Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

• 

  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

• 

  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I recently rented a car with Hertz in ***** with reservation K38706886E1 under my GOLD member number ******** for February ***** 2023 with the following coverages:Included UNLIMITED KILOMETERS INCLUDED LOCATION SERVICE CHARGECOLLISION DAMAGE WAIVERTHEFT PROTECTIONVEHICLE LICENCE FEE (VLF)DROP FEE (PAID AT COUNTER)ExcludedSUPER COVERPERSONAL ACCIDENT INSURANCE / PERSONAL EFFECTS COVERAGEPREMIUM EMERGENCY ROADSIDE SERVICEADDITIONAL DRIVER FEEFUELWhile driving from ******, unfortunately a truck dropped some pebbles and cracked the windshield of the vehicle without my fault. While returning the vehicle the damage was reported and I assumed the *** coverage would cover. Wrong! Hertz is now charging me $493.99 for the damages and without a clear explanation why the *** coverage is not covering this damage that was NOT my fault or being negligent. All I want is a refund of these $493.99 charge. The *** coverage is defined as follow:*** Insurance means the car rental company waives the right to collect a high deductible from you if the car is damaged, and most importantly it covers most of the car if you are in a collision. It usually costs around $10-30 per day, and significantly reduces the deductibles owed if you do have an accident or there is damage to the vehicle.Essentially, the rental company waivers their right to make you, the renter, pay for damages to the car. If you do have an accident, or the car is stolen, without *** Insurance you will have to pay for all of the repairs and recovery charges, which can quickly become tens of thousands of dollars. With *** insurance you only have to pay an excess or deductible, which will be significantly less.Please assist me in getting these charges for $493.99 reversed.Any questions please let me know.Thanks,********* ********* Gold Member #********

  Business Response

  Date: 04/14/2023

  This is in response to clompaint#********

  RR# *********

  Thank you for reaching out to us. I appreciate the opportunity to review your concerns.

  
  I am sorry for the problems you experienced with the rental vehicle. Your contract shows as not accepting (***) Loss Damage Waiver at the time your reservation was confirmed. Therefore,we are unable to process a refund. If the *** was purchased through a third party.Please reach out to them directly for a refund.

  I apologize for the inconvenience this has caused you. Please know we tall customer concerns seriously.

  Regards,
  
  

   

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19926877
  
  I am rejecting this response because:

  My contract had CDW and this coverage is sufficient for the damages that were affected. I NEVER mentioned about LDW!!! Hertz is passing the buck around and addressing the issue and problem that I have.. Please read the issue correctly before convoluting the issue with LDW! I had CDW!!!

  
  Sincerely,
  
  Baldonick *********

  Business Response

  Date: 04/27/2023

  Complaint ID: ********
  RR#: 973231103
  
  
  This is in response to Baldonick *********.
  
  
  I regret the confusion, as previously stated Your contract shows as not accepting (***) Loss Damage Waiver at the time your reservation was confirmed. Therefore, we are unable to process a refund. If the *** was purchased through a third party.Please reach out to them directly for a refund.
  
  Thank you.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I had a booking from Hertz for a Luxury Car from March 22, 2023, to March 29, 2023, I was supposed to get a luxury car that I paid $40.7 per day, and I got a Jeep (I looked online, and Jeep is not part of the luxury car ) that per their website $19.9 per day. I played $481.94 for the 7-day rental. I called Hertz and asked for a refund, and they told me they cannot give me one.

  Business Response

  Date: 04/14/2023

  This is a response to complaint#********

  RE# *********

  Thank you for reaching out to us. I appreciate the opportunity to review and address your concerns.

  The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from the manufacturers. We remain committed to provide more fleet availability. 

  Upon my review of your reservation, our records show the reservation was booked directly through a third-party booking source.Regrettably, we do not have access to third-party bookings  Priceline and are unable to provide compensation.  You would have to contact them for a refund. It is up to them if they will refund you per their policies.

  I would like to apologize for the inconvenience this may have caused to you and your travel plans. Please know that we take all customer concerns seriously. I appreciate you allowing me the opportunity to review and address your concerns,

  Regards,
  

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19931943
  
  I am rejecting this response because:

  Herth was the company that gave me the wrong car and they took advantage of me, not the 3 parts. 

  Also, they offer me $50 for something that it was nothing compared to what I played.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/21/2023

  Complaint ID: ********
  ********************** RR#: 166961104

  This correspondence is being sent in response to ************************** 

  We apologize for any confusion caused regarding our previous response. Upon further review of your rental and original reservation, we have determined a credit is warranted for the vehicle downgrade. A refund of the difference in cost has been processed in the amount of $108.03 and though processed today, it will take 5-7 business days to show on  your billing statement. 

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 30th I was charged a $35 EV battery recharge fee due to returning my rental at 71 percent rather than the 80 percent I received the vehicle at. I addressed the issue at return with the receiving representative that that hertz at capped the charge software at a maximum charge of 80 percent not allowing me to charge the vehicle past that point. The nearest charge station is over ten miles from the return location making it impossible to return the vehicle at an 80 percent charge unless the charging cap was removed from the car by hertz.

  Business Response

  Date: 04/14/2023

  This is in response to complaint#********

  RE#*********

   

  Thank you for reaching out to us. I appreciate the opportunity to review your concerns,

  Our records show that you were billed $***** Tesla Rebill charge and $***** Charge Purchase Option. ***** Rebill charge is for using a supercharge you are responsible for the charging rate. This is billed from Tesla and not Hertz.

  We regret any inconvenience that this may have caused. As a onetime good will gesture I have processed the credit for ***** today. This will take 5-7 business days to post back to the account charged.
  

  Please know that we take all customer concerns seriously.

  Regards,

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ivory West

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Hertz as a business rental resource for my company. The mos recent renal agreement number is *********. Most recent recipt was received on March 30, 2023. The location of my rentals have been from the **** Interational Airport location. This receipt, like most of my receipts has over $700 in cleaning and extension fees, on top of the charges for daily rental fees. ($1000+) I have copies of pictures with my signature forged on the document. The photos appear to be taken at near sunset with a pickup and signature time of nearly 11 pm, after picked up the vehicle and was long gone. I am currently having multiple past invoices checked for similar excessive fraudulent charges. The concern with this is that these fraudulent business practices are perpertrated with no oversight. Each location is considered a part of the Hertz corporation until, there are billing issues. Then they are all local entities where billing concerns are addressed by the same entity that is committing the fraudulent biling practices. Then to know that these fees are directly related to the compensation of its employees is unethical.

  Business Response

  Date: 04/18/2023

  Complaint ID: ********

  RR#: 163798670

   

  Thank you for your contacting us. We have reviewed your rental charges as well as the cleaning fee.According to our records, the vehicle was held from service for detailing.While we completely understand a customer may not wash/vacuum the vehicle prior to return to remove normal road grime, etc. However, pet hair, trash, ashes,evidence of smoking, and other similar impurities require more time and detail to remove. In such instances, Hertz will assess a cleaning fee. The rental charges have been reviewed and have been deemed valid as the vehicle was returned with ashes and the smell of smoke in the vehicle . Although this is not the preferred resolution, it is our hope that you will understand our position in this matter.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally sent this email to *************************************************** as requested by BBB and Hertz on 31MAR23 with no response.Ref. No: ******** Rental Agreement #: ********* Reservation Id. *********** I have been renting cars for around 5 years and this experience has been the worst, from the day of picking up the vehicle to when e I attempted to gain some insight on a potential double charge with **************When attempting to pick up my vehicle through your Hertz Gold membership I was not able to get into the vehicle as the app was not working and the car was not unlocked. Traveling with my wife, I assured her this would be a quick fix and ran to the service counter to share my concerns. I was sent out to the parking lot to pick up a different vehicle. Instead I was met with an empty parking space, the vehicle assigned to me gone. I ran back in, still with the wife waiting on the curb hoping this would be a quick exchange. After going through the rental process again and being assigned a different vehicle I ran out to the parking lot to find people were already in the car I had been assigned. When I went back to the service counter I was first told that I should go out and tell the people in the car myself that they were in the wrong vehicle. This didn't feel right to me and I didn't. The attendant again started the process to assign me a different vehicle. Luckily this time I was able to find the vehicle and get my wife off the curb she had been sitting on throughout this entire endeavor.Little did I know this would just be the start of a continued horrible experience with Hertz. Though, everything went well for the remainder of the trip, recently I saw I was potentially double charged for the rental. This was easy to believe with the 4 rental agreements I signed in one day just hoping to pick up a rental vehicle I had already reserved and pre-paid for. The charges in question are $352.19 on 2/11 and $281.04 on 02/14. I called today and spoke with **************** shared my concerns and ***** was able to see where the charges came from. I was surprised to hear that the charges came from Lost Damage Waiver at $41.99/day and Prem ** SVC at 8.99/day among other things. He shared that the prepaid amount was charged upon reservation and the later charge was due to insurance. Again this surprised me because as I stated above I have rented cars for around 5 years, I have great insurance with USAA as a US Army Soldier and have ALWAYS denied insurance. I mean ALWAYS. I asked ***** for the signed rental agreement showing I signed for the insurance. After a while I received the email along with the attachment he sent me. The attachment did not open to anything. I shared this concern with ***** and he asked me to wait, so I waited. Still the attachment did not open. Again sharing my concerns as I start to hear laughter in the background from his end, I shared that that attachment was not opening and waiting would not change that. I asked that he send the attachment again and he refused, telling me to continue waiting and to call back if the attachment ever opened. Still I waited a bit more hoping that ***** would attempt to try sending again but he didn't. I then asked to speak with a supervisor of which his response was there is no supervisor available at this time, to which my response was I can wait until one is available. From here, I believe he began tactics to try and get me off the phone. He asked if I was still there, to which I responded yes. However, after a 30 minute call with no communication issues whatsoever he began to act like he couldn't hear me. Continued saying "are you there" followed by "I can't hear you so I am going to disconnect now." All of which I could hear him clearly and all of which I was responding to. I was not using any headphones and I ensured the mute button was not on. He simply wanted to end the phone call without helping me.

  Business Response

  Date: 04/18/2023

  Complaint ID: ********

  RR#: *********

   

  Thank you for contacting us. Please accept my sincere apology for any misinformation regarding the insurances. Please rest assured this matter will be addressed by the appropriate Hertz management. I have issued a refund for the Loss Damage Waiver (LDW) and Premium ************************** (PERS) in the amount of $230.96 to your credit card. Please allow up to 7 business days for the refund to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter. 

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hertz Reservation Number: K42600447F3 I booked a prepaid car rental with Hertz for pickup at ********* Airport. When I arrived at the rental center with two young children on 4/1 night, there were no cars available and the earliest possibility for getting a car was the next day according to Hertz.It left me with the unpleasant and very difficult choice of getting to a hotel room via taxi so the family can sleep, and another ride back to airport to check if there were cars, which turned out futile as there were dozens of people waiting at the Hertz counter but no cars. This ruined my vacation plans and cost me $50 each in 3 taxi rides, plus additional expenses and time wasted renting car from another firm which cost me $543. I'd like to get a refund for $543 (car rental) + $150 (taxi ride) + $191 (hotel). I should be compensated for the ruined vacation plans and distress this caused my family but refunding the above totaling $884 would be a start.

  Business Response

  Date: 04/18/2023

  Complaint ID: ********

  RR#: K42600447F3 

   

  Thank you for contacting us. Please accept my sincere apology for any inconvenience you experienced when there was no vehicle available for your reservation. In regards to a refund for your unused reservation, please be advised you must contact the 3rd party you booked with to request a refund. Please provide your taxi receipts for review of a possible refund. Once we review we will contact you for your credit card details to process a refund.  Please be advised we are unable to refund for your hotel costs.

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 19925159
  
  I'm attaching the receipt for taxi ride for refund. I was only able to locate one receipt and I still would like you to refund me the hotel expenses.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 06/07/2023

  Complaint ID: ********
  RR#: K42600447F3 
  

  This correspondence is being sent in response to ********** 

  Thank you for providing the requested information. As a rental did not take place with us, we do not have access to your charge card information in order to process a credit. Please call our ************************** team at ************ between 0700-1900 CST Monday - Friday. When doing so, please reference Case #********. Once this information is received, we will process the credit for the Uber expenses incurred. While we understand this is not the desired outcome, we must stand by our original decision and response that a refund of the hotel expenses cannot be provided. 

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves rental record #********* at Hertz Rental Car airport location ******* Airport Rental *********** ********************************************************************* on dates March 25-March 29. I am filing a complaint based on deceptive practice & false charges. First & admittedly so by Hertz, I was fraudulently charged a daily insurance fee in the amount of $34.99 per day plus fees. When I called to confirm the reservation, I explained and presented a record of insurance that I had already previously purchased through Expedia at a much lower rate & that I would not be purchasing insurance from Hertz. Then I waited an hour to check out and get my vehicle. During the check out I also explained that I would be declining insurance through Hertz & had a record of insurance that I purchased prior on Expedia, the same conversation previously had on the phone with a telephone agent. Upon returning the vehicle, I noticed 2 fraudulent charges on my rental receipt. First for insurance that when I called, has been refunded (an omission of deceptive practice). Also I was charged a $450 +cleaning fee-smoking! NO WAY is valid. I was the only one in the vehicle, do not smoke & did not smoke a thing in the vehicle. The vehicle was clean, I had even taken it to a car wash in & out & filled the tank as stated in the rental agreement. I saw the charges while getting on the plane. In hindsight, I would have waited to be checked out to avoid these fraudulent charges immediately. I filed a complaint with Hertz corporate office. They do not respond. These charges are fraudulent. They have only issued a refund for the insurance but not the cleaning fee & resulting charges. I am requesting a refund in this amount of $459.41. This is the difference of total charges 922.21-176.89 (refund for insurance)=745.32 (rental including fraudulent cleaning ***************** (valid rental amount)=459.41. If need be, I will be filing a claim with the credit card company in this amount.

  Business Response

  Date: 04/18/2023

  Complaint ID: ********
  
  RR#: 168328974
  
  
  
  Please accept my personal apology for the sales technique used by our agent during your rental. We are proud of the optional insurances and products we are able to offer our customers; however, it is never our intention to present these options in an unacceptable manner. Your business is valuable, as is your contact to our team. Please be advised your feedback was shared with the appropriate management for corrective action. 

  In regards to the cleaning fee please be advised the location management advised the vehicle was returned with evidence of smoking and it was not rented to you in that condition. Considering this information we respectfully decline your request for a refund. 

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19923027
  
  I am rejecting this response because:
  This is a fraudulent charge. There was no smoking in the vehicle. I do not smoke and was the only in the car the entire time. Hertz has also not responded to my request to provide evidence other than someone said. The vehicle was not seen by management. I returned it to an employee in the lot. The counter was also closed. This charge is completely false. After renting, I also learned that there are several complaints regarding fraudulent fees. The fact that I was incorrectly charged for insurance shows deceptive practice. I will disputing with my credit card company and contact an attorney. Hertz is headed for yet another class a lawsuit. I will never rent from them again and make sure to spread the word.
  Sincerely,
  
  *************************

  Business Response

  Date: 04/20/2023

  Complaint ID: ********
  ********************** Record: 168328974
  
  This is in response to **************************
  
  After further review and consideration, we have proceeded to refund the smoke fee you were charged, please allow 5-7 business days to receive the refund of $450.00. I regret any inconvenience this matter has caused you.
  
  Thank you for contacting us.

  Customer Answer

  Date: 04/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will continue to monitor the account I used to purchase the rental to ensure the refund is processed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** November 2022 I rented an SUV from Hertz in ***************, **. I drove the vehicle 2 hours to ************, **. The following day I returned the vehicle to the Hertz location at the ************ airport.In January 2023, Hertz suddenly charged my card an additional $900 without providing an explanation or even sending me a bill for why they were charging me $900 3 months after returning the vehicle.Since I received no notice from Hertz for this charge, I believed this was credit card fraud and had to cancel my credit card.In April 2023, I received a mailed letter from Hertz that they are seeking $900 from me for 'outside repairs.'I have called their support line and they had no information on what 'outside repairs' meant, any picture or video evidence of damage or repairs, or receipts for $900 of repairs. In Hertz's letter, it threatened that this amount would be sent to collections.I have video evidence of the cars condition when it was in my possession and no damage had occurred to the vehicle in my possession. Hertz has not provided me with any evidence of damage or repairs.Hertz is not replying to emails I send to them or following up.Hertz is falsely charging me $900.

  Business Response

  Date: 04/18/2023

  Complaint ID: ********

  RR#: 986315363

   

  We have reviewed this matter with our ************, ** location. They have advised the headlamp had to be replaced when you returned it. Attached is the receipt for the headlamp repair. Based on this information the charge is correct.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19922531
  
  I am rejecting this response because:

  See attached image of the vehicle.

  Before the Hertz employee handed the vehicle keys to me, he did a walk around and I did as well.

  During the walk around, I took photos of the vehicle's condition before the vehicle was in my possession.

  As you can see in this photo, dated November 9th, the vehicle is sitting in the Hertz parking lot and had a broken headlamp before it was rented to me.

  Charging me to fix damage that I did not cause and existed on the vehicle before renting it to me is fraud.

  Hertz needs to admit wrongdoing in this case and formally state they will no longer seek compensation from me.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/27/2023

  See attached documentation.

  Business Response

  Date: 05/23/2023

  Complaint ID: ********

  RR#: 986315363

   

  Thank you for providing the pre-rental photos. I sincerely apologize you were billed for pre-existing damage. Based on this information I have closed the balance owed due to the chargeback of $900.87. With this in mind, you should not receive any further correspondence related to this matter.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the desk agent of a good option of fuel. If I agreed to it, they would charge ** $2.94 to refuel to fill up to full. However, on the receipt they charged me for a full tank. I had three people in my group heard the same speech. This particular location is at *******, ** airport.

  Business Response

  Date: 04/19/2023

  Complaint ID: ********

  RR#: L16322983 

   

  Thank you for contacting us. We reached out to our management team for *******, ** and they have advised they have reached out to you directly to adjust the fuel charge. 

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i rented a car from hertz on 2/22/23. i was given an estimate of $355.41 for 7 days and kept the car one extra day. the final charge should have been around $450. no more. my final bill was $864.16. There was also a toll charge for $60.66 which is fine, for a grand total of $924.82. I had agreed to pay $12 a day for insurance. the final shows I was charged $70 a day for insurance (notated in the right hand column of the bill as LDW, LIS, *********** (incorrect! not what i signed for and agreed to!) for an overcharge of $464. Hertz employees are rude, hostile, uncooperative and at this point will not return my calls. I even stopped into the Hicksville, ** location where I rented the vehicle several times and was given the "brush-off" I have also filed a dispute with my credit card company, AMEX.

  Business Response

  Date: 05/01/2023

  Complaint ID: ********

  RR#: 152208976

   

  A review of our records indicates you were incorrectly charged for Loss Damage Waiver. We received a chargeback from your financial institution. Our Credit Card team accepted a chargeback for the overcharge of $223.92 on 04/26/23. Based on this information no additional refund is warranted.