Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,199 total complaints in the last 3 years.
1,716 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from hertz/thrifty. The clerk was very pleasant so I didnt think things would go left for me. After receiving my rental agreement I proceeded to the lot to get the car to my surprise there was a wait. When turning the rental in I was charged an extra day (24 hours) for being about 25 mins late. Yet, I received my rental late. The only record they go by is what is on the paper printed but they did not account for the wait time at the understaffed unorganized location. Then when I called the customer service line on 04/3/23. ****** who first told me nothing could be done. ****** said I was charged a whole day for being an hour late I told him no I didn't get my rental at the documented time. He asked how late I was I said possibly ***** mins. ****** then changed what he said before and now I was charged for being more than 25 mins late. I asked to speak to a manager and he said 50% is the best they can do. I asked for the manager's name ****** but he said he could not give me her last name. She did not get on the phone and he only apologized for the location's service but was not willing to refund the full amount. I will never rent from this place again or any location affiliated with them. As a customer relations manager, I would never leave a customer hanging who requested to speak to a manager. Poor service all around!
Business Response
Date: 04/20/2023
Complaint ID: ********
Thrifty RR#: 168077324
This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
Our records show that our **************** team provided assistance and resolution to this matter on 04/03/23 at which time a credit of $50.58 was processed. We have attached a copy of your amended invoice for your review and record. We are pleased to see our **************** team was able to provide assistance with resolving this matter. Your concerns have been shared with appropriate management for their review and corrective action where deemed necessary.
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Record #*********.I rented a ************ Altima on March 22 from *********************** at 11am and I returned it to the Hertz site at the *** airport on March 22 at 4pm, I flew out at 6:45pm. I parked in the 3rd return lane from the right-hand side. When I returned the car the gentleman checking them in told myself and several other people just leave the keys in the car and we were good to go. It has been nearly 10 days and they still havent marked the car as returned! I am across the country but it still shows I have the vehicle. I didnt even drive it enough for the needle to move below the FULL line on the gas meter. This is unacceptable. I did what they told me to do and now I am being charged.
Business Response
Date: 04/05/2023
Complaint ID: ********
RR#: *********

Thank you for contacting us. Please accept my sincere apology for the delay in your rental being closed. The rental is now closed and I have attached your rental receipt for your records.
Customer Answer
Date: 04/05/2023

Thank you for your help and quick resolution to my problem. I appreciate and thank you for your time.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz on March 7, 2023 and returned the car on March 9, 2023 with absolutely NO damage to the car. They charged me double the daily rate (they have refunded the difference after 3 phone calls), and charged me for a cracked windshield. I have been sent to 5 different employees over the last 2 weeks about this issue, all of which have given me wrong information and incorrect people to contact. I have now been told I need to contact Hertz at ******************************** in *********, ** directly. I have called 5 times and have been hung up on each time I request to speak directly to an employee. I have been charged $240.00 for damage that did not occur while I rented this car! I had a passenger with me the whole time and she strongly agrees that there was NO damage to this car!
Business Response
Date: 04/11/2023
BBB CASE#: 19884923
Hertz RA#: 158858420

This correspondence is being sent in response to a query made by **********************

I sincerely apologize for any confusion regarding the damages billed on your recent Ireland rental. Upon completion of my investigation, it has been determined the charges are correct and were not pre-existing. Additionally, the total of the damages was $430.00, however, the location only charged you $240.00. In accordance with the terms and conditions of the signed rental agreement the charges are valid, and we must respectfully decline your request for a refund. Please see the attached photos, damage report, and repair summary for your review and records.

While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 04/11/2023

Complaint: 19888994

I am rejecting this response because: THERE WAS ABSOLUTELY NO DAMAGE TO THE VEHICLE WHEN I RETURNED IT TO THE DESIGNATED RETURN AREA. IF THERE WAS ANY DAMAGE TO THE VEHICLE, IT TOOK PLACE AFTER I LEFT IT WITH THE ATTENDANT!!!! I REFUSE TO ACCEPT THIS EXPLANATION! I WILL BE CONTACTING BY CREDIT CARD COMPANY TO FILE A COMPLAINT WITH THEM AS WELL!

Sincerely,

*********************
Business Response
Date: 04/14/2023
Complaint ID: ********
********************** RR#: 158858420
This correspondence is being sent in response to **********************
While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We have attached the documentation provided by the branch which shows the damage charges billed are valid. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.
Business Response
Date: 04/14/2023
Tell us why herComplaint ID: ********
********************** RR#: 158858420
This correspondence is being sent in response to **********************
Based on the information and pictures the location provided. No refund is warranted.

While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We have attached the documentation provided by the branch which shows the damage charges billed are valid. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.
Regards
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was erroneously charged for late drop off and for not returning the car with a full tank. Ive called the corporate phone number multiple times to resolve the charges, submitted credit card/flight itinerary documentation to prove gas was purchased to fill the tank and flight time to prove day/time of car drop off. They refuse to adjust charges and remove my account from collections.
Business Response
Date: 04/10/2023
BBB CASE#: 19887891
Hertz RA#: 102531774

This correspondence is being sent in response to a query made by ****************************

I sincerely apologize for the inconvenience experienced.Thank you for providing your flight itinerary. I have made the adjustments so you will no longer be held responsible for a balance.

Please know we take all customer concerns seriously. I appreciate you allowing me this opportunity to address your concerns.
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/14/2023 my husband, *******************************, and I rented a car through Hertz located at ************** airport. Our rental record number is *********. We rented a **** explorer to drive from *************, ** to *******, **. When we opened the hatchback of the **** there was a bag of dirty clothes. This indicated the car had not been sanitized and up to their ************** Clean" policy (which outlines its cleanliness measures meeting CDC guidelines). Due to a long day of travel with two small children, we simply just let the gentleman know that brought the car around to us and he removed the bag. When I reserved the car a couple hours before via expedia, I reserved two car seats. I did need to ask where the car seats were. The same gentleman that brought the car over to us and removed the bag of dirty clothes, brought over two car seats. When we went to install one of car seats, it was missing a strap. I was unable to secure my child with this car seat. He went and found another one for us. The car seats were installed and when we drove away, the overwhelming smell of cigarette smoke nauseated my entire family. We stopped to buy car fresheners to eliminate some of the odor. While driving on the ******* interstate, we encountered many bugs on the windshield, to be expected. There was no windshield wiped fluid to remove the debris on the windshield. When we dropped the car off the next morning, we addressed our complaints with the employee at an ******* Hertz location. He advised ** to include everything in the survey we would be receiving. As a side note, the employee said he receives many complaints from customers who return a vehicle from the airport Hertz. I completed the survey March 16th. There was a note that said I would be hearing from someone within 72 hours. I never heard from anyone and I reached out to Hertz customer service. Because I didn't make a report with their emergency roadside assistance, my complaint holds no merit. This is unacceptable.
Business Response
Date: 04/05/2023
Complaint ID: ********
RR#: *********

The condition of the vehicle you received is a concern to us, and I apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers. Please rest assured this matter will be addressed with the appropriate Hertz management for corrective action. As a gesture of our apology I have provided a 15% discount on your total. The refund is $59.57 and will post to your account within 7 business days.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 04/05/2023

Complaint: ********

I am rejecting this response because:
15% does not unfortunately cover the inconvenience and condition this car was in . I returned the car in better condition than it was received . We had the car for less than 24 hours and spent $400 dollars . I believe this response is insulting for what we endured with this vehicle . I want a full refund to justify this .

Sincerely,

****** ********
Business Response
Date: 04/07/2023
This a response to complaint # ********

Dear *****************************,

Thank you for contacting us. I appreciate the opportunity to review your concerns.

We sincerely apologize for the inconvenience this has caused you regarding the vehicle didn't meet your needs.To begin with, all Hertz vehicles should be properly cleaned, serviced, and in good mechanical condition before being released for rental. The condition of the vehicle you received is a concern to us, and we apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers, and we certainly appreciate your letting us know about your experience.

Our records show credit for $59.57 was processed on April 6th.Please allow 5-7 business days to post to your account. In addition, I will send you a rental certificate for $50.00 to use towards your upcoming rental.Please review the terms and conditions for the instructions on how to apply the certificate to your rental. The Certificate will arrive VIA postal service within **** business days.
Please know that we take all customer concerns seriously and I want to thank you for allowing me the opportunity to review and address your concern. We truly value your business.
Regards,
Customer Answer
Date: 04/07/2023

Complaint: ********

I am rejecting this response because: A $50 rental agreement will not justify anything as I will no longer be using hertz for my rental car needs due to the condition of your airport rentals (and the customer service thus far). Proper rectification is a refund . My biggest concern is the car was not cleaned or sanitized because if it were , the bag of dirty clothes would have been discovered . We are recovering from a pandemic with a serious illness and your company proved a lack of proper cleaning guidelines which put my family at risk .

Sincerely,

****** ********
Initial Complaint
Date:04/03/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RR ********* case #****-01000980 I forgot my wallet in the glove box of the vehicle I rented from Hertz on March 4th and I was advised that it was found on March 16, with the cash gone. I had $20 in my wallet. It is clear to me that it was stolen by one of the 3 Hertz employees who had access to the vehicle because it was searched within ***************************************************************************************** he could not find anything. I was told that the wallet was turned in by the next customer who drove the vehicle, which tells me this was an inside job. I reached out to customer relation to get compensated for the stollen money as well as for the $27 I spent on a new ID. My email was blatantly ignored. Please see attachment. I'm hoping to get resolution by filing this complaint.I would like to kindly request that $47 be refunded. Thanks!
Business Response
Date: 04/12/2023
BBB CASE#: ********
Hertz RA#: *********

This correspondence is being sent in response to a query made by **************************

I sincerely apologize for the inconvenience experienced. We are always concerned when customers leave personal property in one of our vehicles; however, in accordance with the Terms and Conditions of the rental agreement, Hertz is not responsible for personal property left in our vehicles.

However, as a goodwill gesture, I have issued a credit in the amount of $47.00 for the $20.00 and the $27.00 it cost to replace your ID. This credit has been issued back to the credit card on your account, please allow 5-7 business days for processing.

Please know we take all customer concerns seriously. Thank you for allowing me this opportunity to address your concerns.
Customer Answer
Date: 04/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Hertz and picked up the vehicle March 13, 2023. As part of the pick-up process, I received the pick-up receipt and an email with photos of the pre-rental condition.I returned the vehicle March 17, 2023. Per prior discussions, I had arranged for Hertz to drop me off at the repair shop, which was a standard service for this shop. The employee asked for the rental car key, we got in the car, verified it was clean/full of fuel/free of damage, and he drove me to the repair shop. I inquired about the vehicle return receipt, and was told that it would be emailed. I never received a vehicle return receipt.The following week, I saw a $400 charge posted on my credit card. I called the local rental office and asked about the charge. I also asked about the vehicle return receipt. The employee who answered the call told me that the employee who checked the vehicle in would call me back to answer questions. I never received a returned call, and called back multiple times. In a later call, the employee who answered the phone confirmed that the car was filed as returned, though could not explain why I never received a receipt nor could she help me get one. In my last phone call attempt on March 31, 2023, the employee who answered the phone said that the $400 charge was due to a cleaning fee applied. He also said that he could not help resolve the matter and that I would have to file a dispute with the corporate office. I have filed a dispute with the corporate office, and I am waiting for a refund. Considering the rental office appears to have hidden the charge from me and delayed helping until they could not resolve it, I am asking for assistance with the refund process.
Business Response
Date: 04/07/2023
Complaint ID: ********
********************** RA#: *********

This correspondence is being sent in response to a query made by ******************************

I sincerely apologize for the inconvenience experienced. After my review of our records, I can confirm a credit for the $400.00 smoking fee was issued on 04/04/2023 back to the credit card on your account. Please allow 5-7 business days for processing.

Please know we take all customer concerns seriously,and thank you for allowing me this opportunity to address your concerns.
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and confirmed that the $400 has been returned to my credit card.

Thanks for your help.

*****************************
Initial Complaint
Date:04/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Hertz, regarding a rental suspension that I believe was issued in error. I was added to the Do Not Rent list due to a discrepancy between my address on my Hertz profile and my driver's license. However, the reason for this discrepancy was because I used my mailing address for my Hertz profile. I believe this is not a sufficient reason to be added to the Do Not Rent list.I am also a member of the President's ****** membership, and I was shocked to find that I was added to the list without any prior warning or notification. I found out about this when I flew from ******** to ******* and tried renting a car at ***** airport. I had a reservation, and when I went to pick up the car, the employees at that Hertz location told me I was put on a do not rent list. When I contacted Hertz, I was told that I was the subject of a security investigation in which a possible criminal wrongdoing was committed against Hertz, Dollar, or Thrifty. This is completely untrue as no criminal wrongdoing occurred.Furthermore, when I called back after waiting two weeks for a response and not receiving any communication from Hertz, I was hung up on by the first representative. When I called again, I was informed that the situation had been escalated and the same conclusion was reached, which is completely ridiculous. The resolution that Im seeking from Hertz is to be removed from the do not rent list as well as an apology from corporate leader ship for all the frustration and emotional distress that was caused.
Business Response
Date: 04/07/2023
Complaint ID: ********

This correspondence is being sent in response to a query made by ********************************

I sincerely apologize for any misunderstanding. Please call our *********************** team at ************* with your full drivers license number, and current address for further review. Please reference case#******** to the agent when calling.
Please know we take all customer concerns seriously.
Customer Answer
Date: 04/10/2023

Complaint: 19885490

I am rejecting this response because:
I reached out to the executive customer care team with number provided but they told me they don't handle account suspensions.
Sincerely,

*******************************
Business Response
Date: 04/17/2023
This in response to complaint#********

Dear *******************************,

Thank you for reaching out to us regarding this matter. We apologize for the delayed response. We appreciate the opportunity to assist you.

We sincerely apologize for the inconvenience and confusion this has caused you. Our records indicate you were placed on suspension due to becoming the subject of a security investigation in which a possible criminal wrongdoing was committed against Hertz, Dollar, or Thrifty. Due to this, you have been placed on a permanent suspension, and, unfortunately, you will no longer be able to rent from Hertz, Dollar, or Thrifty.

We appreciate your business.
Regards,
Customer Answer
Date: 04/17/2023

Complaint: 19885490

I am rejecting this response because:
I was added to the list in error. No criminal wrongdoing occurred, that is complete bogus.

Sincerely,

*******************************
Initial Complaint
Date:04/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a Hertz vehicle for a trip to ******* (rental agreement # *********). The day before I had to return the car and fly out, ******* experience a freak snow storm that ground all flights and closed many road. I was stuck. Authorities advised people to stay off the roads as they were trying to clear them of snow, ice, and vehicles. My Hertz car remained in a parking garage for 2 days until the roads and flights opened up. The *** tracker on the vehicle would confirm that. During that 2 days I tried to reach the Hertz office via email, online and by phone to find out what I should do. I could not get through. When I turned the car in I was charged for the 2 days when I could not return the car (due to roads and the unavailability of Hertz staff). In addition, i was charged a daily rate almost 3 times the rate I had paid for my original contract (see attachments). I have sent several messages to Hertz (Hertz ************* Case # ********* and have been told that "there were no flights in or out of the country due to the closure of the road. You were able to drive around the city for those two days." Touring around Iceland was absolutely not an option during those few days. However, according to Hertz ******** ******* I should have driven their vehicle around during storm recovery conditions to shop for another location to turn the car in without any confirmation or guidance from Hertz to do so at the time. I am seeking recovery of the $234.17 that I was charged for the 2 days the car was parked in a parking garage when Hertz was not responding to customers for help or instructions.
Business Response
Date: 04/07/2023
Complaint ID: ********
********************** RA#: *********

This correspondence is being sent in response to a query made by *****************

I sincerely apologize for the inconvenience experienced. I would like to process a credit in the amount of $234.17 for the extra days you were billed due to winter weather conditions. However, for us to do so please call our *********************** team directly at ************* with your full credit card details. Please reference case# ******** to the agent on the line.

Please know we take all customer concerns seriously.
Customer Answer
Date: 04/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I contacted Hertz and was informed that a refund would be issued within 5-7 days.
Thank you for you assistance in this matter.

Sincerely,

****************
Initial Complaint
Date:04/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern: Rental Record ********* I am a gold member who asked for towing service at the exit gate. The young lady at gate told both me and my husband she would add it and to wait for her to print our agreement. I only discovered it had not been added to are agreement, when my husband lost pressure on the freeway.n We spent close to (2) hrs trying to get assistance with a tow. The lady we spoke with "*****" kept telling us that she could not locate the vehicles location and told us that they would not be able to tow us off the freeway. I kept telling her that the location was not safe. She also said we would have to pay for any repairs. I told her I would deal with that later , we just needed to be towed. I also asked her if the call was recorded and she said it was. Since my husband was driving the car I transferred the call to him. This call lasted almost 1.5 hrs before he asked for a supervisor who was able to get the tow truck out. He was towed to the closest tire place. The tire had a split on the inside with no fault of ours, according to "*****" the assistant manager. I called your customer service the same day and was told to show the receipt for the tire when I returned the car and see what they would do. I thought I was suppose to get a response the next day. I spoke to ***********************. She took a copy of the tire receipt but I have not heard anything. I am asking for compensation for the rental, the tire and the time my husband missed from his job, for taking care of your Unsafe vehicle. Surely this could have been handled differently since it was not our fault. If you listen to the recording you will see that no other solution was given.
Business Response
Date: 04/07/2023
BBB CASE#: 19883368
Hertz RA#: 170225322

This correspondence is being sent in response to a query made by **************************

I sincerely apologize for the inconvenience experienced.All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary.

I have issued a credit in the amount of $244.52 back to the credit card on your account. This was for $204.82 for the tire replacement and $39.70 for of the day of rent you were billed. Please allow 5-7 business days for processing.

Additionally, I have added 950 points into your Presidents Circle account. Please utilize these towards a future reservation.

Please know we take all customer concerns seriously,and I appreciate you allowing me this opportunity to address your concerns.

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