Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,171 total complaints in the last 3 years.
1,748 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car through Uber in which they charged me $608 for a week for a ***** bolt ev no charging stations near that takes less than 8 hrs to charge. Came back to close and exchange my vehicle for another one because its not beneficial staff told me I could not exchange and then proceeded to I couldnt end my contract. My turn in time was for 11:30 I remained at hertz for 4 hours sitting around waiting and the rep just sat behind the desk signing people in but doing absolutely nothing I would prefer my money back from this ridiculous joke of a rental service. I never seen it take them an entire hour to complete a service like they were stalling for something. When I asked if they had no vehicles they said no theyre going to get some. I want my money back for wasting my time
Business Response
Date: 04/21/2023
Complaint ID: ********
RR#: 178036552

Thank you for contacting us. I apologize for your dissatisfaction with your rental. I have reviewed your rental and confirmed you were properly charged. Attached is your rental receipt. Our records indicate you had use of the vehicle as you drove over 600 miles. ** this is incorrect please explain.
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was over charged for my rental from Hertz I am made my reservations over line on XPDF I paid for my rental online. Then when I went into the store, they charge me a higher rate than what I was supposed to be charge for. They also charge me for an extra day for the rental and my rental rental date was April 8 I left out at 11 AM on the contract it says return the car at 12 PM and I did that on 18 April I was charged ***** instead of charging me the rate of $52 like the manager said he would honor the rate I was quoted online the mangers name is ****** of the ********** East liberty location they charge me $33 for an extra hour and they charge me $108 for an extra day when I went into the business to complete my reservation. I told the guy at the desk that I was a AAA member he said he would apply it to my reservation after receiving the bill they deduct it $1080 out my bank account. They charge me 500 for the rental 500 for a security deposit, they had hidden fees for the Tesla rental that was not disclosed to me. I had a conversation with the manager ****** of East liberty regarding the billing errors. He told me to contact. The billing department and I did they told me they couldnt adjust the bill. The manager would have to notate the account regarding any bill correction, they are just giving me back and forth run around and I would like my 275 back
Business Response
Date: 04/21/2023
Complaint ID: ********
RR#: 175936412

Thank you for contacting us. We apologize for any misunderstanding regarding your charges. A review of our records indicates a refund of $35.09 for the extra hours was processed on 04/19/23, however it can take up to 7 business days for the refund to post to your account.
After a thorough review we have determined your charges are correct. For your records I have attached your signed rental agreement and corrected rental receipt.
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
got my Uber car at the Hertz Live Oak location in ***********.I no longer have a car which means Im not able to do Uber. Monday the 17th, I had to drive to *********** from ****** to renew my rental contract. When I get there, ** told by ***** that I cannot extend my rental until I pay $676 instead of $476 because the initial $200 deposit wont roll over into the new contract. This should have been communicated ahead of time. I was not expecting the extra expense. When I return, ***** tells me she still cant renew the contract because I need to get the maintenance done. Why didnt she communicate this to me earlier? I take the car to Big O tires. They dont work on the car until 3pm Im told that Ive been driving on two bad rear tires. So Im upset knowing that Hertz rented me a car with two bad tires that were unsafe to drive on.I get back to Hertz around 3:30 pm so I can get the contract renewed. Now I was told that I cant get the contract renewed because I owe $3929.59! I dont know where this other money is coming from. Theyre saying that they were holding the money and not taking money from me. This is incorrect according to my bank account. So that means someone at their company has been stealing the money! Another women comes out and tells me that they wont renew my contract until I pay the $651 Supercharge/tolls fees.This frustrates me more because none of this was told to me when I arrived that morning! Also, when I first got the car back in February, I was told that I dont have to pay these particular fees until I return the car. So at this point, I believe that I am purposely being discriminated against. I did not see any other black women come in that office while I was there. I was there from nine in the morning until five in the afternoon. I felt like they were harassing me and discriminating against me.
Business Response
Date: 04/26/2023
Complaint ID: ********
RR#: 154667166

Thank you for contacting us. Please accept my sincere apology for any misunderstanding regarding your rental. Please be advised an authorization hold is placed on your credit card at the inception of your as well as each time you extend your rental. Hertz puts a hold on your account, however depending on your financial institution the funds may or may not be available to you. Upon your return of the vehicle we submit payment for the full rental charges. Your rental total upon return was $3,929.59, however Hertz was only able to collect $3,770.85 from your credit card, therefore there is an outstanding balance of $158.74.
In regards to the tires please be advised there were ***** miles put on the vehicle while you were on rent. The vehicle was not rented to you with any tire issue. Therefore, it is possible this was wear and tear during the rental.
The location has provided the following statement in regards to your return. When she returned at 3:30pm, we tried to get her situated, but because she had to pay the $600.19 Tesla rebill for the time she was in the vehicle, she would not have enough to rewrite the contract. Ultimately we had to pull her from the vehicle as she would not be able to open a new contract. She went outside to clean out her car of personal effects. Due to our office hours we close the office at 4pm, I went outside to check on her to see if she needed any help since she had not come back with the key. I apologized again to her for the inconvenience and said I didn't want her to think we just closed up and left her. I asked if she had place the key in the drop box so I could move the vehicle to which she informed me she just left it in the vehicle. I did thank her and wished her a great day when I walked off to get the key.
Based on our investigation we have determined there is no refund warranted.
Customer Answer
Date: 04/27/2023

Complaint: 19965054

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/13/23 I rented a car from Hertz in ******************, **. I used this car for less than six hours while my personal car was being repaired. I only drove on local streets, no highways or toll roads. I returned the car before the hertz location closed on 2/13/23. I was charged $59.96 for tolls that occurred after 2/14/23 on roads that I did not drive on. Hertz clams that I had the rental car for over a week, and states that they have no records of me returning the car. I went in person to the St. ******* location and I was told to leave and that "they can't help me there."
Business Response
Date: 04/26/2023
Complaint ID: ********
RR#: H21944252

Thank you for contacting us. Please accept my sincere apology for any misunderstanding regarding your rental. I have confirmed with the rental location that the vehicle was indeed returned on 02/13/23. I have also provided this information to our toll processor. Because you did a chargeback with your financial institution for the $59.96 there isn't a refund to be processed. However, they will update their records to ensure there are no toll charges assessed that occurred after your return date of 02/13/23.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 04/30/2023

Complaint: 19961336

I am rejecting this response because: I did attempt to resolve this situation with my credit card company, however on 3/31/23 the $59.96 was again charged to my credit card. I will attach the letter. Since I was still charged $59.96 for tolls that I was not responsible for, I am requesting a refund.

Sincerely,

*************************************
Business Response
Date: 05/24/2023
Complaint ID: ********
RR#: H21944252

Please be advised the refund of $59.96 was processed by our Toll Processor on 04/27/23. It can take up to 10 days from 04/27/23 to post to your account. Please verify the refund with your credit card company.
Customer Answer
Date: 05/24/2023

Complaint: 19961336

I am rejecting this response because:

I was charged on 2/27 $*****, I tried to take care of this with my credit card company, but was again charged on 3/31 *****. My total charged by Hertz for tolls that happened after I returned the rental car is $119.92. On 3/25 I was only refunded $*****.
I am requesting a refund for the remaining amount of $*****, since I have now been charged $119.92 and only received a $***** refund.
Sincerely,

*************************************
Business Response
Date: 05/30/2023
Claim ID ********
RR H21944252

This is in response to **************************************

I regret the confusion regarding this matter; however,our system does not indicate we charged you an additional $59.96. Our records also show your charges were not honored by your financial institution after a dispute initiated by you.Adverse charge dispute decisions do not mean the charges are not valid and in no way alleviates the renter of responsibility of costs that were incurred during the rental time frame.

Being that the chargeback was issued by your banking institution, please contact them regarding this matter.

Thank you for contacting **.
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding Rental Record # ********* Complaint Case Number# ******** I rented a vehicle on Monday 3/27 at 7a, and was provided an electric vehicle. After traveling for under 70 miles (3 hours driving or so) the vehicle charge reduced over 40% which required a charge. We were not given any instructions on how to charge. We located a charging station, which required setting up an account with Blink. After an hour and 45 minutes the vehicle only charged 40%. This required us to make a hard decision and cancel our plans and return to the rental car location for safety reasons, canceling months planned birthday plans.Upon returning to the rental location, we were told to speak to the office. And entering I realized I left a medical device in the vehicle, and quickly asked for assistance as we watched it drive away. The customer service agent was rude and stated no one had turned anything in, and we explained they would not have, as we came in within 45 seconds of it driving off. He was rude and said walk back outside. I then asked to speak with a manager and stated it was a very frustrating day. He walked away and yelled into an office door and said this "lady wants to speak with a manager because she had a very frustrating day and wants to talk about getting a different rental" which was completely unprofessional. A manager did come out, and I asked to step outside. He took care of that and found the device and returned.We then spoke about the electric vehicle charging issues. I explained the lack of charge and something was wrong. He stated they only had electric vehicles, and a Tesla. I asked about extending the rental at no cost since we spent 4 hours between driving and charging and then driving back for safety. He stated only billing was able to assist in extending a vehicle at no cost and to do it online and then call. We were again given no instructions and were locked out of the vehicle. Refund (for 1 day) and points requested (which manager promised ****)
Business Response
Date: 04/20/2023
Complaint ID: ********
********************** Record: 169146725

This is in response to *********************************.

I sincerely regret your recent experience with our *********, ** location. After thorough review and consideration, I have proceeded to refund the Emergency Roadside fee in the amount of $12.00, I also added **** points as a gesture of our goodwill.

Thank you for contacting us.
Customer Answer
Date: 04/20/2023

Complaint: 19954122
Respectfully, I am rejecting this response because: what was not addressed was the fact I had to pay for a two day rental even though I had loss of use for one day. I was told by the manager the only option to extend the rental was online and at no cost was by calling and speaking billing (no one answered). I was provided a vehicle that didnt have the window cleaned of the percentage charged when we came back. The manager stated the **** points was separate and now this is being offered as a consolation for the rudeness and loss of use for a day. It also took me emailing the BBB to gain a response. While I appreciate the gesture but the other request was also a refund of one day.

Sincerely,

*********************************
Business Response
Date: 04/21/2023
Complaint ID: ********
RR#: 169146725

In the interest of customer service I have refunded one day of your rental in the amount of $79.67 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 04/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filling this complaint to the HERTZ company. Rental Record #********* demanding full refund of the charge they have made to my debit card unlawfully and unprofessionally conducting shady business and transactions by partnering up with UBER. The amount I was charged for unauthorized by me amount of 4,522.44$ for unethical bad services. They are ripping off peoples hard earned money and please be aware and stay away of HERTZ/UBER shady business. Im asking full refund back ASAP
Business Response
Date: 05/04/2023
Complaint ID: ********
RR#: 119750783

Thank you for contacting us. I apologize for any misunderstanding regarding your rental charges. A review of our records indicates you were charged for the time period you had the rental vehicle. Attached is your final receipt.
Customer Answer
Date: 05/04/2023

Complaint: 19953592

I am rejecting this response because:
First of all please ask Hertz if they did comply with ********** regulations of rental. Cause they have no right to authorize any transaction of rental through Uber for more than 28 days by law in ********** and if you ask them theyll know what kind of trouble theyre in. Hertz shouldve closed the invoice in 28 days which is subject to bridge of contact. So please advise them to solve this matter and release my funds immediately the way they charged back to my debit on file that they have. Im not asking much more there are other causes that I can bring on also in the prospect of laws & codes they have to follow. Ill be waiting my refund in full. Thank you and I appreciate it.
Sincerely,

***************************
Business Response
Date: 05/11/2023
This is in response to complaint#********
RR- Unknown
Dear ***************************,
Thank you for reaching out to us, I appreciate the opportunity to review your concerns.
Regrettably, there are no specifics in your query. Please provide a Rental Agreement, Reservation number, and the city and state of pickup. Once this reservation is received, I will review your concerns and provide you with a response as quickly as possible.

Regards,

Business Response
Date: 05/24/2023
Complaint ID: ********
RR#: 119750783

You rented the vehicle from 01/03/23 - 03/10/23 which was 66 days. You were therefore charged for 9 weeks plus 3 days. You drove a total of ***** miles and had use of the vehicle for the full duration of your rental. As you were correctly charged there is no bases for a dispute, therefore no adjustment is warranted.
Customer Answer
Date: 05/24/2023

Complaint: 19953592

I am rejecting this response because:
Hertz is stealing peoples hard earned money partnering with Uber and they have no right to do so under the law. As I explained in my earlier message. Hertz has no right to charge any amount more than the 28 days cause otherwise they commit fraud and breach of contract under their terms of service between them and Uber platform. So please make them understand where am I coming from. Thanks

Sincerely,

***************************
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to express my profound disappointment and frustration with the car rental service I received from Hertz Company. On 04/13/2023, I rented a silver 4w pickup rental agreement ********* from your ********* branch (******). Unfortunately, the car broke down on the same day when I was driving to **** **. After an hour's drive from *********, the transmission and air conditioning stopped working, and I had to drive very slowly to your *******************. location. However, at St. ******, there were no available cars, so my son had to go and rent another car from ********* and drive for three hours to St. ****** to pick me up and continue my trip.I am deeply disappointed that I am being charged for both the broken car and the rescue car that I had to rent. Furthermore, the breakdown caused significant inconvenience and disruption to my plans, as I had important appointments to attend. I had to cancel several meetings and lost money as a result.I would like to express my displeasure with the service I received from your company. The breakdown was not my fault, yet I was left to deal with the consequences on my own. I firmly believe that Hertz Company should take responsibility for the situation and compensate me for the time and money I lost due to the breakdown.In conclusion, I would appreciate a prompt response to this letter, along with a resolution to my complaint. I look forward to hearing from you soon.Sincerely,*************************** Gold Member ********
Business Response
Date: 04/20/2023
Complaint ID: ********
RA#: K4440410790

This is in response to ****************************

I sincerely regret your recent experience with the poor condition of the vehicle you received and that we did not meet with the high standards of service we strive to maintain. As a service-oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. As a gesture of our goodwill, I have refunded your rental cost and the intercity fee in the amount of $265.55, please allow 5-7 business days for funds to post.

Thank you for contacting us.
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car for 10days from 4/12/23 to 4/22/23 to be picked up at *******, ** airport. I prepaid in full at $528.58.I had to cut short my trip due to unforeseen circumstances after about 4 days and returned the card early on 4/17/23. I talked to the Hertz ********************* and asked for a refund of the unused portion. They refused.
Business Response
Date: 04/20/2023
Complaint ID: ********
********************** Record: 178391183

This is in response to *******************.

After thorough review and consideration, I have proceeded to refund 3 days of your rental in the amount of $120.00, please allow 5-7 business days for funds to post.

Thank you for contacting us.

Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Business Response
Date: 06/07/2023
Complaint ID: ********
********************** RR#: 178391183
This correspondence is being sent in response to *******************.
We apologize for any frustration caused by the delay in receiving the promised refund. We have identified a technical issues with our billing system which delayed the initial refund transaction. However, we have now overridden this error and processed the credit manually to your charge card on file. This manual override was processed on 06/06/23 and will show on your account within 5-7 business days of this date. An invoice will be available within ***** hours for your review and record.
Initial Complaint
Date:04/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/16/2023-4/17/2023 6pm-6pm Car picked up from ******************************** location on ********., **** Rental record # ********* I called the *** Hertz discounted rental line to reserve a car and was quoted more than one time that the car total for the time I needed it would be $44. When I arrived at the airport to pick up the car I had reserved I asked again for the quote total and again was told $44. I was asked if I wanted any insurance or added coverages or to prepay for gasoline which I declined. Before signing the documentation, I asked again what the total would be (again told $44) and confirmed I did not opt in for any add ons. When I checked my bank statement I was charged $77.82 because they had included the loss damage waiver onto my total. When I called the companys executive line, a woman named ********* (****) said there was nothing they would do because I had opted in and had signed the rental agreement. However, I had gotten confirmation more than once from the woman at the counter that my grand total would be $44 with a $200 incidental hold on my credit card. I never would have signed the agreement if I hadnt had confirmation of the price. I was so adamant about the confirmation of the price because this is now the second time Hertz has overcharged me and refused to refund the overage. They scam their customers and lie directly to your face. Come to find out, this is a common issue people have with Hertz Rental Cars and there are multiple articles released in regards to this company scamming their customers that I wish I had read prior to booking with Hertz.
Business Response
Date: 05/02/2023
Complaint ID: ********
********************** RR#: 180089755
This correspondence is being sent in response to a query made by ******* *****. Thank you for allowing us the opportunity to review your concerns.
We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (LDW) on your recent rental. Our records show that these services were accepted and signed for at the time of rental. As such, the benefits of these services were extended for the duration of your rental. As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached.It is the customers responsibility to review the terms of this documentation, which a printed copy is provided in the rental sleeve, before departing the facility.
However, as a one-time gesture of goodwill, we have processed a refund of the LDW in the amount of $33.22. Though processed today, please allow up to 5-7 business days for the refunded amount to be reflected on your billing statement. This timeline is not determined by Hertz, but by your financial institution.
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I got an email saying my rental privileges were suspended. I am confused has to why. I tried to rent a car for a trip to ******* for my kids and didnt have enough available credit on my card to be able to rent a car Ive been renting cars with Hertz for years why would my rental privileges be suspended if I have not done anything wrong? I am confused by this email this must be some type of mistake. I made a reservation at another branch and then my wife took out the car under her name and decided to drive because I was unable to because I didnt have enough available credit on one credit card. Is there any further information you can give as to why you guys would just revoke my rental privileges? I tried the airport and the 2 local branches and was unable to rent the car with my debit card. My cards were maxed out because I booked a week long trip with annual passes to the ****** parks with a house so I just didnt have enough available credit. Surely thats not reason enough to just suspend someones rental privileges. So if you can give me any further details that would be great. The rental did actually end up being rented however. Thank you. Regards, *******************.
Business Response
Date: 04/20/2023
This in response to complaint#********
Dear *****,

We truly value your loyalty to Hertz, Dollar and Thrifty and regret to inform you that your car rental privileges and associated service program memberships are now suspended.

If you would like to understand the circumstances that led to this suspension in more detail or would like to discuss a rental privileges reinstatement, please call **************, Monday-Friday from 8:00AM to 5:00PM (CST), or send an email to ************************************************************, and include any supporting documentation.

We sincerely appreciate your business and are available to answer any questions or concerns.
Regards,
Customer Answer
Date: 04/21/2023

Complaint: 19949861

I am rejecting this response because:
I contacted them and they told me I was not suspended. Now youre saying I am suspended I wrote this complaint after I got this exact same copy and paste email. May you please call me and help me understand why I was suspended if I did not even rent a car from you?
Sincerely,

*******************
Business Response
Date: 04/25/2023
BBB Complaint: ********
This is in response to *******************.
Please accept our sincere apologies for the misunderstanding. Upon receiving your complaint, I immediately reached out to our Rental Suspension team and confirm that you are not on the rental suspension list.
If you have any further inquiries regarding this matter, please reach out to us directly.
Thank you for contacting us.
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for looking into this as you can tell I was just concerned and surprised I would be placed in the list for no reason. Thanks for your help

Sincerely,

*******************

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