customer Answer

  Date: 03/17/2023

   
  I am so sorry I just saw that BBB sent an email on 3/3 and then again today.
  If possible, I would like this case reopened. The issue is that their
  response is still that I sign a POA. This is unacceptable. I have not seen
  this car in three years and the declarations they want me to make with these
  forms are essentially saying that Ive had knowledge of this car (mileage,
  safety condition, etc). I spoke to Hertz corporate today and they said the
  employees at this location wont even go to the *** to explain the situation
  in person and try to find a solution. This is unacceptable. Thanks for your
  help!
  
  *********************

  Business Response

  Date: 03/21/2023

  Complaint ID: ********

   

  I apologize for your dissatisfaction, however we have provided the options that are available to you so that this matter can be resolved. 

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19424633
  
  I am rejecting this response because: I have already signed one POA and the car is no longer titled under my name. This business refuses to go in person to the *** to explain the issues. Their response isnt any different than what theyve already told us. 
  
  Sincerely,
  
  *********************